Arena Flowers Reviews

Name: Arena Flowers
Rating: 4.26

4.3 Rating 1,479 Reviews

86 %

of reviewers recommend Arena Flowers

Company Reviews

Metrics

Info

4.3

Based on 1,479 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 0350 581

Email:

customer@arenaflowers.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always high quality flowers and superbly efficient delivery with Arena Flowers. I have used them for several years now and will continue to do so.”

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Posted 6 years ago

“I ordered a bouquet of flowers yesterday at 6pm. They were delivered by 10am this morning and the recipient is over the moon with them, describing them as beautiful. I couldn't be happier with the service from start to finish and will definately be using Arena in the future. Thank you Arena Flowers!”

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Posted 6 years ago

“Yes totally satisfied with service and product, I will use again and recommend.”

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Posted 6 years ago

“Thanks for delivering the flowers on our behalf for my friend’s mother’s funeral at parlour. I was told that you have done a wonderful job with flowers. Thank you very much. Mario - order # 7818277”

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Posted 6 years ago

“Placed order on the red wreath and it was delivered on time. The flowers are fresh and exactly shown on the website. Excellent job and keep it up!”

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Posted 6 years ago

“Worked the way it should. Easy to negotiate web site selection of flowers easy, kept informed of progress and completion, only negative paying proved a little hard had to use pay pal in the finish. Overall very happy.”

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Posted 6 years ago

“Easy ordering, good selection of flowers,competitive pricing , helpful staff, would definitely recommend and would use again.”

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Posted 6 years ago

“Sorry to say but truth is your service is 0 zero. My big mistake I try with your service”

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Posted 6 years ago

Dear Zed, Thank you for your review. We are very sorry you are feeling this way about your order. Unfortunately we do have a 48h window for our International orders which is clearly stated on our website. As you did not want to take the risk of having the flowers delivered late, you requested to have the order cancelled, which we have requested for you as soon as we could. Our outlet has now confirmed that this was possible, even with the late notice you have given us, and you have been fully refunded. We believe that we have given you the best customer care we could on this occasion and once again we sincerely apologise for all the inconvenience and disappointment this may have caused you and your recipient. Kind regards, Arena Flowers

Posted 6 years ago

“Not good for International delivery”

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Posted 6 years ago

Good afternoon, Thank you for your review. We are very sorry for the inconvenience this has caused you on this occasion. We can see that you have been in touch with our customer service team and the best possible solution was offered. Once again we sincerely apologise for all the inconvenience and disappointment this has caused you. Kind regards, Arena Flowers

Posted 6 years ago

“Order # AR100370683. Extremely pleased with the ease and speed of delivery by the team. Great work Arena Flowers. The order I placed online was delivered to Kochi in a matter of hours!!! Will certainly use your service in the future.”

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Posted 6 years ago

“Always very satisfied with the flowers and service. Thank you.”

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Posted 6 years ago

“As luck would have it our road was closed for resurfacing but the driver walked the length of the road to deliver ! As impressive as the flowers themselves !”

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Posted 6 years ago

“The most beautiful bouquet I’ve ever received, courtesy of my boyfriend. They’re so fragrant and elegant. Chantilly.”

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Posted 6 years ago

“The Chantilly bouquet was delivered on time and were the most beautiful flowers she had seen. Thank you!”

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Posted 6 years ago

“Other than missing a picture I asked for on the card, the flowers are beautiful and the process of ordering to delivery proved very easy. I will be recommending you. Many thanks”

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Posted 6 years ago

“Placed my order for an urgent delivery, Internationally. The did not disappoint. Flowere were efficiently delivered, with superb quality. Absolutely loved by the recepient!!! A professional company, with friendly accommodating staff. Well done!!! 10/10”

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Posted 6 years ago

“I originally paid just over £100 for dinner roses to be delivered. This payment was taken twice from my account, albeit the erroneous second did eventually return. I send flowers often but this was my first time using Arena. 1. I was informed by email at the very end of the day of delivery that the flowers I was sending as a surprise could not be delivered to the recipient as the florist had run out of flowers. 2. Next day, no word. 3. Next day (pm) I was advised that the flowers had been delivered. I queried this as the recipient (who by now I had had to tell about the surprise) said nothing had been delivered at all. 4. Next day told the flowers had not actually been delivered and that Arena had no time frame for when they would be delivered. During this period I had emailed Arena asking a couple of times for someone call me to explain what was happening. Nobody called or responded to my email. In desperation I then called Arena myself and was very begrudgingly given a brief apology but told that on no account would any goodwill gesture be made to me for the inconvenience. Would I recommend Arena? Would you recommend based upon that service? Of course things can go wrong sometimes, but you can tell how good a company is in these situations by how they handle the mess-up. None of this was my fault and yet Arena seemed to think that having paid my money up front, their customer should then wait days after delivery was supposed to have taken place, not knowing when the flowers would actually be delivered. Moreover, Arena wouldn't use a different florist to resolve the problem in the meantime for me, the customer or the recipient. Agenda had many opportunities to fix the problem or to at least make amends, but chose not to. I'll never use Arena again based on this experience and will advise others of the total lack of customer service that I received.”

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Posted 6 years ago

“Good fast service”

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Posted 6 years ago

“For once in dealing with a company, I'd only say - don't change! Arena Flowers are a pleasure to deal with, timely and helpful communication and the quality of their flowers always seems to be superior. 5 years ago Arena delivered flowers for my grandmother's 90th birthday - she's still talking about them. This week they delivered flowers for her 95th birthday, exactly as I'd requested. She told me, "they're bigger than I am" and when I saw the photo I had to agree. It was a glorious and enormous bouquet. Great value and service.”

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Posted 6 years ago

“Very happy with their service. I didn't see the flowers but my friend said they were lovely. Ordering was easy and I appreciated the update and confirmation of delivery”

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Posted 6 years ago

Arena Flowers is rated 4.3 based on 1,479 reviews