Arena Flowers Reviews

Name: Arena Flowers
Rating: 4.26

4.3 Rating 1,477 Reviews

76 %

of reviewers recommend Arena Flowers

Company Reviews

Metrics

Info

4.3

Based on 1,477 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 0350 581

Email:

customer@arenaflowers.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good quality service provided, fulfilled all my expectations. Thank you!”

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Posted 5 years ago

“Love coming back to Arena Flowers. Always have beautiful flowers at great prices, beautifully packaged, living overseas I have complete faith in knowing that what I order will be of the best quality. Top marks all round. Thank you”

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Posted 5 years ago

“Tulips ordered for their mother last Sunday arrived however could not believe the condition as the flowers were so lacking in water that they were literally doubled over Total waste of money and not sure if my son has been reimbursed with with his payment We photographed same and posted on face book He should have used m and s Don fitton”

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Posted 5 years ago

Dear Mr Fitton, Thank you for your review. We can see that we have organised a beautiful, fresh and upgraded bouquet for the delivery today and that we have offered your son also an appropriate compensation. Once again we sincerely apologise for all the inconvenience caused and we hope your wife can enjoy the flowers which should arrive today. Kind regards, Arena Flowers

Posted 5 years ago

“always efficient, and always kind and the flowers are lovely”

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Posted 5 years ago

“Ordered flowers for Mother’s Day yesterday. Received an email today (no phone call) to tell me that my order was being cancelled and the money refunded. They didn’t even get that right - the email is addressed to an Abigail (my name’s Mark!). The reason for the cancellation? My mother lives in Northern Ireland.... which to the best of my knowledge is still part of the United Kingdom! This was known at the time of order and I was allowed to set a delivery date of Friday 29th March and paid my money in good faith. Now they’re saying they can’t fulfil the order as the flowers wouldn’t arrive in time. They’re instead redirecting me to the Republic of Ireland website and telling me how I should have placed my order there as an international order. I ordered it on their arenaflowers.com website which boasts about how thousands are using that every week to have flowers delivered ACROSS the UK. Seems that only applies if you live in England, Scotland or Wales! POOR.”

Helpful Report

Posted 5 years ago

Dear Mark, Thank you for your review and your comments. We sincerely apologise for the inconvenience caused. We can see that the email we have sent you, was addressed to yourself, however further down it mentioned Abigail. We are very sorry about that. Unfortunately we do not offer deliveries directly from our warehouse here in Milton Keynes to be delivered to Northern Ireland as the flowers would be too long in transit. We have mentioned that on our website under our delivery information which is directly under our product discription. We are very sorry it was not as clear and please accept our sincerest apologies once again. As we are planning to change our website soon, we will definitely pass your feedback on to have this issue prevented from happening again in the future. Kind regards, Arena Flowers

Posted 5 years ago

“I have used Arena several times to send flowers to a friend in Hamburg. She has always been very pleased and complimentary.”

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Posted 5 years ago

“STAY AWAY FROM THIS SERVICE. THEY WILL JUST GIVE YOU HEADACHES!”

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Posted 5 years ago

Good afternoon, Thank you for your review and your comments. We are truly sorry to hear about the disappointment caused on this occasion. We can see that we have offered a suitable solution which you have accepted. Once again please accept our sincerest apologies. Kind regards, Stefanie

Posted 5 years ago

“Expensive for what you get, hopefully they'll last few days!”

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Posted 5 years ago

Dear Nataasza, Thank you for your review. We are very sorry that you are not fully satisfied with the flowers which have been delivered. Would you mind recontacting customer@arenaflowers.com with some images so we could look into this further for you? That would be great and please accept our sincere apologies again. Kind regards, Arena Flowers

Posted 5 years ago

“Despite Arena Flowers saying that they were delivered on 14th February (as booked), the recipient actually received on 13th. She was very happy and satisfied so it seems good value for money.”

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Posted 5 years ago

“The time of delivery was poor the yodel driver passed the address and could have delivered before 1735 hrs so instead of a surprise for my wife I had to ring her and ask her to work late!!!!!!!”

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Posted 5 years ago

Good afternoon, We are very sorry to hear about your disappointment. As you may imagine it was a very busy day for our external courier service on Valentine's Day. The driver may have passed the address, however the route he has been given in the morning of that day was arranged differently, also as stated online our flowers can be delivered up until 6pm which was the case on this occasion. We hope your recipient was still able to enjoy the flowers and once again we sincerely apologise for the inconvenience caused. Kind regards, Arena Flowers

Posted 5 years ago

“Excellent service flowers always arrive in good condition to the Philippines I am very pleased with the service provided Many thanks for your service”

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Posted 5 years ago

“Bangalore service appalling. I had to call the recipient at my expense to hear this; non-delivery of bouquet never explained : Agent there could not say where it had been delivered, to whom or when. Arena refunded amount promptly. But not an experience I want to repeat.”

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Posted 5 years ago

“Arena have never failed me in 12 years of being my sole provider of flowers.!”

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Posted 5 years ago

“Very well packed and were in excellent condition(happy wife,happy life).”

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Posted 5 years ago

“The web site is easy to understand and the delivery is punctual . The flowers have always been very well received and in good condition. I have been using this excellent service for about three years and Arena has always been easy to contact and very helpful.”

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Posted 5 years ago

“Selection is very good and I have been told from relatives in the UK that the flowers were really beautiful.”

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Posted 5 years ago

“Dear all, I suggest to stay away from arena flowers if you are thinking of having you order delivered to flats. The order may or may not turn up or certainly not in complete condition as to what you expect. Don’t expect a full refund either. Beware!! Poor service!!”

Helpful Report

Posted 5 years ago

Good afternoon, Thank you for your review. We are very sorry to hear about your disappointment. We can see that our Customer Service team has been in touch with you already to offer you the most appropriate solution, which you have unfortunately declined. The offer still stands, if you may decide on changing your mind. Our sincerest apologies again for the inconvenience which may have caused. Kind regards, Arena Flowers

Posted 5 years ago

“As usual, impeccable service, easy ordering, always know when order has been delivered and always very happy with product.”

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Posted 5 years ago

“Straight forward site, easy to use. Will use again.”

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Posted 5 years ago

“Was very impressed with the way my order was dealt with by Arena from the receipt of instructions, making the arrangement and delivery. My friends were absolutely delighted and I cannot thank you enough for making everything easy to deal with at this time of the year. Best Wishes for Xmas and the New Year to all at Arena”

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Posted 5 years ago

Arena Flowers is rated 4.3 based on 1,477 reviews