Arena Flowers Reviews

Name: Arena Flowers
Rating: 4.26

4.3 Rating 1,479 Reviews

86 %

of reviewers recommend Arena Flowers

Company Reviews

Metrics

Info

4.3

Based on 1,479 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 0350 581

Email:

customer@arenaflowers.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've used Arena several times, ordering online, and they've never let me down - especially with their excellent next day service.”

Helpful Report

Posted 10 years ago

“Sending flowers from Australia to England via Interflora previously made the process expensive. Then I discovered Arena flowers site which gave me a vast choice at an affordable price. All bookings have been delivered on time and allowed me the opportunity to make a change after the booking was made. The latest reminder re Mothers Day was a help other wise I would have missed it! Shalini Penny, Melbourne Australia”

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Posted 10 years ago

“Flowers were evidently lovely, but this is the second time that i have added a message saying that my mother takes a long time to reach the front door and the flowers were just left on her doorstep, amd she just happened to find them by chance. This personal aspect of your service leaves room for improvement.”

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Posted 10 years ago

“The flowers were very nice as they always are from Arena. Also the staff that I talked with were great.”

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Posted 10 years ago

“Dear Team Arena We are pleased to report that we have come to trust Arena Flowers to send the perfect floral solution/gift for all occasions! Ease of booking the bouquet, communication on when the bouquet will be delivered and most essentially the quality of the flowers when they arrive has not failed to delight our family and friends for celebratory and/or sad life moments. We use Arena Flowers regularly and highly recommend 'Arena Flowers' to fulfil customer expectations on all levels. Very reassuring! With much appreciation Susan and Marcus Swalwell”

Helpful Report

Posted 10 years ago

“THIS IS THE EMAIL I SENT ON 30.3.14 BUT HAVE NOT RECEIVED A REPLY OR A REFUND. Dear Arena Flowers, I am writing to complain about the service I have received from your company. I ordered two identical bouquets of flowers for my mother and my mother-in-law. One bouquet arrived at 8.30am but the other was not in the box. I immediately phoned your customer service team to explain that one bouquet was missing and was reassured that a second bouquet would be on its way. Two hours later it had still not arrived so I rang again and asked if the courier could be contacted to check if the second bouquet was on its way. Your customer service representative rang back to tell me that they had forgotten to put the second bouquet in the box and they could redeliver on Tuesday. I explained that the flowers would no longer be required because they were for mothers day and I required them that day. I was told at this point that I could have a refund for the one set of undelivered flowers and the delivery charged. I explained that I would like a full refund for both sets of flowers and that the courier could come and collect the first delivered bouquet as it was of no use to me. I was told this was not policy so I asked to speak to a manager. This request was refused because everyone was too busy and I was told to put my complaint in writing. The whole point of ordering two identical sets was to give my mother and mother-in-law exactly the same flowers on Saturday night when they came round for dinner. In addition I am 8 months pregnant and do not have a car so I had to wait for my husband to get home at 4pm and take me to the nearest florist. Another reason I am frustrated because I paid for the Saturday delivery because I knew I would be in all day. By 4pm on the Saturday before Mothering Sunday, the choice remaining was limited (as I would expect and the very reason why I ordered on line with you) and I had to purchase two new identical bouquets. These bouquets were more expensive and less pretty than the one I had received from you but what else could I do? Also I now have a very expensive bunch of flowers (i.e. the one bouquet I received from you) on my kitchen table. I have never used or heard of your company before but decided to use the voucher from Mothercare and try you out. Depending on how you deal with my complaint, I shall not be using you again and I will be forwarding my concerns on to Mothercare. As requested earlier, I am requesting a full refund for both bouquets of flowers (since neither were given to my mother or mother-in-law and I offered for the courier to pick up the first bouquet) and the associated delivery charge. Regards Kirsty Greenhead”

Helpful Report

Posted 10 years ago

“Very happy with the service and to have them delivered on a Sunday was very much appreciated. The flowers were lovely too.”

Helpful Report

Posted 10 years ago

“The flowers were ordered for a friend in Poland and were delivered in time and were of an excellent quality. The price was reasonable for this international delivery.”

Helpful Report

Posted 10 years ago

“Have used Arena twice. Both times the flowers delivered were as ordered, delivered on time and lasted well.”

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Posted 10 years ago

“This order was for my friend's 70th in France. Flowers arrived on day requested and she was thrilled to bits with them. Another friend saw the bouquet and said it was really lovely. So well done to Arena you came up trumps again.”

Helpful Report

Posted 10 years ago

“Very good customer service - pleasant and helpful. The flowers were delivered as ordered and were much admired and appreciated, although I didn't see them.”

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Posted 10 years ago

“very good quality”

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Posted 10 years ago

“Yet again another on time delivery of the best fresh cut flowers around!”

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Posted 10 years ago

“Easy to order, delivered within the time and packed very well. My Mum was very surprised and said the flowers were beautiful. I ordered the Roses and Freesias, her favourite and the photo she sent me was lovely. Will definitely order from you again. Thanks.”

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Posted 10 years ago

“Great! Delivered on time, recipient was more than happy!”

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Posted 10 years ago

“Good service and lovely flowers but no flower food provided”

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Posted 10 years ago

“My mum loved her flowers!”

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Posted 10 years ago

“I ordered hand tied bunch of flowers, with a box of chocolates for my Mum on Mothers Day, to receive a phone call off my Mum in tears (of joy)! She was overwhelmed with how beautiful the flowers were and her favourite chocolates, of approx 20 champagne truffles! I'll definitely use Arena Flowers again! A "Stress Free " way of putting a big smile on someone's face! Helen”

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Posted 10 years ago

“Since using arena flowers i have found the service to be excellent.”

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Posted 10 years ago

“Customer service was very good. I received a call to let me know my flowers hadn't been able to be delivered and confirming the next available time they could go out. The flowers were received the next day and my friend was very pleased with them”

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Posted 10 years ago

Arena Flowers is rated 4.3 based on 1,479 reviews