Arena Flowers Reviews

Name: Arena Flowers
Rating: 4.26

4.3 Rating 1,479 Reviews

86 %

of reviewers recommend Arena Flowers

Company Reviews

Metrics

Info

4.3

Based on 1,479 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 0350 581

Email:

customer@arenaflowers.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and beautiful flowers”

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Posted 10 years ago

“BAD CUSTOMER SERVICE - I have already left feedback but feel I need to retract it! The flowers were for my 80 yr old mum. She called me last night to say the flowers were all dead except for 1, in 5 days I do not expect flowers to die! I called to complain to be told only guaranteed for 5 days! All the flowers I buy have always lasted 2 to 3 wks. I was told to send a photo of the dead flowers. Unfurtunately my elderly mum does not have a mobile phone to take a pic & I live over 100 miles away from her. VERY POOR CUSTOMER SERVICE!!!”

Helpful Report

Posted 10 years ago

Hi Christine, We do apologise for the disappointment caused however, we can only guarantee that our flowers last for 5 days and it is then up to our customers. If any flowers that are delivered are not fresh then we need to know within 3 days to be able to assess them and if any longer we do need pictures. We are sorry for the inconvenience. Kind Regards, Arena Flowers Customer Care

Posted 10 years ago

“The flowers were very easy to order and were of a lovely quality.”

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Posted 10 years ago

“Lovely flowers very nicely presented would recommend”

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Posted 10 years ago

“No point in delivering a Mothers Day present after Mother's Day. To get an email or voicemail to tell you it won't be delivered and there is nothing that can be done is not acceptable. Won't be ordering again.”

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Posted 10 years ago

“The flowers are always beautiful and fresh! And customer service are always polite and quick to reply to questions.”

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Posted 10 years ago

“recipient was very happy with her flowers. delivered nice and early. good value.”

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Posted 10 years ago

“Ordered spring bouquet and got a completely different flowers, not what I ordered in any way. The flowers were sparse and alot of the bouquet was greenery.”

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Posted 10 years ago

Hi Samantha, We are very sorry to hear that you did not receive the flowers you ordered. Could you please contact us by email: customer@arenaflowers.com or by phone 0208 993 5400 and we can look into this further with you. We look foward to hearing from you. Arena Flowers Customer Care

Posted 10 years ago

“My mum was thrilled with the bunch of flowers she received - the colours, the variety of blooms and the size of the bunch.”

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Posted 10 years ago

“Great service and beautiful flowers...I have ordered from ArenaFlowers a few times and have been very happy. I will certainly choose ArenaFlowers in the future...”

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Posted 10 years ago

“Lovely choice of bouquets at reasonable prices. My gran was thrilled - and she is very particular when it comes to flowers!”

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Posted 10 years ago

“The bouquets were beautifully arranged and greatly appreciated by those persons for whom they were purchased.”

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Posted 10 years ago

“Happy with product”

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Posted 10 years ago

“Flowers lasted about 2 days before dying...”

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Posted 10 years ago

“I order few times, and very very disappointed. And still this days I don't have refound.”

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Posted 10 years ago

Hey Anri, We are sorry for the delay however, the refund has been processed and should be back in your account within 5-7 days. Let us know if there is anything else we can help you with. Arena Flowers Customer Care

Posted 10 years ago

“I was very happy overall. I felt that the price was good and delivery was carried out on time and as expected. The flowers arrived in good condition and were perfect for a Mother's Day surprise!!”

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Posted 10 years ago

“Overall a good experience. The flowers themselves were of excellent quality, delivered in a timely fashion. However, I enclosed and paid a jpeg photo file to be sent with the bouquet which was not present upon delivery. I emailed Arena flowers to inform them and was asked if I would like the photo posting to the recipient anyway. I confirmed that i would but this too was never received. Slightly disappointing.”

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Posted 10 years ago

“Didn't represent the photograph whatsoever unfortunately - small bunch. Mostly unopened so didn't get the effect and the roses have all died within 3 days whilst the remainder have just opened up. Unlikely to use again - such lovely photographs but not a true representation of what you get.”

Helpful Report

Posted 10 years ago

Hi Hayley, We are so sorry to hear that the flowers did not open. We do send out the flowers in bud so they last as long as possible and they should open within 1-2 days (at the same time). Unfortunately it seems as though this isnt this case!! Please contact us and we can look into getting this resolved fo ryou as soon as possible! We look foward to hearing from you. Arena Flowers Customer Care

Posted 10 years ago

“These flowers were for my aunt and she was over the moon with these, prompt delivery thanks”

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Posted 10 years ago

“Beautiful display &very well received.”

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Posted 10 years ago

Arena Flowers is rated 4.3 based on 1,479 reviews