Arena Flowers Reviews

Name: Arena Flowers
Rating: 4.26

4.3 Rating 1,479 Reviews

86 %

of reviewers recommend Arena Flowers

Company Reviews

Metrics

Info

4.3

Based on 1,479 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 0350 581

Email:

customer@arenaflowers.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was abroad when I ordered the flowers, so was a bit on edge that they would be delivered safely, and of course, what they would look like. The recipient says they are beautiful. They arrived on the day requested in a huge box for protection. She has taken a photo of them, so when I catch up with her, I can see what they looked like. Thank you for your service.”

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Posted 9 years ago

“I had to send flowers to Wales and it was a difficult choice for me as I live in Australia. I choose Arena flowers based on their website and picture of flowers. My friends were delighted at the arrangement of flowers they received. The flowers were exactly how they were shown in the picture. Beautiful ! The flowers were delivered promptly the following morning. Once again I would like to say thank you and a pleasure to do business with you.”

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Posted 9 years ago

“Dreadful. Son had sent as my birthday present. Dead roses lost petals mould inside the bouquet box left outside. Would never use Arenaflowers. Can send a photo.”

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Posted 9 years ago

Dear Mrs De Angelo, Thank you for your feedback. We are truly sorry to hear that your flowers arrived in such poor quality. Would you mind emailing us at customer@araflowers.com so we can have look into what has happened and investigate this further with our florists and quality control team. Arena flowers has a customer support team and we are always here and happy to help and assist with any queries and mishaps that may occur. Please be assured that this is not the standard of flowers we aim to send out for our customers, as you may have seen with the previous orders we have sent out to you from your son. Again, we sincerely do apologise for the inconvenience this may have caused. Kind Regards, Arena Flowers Customer Care Team

Posted 9 years ago

“I always use Arenaflowers as they deliver beautiful flowers and gifts at reasonable prices and being in Australia it makes it simpler for me sending to the UK knowing I can trust a great service. They have upraded bouquets as a thankyou for my orders so a personal touch too. Highly recommended !”

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Posted 9 years ago

“A sad and sorry bunch; half dead on delivery.”

Helpful Report

Posted 9 years ago

Dear Tim, Thank you for your feedback. We are truly sorry to hear that your flowers arrived in such poor quality. Would you mind emailing us at customer@araflowers.com so we can have look into what has happened and investigate this further with our florists and quality control team. Currently cannot locate your order with the little detail I can see here. Arena flowers has a customer support team and we are always here and happy to help and assist with any queries and mishaps that may occur. Please be assured that this is not the standard of flowers we aim to send out for our customers. Again, we sincerely do apologise for the inconvenience this may have caused. Kind Regards, Arena Flowers Customer Care Team

Posted 9 years ago

“Stunning ,beautiful fresh flowers. Thank you. Will be back Jane”

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Posted 9 years ago

“I used this company's same-day service to send anniversary flowers to my son and daughter-in-law. The flowers were delivered on time and they were absolutely beautiful, and excellent value for money. I will use them again.”

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Posted 9 years ago

“In recent months I've sent a lot of flowers! I've been delighted with Arena Flowers and shall continue to use them as my No. 1 preferred online florist. Every one of my orders has been perfectly executed. All reports back to me have been highly complimentary. Descriptions of the flowers include "stunning", "beautiful" and "perfect". The website is easy to use & customer service is excellent. Im a very happy customer!”

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Posted 9 years ago

“I've used Arena Flowers many times now and always go back if I want a stunning bunch of flowers (as well as lots of other gift options) delivered on time at a good price and, best of all, with exceptional customer service.”

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Posted 9 years ago

“Just wanted to say thank you for the beautiful flowers you delivered to my mum today for her birthday. They were delivered on the right day and mum said they were beautifully packaged and wrapped and looked incredibly fresh. The bouquet looks beautiful (something I've seen for myself via the wonders of FaceTime!), and she says they also smell beautiful (sadly I can't verify that by the same means!) Thanks again.”

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Posted 9 years ago

“I used Arena flowers to send flowers from abroad. I. was told that they were magnificent. I was sent a photo and they were the same as the photo on the web site. My order was delivered on the day stated. Swill use this company again. Good value too compared to others that I have used in the past.”

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Posted 9 years ago

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Posted 9 years ago

“The initial phone call was lovely, empathetic and caring. I am hoping that someone will check the layout and grammar on the message. Dearesr John, There was never a more gentle and loving man who cared for us all so well. Rest in peace darling. All our love, Anita, Dave and Family. xx”

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Posted 9 years ago

“Despite phoning them to confirm delivery. They failed to deliver my mothers birthday flowers!”

Helpful Report

Posted 9 years ago

Dear Lauryn, Thank you for your feedback. We are truly sorry to hear that you are not satisfied with the service you have received. Would you mind emailing us at customer@arenaflowers.com with your order number and a few more information so we can have a look into what has happened and investigate this further with our external courier service. Currently we are unable to locate your order with the little details we can see here. Arena flowers has a customer support team and we are always happy to help and assist with any queries and mishaps that may occur. Please be assured that this is not the standard we try to achieve here at Arena Flowers. Again we sincerely do apologise for the inconvenience and disappointment this may have caused. Kind Regards, Arena Flowers Customer Care Team

Posted 9 years ago

“Excellent customer service, after an initial quality issue, Arena replaced a gift bouquet without question . Beautiful hand tied flowers , lovely combination of red flowers and greenery. Thank you for your thoughtfulness and response. From A happy 50 year old Mum.”

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Posted 9 years ago

“We live in Ireland needed flowers delivered to a London address. We selected Arena Flowers from its website and are glad we did so. The service was excellent and we were kept informed of progress throughout the process. It was all very straightforward.”

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Posted 9 years ago

“The flowers were not delivered to the address but somewhere near by and nothing was told to the person who was suppose to recieve the flowers, As such the flowers were left outside in the street all night. Was only that a friend noticed they were addressed to the person that she got them. Very very dissapointed to say the least as they were not cheap to send.”

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Posted 9 years ago

“This is the second time I have ordered flowers from this marvellous company. I placed my order by phone and, as before, found them extremely helpful and kind. My cousin was absolutely delighted with the beautiful bouquet and the way they were presented. A superb service in every way.......I wouldn't go anywhere else. Thank you, Arena Flowers.”

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Posted 9 years ago

“A very good web site with plenty of information on the items which is most helpful. The check-out is great and very easy to follow and you immediately get the confirmation that your order has gone through the system. I am sure my friend will be delighted with her gift - no worries on that score.”

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Posted 9 years ago

“Living in Spain, I find it difficult to make sure that birthday wishes for family and friends in the UK arrive on the correct day. I have used this website many times for sending flowers to Scotland and have never been disappointed. It is extremely easy to place an order and pay by credit/debit card. I have tried other sites but keep coming back to this one as it is by far the best.”

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Posted 9 years ago

Arena Flowers is rated 4.3 based on 1,479 reviews