Arena Flowers Reviews

Name: Arena Flowers
Rating: 4.26

4.3 Rating 1,479 Reviews

86 %

of reviewers recommend Arena Flowers

Company Reviews

Metrics

Info

4.3

Based on 1,479 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 0350 581

Email:

customer@arenaflowers.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you for your prompt delivery and wonderful fresh flowers delivered as a gift along with the balloons you did not disappoint”

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Posted 7 years ago

“Have been a customer for quiet some time and would not dream of changing, I send flowers regularly to France and Arena flowers always deliver, beautiful flowers every time would highly recommend”

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Posted 7 years ago

“Excellent service with beautiful flowers and efficient delivery service.”

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Posted 7 years ago

“Didn't write my message out correctly and didn't inform me that my flowers had been delivered.”

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Posted 7 years ago

Good afternoon, Thank you for your review and we are truly sorry for the disappointment caused. We can see that your message was copied in and it was unfortunately too long. Regrettably we did not realise it and it was sent out without the last few words. Also we have checked the system and it seems that a completion email has also been sent but maybe it got received in your spam inbox? We also have sent you an email now to offer you an appropriate solution as we would like to try to rectify the situation. Please reply to it at your earliest convenience and we sincerely apologise for the inconvenience caused. Kind regards, Arena Flowers

Posted 7 years ago

“Totally failed to achieve contracted delivery date because they use the worst courier in the UK. Flowers in transit for 48 hours before they were eventually received.”

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Posted 7 years ago

Dear Paul, Thank you for your comments. We are truly sorry to hear about your poor experience on this occasion. We can see from our system that you have been already in contact with my colleague and she has offered you the most appropriate solution which you have accepted. Our external courier service is usually really good when it comes to delivering our flowers regrettably in rare instances like yours, it happens that the delivery is late but we always try to have the issue resolved in a positive and efficient manner. We have escalated this now to our Accounts Manager at our delivery company as this is definitely not the service we try to provide here at Arena Flowers and to prevent this from happening again. We sincerely apologise for all the inconvenience and disappointment caused this time and we hope that you would still consider ordering with us again. Also please feel free to contact us on customer@arenaflowers.com if you require any further assistance. Kind regards, Arena Flowers

Posted 7 years ago

“For years we dealt with Marks & Spencer for our Christmas and Birthday orders. Relatives didn't tell us how disappointed these orders were. Last Christmas due to 'Women Alive' we ordered from you. We've had nothing but delightful responses. Yesterday we ordered for my Sister for her 91st Birthday and have every confidence that her flowers will be received with joy. Thank you, you are very appreciated. Jean Alderton - Houston Tx.”

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Posted 7 years ago

“Fantastic in every way. I rang at 11.55 - 5 minutes before the cut off time for same day delivery and Emily could not have been kinder or more patient. She said the delivery would be before 6pm and it arrived at 3pm, all instructions followed to the letter. We chose the 'Simply Fabulous' bouquet and it looks exactly like the image in both size and flower composition. We use London florists on a fairly regular basis, and Arena Flowers can take a lot of credit and are highly recommendable. Many thanks for such superb service.”

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Posted 7 years ago

“Just a ncase I didn't send first time.... Your website was so easy & uncomplicated ???????? I was almost giving up until I saw your website & right on the doorstep ! Will keep it for future reference . Thanks again Georgina Wand”

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Posted 7 years ago

“Your Flowers are awesome, my Mother is 95 years old and always tells us, what beautiful Flowers we sending to her. We in the United States and she is in Germany!”

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Posted 7 years ago

“I need to order flowers from australia to london, and Arena Flowers has always been an easy internet site to do. There are step by step instructions and immediate confirmation on payment. Tje flowers are fresh and delightfully presented. I am most thankful for them.”

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Posted 7 years ago

“I arranged for flowers to be delivered on a Saturday and received a text message confirming delivery had been made. However, delivery WAS NOT made and when I contacted Arena on Monday I was told the address was not located and that the flowers 'are on the van and will be delivered today. I will refund the delivery charge'. I don't think so!!! Who wants two day old flowers? I cancelled the order, requested a FULL refund and will never use this company again.”

Helpful Report

Posted 7 years ago

Dear Jan, Thank you for your comments and we are truly sorry that you have been left disappointed with our service. Unfortunately our external courier has let us down on this occasion which we have escalated now further as this is definitely not the service we try to provided here at Arena Flowers. We can see from your records that you have been fully refunded for the inconvenience and disappointment this has caused and we sincerely apologise once again. Kind regards, Arena Flowers

Posted 7 years ago

“Delivered dead flowers three dates late. complained, only to be told that it was my fault for not providing correct address details, which I did. Don't waste your money.”

Helpful Report

Posted 7 years ago

Hello there, Thank you for your feedback. We have looked into our system and it seems that we did not have the complete French address and therefore the delivery was delayed. After checking with your recipient we got the correct details and were still able to have the flowers delivered. In those circumstances when the incorrect details were provided by our customers we are regrettably unable to offer a free redelivery or a full refund as stated in our Terms and Conditions. One of our team members has offered you the most appropriate solution in that case scenario already and we sincerely apologise that this was not fully satisfying for you. Once again we are very sorry for the inconvenience this has caused. Kind regards, Arena Flowers

Posted 7 years ago

“I ordered some flowers for a funeral for France. The recipient said the flowers were delivered in a box, in perfect condition and they were very fresh and beautiful. I am very grateful for the service. Thank you Arena Flowers. This is my second order and will not be my last.”

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Posted 7 years ago

“Flowers were not as advertised and came almost dead. I ordered the bunch specifically becaue it had lillys in it but it came with no lillies. Rose was dead almist and most of thw foliage was broken or damaged.”

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Posted 7 years ago

Hello there, Thank you for your review. We are very sorry that you have been left disappointed with the flowers which were received for Mother's Day. This is not the service we try to provide here at Arena Flowers and we sincerely apologise for the inconvenience and disappointment caused. I can see from your records that you have been already refunded for the bouquet. And we have emailed you a promo code for the future if you decide on trusting us again in the future. Kind regards, Arena Flowers

Posted 7 years ago

“Ordered two large bunches to be delivered as one, (bespoke) for a special birthday.The bunch was underwhelming. Agapanthus were scattered in the bottom of the box the roses died unopened,it was basically a bunch of foliage with some flowers. The lilies were great when they opened eight days later but by then everything else was dead. Disappointed to say the least.”

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Posted 7 years ago

Hello there, We are very sorry to hear that you have been left disappointed with the flowers you have received back in February. Unfortunately we have no records that we have been contacted directly, otherwise we would have been more than happy to resolve the issue. Are there maybe pictures still available from the bouquet when it arrived, which could be forwarded to us by any chance? We would like to have a look into this for you with our Quality Control Team and the florists but as you may understand it is essential for our company, dealing with perishable goods, that complaints about size/quality need to be address as soon as possible for us, to be able to offer an appropriate solution. Please contact us directly via email: customer@arenaflowers.com that would be great. Thank you and once again our sincerest apologies for the inconvenience caused. Kind regards, Arena Flowers

Posted 7 years ago

“I have ordered flowers with you before and been very satisfied, I hope to have the same service and satisfaction with this order. It is very hard when you don't actually see the flowers so I will depend on the people at the Funeral to let me know. Thank you F. Eileen Marchese”

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Posted 7 years ago

“Dead flowers delivered and not like pictures advertised”

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Posted 7 years ago

Dear Amanda, Thank you for your review. We are truly sorry you have been left disappointed with the bouquet you have received. We agreed that this is not the service we try to achieve here at Arenaflowers and we have sent you an email already in regards to this issue so if you could get back to us that would be lovely. Sorry again for the inconvenience caused. Kind regards, Arena Flowers

Posted 7 years ago

“First time user! Ordering process very easy and efficient. Flowers were delivered on the day in question in pristine condition. Thank you so much. The recipient was delighted...!”

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Posted 7 years ago

“Delivery date was incorrect, delivered a day early, and flowers are no where to be seen at delivered address a day later. Won't be ordering from this company again.”

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Posted 8 years ago

Dear Robert, Thank you for your comments. We are very sorry to hear that the flowers were delivered a day early and then not found, however we can see that they finally have been found on that day. We hope your recipient could enjoy the flowers if not, please let us know with a picture of the arrangement so we can look further into this. Once again we sincerely apologise for the inconvenience caused. Kind regards, Arena Flowers

Posted 7 years ago

“Good service when placing order & prompt delivery as required . Flowers were lovely & just what the Lady wanted. Many thanks.”

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Posted 8 years ago

Arena Flowers is rated 4.3 based on 1,479 reviews