Arena Flowers Reviews

Name: Arena Flowers
Rating: 4.26

4.3 Rating 1,479 Reviews

86 %

of reviewers recommend Arena Flowers

Company Reviews

Metrics

Info

4.3

Based on 1,479 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 0350 581

Email:

customer@arenaflowers.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As a new customer I was nervous as to what the flowers would be like but my friends were delighted with the quality of the flowers received. I have to say the service was also great and I will be using ArenaFlowers again.”

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Posted 9 years ago

“I always use Arena Flowers. Quick and reliable.”

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Posted 9 years ago

“I was really happy with the order, service and delivery from this company. The items were a gift for a neighbour and she was absolutely delighted. Ordering was simple and the delivery was on the day and within the time arranged - and I've been offered a discount on my next order. I'll be happy to recommend this company to my friends and family. Mrs. Kennedy, Kirkcaldy.”

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Posted 9 years ago

“Excellent as usual. I ordered flowers for a friend who was delighted with them. I ordered them to be delivered anytime during the day, they were in fact delivered before 9.0 o'clock in the morning cannot ask for anything better. I would recommend Arena flower to anyone you can always guarantee excellent service. Thank you”

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Posted 9 years ago

“I ordered a "Mass of red roses" from Arena Flowers for delivery and i have to say they were the most beautiful roses i've ever seen, beautifully arranged too! I would definately recommend this company to anyone and look forward to ordering in the future. Thanks!”

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Posted 9 years ago

“Hugely disappointing. The flowers delivered did not resemble the quality shown in the picture. I telephoned Arena to tell them and they could only do something if we sent a picture. The flowers were an anniversary gift to my sister; I felt embarrassed to ask my sister for a picture as I sensed her reluctance to complain, as that would only compound my distress. I shall now leave it but would not use Arena again. Stephanie of Arena was apologetic and tried to help but was restricted by the guidelines laid down to produce a picture. IMHO, when a client complains about the quality, the onus is on the retailer to know themselves what was sent out and not to request a picture as evidence. I have bought previously from Arena without issue.”

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Posted 9 years ago

“Excellent service. Very simple and easy to use. I'll definitely use Arena again.”

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Posted 9 years ago

“Our company wanted to send some flowers to the US for one of our colleges who was ill. They took our money, cancelled the order and didn't think to tell us until we rang them to ask for the invoice. Terrible!!”

Helpful Report

Posted 9 years ago

Dear Alison, The delivery of your order was not possible since we needed further recipient details to complete it. We tried emailing and calling you on a number of occasions but when the order was placed, unfortunately, these were both also incorrect. At this point we had no choice but to cancel the order with no communication possible for some time. Once you were in contact, we were finally able to get the correct details and had sent the order out for the next day immediately, at your request. I believe we did all we can to have your order delivered on time but were unable to with the information we had, however, this was quickly resolved once you were in touch with us. I hope this was satisfactory. Kind Regards, Arena Flowers Customer Care Team

Posted 9 years ago

“Really disappointing flowers. I sent flowers to my niece for her GCSE results. After a day or so I didn't understand why she had not sent a photo of them. I asked my sister and she said it was because they didn't want to tell me since I sent them but they were all wilted and past their best. I called and emailed the company and they said they 'wouldn't' send flowers in that state. But the point is they did! Total waste of money and a ruined treat for my niece.”

Helpful Report

Posted 9 years ago

Thank you for your feedback. We are truly sorry to hear that you are not satisfied with the service you have received. Would you mind emailing us at customer@arenaflowers.com so we can have look into what has happened and investigate this further. Currently we are unable to locate your order or any correspondence with the little details we can see here. Arena flowers has a customer support team and we are always happy to help and assist with any queries and mishaps that may occur. Please be assured that this is not the standard we try to achieve here at Arena Flowers. Again we sincerely do apologise for the inconvenience and disappointment this may have caused. Kind Regards, Arena Flowers Customer Care Team

Posted 9 years ago

“Arena Flowers website and service is very a quick and easy to use with a good selection for a reasonable price. The service is amazing - you can track everything at a click of a button to know exactly what's what and to review your order! Plus the flower have always been great. Great site that I will always use to delivery flowers.”

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Posted 9 years ago

“Delivered half dead flowers and half a day late. Emailed customer services and they didn't even bother replying. Awful experience.”

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Posted 9 years ago

“Thank you Arena flowers, I received an email from my sister re the flowers I sent. These are her words, : Thank you so much for the most beautiful flowers you sent. I have had a lot but yours is the best arrangement, absolutely beautiful, full of color. Thank you again for your service and great product. It is hard being so far away from my family at these sad times, you help to ease that by giving me such good service. I have recommended you to many family and friends and will continue to do so. A very satisfied customer Sandra (Australia).”

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Posted 9 years ago

“Flowers arrived promptly & left in the shed as the recipient was out. I received an email notifying me of delivery together with voucher for discount off next order. Flowers were beautifully arranged & lasted all week in hot weather. Very likely to use arena flowers again. Thank you”

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Posted 9 years ago

“Fast, well priced and the flowers were great. I don't usually write reviews but these guys are worth a mention. Alex Scott (I dont work for the co or have any kind of relations with them).”

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Posted 9 years ago

“My Mum had flowers delivered by Arena , from us in Australia through the online page , they were the best flowers y Mom has ever had from us , an l send my Mom flowers on a regular basis , so l know they must have been good , an the delivery was the first up on the morning they were due to be delivered , she , an I , were very happy , she sent me a photo on Facebook and they looked stunning , so thank you very much for allowing me to touch my Mom's heart from the other side of the planet oxoxox”

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Posted 9 years ago

“Great lovely flowers, and their prices are very reasonable. They do special offers and you may also find discount codes online which are always a bonus. I really love their displays and quality of flowers HOWEVER their delivery company (Yodel) is so terrible that it may not be worth placing an order. Flowers that were meant to be received between 8am to 6pm arrived just before 7.30pm, and there was no communication at all for the whole day. Do a search for Yodel reviews and you will see many have had similar if not worse experiences. Arena flowers you'd do really well to switch companies”

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Posted 9 years ago

“Dead flowers?! These were dead right off the bat. Check all the other one star reviews on here. Makes you wonder if the positive ones are made up. I emailed the founder of this company, Will Wynne, via LinkedIn. He ignored every one of my emails, so he clearly doesn't care about his customers and isn't prepared to make amends when things go so wring. What a shambles of a company!”

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Posted 9 years ago

Hi Leigh, I'm Will Wynne and you're right, I am the founder of the company. I have not however received any messages from you on Linkedin. If you would like to email me, please feel free to do so on willwynne (at) arenaflowers.com and I look forward to resolving your issue. Thanks.

Posted 9 years ago

“placed an order requiring a quick delivery .A lovely arrangement was delivered within 4 hours by an extremely pleasant man .Good all round quality of service and product with one very happy and impressed young lady.And me out of trouble Graham Robinson”

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Posted 9 years ago

“Ordered flowers for my friends 50th and they were beautiful. I would definitely recommend Arena Flowers and I will certainly use them again.”

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Posted 9 years ago

“Wanted special flowers for a niece in Canada - I'm in UK. Asked if the flowers could have added "bling", "sparkle" or "glitz" because she is into all of that. The flowers were brilliant with silk, glittery roses added to the arrangement. Thank you Arena flowers!”

Helpful Report

Posted 9 years ago

Arena Flowers is rated 4.3 based on 1,479 reviews