Aquapet Reviews

Name: Aquapet
Address: Kingsfield Road, Barwell
Rating: 4.83

4.8 Rating 6,118 Reviews

97 %

of reviewers recommend Aquapet

4.8

Based on 6,118 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01455843400

Email:

sales@aquapet.co.uk

Location:

Kingsfield Road
Barwell
LE9 8NZ

Aquapet 5 star review on 14th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick, easy to order and pump is just what was need for my tank”

Helpful Report

Posted 3 months ago

Dear Mel,Thank you so much for taking the time to rate Aquapet with five stars! We truly appreciate your feedback and are delighted to hear that you had a positive experience with us. We are thrilled that you found our ordering process quick and easy. Our team strives to provide a seamless and hassle-free shopping experience for every customer. Moreover, we are glad to know that the pump you purchased for your tank is exactly what you needed. We always strive to offer high-quality products to ensure our customers' satisfaction. Thank you once again for choosing Aquapet. We truly value your support and hope to serve you again in the future. Best regards, Rich

Posted 2 months ago

“I have ordered many things for reptiles from Aquapet over 18 months and the quality and value has been very good ,the only problem with them is when they sell out of products especially uv tubes and ballast units they dont restock but keep them on the website ,out of fourteen products six have been sold out for at least a year ,what is the point of still advertising them when you havent got any and by the looks of it never will.Same with backgrounds three out of four sold out”

Helpful Report

Posted 3 months ago

Thank you for being such a loyal customer over the past 18 months! We're thrilled to hear that you've enjoyed our quality and value. Now, about those elusive UV tubes and ballast units—trust us, they’re as rare as a chameleon at a zebra convention! We keep products listed on the website because sometimes we do manage to catch them when they sneak back into stock. But we hear you loud and clear, and we’re working to make sure our website reflects availability more accurately (without any reptile-level camouflage, of course!). In the meantime, we appreciate your patience and continued support, even if those backgrounds seem to be pulling a disappearing act. Regards Rich

Posted 3 months ago

“Bought spare part for my aquarium external filter pump. Item was bought,dispatched and delivered well with in delivery schedule. Aquapet price was cheaper for same item on both lager web sites. The item was well packaged.”

Helpful Report

Posted 3 months ago

Thank you so much, David, for your fantastic 5-star rating of Aquapet! We greatly appreciate your support and are thrilled to hear about your positive experience with us. We're glad that the spare part for your aquarium external filter pump was bought, dispatched, and delivered promptly, within the scheduled time frame. It's even better to know that Aquapet offered a cheaper price for the same item compared to larger websites. Our team takes great care in packaging our products, so we're delighted to hear that the item arrived well-packaged. Thank you once again for choosing Aquapet, and we look forward to serving you in the future!

Posted 3 months ago

“Fantastic service. Easy to use website and quick delivery. Highly recommend aquapet.”

Helpful Report

Posted 3 months ago

Thank you so much for your glowing 5-star review of Aquapet! We truly appreciate your kind words and recommendation. We are thrilled to hear that you found our service fantastic, our website easy to use, and our delivery quick. It's customers like you that make our job so rewarding.We also want to extend a heartfelt thank you for your loyalty to Aquapet. We value your ongoing support and trust in our brand. It's always a pleasure to serve you, and we look forward to continuing to meet your needs in the future. Thank you once again for your amazing review and for being such a wonderful customer. We are grateful for your patronage and can't wait to serve you again soon! Warm regards, The Aquapet Team

Posted 3 months ago

“Excellent service”

Helpful Report

Posted 3 months ago

Dear Barry,Thank you so much for giving Aquapet a 5 star rating! We greatly appreciate your positive feedback. It's feedback like yours that keeps us motivated to provide excellent service to our valued customers. We are thrilled to hear that you had a great experience with us. Providing excellent service is our top priority, and we are delighted that we exceeded your expectations. Thank you once again for your kind words and for taking the time to rate our service. We truly appreciate your support and hope to serve you again soon. Best regards, Rich

Posted 3 months ago

“Arrived the next day after we placed the order, we're very pleased, thankm you very much.”

Helpful Report

Posted 3 months ago

Thank you so much for taking the time to leave us a fabulous 5-star rating! We truly appreciate your continuous support as a loyal customer of Aquapet. We're thrilled to hear that your order arrived promptly the next day and that you're very pleased with your purchase. Ensuring a seamless and speedy delivery is always our goal, so it's fantastic to know that we met your expectations. Thank you very much for your kind words and for choosing Aquapet. We look forward to serving you again in the future.

Posted 3 months ago

“Very happy with replacement roof for bird cage”

Helpful Report

Posted 3 months ago

Thank you so much for your outstanding 5-star rating of Aquapet! We truly appreciate your support and are delighted to hear that you had a positive experience with our products. Your satisfaction is our utmost priority, and it is always a pleasure to exceed your expectations. Also, we are ecstatic to hear that you are very happy with the replacement roof for your bird cage. We strive to provide top-notch quality and reliable products to fulfill all your pet care needs. Your kind words motivate us to continue delivering exceptional service and products to our valued customers like you. Once again, thank you for your wonderful feedback and for choosing Aquapet. We look forward to serving you again in the future! Best regards, The Aquapet Team

Posted 3 months ago

“Fantastic company, ordered my cage before 1pm on Tuesday and it was with me by 11am Wednesday morning 😀. Budgies happy with the upgrade. Would give them more than 5 stars if I could.”

Helpful Report

Posted 3 months ago

Thank you so much, Lynsey, for your amazing 5-star rating of Aquapet! We appreciate your kind words and are thrilled to hear that you had a fantastic experience with us. We strive to provide speedy delivery and we're delighted that your cage arrived promptly the very next day. It's fantastic to know that your budgies are happy with their upgraded home. Your support means the world to us! If we could, we would gladly give you more than 5 stars as well. Thank you again for choosing Aquapet, and we look forward to serving you again in the future.

Posted 3 months ago

“Great website, easy to navigate and the order was processed very quickly and I was kept informed. I will be using this again for any of my pet needs”

Helpful Report

Posted 3 months ago

Dear Chris,Thank you so much for taking the time to give Aquapet a 5-star rating! We truly appreciate your positive feedback and support. We're thrilled to hear that you found our website great, easy to navigate, and that your order was processed quickly. We always strive to provide a seamless shopping experience for our customers. Also, we're glad that our regular updates kept you informed throughout the process. It's wonderful to know that we have earned your trust and that you will be using Aquapet for your future pet needs. We can't wait to serve you again! Thank you once again for your kind words and for choosing Aquapet. Kind regards, Rich

Posted 3 months ago

“Really happy with my order and my delivery. Came really quickly and I was updated every step of the way. Everything came packaged well. I’m really happy.”

Helpful Report

Posted 3 months ago

Dear Danielle,Thank you so much for your fantastic 5-star rating of Aquapet! We truly appreciate your kind words and support. We are absolutely thrilled to hear that you are really happy with your order and the delivery process. Our team works hard to ensure that every step is seamless and efficient, and we are delighted that you were updated every step of the way. It's great to know that everything arrived well-packaged and in a timely manner. Your satisfaction is our top priority, and we are grateful for your positive feedback. Once again, thank you for choosing Aquapet. We look forward to serving you again in the future! Warm regards, Rich

Posted 3 months ago

“Great and practical service. I received updates throughout the process.”

Helpful Report

Posted 3 months ago

Dear Gabriel, Thank you so much for your fantastic 5-star rating of Aquapet! We truly appreciate your support and are thrilled to hear that you found our service great and practical. We understand the importance of keeping our customers informed, and we're delighted to hear that you received updates throughout the process. Thank you again for choosing Aquapet, and we look forward to serving you again in the future. Best regards, Rich

Posted 3 months ago

“So glad we were able to source these. Saved on having to buy a new cage. Arrived promptly too.”

Helpful Report

Posted 3 months ago

Dear Gillian, Thank you so much for giving Aquapet a 5-star rating. We truly appreciate your support and are thrilled to hear that you are satisfied with our product. We are thrilled to know that we were able to source what you were looking for. It's wonderful to hear that it not only saved you the trouble of buying a new cage but also arrived promptly. Once again, thank you for your kind words and for choosing Aquapet. We look forward to serving you again in the future. Best regards, Rich

Posted 3 months ago

“Had part I needed , great price and dispatched and delivered quickly . Great service”

Helpful Report

Posted 3 months ago

Dear PETER,Thank you so much for giving Aquapet a 5-star rating! We truly appreciate your feedback and are thrilled to hear that you had a positive experience with us. We're glad we had the part you needed at a great price and were able to dispatch and deliver it quickly. Providing excellent service is our top priority, and we're delighted that we met your expectations. Thank you again for choosing Aquapet. We look forward to serving you again in the future! Best regards, Aquapet Team

Posted 3 months ago

“Great prompt delivery”

Helpful Report

Posted 3 months ago

Dear Ron,Thank you for your fantastic 5-star rating of Aquapet! We truly appreciate your support and taking the time to share your experience with us. Great prompt delivery is something we consistently strive for, as we want to ensure our customers receive their orders as quickly as possible. It's wonderful to hear that we were able to meet your expectations in this regard. We value your continued patronage and look forward to serving you again in the future. Best regards, Rich

Posted 3 months ago

“Recieved my filter part yesterday, they are now fitted. Job done.”

Helpful Report

Posted 3 months ago

Dear Robert,Thank you so much for your fantastic 5-star rating of Aquapet! We greatly appreciate your support and loyalty as our valued customer. We are delighted to hear that you received your filter part and successfully fitted them. It's always a wonderful feeling to know that our products have helped you get the job done efficiently. Once again, a heartfelt thank you for your continuous trust in our brand. We look forward to serving you in the future and ensuring that your aquatic pets are always happy and healthy! Best regards, Rich

Posted 3 months ago

“Great service delivered today but product is now out of stock on your website when will it be available again thank you as I would like a spare”

Helpful Report

Posted 4 months ago

Dear Anne,Thank you so much for your wonderful 5-star rating of Aquapet! We really appreciate your support and we're thrilled to hear that you enjoyed your experience with us. We apologize for the inconvenience you faced regarding the product being out of stock on our website. We understand the importance of having a spare and we sincerely apologize for any inconvenience caused. Rest assured, we are actively working on restocking the item and it should be available again very soon. Once again, thank you for your kind words and for choosing Aquapet. We truly value your satisfaction and look forward to serving you again in the future. If you have any further questions or need any assistance, please don't hesitate to reach out. Thank you and have a fantastic day! Warm regards, Rich

Posted 4 months ago

“Fast service, good price”

Helpful Report

Posted 4 months ago

Thank you for your feedback! We're pleased to hear that you were satisfied with our fast service and competitive pricing. We always aim to provide efficient and affordable solutions for our customers. If you need anything else, don't hesitate to reach out. We're here to help!

Posted 4 months ago

“Website easy to find the right part but phoned just to confirm that I had identified the correct part. I was assured 100% that it was correct. Delivery by Royal Mail arrived on time. Followed instructions and connected to electricity supply. Switched on- yes success. Perfect result.”

Helpful Report

Posted 4 months ago

Thank you for sharing your experience! We're delighted that our website made it easy for you to find the right part and that our team could confirm your selection with confidence. It's great to hear that your delivery arrived on time and that everything worked perfectly once installed. We strive to ensure a seamless experience from start to finish, and we're glad to have delivered that for you. If you need anything else in the future, we're here to help! regards Rich

Posted 4 months ago

“Great service, had what I needed at a competitive price and delivered promptly. What's not to like.”

Helpful Report

Posted 4 months ago

Thank you for your kind words! We're thrilled to hear that you had a great experience with our service. Providing competitive prices and prompt delivery is our priority, so it's fantastic to know we met your expectations. We look forward to serving you again in the future! If there's anything else you need, don't hesitate to reach out.

Posted 4 months ago

“Good food, crayfish is happy.”

Helpful Report

Posted 4 months ago

Hi, Thank you so much for the 5-star review! We're thrilled to hear that the food hit the spot and made the crayfish happy too! We look forward to serving you again soon! Regards

Posted 4 months ago

Aquapet is rated 4.8 based on 6,118 reviews