Arena Flowers Reviews

Name: Arena Flowers
Rating: 4.26

4.3 Rating 1,477 Reviews

76 %

of reviewers recommend Arena Flowers

Company Reviews

Metrics

Info

4.3

Based on 1,477 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 0350 581

Email:

customer@arenaflowers.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Utterly useless. Ordered a bouquet for my darling Mother for Mother’s Day. Paid the extra postage also. Won’t be delivered until the following Tuesday by their equally useless delivery partner, Yodel. Won’t be using again. They’ve ruined Mother’s Day for me and my Mum.”

Helpful Report

Posted 6 years ago

Dear Jon, Thank you for your review and your comments. We are truly sorry that the flowers could not be delivered on the requested date. We will send you an email shortly with an appropriate solution. Please accept our sincerest apologies once again. Kind regards, Stefanie

Posted 6 years ago

“Wow..... very easy and quick to order......its hard when family are not close by but you can always depend on FLOWERS.......... To Make Your Loved Ones Smile..........”

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Posted 6 years ago

“Amazing customer service and flowers were fantastic. Will definitely be using Arena again.”

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Posted 6 years ago

“Very simple instructions”

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Posted 6 years ago

“#6932964 ,6435620 is what went wrong. I'm been very impressed with the flowers you've provided over the past few years, but it is unacceptable to not receive it on the day of the occasion. I understand it is up to the couriers to deliver but I am not the client of the courier company you employ, but YOURS and have been loyal to you for years. I believe I am not the only person feeling like this, so I would suggest taking my advise on board and rethink your SLA with the couriers , as you will end up losing more and more loyal clients.”

Helpful Report

Posted 6 years ago

Dear Grant, Thank you for your review and we are truly sorry to hear that the flowers were not delivered in time before the company closed on the specified date. We usually suggest to have orders which go to Business addresses arranged with an early delivery to ensure they are sent between 8am and 1pm which would be £4.99 additionally. We can see that the delivery was attempted at 5.15pm and we believe that the business was already closed by then. We will still take your comments on board and I will send you an email as well with a good will gesture as you have been a loyal customer of us for years. Once again we sincerely apologise for the inconvenience and disappointment caused. Kind regards, Arena Flowers

Posted 6 years ago

“Beautiful selection of flowers and an easy purchasing process.”

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Posted 6 years ago

“Some years ago, I ordered flowers for a grieving friend who lost her husband. She said how enchanted she was by the freshness and beauty of the bouquet. Her daughter is a professional florist and her husband was a landscape gardener. So her comments ment a lot to me, and I decided to use Arena Flower services again.”

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Posted 6 years ago

“For the second time, Arena flowers failed to deliver on the day. So if you want flowers for a birthday or valentines day etc then they have proven to be a bad choice. 3 different times the flowers have been too old and very poor, one occasion almost dead which only hassle created new ones which werent much better. The response to my enquiries, and complaints, have been rather evasive and upset me.”

Helpful Report

Posted 6 years ago

Good evening, Thank you for your review and your comments. We sincerely apologise that the flowers were not delivered on the requested date. We had a look into our system and we can see that your order was placed for the Philippines and for all our International orders, we have unfortunately a 48h window due to the time difference, etc. This is stated on our website. Also we cannot see any correspondence from you in our email inbox that you mentioned quality issues for this order. If there are still pictures available which could be forwarded to us, we would be more than happy to look into this further with our outlet over there. Furthermore we have sent you an email now with an appropriate solution and once again we are truly sorry that you were not fully satisfied with the service you have received from us on this occasion. Kind regards, Arena Flowers

Posted 6 years ago

“I am so delighted with the beautiful flowers and excellent customer service I received from your company. In addition it was great to support the charity supporting young people with ME/CFS with my order. Thank you so much.”

Helpful Report

Posted 6 years ago

“I had to give them 1 star as zero stars was not an option. I ordered a bouquet for a prospective date for Valentine's day. I had not heard from her by 4 o'clock, so rang Arena Flowers who told me they were due for delivery in the next hour. They were actually delivered and left at her deserted work place at 8.40pm!!!!! Needless to say they were not there in the morning. Arena Flowers have given me a refund (pending), but do not seem bothered about letting me down. I will never use this company again. I will buy local from now on. Terrible company, terrible customer service”

Helpful Report

Posted 6 years ago

Dear Craig, Thank you for your review. We are truly sorry for the inconvenience and disappointment caused. When you rang at 4pm it really looked as the flowers could make it before the business closed, however there was then a delay on our courier's end which we were regrettably not informed about. We have escalated this with them now to prevent it from happening again and for all the mishap caused on this very special occasion we have offered you an appropriate solution. Once again please accept our sincerest apologies. Kind regards, Arena Flowers

Posted 6 years ago

“Poor Customer Service Expectations were not met. It was insinuated it was my fault for the mis-order. I was charged for an order which was not in line with what I confirmed on screen. When I raised this to customer services, there was no appreciation for my disappointment. When I escalated to the Customer Service Manager, the poor tone and manner in which the previous Customer service person I spoke with was echoed. I had to stress quite hard not only the security issue they have in their system but how upset I was with the situation. For a customer service centric business, I was astounded at their approach to ensure customer satisfaction. Especially given how proud they are to his point … claiming "Customer Guaranteed Happy" and "Our Promise – 100% Satisfaction"”

Helpful Report

Posted 6 years ago

Good morning, Thank you for your comments. We can see from the order information that you have unfortunately placed an order for 2 bouquets. As we are an online florist, we count on our customers to check the confirmation emails we send straight away, to prevent duplicate orders, incomplete information, etc. We are not accountable for errors during the order process if the orders are placed online. We have then kindly offered you an appropriate solution which you accepted. Once again we sincerely apologise that you are not feeling fully satisfied with the service provided on this occasion. Kind regards, Arena Flowers

Posted 6 years ago

“Flowers were delivered on time and well packed. They are already beginning to wilt after only 3 days. Won't be using Arena Flowers again”

Helpful Report

Posted 6 years ago

Good morning, Thank you for your review. We are very sorry to hear that your flowers drooping already. Would you mind sending us an email with a few pictures of the arrangement so we can look into this with our florist team to have this rectified for you. That would be great. Please send them to customer@arenaflowers.com and we will look into this as soon as we can. Once again we sincerely apologise for all the inconvenience and disappointment caused. Kind regards, Stefanie

Posted 6 years ago

“Easy to order on website and flowers arrived beautifully packaged with card and message as requested. Very happy with the service thank you.”

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Posted 6 years ago

“today you made life so helpful when someone like me who does not do computers every day makes a mess of a order. Your lady helped me through. So many thanks and I will be using you again. Sorry for being such a pest. Carol Ody”

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Posted 6 years ago

“This is an easy site to use - always a plus. Feedback when flowers are delivered! Many thanks Caroline from Auckland NZ”

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Posted 6 years ago

“I have not been able to use my password or even change it, which is frustrating. Also your site does not give me the cost in US dollars which I was trying to find out. That is annoying, so in the future I will probably not use your company again.”

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Posted 6 years ago

Good afternoon, Thank you for your review and we are very sorry for the inconvenience caused. We can see that a 'forgotten password request' was sent to you and hopefully you were able to access your account with that. If not please get in contact with our Customer Service Team and they are more than happy to help you with that. Also as we are based in the UK we only provide our prices in British Pounds, however I have passed your suggestion on, in regards to the different currency feature. Thank you for taking your time out to leave your comments. Once again please accept our sincerest apologies. Kind regards, Arena Flowers

Posted 6 years ago

“My order arrived 1 day later :(”

Helpful Report

Posted 6 years ago

Dear Bogdan, Thank you for your review. We are truly sorry to hear that your flowers were delivered a day late. Regrettably there was a delay in transit and the courier driver was only able to have the flowers delivered late in the evening and then was only able to have them delivered the next day. We have offered you an appropriate solution and once again we sincerely apologise for all the inconvenience and disappointment caused. Kind regards, Arena Flowers

Posted 6 years ago

“We were extremely disappointed that our flowers did not arrive on the requested day apparently due to an unfortunate breakdown However following communication with Ruth and a sincere apology we were given a 15% discount and on arrival the flowers were lovely. As an added bonus we were offered a free upgrade on our next order. Based on this excellent customer service I decide to give a 4 star rating.”

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Posted 6 years ago

“The image displayed on the website is not even remotely close to what arrived. The image shows lots of white and purple flowers all nicely bunched together in an arrangement. What arrived was mostly green foliage with the occasional white, pink and purple flowers. The white flowers were going brown on the edges. A pink flower was losing its petals and one of the purple flowers was dead. The flowers looked like they had been thrown together and there were huge gaps in the bouquet. We complained to Arena flowers and sent them a picture. They replied to say that the (pitiful) bouquet that had been sent was justified by the £30+ price. They offered us a measly 10% discount and a half hearted apology as they couldn't seen what was wrong with the bouquet. Told them not to bother. Disgraceful !”

Helpful Report

Posted 6 years ago

Good afternoon, Thank you for your review. We are very sorry to hear about your disappointment. As mentioned in our email conversation, we can see that our 3rd Party Florist for our same day flowers has confirmed that the flowers were fresh, some still in buds ,which should have still opened up and make the bouquet look bigger, also we received confirmation that it was filled to value. We have then offered you an appropriate solution for any inconvenience caused, which you unfortunately declined. Once again we sincerely apologise that you were not fully satisfied with the service provided on this occasion. Kind regards, Arena Flowers

Posted 6 years ago

“Found you through nectar points app! So easy to order from!!! Ordered a bunch of flowers for girl friend”

Helpful Report

Posted 6 years ago

Arena Flowers is rated 4.3 based on 1,477 reviews