Arena Flowers Reviews

Name: Arena Flowers
Rating: 4.26

4.3 Rating 1,479 Reviews

86 %

of reviewers recommend Arena Flowers

Company Reviews

Metrics

Info

4.3

Based on 1,479 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 0350 581

Email:

customer@arenaflowers.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful flowers, efficient delivery, good service all round.”

Helpful Report

Posted 10 years ago

“The order process was simple, and the delivery arrived on-time and with no problems for Mothers Day. Thanks!”

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Posted 10 years ago

“My mum loved them and so glad that you could deliver on a sunday too, good choice of flowers and they arrvied great, thanks”

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Posted 10 years ago

“I am assuming that the lady received the flowers. I did not expect a response from her as she is ill and elderly. However, I did expect to receive a response from Arena Flowers that they had delivered the flowers. This did not happen. The flowers in the past have been very well received and I will assume that this order made it to its final destination.”

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Posted 10 years ago

“Quick and easy to place order, unfortunately couldn't get the free delivery on the only day that was available for delivery, but did leave it until the last minute to place the order. I haven't seen the flowers, however the recipient was very happy with them, they were left on the doorstep even though someone was at home, although they may not have heard the door? Have used before and always been happy with the service, would love more plant options http://www.marksandspencer.com/large-barrel/p/p21035337 http://www.marksandspencer.com/single-lavender-tree/p/p21035581 Thank you”

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Posted 10 years ago

“Very disappointed with the quality. Vastly inferior to other companies I've used in the past, poor value for money.”

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Posted 10 years ago

Hi David, We are sorry to hear that the flowers didn't arrive in tip top condition! If you could call us on 02089935400 or email us at customer@arenaflowers.com, we would be more than happy to resolve this for you. We look forward to hearing from you. Arena Flowers Customer Care

Posted 10 years ago

“Good variety and price points. Reminded is helpful. On time delivery. But the offer code sent in previous email did not work for discount”

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Posted 10 years ago

“Ordered the Rose and Lily bouquet for Mother's Day. Easy to order, delivered as I asked and Mum is really pleased with them.”

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Posted 10 years ago

“Flowers arrived when expected and the receipient was very happy with the colourful spring collection”

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Posted 10 years ago

“I have ordered from Arena flowers on several occasions and always find them to be reliable, helpful and most importantly the flowers are always flawless. I always feel at ease ordering from them because I know they will do such a exceptional job and I wont have to worry about anything.”

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Posted 10 years ago

“This is the second time I have used Arena Flowers. I live in Atlanta, GA and my mother lives in Staines and finding a local florist has worked out well. I had a problem with the payment going through this last time and emailed and was advised to call in. Everyone was most helpful and my mother was very pleased with her flowers. Thank you I will certainly use Arena again.”

Helpful Report

Posted 10 years ago

“Flowers were delivered in a box by courier. Which is fine, but I would have preferred hand delivered. Also in the bouquet I ordered it included 10 daffodils, but only 7 were actually in the bouquet, though there were two extra different flowers. Some of the tulips looked slightly old too. So not bad, but probably won't use this company again.”

Helpful Report

Posted 10 years ago

“first and last. time ill be using very upset that your website dont work and customer caree is rubbish..flowers awful price for what showed up as nothing but poor with no note. and no response to my complaint via email”

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Posted 10 years ago

Hi Gary, Im sorry to hear that you had trouble placing an order on our website. We have also looked further into your complaint however, we cannot locate any email that has been sent to us from this email address. We are sorry but if you could send us another email we are more than happy to find a way to resolve this with you! Arena Flowers Customer Care

Posted 10 years ago

“Good and on time delivery.”

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Posted 10 years ago

“The flowers were delivered on a Sunday, fantastic!!!!”

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Posted 10 years ago

“Lovely flowers, they were so well appreciated by my mum, she just loved them, so fresh and colourful. They arrived on time and even though she wasn't at home to receive them on the day, the delivery person put them somewhere cool on the doorstep where they were still beautiful and fresh the next day when my mum came home. Thanks Arena Flowers you made her day!”

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Posted 10 years ago

“The flowers arrived half the size as shown on the picture, they must have spent so long in the van that half we dead and today after two days they have had to be binned”

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Posted 10 years ago

Hey Bhavini, We are sorry that the flowers did not arrive as expected!! We do send out our flowers in bud to make sure they last as long as possible. Sometimes it can take them a day or so to bloom which they should then represent the picture on the website. If the flowers have not perked up within a day or so please do get in contact and we can look into resolving this for you. You can send us an email at customer@arenaflowers.com or call us on 0208 993 5400. Arena Flowers Customer Care

Posted 10 years ago

“The flowers were lovely, perfect for Mother's Day”

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Posted 10 years ago

“Flowers did not look as good as expected”

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Posted 10 years ago

“Absolutely awful. Looked half-dead on arrival. Mostly foliage with few actual flowers. Two of the roses I actually had to remove before giving the bunch to my wife as they were brown and wilted.”

Helpful Report

Posted 10 years ago

Hi Matthew, We are sorry to hear that you were not happy with the flowers. The roses do arrive with their guard petals still attached to protect the delicate inner petals while in transit. These can appear thicker and discoloured on arrival but will gradually roll back on their own. Because we send the flowers out while still in bud they can take 1-2 days to open which they will then appear fuller and brighter. This is so the bouquet lasts as long as possible. Please do let us know directly if there is anything we can help you with and we will look into it further. Arena Flowers Customer Care

Posted 10 years ago

Arena Flowers is rated 4.3 based on 1,479 reviews