Approved Food Ltd Reviews

Name: Approved Food Ltd
Address: Approved Food Ltd. Unit 1, Silkstone Court, Upper Cliffe Road, Dodworth Business Park South, Barnsley,,, Barnsley
Rating: 4.63

4.6 Rating 9,748 Reviews

94 %

of reviewers recommend Approved Food Ltd

4.6

Based on 9,748 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Approved Food Ltd:

Approved Food is the largest online retailer of short dated food and drink in the UK. Customers regularly save over £60 on their weekly grocery shop made up of major brands and 'de-Identified' residual stock from the major supermarkets. This mix of products and savings offers our customers fantastic value every day, something that supermarkets and high-street discounters just cannot compete with.

Visit Website

Phone:

01132350553

Email:

cs@approvedfood.co.uk

Location:

Approved Food Ltd. Unit 1, Silkstone Court, Upper Cliffe Road, Dodworth Business Park South, Barnsley,,
Barnsley
S75 3SP

Approved Food Ltd 5 star review on 24th September 2024

Paul Antonelli

243

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Loved my MEGA box and my order was great, delivery time wasn't good I ordered on the 9th and received on the 17th - customer service needs improving too as once it went past 5 days nobody got back to me. Loved my order, especially my MEGA box, service needs improving. Xx”

Helpful Report

Posted 2 weeks ago

Thank you for taking the time to leave us a review! 😊 We are sorry to hear the trouble you had with the delivery of this order. We aim to have order shipped and delivered in 3-5 working days. From what I can see, our Customer Service team responded to your queries the same day as we received your messages but if there was anything else you got in touch about that you think we could have missed, please don't hesitate to drop us a message again at cs@approvedfood.co.uk. We are always happy to help!

Posted 1 week ago

“Delivery times are longer theses days . And some of the foods are stale”

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Posted 2 months ago

Hello, I am sorry to hear you have had issues with longer delivery times and quality issue, Please do not hesitate to contact our customer service team if you ever need any help with your orders, we are happy to help and resolve any problems!

Posted 2 months ago

“Contents of House of Chocolate boxes showing obvious signs of age with a slightly different texture.”

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Posted 3 months ago

Hello, Thank you for taking the time to leave a review, Please don't hesitate to contact our customer service team if you have any issues, we are happy to help!

Posted 2 months ago

“Ordered 20 packs of pistachio to discover they expire at the end of thi year so only 6 weeks expiry. I eat many brands of these nuts and these are not the best tasting so far. Malt loaf feels stale and are also expiring in a few weeks. The costs should have been a fraction of what was charged.”

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Posted 3 months ago

“Although I have shopped with approved food before I was disappointed with what I received this time as most of the food was two years out of date”

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Posted 4 months ago

Thank you for taking the time to leave us a review! I'm really sorry to hear you received items with 2022 dates on them. From what I can see all the items you ordered should have been 2024 dated so we will need to look into this and get it sorted for you. If you can email us with an image of the wrong dates, we will get this sorted for you! Kind regards, A.F

Posted 4 months ago

“One of the promotions never arrived and disappeared off the invoice although it was definitely added! Raised a complaint to no avail. All other items fine but just double check before you hit the button to pay”

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Posted 4 months ago

Thank you for taking the time to leave a review! I'm really sorry to hear the trouble you had with your recent order. I can see you have now spoken to a member of our CS team about this problem and this issue is being looked into. If you run into anymore issues at all, please don't hesitate to contact us again. Kind regards, A.F

Posted 4 months ago

“4 days from order to delivery, then received mouldy Soreen loaves. They did respond quickly and refunded the cost of the loaves, but won't buy from here again”

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Posted 4 months ago

“Ordered a surprise box for £1 - very disappointed with the quality of the items - all totally out of date 2021 - foul tasting Coke Max and Peach Tea - the same with out of date and stale crisps. I promised my husband, son and daughter that I would never be tempted to order a surprise box again! I had simply paid to dispose of someone elses waste. Other items in date were fine and reasonably priced.”

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Posted 5 months ago

Hi Tracey, Thank you for taking the time to leave us a review! I'm really sorry to hear about the issues you had with this order! I can see from your invoice that the Lucky Box you purchased was our 2021 dated box, (which explains the dates on the items). If you aren't happy with the items you received you should definitely drop us a message in future as we are always happy to help and do not expect customers to have to put up with items they aren't happy with. Kind regards, AF

Posted 5 months ago

“Items were missing from my order I’ve contacted customer services and got no reply or refund. Wasn’t even told the item wasn’t available anymore but was still charged. I’ve used this company a few times with no problems will not be using them again”

Helpful Report

Posted 5 months ago

Hi Gemma, Thank you for taking the time to leave us a review. I'm really sorry for any confusion caused by this issue. We did respond to your email on Tuesday morning but it could be that our reply has slipped into your spam folder since we never heard anything back from you. I can confirm the item missing from your order was credited back to your account (and you should have received an email to confirm this) after being marked as out of stock. The items are automatically credited rather than refunded, as we don't have the facility to issue an automatic refund due to not storing any financial information. We do however have the facility to manually refund* the credit back to the payment instead on request if you would prefer this. A member of our customer service team will process this for you and get in touch to let you know this has been done. If you don't see that email, you may need to check your spam folder. I hope that helps clear things up! Kind regards, AF

Posted 5 months ago

“The one thing you have to watch and check is the fact you can sometimes buy an in date product as cheap or very near from a supermarket which makes it not such a bargain.”

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Posted 7 months ago

“Sorry but a wk late after my delivery date & still waiting not happy & can’t talk to anyone in person just msg 🤬”

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Posted 7 months ago

“The delivery company DX that you use are terrible been waiting weeks to get my order ,still not recieved .”

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Posted 8 months ago

“We used to order regularly, unfortunately Approved Food is no longer selling much food. It is now dominated by toiletries and pet food.”

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Posted 8 months ago

“Items as described but slow delivery”

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Posted 8 months ago

“Brought fragrance as a birthday present and box was dented and plastic all open.”

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Posted 9 months ago

“Badly packed. I'm surprised that the 🏈 ds managed to arrive.”

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Posted 9 months ago

“Good discounts and service”

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Posted 9 months ago

“Great products and amazing prices! However the customer service lets them down every time. Sometimes I’ve not ever received a reply!”

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Posted 10 months ago

“Some very good bargains to be had. Not very impressed with ordering products on offer, making up the minimum price to checkout then between me paying and my delivery being picked and packed the products are over sold and I end up not getting the items I really really wanted and get a refund from approved food which is nice bit not what I want. This has happened to my last 3 deliveries in a row and I'm now not using them anymore due to the relentless let downs. Mainly focused around cola but not impressed with the warehousing system being used.”

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Posted 10 months ago

“Good value but two of the crisp packets had burst when they arrived”

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Posted 10 months ago

Approved Food Ltd is rated 4.6 based on 9,748 reviews