Arccos Golf Reviews

Name: Arccos Golf
Address: 700 Canal Street, Stamford
Rating: 3.65

3.7 Rating 941 Reviews

63 %

of reviewers recommend Arccos Golf

3.7

Based on 941 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	3.6 out of 5

About Arccos Golf:

Arccos Golf develops game-changing connected golf products. The company is revolutionizing the golfing experience by integrating automatic shot tracking with Artificial Intelligence to deliver unparalleled insights that help players maximize their potential.

Listed among the “World’s Most Innovative Companies” by Fast Company, ranking #3 in the Sports category globally, Arccos boasts the golf industry’s richest data set. This includes more than 200 million shots taken during 3.8 million rounds and over 8 billion geo-tagged golf course data points.

Arccos’ official partners include Microsoft (A.I. & cloud computing), PING (smart clubs), Cobra Puma Golf (smart clubs), Club Champion (smart fitting) and TXG (smart fitting).

Named after the inverse cosine function - an element of advanced mathematics that is featured in the Arccos algorithm, Arccos has received awards from numerous media and business organizations, such as Fast Company, Forbes, Entrepreneur Magazine, Golf Digest, GOLF Magazine, Golf Channel, MyGolfSpy, National Golf Foundation, Golf Monthly, Golf Today, SCOREGolf, American Golf, Connecticut Technology Council, ING, Gear Patrol and the PGA of America, among others.

Visit Website

Phone:

+1 844-692-7226

Email:

Starter@arccosgolf.com

Location:

700 Canal Street
Stamford
06902

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Arccos Golf 5 star review on 19th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worked great for about 18 months then sensors starting missing every other shot. Arccos customer service said if the diagnosis showed they were okay it must be me, but my cobra driver with it built-in works every time. So obviously the sensors must have a fault. Shocking service given the annual subscription”

Helpful Report

Posted 3 years ago

“DO NOT USE THIS COMPANY. The customer service is terrible. I asked a couple of questions and got zero response. Then to cap it all after my free 3 month trial ended they simply assumed i would want a full year members1hip and took circa £86 from my credit card without my authorisation! I am currently in dispute awating a response”

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Posted 3 years ago

“The product and customer service are not what it should be. The product (buttons and caddy link) DOES NOT work well at all with the Pixel. Their tech service admitted the mics in the Pixel are the issue, yet the still sell it without warning. I purchased directly (mistake) and it is taking more than 30 days to get a credit. Customer service just doesn't care. Finally called VISA to dispute. Buyer beware, this is a company that is full of promotion and lacks performance!”

Helpful Report

Posted 3 years ago

Hi Paul. Thank you for leaving a review. We are sorry that you had issues with the product and we were unable to help troubleshoot. We are more than happy to provide a refund under our 30-day money back guarantee once we receive the product back. Hopefully you’ll give Arccos another try in the future. All the best, -Team Arccos

Posted 3 years ago

“I have been using the arccos sensors for a couple of years now and really enjoyed them. I decided to get new clubs and noticed the ones I wanted came with the sensors in the grips. I thought it would be a seamless transition because of it. After spending 2000 on new cobra clubs I now need a subscription even though I own the set that does not require a subscription. This is ridiculous that I cant use my new clubs with the app because they came with different sensors... I cant even open the app to unpair them it goes directly to the subscription page.”

Helpful Report

Posted 3 years ago

Hi Chris, Thank you for taking the time to leave us a review. We are sorry that you are having issues transitioning to embedded sensors in your grips. As the sensors are 'free' with your clubs, they require a subscription. If you would like to go back to using your screw-in sensors, or need any further support, please contact our customer experience team who can assist you with this. You can contact them via email at starter@arccosgolf.com, or arrange an appointment at support.arccosgolf.com. Thanks again for your review. -Team Arccos

Posted 3 years ago

“Have used Arccos since the beginning of the season. On my second Link. Picks up only about 70-80% of my shots, and rarely a putt. Spend so much time at the end of the round editing shots that it missed, which ultimately means my data is not accurate. In my opinion, its been a waste of money. Hasn't helped my game.”

Helpful Report

Posted 3 years ago

Hi Darren, thanks for the review. Sorry that you are experiencing issues with shot detection and your Arccos Caddie Link, there are troubleshooting tips on support.arccosgolf.com which will hopefully improve your experience. Alternatively, you can check to see if you have any faulty sensors by using the diagnostic tool within the Arccos Caddie app which can be replaced under their 2-year warranty if you contact our customer experience team at starter@arccosgolf.com who can also help solve any other issues you are experiencing. Thanks, Team Arccos

Posted 3 years ago

“I bought the Arccos Caddie, as I was returning to Golf after 15 years and wanted to do it better than before. As an engineer, I really wanted to go into the details of what part of the game needs improving most, and after using it for 6 months, I got down from a beginners handicap of 54 to 29, and played yesterday my best round of 88 on a par 70 course! I really like it that i can focus on the weak areas, as the impression you have is not always what the numbers show . Thank you for this great product, Franz from Austria”

Helpful Report

Posted 3 years ago

“So far, so good. Received as a 60th bday gift (thanks to my playing partner recommending to my wife) and have used for 2 rounds and I’m hooked! My playing partner has the caddie mounted to the cart as well so we both can use it for shot distance. I love reviewing my round to see where I need to improve. So much data!!! I did have to buy the optional putter sensor for the Super Stroke grip ($20) Else it’d be 5 stars all the way.”

Helpful Report

Posted 3 years ago

“To many Miss shots freezing up can't download course”

Helpful Report

Posted 3 years ago

Hi Thomas, thanks for your review. You can use the diagnostic tool within the Arccos Caddie app to identify if you have any faulty sensors. If so you can contact our customer support team at starter@arccosgolf.com who will arrange replacements for you under their 2-year warranty. They can also resolve any other problems you are experiencing. We hope that this will help improve your experience using our products. Thanks, Team Arccos

Posted 3 years ago

“I never got my additional sensors so I can’t use it at all.”

Helpful Report

Posted 3 years ago

Hi, Thank you for your review, we're sorry to hear that you haven't received your free sensors following your Ping club purchase. If you contact our customer support team at starter@arccosgolf.com they will be able to arrange for a replacement set of additional sensors to be shipped out to you ASAP and extend your free trial to account for the delays you have experienced in receiving your free sensors. Thanks, Team Arccos

Posted 3 years ago

“I have been using Arccos for about 2 1/2 years now. I got back into golf after my kids left the nest. I started to focus on my iron play, distance and accuracy. It amazing how the testosterone level factors into golf shots for males lol. It’s the best purchase I have ever made in regards to golf equipment. I’m much more confident in exactly what club I need not to over swing and lose control, I consistently hit in the mid to high 70’s on a course where traps are always in the front of the greens! I’m working on the under par round. I have already had 3 people get them, everyone is always asking me about them, how most of my shots are mostly pin high. Trust me I have been playing since high school, 45 years of on and off golf. This product is amazing. I use my phone in my pocket I was concerned with that at first, doesn’t bother me it’s convenient to check distances. I tried the clip on, the clip broke the first day. That sucked. But I found I like the phone better. Highly highly recommended for all golfers to get these sensors. Thank you Arccos. Mike Howe. Included a picture of my hole in one to! Second one”

Arccos Golf 5 star review on 27th June 2021

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Posted 3 years ago

“Pretty decent overall. I have had this about 6 months. Frankly for the money it simply drops too many shots and sensors already not getting picked up after just 6 months. And, it is aggravating to adjust and add a shot while playing a hole. Great concept, good company and product needs some work.”

Helpful Report

Posted 3 years ago

“Customer service is good to deal with as they have sent replacement arccos caddie smart sensors. The problem is every time I use them only some of the sensors work. I was excited to try these but have been disappointed every time I play golf. I gave them 2 stars as customer service has been good and the gps telling distance to the hole is accurate. It’s the sensors not communicating with the app that is the issue and unfortunately that was the reason for the purchase. I would not recommend them to anyone and wish I had saved my money.”

Helpful Report

Posted 3 years ago

Hi Mike, sorry for the issues you have experienced. You can use the diagnostic tool within the app to identify any faulty sensors which can be replaced under their 2 year warranty if you contact starter@arccosgolf.com. We hope that you will give Arccos another go and we can improve your experience. Thanks, Team Arccos

Posted 3 years ago

“Initially I was very happy with the system. However after a few months too many shots were missed by the GPS and eventually two sensors stopped working after 10-11 months. (One being the putter) I was therefore reluctant to pay for another years subscription (at an ever increasing cost) and as such Arccos did not stand by their 2 year sensor guarantee and would not replace the sensors. A very good system but too much seems to be spent on ever increasing stats that go beyond what the club golfer requires and as such becomes very expensive to maintain. Pity.”

Helpful Report

Posted 3 years ago

“I'm just getting back into golf after a few years off. I like the idea of the system telling me which clubs to use - but it doesn't seem to be accurate after 7 rounds. Sometimes I duff a ball and it doesn't register as a shot on one of them, even though the ball was about 20 yards from where I last struck it. So far it's more ME than Arccos. I'm hoping as I play more it will become more accurate and there will be fewer duffs!”

Helpful Report

Posted 3 years ago

“Worked great easy to setup. Wished it did not take 5 rounds to get your average distance. Unhappy that you have to pay $19.99 for adapter for sensor for Super Stroke putters. Probably a $.99 cent part to make. Overall happy using it for first time.”

Helpful Report

Posted 3 years ago

“Missed too many shots, even with belt clip. Still a generation or two away from being useful and consistent enough.”

Helpful Report

Posted 3 years ago

“This product simply does not work. I have an Apple watch and despite fully charging it I have never yet completed a full round. Watch runs out of power after approx 2hours 30 minutes. I am currently in a trial period but will not be renewing membership”

Helpful Report

Posted 3 years ago

Hello, sorry for the issues you have experienced. The Apple Watch app is currently in 'public beta' so there may still be a couple of bugs that we are working hard to fix to improve performance and reduce battery usage. We hope we can improve your experience in the near future. Thanks, Team Arccos

Posted 3 years ago

“Hello, I am very satisfied with the whole Arccos system. Now that I have played over 90 holes, the Caddie Advice is also unlocked. Unfortunately this does not work I always get the message "Caddie Error" (see Picture) . Also, at this point, I can no longer recommend customer service as I have been waiting for a response for over a week regarding the previously mentioned problem. Please help me with the problem solving. (Request received 119049) Thank you Alex”

Helpful Report

Posted 3 years ago

“At this time I am at 4 stars which in my world it is really good. If I had this for a year perhaps it would go up or down? So far I have already shaved 5 off my large 70 year-old's handicap from 27 to 22 because of the stats being generated. Why do I pull my 8i to the left but my longer stuff pushed to the right - accumulating the data helps - I just thought I was inconsistent actually I am consistently inconsistent and can now work on that.. Distances my clubs go.. interesting! wow an 8i goes that far!! but the smart distance gets you grounded. I do find difficulty with whether the putts are accurate and our game of gimmies means you have to go back in and adjust honestly but is easy on the iPhone. I expect my 2x per week game to get better now I understand a little more about how to use this - the corrections for wind and slope are invaluable and can make 2 clubs up difference. I just wish our club was consistent in where they place the flags when stating they are in #1, #2 or #3 location.”

Helpful Report

Posted 3 years ago

“On my 5th round with my phone on the cart and the Link on my belt. FLAWLESS operation. Caught every shot and all my putts. Even a tap in. I have had a problem with my iPhone 8 and battery draining before the end of a round but I solved that by shutting down the screen between shots. Yesterday's round only took phone down to 62% remaining power. A very satisfied customer.”

Helpful Report

Posted 3 years ago

Arccos Golf is rated 3.7 based on 941 reviews