Arccos Golf Reviews

Name: Arccos Golf
Address: 700 Canal Street, Stamford
Rating: 3.65

3.7 Rating 940 Reviews

63 %

of reviewers recommend Arccos Golf

3.7

Based on 940 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	3.6 out of 5

About Arccos Golf:

Arccos Golf develops game-changing connected golf products. The company is revolutionizing the golfing experience by integrating automatic shot tracking with Artificial Intelligence to deliver unparalleled insights that help players maximize their potential.

Listed among the “World’s Most Innovative Companies” by Fast Company, ranking #3 in the Sports category globally, Arccos boasts the golf industry’s richest data set. This includes more than 200 million shots taken during 3.8 million rounds and over 8 billion geo-tagged golf course data points.

Arccos’ official partners include Microsoft (A.I. & cloud computing), PING (smart clubs), Cobra Puma Golf (smart clubs), Club Champion (smart fitting) and TXG (smart fitting).

Named after the inverse cosine function - an element of advanced mathematics that is featured in the Arccos algorithm, Arccos has received awards from numerous media and business organizations, such as Fast Company, Forbes, Entrepreneur Magazine, Golf Digest, GOLF Magazine, Golf Channel, MyGolfSpy, National Golf Foundation, Golf Monthly, Golf Today, SCOREGolf, American Golf, Connecticut Technology Council, ING, Gear Patrol and the PGA of America, among others.

Visit Website

Phone:

+1 844-692-7226

Email:

Starter@arccosgolf.com

Location:

700 Canal Street
Stamford
06902

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Arccos Golf 5 star review on 19th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointed: I got two sets of Arccos Caddie Smart Sensors - one for my son and one for self. We got it from a Courosell Dealer in Singapore as buying from principals (Arccos) and then shipping to Singapore was proving more expensive. We installed and have been using the product for 4 months now. My feedback - its misses strokes off and on, in spite of all parameters good - course data, Bluetooth, etc. In the past 1 -1/2 months (within 2 months of use), one of the sensors has just stopped working without any reason. Tried to re-assign and re-calibrate but just does not work. Both my son and I am actually disappointed with the product and more importantly the response I got from the agent a few weeks back when I shared the issue, they just said we cannot do anything you need to go to the person who sold. Obviously, the agent who sells the product can't help as Arccos does not have a service outlet. Overall I feel with the past experience this product needs more serviceability and free replacement for customers and not run pillar to post and have non-working sensors in the gold bag. Hope the service team understand s and gives a free replacement and also explain how are they going to service customer who has bought this product, in our case two sets. Please check your response back to me - the request would have come from either of these 2 emails: singhrvinay@gmail.com or vinay.r.singh@xxxx.com Vinay Singh”

Helpful Report

Posted 4 years ago

Hi Vinay, Thanks for leaving a review. We are sorry you are having issues with some of your sensors. In the app, under the clubs page, you can run sensor diagnostics to see whether the sensors are working or not. If not, we guarantee our sensors for 2 years so if they have become faulty within this time frame we will replace them free of charge. We can see you have already reached out to our support team but we have not heard back from you. As you requested a refund, you will need to request the refund from the retailer who you purchased your sensors from. Please reach out to starter@arccosgolf.com for further support. Thanks, -Team Arccos

Posted 4 years ago

“Unreal..it's now almost November. Been waiting since first announced in early summer. How do I cancel subscription and order. Sorry but it's been 4 months??! Not a email? nothing!? Could you give us a update??? And you are still taking orders? Get a grip.”

Helpful Report

Posted 4 years ago

Hi Dan, Thanks for leaving us a review about your Arccos Caddie Link order. We are sorry you have not received your device yet. On the website prior to ordering, we outlined the expected ship date. Then as communicated via email, we experienced a couple manufacturing issues that have delayed deliveries by a few weeks. Our team are all working as hard as they can to manufacture the devices and get the orders out to our customers. For an update on your order, please reach out to link@arccosgolf.com. Thanks. -Team Arccos

Posted 4 years ago

“Happy with the system. Yardages with elevation, temperature, etc. taken into account have been a huge help. I'm more confident hitting each shot that I have the right club in my hands. Easy to edit the round afterwards. A missed shot here and there, but very acceptable. Getting the Caddie Link soon.”

Helpful Report

Posted 4 years ago

Hi Rob, Thanks for leaving us a review. It is great to hear that you are enjoying the A.I. powered GPS rangefinder, our software team will be happy to hear this after the hard work they have put in to producing this. If you ever need any support, please reach out to our customer experience team at starter@arccosgolf.com. Thanks again. -Team Arccos

Posted 4 years ago

“Its a great concept but, don't have time to spend 5 minutes per each hole putting in missed shots (including the driver in a clear sky, with the phone in my front pants (phone) pocket). Too many errors, too much time, wrong distances.”

Helpful Report

Posted 4 years ago

Hi Rob, Thanks for leaving a review. Sorry you have not had the best experience so far, we hope you can give us an opportunity to put this right. Please reach out to our customer experience team (starter@arccosgolf.com) who will be able to help troubleshoot your issues. Thanks. -Team Arccos

Posted 4 years ago

“Very happy so far. a couple of initial thoughts: 1. The quality of the 18Birdies mapping is much better than the Arccoss maps. You can clearly see the hazards, green shape etc. I understand that different mapping providers will be more accurate in different areas, will be nice if mapping provider can be switched in the app. 2. How do I manually remove shots that will be used for averages? For instance when I play a shot only at 60% power, a punch below trees or a chip with a long iron around the green or even hit my driver into a tree. I know AI will remove these shots in the long run but will be handy if the user can remove this as well. 3. My app is set to measure in meters but when I go to Player, Driving game, distance off the tee is given in Yds (even though it is actually the m reading, the description say yds and not meters). 4. What I like about other apps (Hole19) is that you can stand on the tee with say a driver and move a curser on the app to choose a landing area to see more or less where you will land your driver based on how far you think you will hit driver, this way you can see ok there is a hazard at 260m, I should rather hit a 3 wood. Is there a way to do something similar with this up to know how far hazards is away from my location?”

Helpful Report

Posted 4 years ago

Hello, Thank you for leaving us a review. We are glad you are happy with Arccos Caddie so far, and hopefully we can continue to improve your experience. 1. Thanks for the feedback, we will pass this over to our mapping team to review. 2. The Smart Distance feature will automatically remove the outliers over time. The data is almost too 'new' for it to be powerful when you first start using the Arccos Caddie app and you should start seeing all the outliers removed after 5 rounds or so. 3. We are aware that the stats are not showing in meters yet, this is something the team are working hard to fix for the next update. Thanks for your patience. 4. Have you tried touching the screen to see the rangefinder? Additionally, after you have played 5 rounds you will have access to the preview caddie feature which will provide you with your optimal strategy. Be sure to check out support.arccosgolf.com for further support material or reach out to us at starter@arccosgolf.com with any questions. Thanks again for leaving a review. -Team Arccos

Posted 4 years ago

“Suddenly four sensors no longer work. I could change the battery on the putter. I have to buy the others again. The set wasn't cheap either. Buying new ones is not an option, although they still have a discount, but the postage also costs.”

Helpful Report

Posted 4 years ago

Hi Thomas, Thanks for leaving a review. We are sorry you are having issues with some of your sensors. In the app, under the clubs page, you can run sensor diagnostics to see whether the sensors are working or not. If not, we guarantee our sensors for 2 years so if they have become faulty within this time frame we will replace them free of charge. Please reach out to starter@arccosgolf.com for support. Thanks, -Team Arccos

Posted 4 years ago

“The sensors have really helped me understand my club yardages. Also tracking my bad habits has centered my practice on areas of concern. Arccos has really told the truth about my game. I went from a 18 handicap to a 13.4 in 3 months. Lastly the the apps GPS system is second to none. Giving yardages that take wind, elevation, precipitation, just about anything to get a yardage you can trust. I get the number trust it and hit a club.”

Helpful Report

Posted 4 years ago

Hello Kevin, Thanks for taking the time to leave us a review, We are thrilled to hear that you are really enjoying the system and that it has helped you to improve your game - hopefully we can knock some more strokes off together! All the best, -Team Arccos

Posted 4 years ago

“I have tried to use the Arccos system for this whole season. Played about 45 rounds. I have had a total of 2 successful rounds where the GPS and shot recording both worked. I’ve done everything Customer Services recommended and nothing worked. Using with the Apple Watch for shot tracking is nearly impossible. Takes 15 minutes to sync, by then I’m on the 3rd hole. Usually I have to Finish the round and start over 3-4 times each round because it won’t give me distances on the right hole. Finished today’s round 3 hours ago and the app on my watch is still telling me to end the round to sync the data. This system is a great idea, but get the bugs out!! It seems like they are not trying to fix the Apple Watch problems. Their solution is to send another $99 and buy their link. My free GPS app is more reliable.”

Helpful Report

Posted 4 years ago

Hi Stan, Thank you for leaving us a review. We apologise that you have been unsuccessful with the shot tracking via the Apple Watch. Please remember this is a Public Beta so it may not be perfect and our team are working on improving this experience. If your problems persist, we would recommend shot tracking from your phone or link and using the Apple Watch for distances via the rangefinder only mode. We hope you will give us a chance to improve your experience. Thanks again, -Team Arccos.

Posted 4 years ago

“I have been using smart sensors for a couple of years and love the way they work. I have been able to track bad habits and correct some of them so I was really looking forward to adding a Link to my game. I didnt realize when I ordered it that it wasnt comparible with my sensors. I have been looking online to update them but I cant find anywhere in the literature a statement telling me which are compatible and which aren't. Is there an easy way to tell?”

Helpful Report

Posted 4 years ago

Hi Jim, Thank you for leaving us a review and we are happy that you are having a good experience so far. As mentioned on our product page, Arccos Caddie Link is not compatible with 1st generation products, including Arccos Driver and Bluetooth putter sensors. You will require all your sensors to be 2nd generation and these are the ones that are paired via scanning, rather than via a button on the top. For further assistance on this, please reach out to our customer experience team who will be happy to help - starter@arccosgolf.com. All the best, -Team Arccos

Posted 4 years ago

“Arccos experience started out really promising, but I am now starting to get frustrated with Customer Service. I bought the sensors and was impressed with performance. Excited to get to five rounds so I could start playing with the Arccos Caddie. When I downloaded a new course, I realized the Arccos map was out of date - not their fault, the course went through a major renovation and apparently no one else that plays there was using Arccos. But now I’m trying to learn whether they will be able to update their map, and ...... radio silence. Can’t get through by phone, not getting email response. It’s a bummer because I’m excited about the product, but if I can only use it on some of my rounds and don’t know whether to expect any help, it’s a lot less useful.”

Helpful Report

Posted 4 years ago

Hello, Thanks for leaving us a review and for contacting our customer experience team regarding your course. We map our courses through satellite images so require the images to be up to date in order to push course updates to the app - unfortunately the satellite images are out of our hands. Our customer experience team will do everything they can to get a course mapped for you as quickly as possible, thanks for your patience. -Team Arccos.

Posted 4 years ago

“Please stay clear I purposely bought a more expensive set of irons (G710) due to the offer which included the sensors. Since owning them I have had nothing but trouble with them. They are so hit and miss with recording shots. Spoke to Arcoss support and went through their trouble shooting. After trying everything they are still hit and miss and guess what? Customer support are no longer answering my emails. Feel totally let down by it all. I have tried everything, different phones, apple watch etc but still It is only picking up approx 40% of my shots! AVOID”

Helpful Report

Posted 4 years ago

Hi Ben, We are sorry you are having issues with the Arccos Caddie app after you purposely purchased the PING irons for the Arccos sensors. Thank you for reaching out to our Customer Experience team who will do everything they can to try get everything working correctly for you. They are extremely busy at the moment but will get back to you as soon as they can - thank you for your patience. Hopefully we can get you up and running so you can use the Arccos Caddie app to its full capabilities, and be on your way to shooting lower scores. Thanks for leaving the review. -Team Arccos

Posted 4 years ago

“Bought arccos golf senior grips for my clubs was impressed with product. I changed clubs and seniors fell out of three of them. Was in contact with a member of arccos golf, who said he would replace grips. I have not heard from them in over two weeks very disappointed as arccos support received great feedback which was part of the reason I bought them in the first place.”

Helpful Report

Posted 4 years ago

Hi John, Thank you for leaving a review. It is a shame to hear that you have had issues with your smart grips after what was a positive start. We would love to be able to rectify this for you so you could update your review. Please reach out to our customer experience team again in case your last email slipped through the cracks - if so, we apologise. Thanks, -Team Arccos.

Posted 4 years ago

“Haven’t needed customer service. Everything works as it should.”

Helpful Report

Posted 4 years ago

“Placed an order for the Caddie Link on August 4th and received an email stating that my order was being prepared to ship. No communication whatsoever from Arccos. I have emailed and called and cannot get anyone to get back to me. Now there's something on their site that says they're shipping in November. What a dishonest company.”

Helpful Report

Posted 4 years ago

Hi Chris, Thank you for leaving a review. We are sorry to hear that you have been unsuccessful in contacting our customer services team so far. As a reminder, our phone lines are open Monday-Friday 11:00 am to 5:00 pm EST. Also, thank you for ordering Arccos Caddie Link and we appreciate your patience whilst we process our pre-orders. As outlined on our website and in our confirmation email, new Arccos Caddie Link orders (placed after 14th July, 2020) are being accepted on backorder and will be fulfilled when we have stock available. As you ordered at the start of August, your order should ship within the next few weeks. You should receive a shipping notification once it has been dispatched. Thanks for your patience but if you have any further questions please reach out to us at starter@arccosgolf.com. Team Arccos.

Posted 4 years ago

“An update to my last review. My husband and I are delighted and very happy to the response we have received from Cooper tonight. He's been a great help to my husband's queries and also very patience to answer all of our questions and helped us step by step. Cooper, Thank you very much for everything my husband can now play golf using his Arcoss Caddie Smart Sensor. And also he can't wait to get the new sensor for his pitching wedge that you are sending for him. A very Responsive and great customer service. Review from golfer's wife, Noime Powell”

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Posted 4 years ago

Helpful Report

Posted 4 years ago

“I would love to be able to write a review about the Arccos system and how it works. However, the 2nd attempt at shipping the system to me arrived yesterday (first shipment was somehow lost by UPS so I can't blame Arccos ) and one of the sensors is faulty and a replacement needs to be sent to me. I ordered and paid for this system 3 weeks ago and have not been to use through no fault of my own. 6 rounds and no Arccos. My golf season is rapidly coming to a close and this entire process is only adding to my sadness. Finally, the customer service has been good but only if you call. The reply to emails takes several days. I hope that at some point in time that I will actually be able to use the system and provide a review.”

Helpful Report

Posted 4 years ago

Hi David. We are sorry to hear that you have had troubles receiving your sensors and that you have a faulty sensor too. We guarantee our sensors for 2 years so will happily replace this sensor free of charge. Please email our customer experience team at starter@arccosgolf.com so they can get that sorted for you. Hopefully you are able to get setup easily and your experience gets better once you start using Arccos Caddie. Be sure to reach out to us if you need any help along the way. All the best, Team Arccos.

Posted 4 years ago

“Worst app ever. Quirky xx hard to use, and never let me pair all my clubs Company wants $20 to give me more sensors. Let me try what I have out first before I give you my money. Sucks.”

Helpful Report

Posted 4 years ago

Hello. Thanks for leaving us a review. We are sorry you have had issues with your Arccos app. It sounds like you have downloaded the Arccos Driver app, which is out entry level app. Please download our Arccos Caddie app where you need sensors in all of your clubs in order for the system to work correctly. Once you have this app, you'll get access automatic shot tracking, A.I. powered GPS Rangefinder, Caddie Advice, Strokes Gained Analytics and much more! If you need any help with getting started, please reach out to our customer experience team who will be happy to help - starter@arccosgolf.com. All the best, Team Arccos!

Posted 4 years ago

“1. The product is great if it works its almost a year and I give up-some shots are not recorded 2. keeping a phone in your pocket is inconvenient and not viable. you constantly have to check your phone to see if its working 3.It is expensive and inconvenient- smartgrips have to be changed everytime you switch out your clubs. Avid golfers need to change grips every 6 months at $21 dollar +tax / grip less $7 for member still an enormous cost. 4.The website is hard to navigate - log ins are hard to find 5.The caddielink has been in the works for so long and I finally gave up and cancelled my order after waiting for over a year. It was to have shipped in September but now pushed to October. 6. I cant imagine paying $99 a year for a subscription on great idea where the technology has not been perfected, with inadequate support staff 7. You have to have separate accounts for your dashboard and shopping (not sure what they are thinking) 8. Not even the customer rep could find out how to access the login for my order. 9. The customer service is wanting - very small window in which you can reach them. They don't seem as motivated either. Not sure if this is a management issue. 10.Sadly I cancelled the order for caddie link and replacement smart grips-Just done with the lack of responsiveness”

Helpful Report

Posted 4 years ago

Hello. Thank you for leaving us a detailed review. We are sorry to hear that you are not having a good experience with Arccos Caddie and we hope you will allow us to try to fix some of these issues for you. Please reach out to our customer experience team who will be happy to assist you - starter@arccosgolf.com. Team Arccos.

Posted 4 years ago

“As a very enthusiastic golfer, I seek companies that have the same passion as I do; Arccos is such a company. Moreover, their products across the board are tailored so that each player is able to capitalize on the information provided by the product itself. For those of us that seek to improve our game, this company and its equipment should be at the top of your list.”

Helpful Report

Posted 4 years ago

Arccos Golf is rated 3.7 based on 940 reviews