Aquability Reviews

Name: Aquability
Address: FREEPOST RRGY-AHAX-AHSXAquability (UK) Ltd, FREEPOST RRGY-AHAX-AHSXAquability (UK) Ltd, Hampshire
Rating: 4.89

4.9 Rating 1,288 Reviews

99 %

of reviewers recommend Aquability

Company Reviews

Metrics

Info

4.9

Based on 1,288 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

About Aquability:

Aquability are the leading bathing solution company in the UK with tens of thousands of satisfied customers. Established for over 28 years, our experience in the design and manufacture of advanced bathing is second to none. The ultimate in practicality and safety, our products also look good and can be colour matched to your existing suite.

Visit Website

Phone:

0800 316 0110

Email:

customerservice@aquability.com

Location:

FREEPOST RRGY-AHAX-AHSXAquability (UK) Ltd,
FREEPOST RRGY-AHAX-AHSXAquability (UK) Ltd
Hampshire
GU14 0NR

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Aquability 5 star review on 19th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From my initial enquiry to Aquability to have a walk in shower, I received expert and professional advice in detail as to the work and the overall cost. From the initial surveyors visits to the delivery of the necessary parts for the shower and the fitting engineer for completing the work in half a day in a most professional way. I have every reason to be satisfied with the result. Thank You!”

Helpful Report

We are so pleased to read this review, thank you very much for taking the time to share your experience and thoughts. Every department works very hard to ensure we can deliver first class service to our customers. Thank you again.

“Very pleased, the fitter was excellent, everyone who has visited me have been lovely.”

Helpful Report

Thank you for your feedback, its great to hear you are receiving the excellent service we strive everyday to deliver.

“We had our bath replaced with a walk in shower this week, and can not fault the service we received from Aquability. From the initial measuring up, to delivery and fitting and the customer service over the phone, everything was excellent. In particular we want to show our appreciation to Danny and Johnny the fitters, who were efficient, friendly, quick and extremely clean and tidy. Our shower was expensive, but the quality is brilliant and worth every penny.”

Helpful Report

Thank you very much for such a glowing review, not only on our product but the service and the installations team. We will pass on your comments to Danny and Johnny who will be thrilled to receive this feedback. We are very pleased to learn you have been left so happy. Thank you again.

“Ms S 61056 It has been maybe 4-6 weeks since I my first initial review was posted someway down this thread however I do now find myself here to report some good news. It took some time for me to speak to the person I really needed to in order to get things moving on behalf of my Auntie and Uncle however we eventually did. The original installation was installed as a combi shower however it was felt this was not the ideal choice and things may have not been explained as clearly as they should have been during point of purchase. Secondly there was also a faulty inlet valve identified by a follow up engineer some time after the installation and this was why there was not a constant delivery of temperature. It was at this point 'Kirsty' in Customer Relations became involved. Kirsty took a personal interest in this issue and offered a full replacement back panel and electric shower to be fitted free of charge, At all times since Kirsty became involved I was kept up to date and informed of what was happening and when. I never had to make another call to Aquability. This installation has now been completed and my Auntie reports she is thrilled with her new shower as it now completely minimises her chances of falling in a bath, whilst trying to also get in and out or said bath at 80 years plus. Her quality of life has improved and she can once again enjoy a shower. My personal thanks will go to Kirsty, thank you for your considerate and caring intervention. Best Wishes Chris”

Helpful Report

Thank you for your comments, we certainly take pride in the products and service we offer our customers so we are very happy that we were able to resolve any issues in order to leave our customers pleased with their installation. Thank you again for your feedback and we are thrilled your Auntie is enjoying her new shower as intended.

“The fitter was wonderful, absolutely superb. He managed to re-configure my vanity unit so we were able to send some goods back.”

Helpful Report

We are very happy to receive such positive feedback, we will pass your comments onto the fitter that carried out your installation to let him know. Thank you again for taking the time to write a review.

“We had a problem when the engineer left but I rang the number and the engineer returned and repaired it. The floor to ceiling pole was also loose but other than that we are very pleased with the shower.”

Helpful Report

Thank you for your feedback, we are very pleased to learn you are enjoying your new shower installation as indented. We were also happy to hear we were able to resolve any issues quickly and efficiently to avoid any disappointment or inconvenience on your behalf. We are thrilled overall you have been left so pleased with the service and product. Thank you again for your feedback.

“Could fault the fitter, worked very hard and the shower is great. I’m not sure on the 6mm glass though.”

Helpful Report

Thank you for your feedback, we will pass on your praise to the fitters, and it is great to hear you are enjoying your new shower as intended. If there is anything further we can do for you, please do not hesitate to contact our Customer Care line and one of our advisors will be able to assist.

“Tradesmen were fantastic .admin leaves a lot to be desired.wrong sinks,wrong infill panels.Although the fitting would have been done in one day,my experience it has taken around four months.not good!!”

Helpful Report

Customer Satisfaction is extremely important to us and we pride ourselves on providing excellent service to all our customers, unfortunately it seems on this occasion things were not up to our usual standard and we apologise for any inconvenience these issues may have caused you, we trust everything is now resolved to your satisfaction. If not please do not hesitate to contact us, we will also pass on your positive feedback to our fitters and thank you for this as all feedback is important to us.

“we are satisfied with the workmen they were all most helpful and nothing too much trouble with my questions etc I shall call you if there's anything I do not understand ps the staff via office were also most helpful Thanks”

Helpful Report

We are very pleased to hear you had a positive experience with our installation team and office staff, customer service is very important to us. Thank you very much.

“I AM REALLY THRILLED WITH MY NEW BATHROOM - SHOWERING IS AMAZING. IF YOU AWARD YOUR EMPLOYEES I WOULD LIKE TO NOMINATE DANNY AND JOHNNY WHO WENT THE EXTRA MILE TO MAKE OUR BATHROOM WONDERFULL 5 STAR PLUS”

Helpful Report

What fantastic comments, thank you very much. we are sure Danny and Johnny will be thrilled with this feedback. We are also glad you are enjoying your new shower as intended. Thank you again.

“Very happy, Oliver, Ian and Harry are brilliant.”

Helpful Report

We are glad to hear you are happy, we will pass your comments onto Oliver, Ian and Harry who we are sure will enjoy this feedback on their hard work. Thank you very much

“1st class job all fitted excellent”

Helpful Report

Thank you for the feedback, we are pleased to learn you have been left happy with the installation and overall product. Thank you again,

“Very happy with the shower.”

Helpful Report

We are so happy to learn you are happy with your new shower as intended. Thank you for your feedback.

“Very satisfied with the shower, all the staff have been brilliant.”

Helpful Report

Thank you very much, we take customer service seriously so its great to hear you have had a brilliant experience with our staff. We are pleased to learn you are enjoying your new shower as intended.

“Shower is lovely. The fitters were polite and cleaned up after themselves.”

Helpful Report

Thank you for your comments, its lovely to hear you are enjoying your new shower as intended and had a positive experience with installation. Thank you again.

“Friendly workmen. New bath is very good.”

Helpful Report

Thank you very much, we are pleased to learn you are enjoying your bath as intended and experienced a friendly service on installation.

“Very pleased, Quality engineers and staff, especially Mike and Rob. Many thanks.”

Helpful Report

Thank you for the wonderful review. This will be passed onto Mike and Rob who we are sure, will be pleased to receive this feedback to their hard work and more importantly that you are enjoying your product. Thank you again.

“I am happy with my new bath, the workmen did a good job”

Helpful Report

Thank you very much for this review, we are so pleased to learn you are happy with your new bath. We will pass on your positive feedback to our fitters.

“Happy with the installation it works brilliant.”

Helpful Report

“VERY PLEASED WITH WHOLE JOB VERY EFFICIENT AND SERVICE CALLOUT AGAIN VERY FAST AND EFFICIENT”

Helpful Report

Aquability is rated 4.9 based on 1,288 reviews