Aqua Spa Supplies Reviews

Name: Aqua Spa Supplies
Rating: 4.83

4.8 Rating 1,014 Reviews

96 %

of reviewers recommend Aqua Spa Supplies

4.8

Based on 1,014 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick turnaround and delivery. Thank you”

Helpful Report

Posted 5 years ago

Thanks for the review Graham

Posted 5 years ago

“Reasonable pricing and speedy delivery. Would be helpful if they emailed or text to say when the delivery was due.”

Helpful Report

Posted 5 years ago

“Great service and friendly staff”

Helpful Report

Posted 5 years ago

Thanks John. Always a pleasure

Posted 5 years ago

“Delivery was very quick - but there was no ability to track. The 4 step product I bought is very robust/good quality ( USA manufactured) - assembly was simple once you realized how hard you had to use your rubber mallet ! Ony issue is that the design of the steps differs slightly from that on website/as confirmed by Aqua Spa supplies prior to order. Unusually this cauded me a bit of a problem as my tub is on a 5 inch raised deck and the steps do not abut as envisaged. I reported this by phone but there was not a lot of interest in my issue. But overall would recommend.”

Helpful Report

Posted 5 years ago

Thanks for the review Philip. We are working on a better tracking arrangement as you are correct. This would be useful. Sorry there was confusion over the steps. I guess there's not much we could do. The manufacturer will not change their style unless they get 1000s of issues. Hope they are working well now.

Posted 5 years ago

“Website isn't great for checking out”

Helpful Report

Posted 5 years ago

Hi Neril. Sorry to hear that. We take many orders everday so I wasn't aware of an issue. Can you explain more as I would like to improve if we can

Posted 5 years ago

“The picture of the DL bromine feeder on the website is a little misleading.”

Helpful Report

Posted 6 years ago

Thank you for pointing this out. You are correct. I have now amended this listing. Regards

Posted 6 years ago

“Great service as usual”

Helpful Report

Posted 6 years ago

“Nice product but actually quite hard to assemble. Great once set up.”

Helpful Report

Posted 6 years ago

Sorry about the hard assembling issue. Glad you persevered!

Posted 6 years ago

“Easy ordering - next day delivery: Only disappointment was the colour of the spa steps. Definitely grey on website (Portobello) but not the same colour on arrival.”

Helpful Report

Posted 6 years ago

Sorry about the colour issue. We try to take great photos that really represent the actual product. I'm wondering if you had an incorrectrly labelled box. I have tried to contact you to rectify

Posted 6 years ago

“Just as req will take LG tablets and last longer ! !”

Helpful Report

Posted 6 years ago

“good service rapid delivery”

Helpful Report

Posted 6 years ago

“Products and services are good and I buy from here because they supplied my jacuzzi.”

Helpful Report

Posted 6 years ago

“Very good support in sorting out my enquiry”

Helpful Report

Posted 6 years ago

“Good fast delivery”

Helpful Report

Posted 7 years ago

Thanks for the review Peter

Posted 7 years ago

“Quick and efficient service. Very pleased with the assembled product which I am using in connection with a new shed that sits on a raised plinth. The steps can easily be removed and stored in the shed when not in regular use. My only gripe concerns the assembly of the steps which was far from easy. In the end I had to resort to a thumping the last clip with a heavy duty rammer in order to get it to engage. Hence the four star rating and not five stars.”

Helpful Report

Posted 7 years ago

Hi Martyn. Which steps were these? I will try to produce a short video to help with guidance in the future

Posted 7 years ago

“Quick answers and fast delivery.”

Helpful Report

Posted 7 years ago

Aqua Spa Supplies is rated 4.8 based on 1,014 reviews