Aquapet Reviews

Name: Aquapet
Address: Kingsfield Road, Barwell
Rating: 4.83

4.8 Rating 6,118 Reviews

97 %

of reviewers recommend Aquapet

4.8

Based on 6,118 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01455843400

Email:

sales@aquapet.co.uk

Location:

Kingsfield Road
Barwell
LE9 8NZ

Aquapet 5 star review on 14th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used Aquapet a few times and they have never let me down... in fact, I find them extremely helpful...”

Helpful Report

Posted 4 months ago

Dear Hilary, Thank you so much for taking the time to leave us a review. We truly appreciate your feedback and are delighted to hear about your experience with Aquapet.co.uk. If there's anything else we can assist you with or if you have any suggestions on how we can improve our services, please don't hesitate to reach out. We are always here to help! Thank you for choosing Aquapet.co.uk, and we look forward to serving you again in the future. Best regards, Rich And the Aquapet Team

Posted 4 months ago

“Very pleased with the part, and it came in very good time. thank you”

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Posted 4 months ago

Dear Customer, Thank you for your kind words! We're thrilled to hear that you were pleased with the part and that it arrived promptly. Your satisfaction is our top priority, and it's great to know we met your expectations. If you need anything else in the future, please don't hesitate to reach out. Thank you for choosing Aquapet.co.uk, and we look forward to serving you again. Best regards, Rich

Posted 4 months ago

“Fast Dispatch time allowed the Item ordered on Wednesday and dispatched by 2.30pm, by RM48Tracked, to be deliverd at lunch time the following day Thursday, so just over 24 hours after ordering it was delivered so RM on fire and my cat had a working drinking fountain in operation again. Will use Aquapet again”

Helpful Report

Posted 4 months ago

Thank you for your wonderful 5-star rating of Aquapet! We sincerely appreciate your support and are thrilled to hear that you had such a positive experience with us. We are especially pleased to know that our fast dispatch time played a significant role in ensuring your item reached you promptly. It's great to hear that your order was dispatched by 2.30pm on Wednesday and delivered by RM48Tracked on Thursday, just over 24 hours after placing the order. Our team at RM is certainly on fire! We are delighted that your cat now has a working drinking fountain thanks to Aquapet. We truly value your satisfaction and look forward to serving you again in the future. Thank you once again for your kind words and for choosing Aquapet! Best regards, Rich

Posted 4 months ago

“Fast reply to messages, easy to use website, items well packaged and a fast delivery. I will be ordering more.”

Helpful Report

Posted 4 months ago

Dear Chris,Thank you so much for your amazing 5-star rating of Aquapet! We truly appreciate your support. We're thrilled to hear that you had a great experience shopping with us. Fast reply to messages, an easy-to-use website, well-packaged items, and fast delivery are our top priorities, and we're glad that we exceeded your expectations. We look forward to serving you again in the future and becoming your go-to for all your pet needs. Kind regards, Rich

Posted 4 months ago

“In perfect condition and will order again from u very soon”

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Posted 4 months ago

Hi, We would much prefer you reach out to us rather than just leave a negative review, we are sorry to here you are still waitng for your item but if you look at the tracking number sent to you, you will see its on route. Hope this helps Kind regards Rich

Posted 4 months ago

“Brilliant service! Excellent communication before my purchase. Next day delivery, Excellent product. Thanks!”

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Posted 4 months ago

Thank you for your kind words! We're thrilled to hear that you had a great experience with our service and communication. Providing next-day delivery and high-quality products are our top priorities. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thanks again for your support! Best regards, Rich

Posted 4 months ago

“Appreciate that they have spare cage parts that are hard to find elsewhere. For a reasonable price and they are genuinely ones from the original seller as well, not some dupes. Fast delivery too. Thank you!”

Helpful Report

Posted 4 months ago

Thank you so much for your amazing 5-star rating of Aquapet! We truly appreciate your kind words and are delighted to hear that you had a positive experience with our product. Appreciate that you noticed our spare cage parts, which are indeed difficult to find elsewhere as we are the home of th vision bird cage. We take pride in offering genuine parts at a reasonable price, ensuring superior quality for our customers. Moreover, we are thrilled that our fast delivery met your expectations. Your satisfaction is our top priority, and we strive to provide efficient service. Once again, thank you for your support and for taking the time to share your feedback. We truly value customers like you and look forward to serving you again in the future.

Posted 4 months ago

“Fantastic service , accurate , timely and polite”

Helpful Report

Posted 5 months ago

Dear Naga,Thank you so much for your outstanding 5-star rating of Aquapet! We sincerely appreciate the time you took to share your experience with us. We are delighted to hear that our service was fantastic, accurate, timely, and polite. It means a lot to us to know that we met your expectations. We constantly strive to provide the best service possible, and your positive feedback motivates us to keep up the good work. If you have any further feedback or suggestions, please feel free to reach out to us. We are always here to assist you. Thank you once again for choosing Aquapet, and we hope to serve you again in the future. Best regards, Rich

Posted 5 months ago

“Great service and great product”

Helpful Report

Posted 5 months ago

Thank you so much, Thomas, for your fantastic 5-star rating of Aquapet! We truly appreciate your support and are thrilled to hear that you had such a positive experience with us. "Great service and great product" is wonderful to hear and it motivates us to continue delivering the best service and products to all our valued customers. Thanks again for choosing Aquapet, and we look forward to serving you again in the future!

Posted 5 months ago

“Excellent, part perfect replacement and fits exactly. Fast delivery, great service.”

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Posted 5 months ago

Thank you so much for your amazing 5-star rating of Aquapet! We truly appreciate your feedback and for choosing us as your go-to pet supply store. We're thrilled to hear that our product was an excellent and perfect replacement that fit exactly as expected. Our team takes pride in providing fast delivery and great service to our valued customers like you.Additionally, we wanted to express our gratitude for your loyalty. It means the world to us that you continue to choose our products and trust us for your pet's needs. We strive to always meet and exceed your expectations, and we look forward to serving you again soon. Thank you once again for your kind words and for being a fantastic customer!

Posted 5 months ago

“Very pleased with my product of the Fluval led replacement light ,a lot cheaper than anywhere else I've looked and very quick delivery ,I would definetly recommend Aquapet”

Helpful Report

Posted 5 months ago

Dear Judith,Thank you so much for your exceptional 5-star rating of Aquapet! We are absolutely thrilled to hear that you are delighted with your Fluval LED replacement light. It brings us great joy to know that you found our prices to be more affordable than any other place you've searched, and that our delivery was lightning fast. We truly appreciate your recommendation and kind words. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. We're always here to ensure your satisfaction. Thanks again, and happy aquascaping! Warm regards, Rich

Posted 5 months ago

“We bought a Large Vesper Treehouse and found both the pricing and delivery very good. We will look at Aquapet as our first "go to" in the future.”

Helpful Report

Posted 5 months ago

Dear Lucy, Thank you so much for your fantastic 5-star rating of Aquapet! We truly appreciate your support and we're thrilled to hear that you had a positive experience with us. We're delighted that you found both the pricing and delivery of your Large Vesper Treehouse to be very good. Your feedback means the world to us, and we're honored to be your first "go to" for the future. Once again, thank you for choosing Aquapet. We're committed to providing excellent service and high-quality products, and we look forward to serving you again in the future. Best regards, The Aquapet Team

Posted 5 months ago

“Well done Lucy”

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Posted 5 months ago

Dear Ray, Thank you so much for taking the time to rate Aquapet with a glowing 5 stars! We are absolutely thrilled to hear that you had such a positive experience with us. We are happy that Lucie provided exceptional service and making your visit to Aquapet enjoyable. We truly appreciate your kind words, and we'll make sure to pass on your appreciation to Lucie. If you ever need anything else or have any further feedback, please don't hesitate to reach out to us. We value customers like you, and we're always here to help. Once again, thank you for your support and for choosing Aquapet. We look forward to serving you again in the future! Warm regards, The aquapet Team

Posted 5 months ago

“Originally bought the Fluval Replacement LED Lamp Assembly & Sensor for FLEX, it didn't work and was stuck on storm mode. I sent it back and it was tested to all ok. It was the transformer. As advised I bought a transformer and Aquapet sent me back the lamp. Great service thank you. All up and working.”

Helpful Report

Posted 5 months ago

Dear Louise,Thank you so much for your glowing 5-star review of Aquapet! We truly appreciate your support and loyalty as our valued customer. We were delighted to hear that you are now satisfied with the Fluval Replacement LED Lamp Assembly & Sensor for FLEX. We apologize for any inconvenience caused by the initial faulty product, but we're glad that our team was able to identify the issue and provide you with a solution. Your kind words about our customer service bring us great joy. We always strive to offer exceptional assistance, and it's rewarding to know that we were able to resolve the problem efficiently for you. Once again, we sincerely thank you for your ongoing support and for choosing Aquapet. We look forward to serving you again in the future! Best regards, Rich

Posted 5 months ago

“Easy to order, fast delivery”

Helpful Report

Posted 5 months ago

Dear Andy,Thank you so much for your fantastic 5-star rating of Aquapet! We are thrilled to hear that you are pleased with your purchase. Easy to order, fast delivery is what we strive for, and we are elated to know that we have met your expectations in terms of convenience and promptness. If you have any further questions or need any assistance, please do not hesitate to reach out. We greatly appreciate your support and look forward to serving you again in the future! Best regards, Rich

Posted 5 months ago

“Prompt service and delivery”

Helpful Report

Posted 5 months ago

Dear Trevor,Thank you so much for giving Aquapet a glowing 5-star rating! We truly appreciate your feedback and we're thrilled to hear that you were happy with your experience. Prompt service and delivery are core values at Aquapet, and we're glad to know that it played a part in your satisfaction. It's our mission to provide our customers with the best possible service from start to finish. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out to us. We value your support and look forward to serving you again in the future. Warm regards, Rich

Posted 5 months ago

“Fast delivery exceptional product daughter carnt wait to put it in her snake tank”

Helpful Report

Posted 6 months ago

Thank you so much for your fantastic 5-star rating of Aquapet! We truly appreciate your support and are thrilled to hear that you are satisfied with your purchase. We're glad that the delivery was fast and that the product exceeded your expectations. Your daughter must be so excited to add it to her snake tank! If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thanks again for choosing Aquapet!

Posted 5 months ago

“Excellent service from Aquapet and we like the Vision cage. Or to be precise we had no problems until Peco got infested with mites. These managed to find there way into every clip gap and nest there. Repeated dismantling of the cage was necessary and as I might have predicted lettle bits broke off the clips! Worse to come our daughter's budgie in the cage from the competition got mites as well and disassembling that is not so easy! Plus point is that we have got pretty good at disassembling and reassembling the cage and with the quick supply of spare parts from Aquapet time and cost hasn't been too bad. Help when we took delivery of the cage from Aquapet was much appreciated and the design of the cage is good just as an engineer I am always cautious in the use of plastic. From Gordon's (??) the New Science of Strong Materials - "When all else fails use b..... great nails!"”

Helpful Report

Posted 6 months ago

Dear Timothy,Thank you so much for your fantastic 5-star rating of Aquapet! We appreciate your support and it means a lot to us. We apologize for the inconvenience you experienced with the mites infesting both Peco and your daughter's budgie's cage. We understand how frustrating that can be. It's great to hear that disassembling and reassembling the cage has become easier for you, and we're glad we could provide quick supply of spare parts to help with the process. We appreciate your caution as an engineer when it comes to plastic usage. We strive to ensure that our cage design is of high quality and meets your expectations. As always, we are here to assist you with any concerns or questions you may have. Thank you once again for choosing Aquapet and for your kind words. We truly value your feedback and look forward to serving you in the future. Best regards, Rich

Posted 6 months ago

“fast response and good deal.”

Helpful Report

Posted 6 months ago

Dear Ming,Thank you so much for taking the time to give Aquapet a 5-star rating! We really appreciate your feedback and support. We are thrilled to hear that you had a great experience with us. We take pride in our fast response and strive to provide our customers with the best deals. We are delighted that you found our service to be prompt and satisfactory. Once again, thank you for your kind words and encouragement. If you ever need any assistance or have any questions, feel free to reach out to us. We are here to help! Best regards, Rich

Posted 6 months ago

“Only needed a small item, very quick delivery. Thanks.”

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Posted 6 months ago

Dear David,Thank you so much for your fantastic 5-star rating of Aquapet! We are thrilled to hear that you are pleased with our products and services. Your feedback means the world to us. Moreover, we are delighted to know that our quick delivery met your expectations, even for a small item. We strive to provide efficient shipping services to ensure our customers receive their orders promptly. Once again, we appreciate your positive review and thank you for choosing Aquapet. If you have any further inquiries or need assistance, please don't hesitate to reach out. Best regards, Aquapet Team

Posted 6 months ago

Aquapet is rated 4.8 based on 6,118 reviews