Arena Flowers Reviews

Name: Arena Flowers
Rating: 4.26

4.3 Rating 1,479 Reviews

86 %

of reviewers recommend Arena Flowers

Company Reviews

Metrics

Info

4.3

Based on 1,479 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 0350 581

Email:

customer@arenaflowers.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent delivery service - excellent and fresh flowers. Your service is superb”

Helpful Report

Posted 11 years ago

“I always order from Arena especially when they have a special offer. Lovely flowers delivered on time.”

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Posted 11 years ago

“I ordered flowers for my mother in laws 96th birthday, They arrived as ordered and the old lady was thrilled both with the appearance of the bouquet and that it lasted much longer than expected. Thank you Arena!”

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Posted 11 years ago

“Stunning flowers, ten days later still vibrant and fragrant. A great bouquet.”

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Posted 11 years ago

“i live in the USA and my family are all in England - being able to send flowers to them through Arena Flowers is the closest thing to giving them a hug in person. I have used Areana Flowers for years and have NEVER been dissatisfied. God bless each and everyone of you thanks Becky Thaxton”

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Posted 11 years ago

“Have both revceived and sent flowers from Arena Flowers in both cases the flowers have been beautifully presented and extremely fresh would definitely use Arena again without any hesitation.”

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Posted 11 years ago

“We always only deal with Arena Flowers whose flowers are always superb. All of our family members have always been extremely happy with our purchases and their delivery is always on the dates specified. Their customer service is second-to-none with very effective and immediate communication and we highly recommend them and will continue using this company for many years to come. We are a very happy, very satisfied and very loyal customer.”

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Posted 11 years ago

“Very good, delivered at the time stated.”

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Posted 11 years ago

“I have never had a bad experience with Arena. The flowers are always beautiful & arrive on time”

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Posted 11 years ago

“excellent service lovely flowers and very good value”

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Posted 11 years ago

“I needed really impressive flowers at short notice which had to be delivered at a set time. Arena did not let me down.”

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Posted 11 years ago

“After some initial difficulties with delivery, my daughter received her Congratulation, Bouquet and was absolutely delighted with the beautiful arrangement. She said they were the best flowers she'd ever seen! So I was chuffed too.”

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Posted 11 years ago

“I have been ordering flowers from Arena Flowers for a number of years and the ease of use with the website together with the excellent service has proved beyond doubt the best and most relaible way of sending flowers to Family and loved ones. The flowers themselves have never disappointed according to feedback from the recipients. I am a very happy customer.”

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Posted 11 years ago

“Always a great range of choice, and guaranteed high service in delivery!”

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Posted 11 years ago

“I have only had very good experiences with Arena Flowers and will continue to use this service in the future. Thank you!”

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Posted 11 years ago

“For me, much like most I guess, you are looking to send flowers to loved ones spontaneously so speed of delivery and quality of flowers is of paramount importance. I have used Arena a number of times and I feel confident that they are the company I would always come back to and, of course, recommend to anyone! Thank you guys!”

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Posted 11 years ago

“The service is very fast and convenience . I am very sactisfacted.”

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Posted 11 years ago

“The flowers from Arena were sent to my friend who was seriously ill. I think there were three bouquets that were sent (one was for her 80th birthday) She and her family told me they were beautiful. If necessary I would definitely use Arena Flowers again! The site was very easy to use too!”

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Posted 11 years ago

“I have been told that every flower gift I have had delivered by Arena have been of very high quality. Also they have been very helpful and efficient.”

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Posted 11 years ago

“My colleague ordered three bouquets of flowers on Friday 15/11/13 for delivery on the 18/11/13. For a presentation that our MD was making on the 19/11/13. Everything done in advance so as not to cause any timing issues or waiting around for deliveries. For some unknown reason you took it upon yourself to cancel two of these over the weekend, we do not have access to work e-mails on a weekend, therefore we were not aware until Monday morning, when my colleague and I ended up having to waste time that we do not have, re-instating the two bouquets. You advised that they would be slightly different which as we were pushed for time, had to live with. When the flowers arrived the difference was drastic, and there was no way we could use them as they were too different and it would have been embarrassing for our MD. I e-mailed Clare and her answer is as follows: - As you agreed to have flowers from a different florist, who I advised would be delivering a different bouquet to us and as the flowers delivered are as advertised, we are not able to do more with this. We also owned up to our original error and paid for delivery as well as your discount code which cannot be used against same day delivery orders and did our best to help you. At this point, we cannot offer further compensation. As you can see not a very good response, we never asked for same day delivery, and as it was your mistake we would full expect you to pay for your mistake. We had to go out and buy three more bouquets so as not to embarrass any of the recipients or our MD. We will no longer be using your service and will advise anyone else not to do so either!”

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Posted 11 years ago

Dear Debra We are truly sorry that you feel that we did not do our best to help in the situation. We did everything in our power to help, to try and make the best of the situation, we can only express our sincere apologies that you were so disappointed. Kind regards Arena Flowers Customer Service Team .

Posted 11 years ago

Arena Flowers is rated 4.3 based on 1,479 reviews