Aqua Warehouse Reviews

Name: Aqua Warehouse
Address: Unit 1-9, Rignals Lane, Chelmsford, Essex
Rating: 4.97

5.0 Rating 231 Reviews

100 %

of reviewers recommend Aqua Warehouse

Company Reviews

Metrics

Info

5.0

Based on 231 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Aqua Warehouse:

Hot Tub Distribution across the UK

Visit Website

Phone:

01245477400

Email:

richard@aquawarehouse.co.uk

Location:

Unit 1-9,
Rignals Lane,
Chelmsford
Essex
CM2 8RF

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Aqua Warehouse 5 star review on 22nd December 2024

Karen Staines

Aqua Warehouse 5 star review on 17th December 2023

Pauline Brace

Anonymous

Anonymous // 01/01/2019

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“Fantastic service as always”

Helpful Report

Thank you very much for your review Andy.

“They were very efficient, knowledgeable and trustworthy. This is the third jacuzzi we have had from them. Would not go anywhere else.”

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Thanks for the review Gary

“Absolutely first class service from start to finish , delighted with my spa end2end cover brilliant product and service , I would highly recommend this company and products to all potential customers ,don’t be afraid you will not be disappointed, thanks to you all once again Norman”

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Thanks for your wonderful review Norman. Glad you are happy with your End2End Cover.

“Excellent service and great communications. Excellent products and very knowledgeable and helpful team.”

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“What a lovely company to work with. Richard and his team go above and beyond with all of their customers (new and old) and no matter how busy they are - they will always find time out of their schedule to make sure everybody else is happy. Richard always puts his customers first and AquaWarehouse excel in everything that they do. A fantastic company. What they can do and what they achieve is outstanding.”

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“What can we say about team Aqua and in particular Richard? They are just a great bunch to do bussiness with! We have been a customer for over 15 years and have had nothing but good service and the best products! We have represented them in Yorkshire and have a solid client base, built upon quality products and aftercare, provided by Richard and his team. Their products and services are un rivalled in the industry!!! Richard is the type of guy who would go above and beyond to ensure his customers receive nothing but the best in aftersales care! If you want a brilliant value for money hot tub, built to last! with one of the lowest running costs in the industry and un rivalled aftersales-Richard and his team are your only choice!!!”

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“We have been purchasing from Aqua Warehouse for 3 years and have found them to be very helpful whichever department we need to speak to. They carry a great range of products at great prices and dispatch quickly. I have no hesitation in recommending them as they have continuously provided excellent customer service and also help when we've needed it.”

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“Always had great service.”

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“I have only ever received the utmost of service and quality from this company. Nothing is too much trouble. All the products are great quality and they sell probably the best hot tubs in the world.”

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“Aqua Warehouse are a brilliant company and I can’t rate their customer service highly enough. Excellent products and knowledgeable team. Thank you!”

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“Its been a pleasure buying from Richard. He knows his stuff but isn't pushy and I'd certainly recommend Aqua Warehouse.”

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“I have used this company for over 5 years and had very reliable service. A professional and knowledgeable bunch. Would highly recommend. Graham”

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“Anyone wanting a Spa or a Swimspa in the Essex area I would highly recommend purchasing from Aquawarehouse in Chelmsford. Their knowledge in the industry is second to none and I genuinely have not dealt with a fairer or more honest company in all my years in business. Sarah, Richard and their team really do care about the customer and do everything within there means to make your purchase the best it possibly can be. could be. 10 out of 10 (if the ratings went that high) from me without a doubt. Brian County Durham”

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Thanks for the great review Brian. It's been a delight to know you as well

“Great Conpany to deal with. Quality products. Highly recommended.”

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“I have used this company for several years for various products and services and would have no hesitation in recommending them to others. Their knowledge of the industry and their willingness to go the extra mile when needed makes them stand out against the competition. Thank you!”

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Thank you James. It's a pleasure doing business with you

“I bought a spa for £8000. From the outset I had nothing but problems. Richard told me that the problem was I lived too far away so he couldn't really help! He told me he would get back to me so...I waited...and waited... when I finally contacted him again I was told by Sarah Maybe that it was out with all warranties. I would not recommend this company. The tub I received looked like "seconds" and was poor quality including the sides not fitting the frame properly, the pump failing etc etc.”

Helpful Report

I'm sorry you feel this way but please don't tell lies in public, especially with an annonymous review. We both know who you are. You purchased a hot tub many years ago. You had a problem initially which was resolved immediately. Then, many years later you have another problem but your tub is now out of warranty. Simple. I am really upset that you've left a bad review when we try our very best to look after customers even when they are not nice to us back. Let's talk facts. The pump has failed now after 6 years. Let's say that again as it's really important. 6 years!!! For a hot tub pump that's not bad. The warranty on your tub was 3 years. How can we be being unreasonable in saying it's out of warranty? This review is absured.

“A very professional experience from start to finish, all staff were very friendly and helpful. I would highly recommend.”

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Thanks for the review Graham. Enjoy your new Vita Spa

“Great friendly service and very efficient and knowledgeable staff. Would highly recommend.”

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Thanks for the review Lorna

“Excellent service. Thank you”

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“Amazing right from sales to service to installation. A luxury well worth investing in.”

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Thanks Natasha. Enjoy!

Aqua Warehouse is rated 5.0 based on 231 reviews