Arena Flowers Reviews

Name: Arena Flowers
Rating: 4.26

4.3 Rating 1,479 Reviews

86 %

of reviewers recommend Arena Flowers

Company Reviews

Metrics

Info

4.3

Based on 1,479 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 0350 581

Email:

customer@arenaflowers.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We sent both daughters one of the Birthday Special Gift packs and they were both delighted. Great service and professionally done. Thank you.”

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Posted 8 years ago

“thank you arena flowers for being most helpful and very efficient many thanks rose dent”

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Posted 8 years ago

“Poor experience - better off with local florist. Purchased a bouquet for a Christmas gift. The flowers had a list price of £46.99, so not inexpensive by any means. The flowers arrived on time, but were delivered with the box all battered and dirty. Had I have known they used YODEL I would never had ordered from them in the first place! The flowers had suffered from the poor handling and the heads of 3 out of 6 roses had been bashed off. The remaining flowers seemed of good quality but barely lasted 5 days, so overall very poor value. In comparison I used G**gle to find a florist local to another recipient for delivery on the same day. They arrived in perfect condition and are still going strong some 11 days later!”

Helpful Report

Posted 8 years ago

Dear Terry, Thank you for your review. We are truly sorry that you have been left disappointed with our service. We have emailed you with an offer of compensation but unfortunately we have not heard back from you as of yet. If you could check if you would be satisfied with our it, so we can have that arranged for you. It may have happened that our emails arrive in your spam inbox. If you could please double check this, that would be great. Once again we sincerely apologise for all the inconvenience disappointment caused. Kind regards, Customer Service Arena Flowers

Posted 8 years ago

“I have sent flowers through this firm and have always been pleased with the service. Gillian Eischen”

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Posted 8 years ago

“Lara Fisher was very pleased, the flowers are very nice, the colours arrangement very seasonal. Thank you.”

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Posted 8 years ago

“After failure to complete my order on-line as I didn't understand the request for a password which I didn't have, I rang the number given and spoke to a very pleasant and helpful young man who completed the order for me. From there everything worked like clockwork and Margaret Sutcliffe, the recipient of the flowers, was thrilled with them and phoned me to say how lovely they are.”

Helpful Report

Posted 8 years ago

“I received a bouquet of the Fairtrade Pastel Roses on my birthday 1st Dec, they are beautiful. Arrived very fresh and really well boxed. Such a lovely surprise, and a week later still look as good as the day they were delivered.”

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Posted 8 years ago

“Fantastic!”

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Posted 8 years ago

“I ordered from the UK for a next day delivery in a small village in west of France. Excellent value for money. Recipient is delighted and told me the bouquet is very beautiful. They also sent me an Email to let me know it had been delivered. I will definitely use this company again.”

Helpful Report

Posted 8 years ago

“It was the first time I had used Arena Flowers and was not disappointed. My daughter was delighted with the quality and arrangement of flowers I had sent for her birthday. I was also impressed that they were delivered in the allotted time period, as I had had a previous bad experience with flowers I had ordered from a well known high Street store didn't arrive until 8.45pm in the evening!! I will definitely be using them again. Chris, Newcastle”

Helpful Report

Posted 8 years ago

“I have used the Arena website several times to send flowers from New Zealand to family in the UK. The service is just fantastic: (a) good communication with emails telling you when the order is delivered, (b) easy to use website for placing your order, (c) brilliant pictures of bouquets so you can make a good choice of what to send, (d) good value free delivery options. Can't fault them and will definitely be using Arena in the future as well as recommending to friends :o) Sandra”

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Posted 8 years ago

“Ordered flowers with Arena for the first time- it really felt like a good, personal shopping experience. I'd got a bit confused online and that was sorted out quickly. I had an email to say when the flowers were being delivered and there was a helpful option to leave with neighbours. My daughter-in-law was delighted with her birthday flowers and sent me a pic of them, the most gorgeous roses she had ever seen. Arena has also sent me a discount for next time!”

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Posted 8 years ago

“Ordering from the US to the UK was a first for me. I found Arena on the Internet. What a bonus! Then I was fortunate enough to have Rachel take my order - another bonus. Great experience. I have already mentioned Arena to friends as a great resource. Their customer service is superb. Their rating should include "excellent". Thank you Arena! Carolyn - Palm City, Florida”

Helpful Report

Posted 8 years ago

“This was my first time using Arena Flowers and I am so pleased with the flowers, presentation, and delivery. Having a timed delivery is great. My Aunt was so enthusiastic about the flowers it was lovely to hear. Many thanks Arena.”

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Posted 8 years ago

“I have used Arena Flowers several times and I cannot fault the service, the delivery and of course the flowers, my mother is delighted every time. Well Done Arena Flowers.”

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Posted 8 years ago

“Used Arena Flowers for the first time last week and very impressed. The recipient was delighted and tells me they are exceptional and the best she has ever received. I received an email to tell me the time they were delivered which was helpful as I was worried the person may have been out. All in all very impressed and will definitely use them again.”

Helpful Report

Posted 8 years ago

“Arena's website was easy to use and the information required for a delivery to Udaipur, India was not complex. It was a quick and easy transaction and I was well informed about the tracking of the order to delivery. A good experience and I understand the recipient was extremely pleased with the bouquet of flowers. Lesley K, in UK”

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Posted 8 years ago

“I cannot speak highly enough of Rachel in customer support who went out of her way to assist me in a difficult situation. The lovely flowers made the day of a lady who is very ill. I have used this company several times to send flowers to my relatives in England and I would have no hesitation in recommending Arena Flowers.”

Helpful Report

Posted 8 years ago

“My experience was very much a delightful one. This is the first time I have used Arena flowers and everything was perfect from the great customer service team to the beauty of the flowers. Very happy customer! A*”

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Posted 8 years ago

“I ordered a lovely bouquet for my aunt who was going into a nursing home. Unfortunately, she had to go to hospital instead and meantime my flowers were on their way. The florist took them back after they were told the situation. I contacted Arena who were more than helpful, finding out if the hospital accepted flowers and letting me know. They gave me a refund and I promised to use them in the future. Excellent service, helpful and thoughtful. Above and beyond!”

Helpful Report

Posted 8 years ago

Arena Flowers is rated 4.3 based on 1,479 reviews