Approved Food Ltd Reviews

Name: Approved Food Ltd
Address: Approved Food Ltd. Unit 1, Silkstone Court, Upper Cliffe Road, Dodworth Business Park South, Barnsley,,, Barnsley
Rating: 4.63

4.6 Rating 9,748 Reviews

94 %

of reviewers recommend Approved Food Ltd

4.6

Based on 9,748 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Approved Food Ltd:

Approved Food is the largest online retailer of short dated food and drink in the UK. Customers regularly save over £60 on their weekly grocery shop made up of major brands and 'de-Identified' residual stock from the major supermarkets. This mix of products and savings offers our customers fantastic value every day, something that supermarkets and high-street discounters just cannot compete with.

Visit Website

Phone:

01132350553

Email:

cs@approvedfood.co.uk

Location:

Approved Food Ltd. Unit 1, Silkstone Court, Upper Cliffe Road, Dodworth Business Park South, Barnsley,,
Barnsley
S75 3SP

Approved Food Ltd 5 star review on 24th September 2024

Paul Antonelli

243

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They didn't really send items test were ordered, poor,service”

Helpful Report

Posted 2 weeks ago

Thank you for taking the time to leave us a review! 😊 I can see that there was one item that was out of stock at the time your order was packed so we contacted you to let you know about this and a refund was processed shortly after. We automatically credit missing items and let our customers know so they have the option to let us know if they would prefer a refund. If there was anything else that was missing from your order, please don't hesitate to drop us a message again at cs@approvedfood.co.uk as we are always happy to help!

Posted 6 days ago

“Painfully slow delivery. It took 7 calendar days for my order to come”

Helpful Report

Posted 2 months ago

Thank you for taking the time to leave us a review! Please accept our sincere apologies regarding the wait for your delivery. We usually aim to have orders delivered within 3-5 working days and while we try ensure orders are received well before the 5 working days, at busier times of the year we find this a bit harder to meet, especially due to high demands with the couriers. If you order with us again in future and would prefer for your order to be delivered quicker, you have the option to pay an extra £2.00 for our "Rush My Order" service. This prioritises the picking of an order and ensures it is sent out within 2 working days, even during busy periods. If you ever run into any problems when ordering from us in the future, please don't hesitate to drop us a message at cs@approvedfood.co.uk

Posted 5 days ago

“Cheap, but all arrived in extremely damaged boxes. Unable to use for gifts, have had to remove from boxes. Which doesn’t look great. Disappointed, but obviously this is why they were cheaper”

Helpful Report

Posted 3 months ago

Thank you for taking the time to leave us a review! Please accept our sincere apologies for the trouble you have had with this delivery - this is well below the level of standards we expect our customers to deal with. We always encourage customers to get in touch within 48 hours of delivery if they ever receive damaged items in their order so we can investigate this with the courier in question. If you ever run into problems like this in future, just drop us a message at cs@approvedfood.co.uk. Someone will always be happy to help! 😊

Posted 5 days ago

“All the units were dirty . None of the units had the plastic caps on them. The units seemed old and had to be cleaned before putting them up on shelf”

Helpful Report

Posted 3 months ago

Hello, I am sorry to hear you have had issues with items, please feel free to email our customer service team who will be happy to help you!

Posted 2 months ago

“Food no issues at all . However this delivery has left me wondering whether to come again . My delivery was classed as delivered but I was home and no one came to my door to try and attempt to deliver my parcel. I received email saying delivered and then I had to go try locate the parcel. My parcel was,also opened as the pharmacy where parcel was placed couldn't find my name ... but my delivery address was on it so why they opened it I don't know. Then I had to carry. My parcel for a mile on my to get it home . Then I felt like absolutely knackered when I finally got home carrying my parcel which was prob about 15kg give or take . Luckily I never had my dog with me which would have been even worse f9r me . Always been delivered to my door before with photo taken in my house to say its been delivered. But not this time and no reason for it when my home is only a mike away from the place where my parcel was dumped .”

Helpful Report

Posted 4 months ago

“Not happy with the delivery as 2 cans of Coke Cola were deflated and put in the bin, the chocolate peanuts were open and scattered over the bag and the card box was soaking !!”

Helpful Report

Posted 4 months ago

Thank you so much for taking the time to leave us a review! 😊 We're really sorry to hear you received items in this condition, it is well below the level of standard we expect our customers to put up with. I can see we haven't received any contact from you regarding this issue. If you ever run into an issue like this, please don't hesitate to get in touch with a brief description of the problem and an image of what's gone wrong. We don't expect our customers to put up with substandard goods and we are always happy to help! Kind regards, A.F

Posted 4 months ago

“One bag of pasta had split open,one packet of rice had a big hole in it as a result there was a layer of pasta and rice over everything”

Helpful Report

Posted 5 months ago

Posted 4 months ago

“Not happy - 2 items ordered were not delivered although a refund was given”

Helpful Report

Posted 5 months ago

Thank you for taking the time to leave us a review! I'm really to sorry to hear your disappointment with your recent order. I can see the reason for the missing items in your order was due to them being out of stock at the time of picking this. When an order is placed the items paid for are reserved for that order, with stock levels being altered accordingly on the website meaning that the stock is accurate. However, sometimes we may need to remove items from sale due to a number of different reasons, and if this is the case then any outstanding which include removed items will be affected, with the account being credited accordingly. The items are automatically credited rather than refunded, as we don't have the facility to issue an automatic refund due to not storing any financial information. But we are able to manually refund the credit back to the payment method on request of the customer. We can only apologise again for any disappointment caused by this. I hope this helps clear up what happened here. Kind regards, AF

Posted 5 months ago

“Received items, paid the extra £2.00 for raster delivery but that didn't happen so won't do that again. Boxes were crushed. No longer get invoice in box like used to that was a handy thing to check of products. Not sure if will buy again, been a while since shopped there but doesn't seem the same and as exciting as used to be. I do like the mystery box, that is exciting to receive. Sorry for this isn't the best review.”

Helpful Report

Posted 5 months ago

Hi Lance, Thank you for taking the time to leave us a review! 😊 I'm sorry to hear that you were disappointed with your recent order from us. We ask if you ever run into issues with your order like this, that you just drop us an email at cs@approvedfood.co.uk as we are always happy to help! Just to clear up any confusion. The extra delivery cost you paid was to push your order to top of our pick queue. I can see your order was placed at 11:05am and packed at 11:48am. This will have been sent out that same day but the couriers we use only deliver Monday to Friday. So, since this was dispatched on a Friday this wasn't delivered till the following Monday. In terms of checking your order, we have now gone paperless so you should be able to review all orders under the "My Orders" page when logged into your account. I hope this helps! Alternatively, if you drop us a message, we are able to email your order invoice if you needed. Any issues you had in this order due to the boxes being damaged, please feel free to get in touch and let us know! We can always sort something for you! I hope this helps reassures some concerns you had with this order. Kind regards, AF

Posted 5 months ago

“the goceris section often has far to few items in it to fill a basket and complete an order (either that or the website is not displaying the goods) often as little as 20 items accessable on screen ALSO PLEASE SEPERATE FOOD AND COSMETICS”

Helpful Report

Posted 5 months ago

“The products good - but the customer service is appalling - top only order if you are sure you won’t cancel as by the time they deal with your cancellation request it’s too late. Requests and emails take a long time to be dealt with meaning you miss the window for refund and cancellation also … messaging on Facebook doesn’t work so don’t waste your time”

Helpful Report

Posted 8 months ago

“I have used approved food a few times without a problem however my last purchase of ferrero richer was bad. Whilst I accept these are out of date these were 3years old and soft and inedible”

Helpful Report

Posted 8 months ago

“Have had numerous orders from Approved Foods . On my last order they delivered a wring order . Picking error I guess? I contacted customer services to resolve this matter . Unfortunately I have hear nothing back . Guess this will be the last time I use approved foods. Disappointing customer Service !”

Helpful Report

Posted 9 months ago

“I have used the Approved food service several times in the past and was pleased to order a variety of products, even if they were past their best-before date, like chocolate, fizzy drinks, crisps, and the occasional alcohol. However, lately, I haven't found much that interests me. There are maybe 2-3 items that are okay and often cost very little (case price deals, 10p or 50p deals), but these are limited to 1 or 2 per customer and usually sold out fast. The rest of the products often aren't much cheaper than in high street discounted shops. To get my shopping, I also need to reach a minimum spend of £22.50. I will also need to pay for the delivery. I wouldn’t mind if the selection included good, interesting food, but often it consists of protein shakes, decaf tea/coffee, SlimFast chocolate bars, energy drinks, and other very specific products that aren't suitable for many people, especially not for me. Additionally, the food on offer, especially chocolate bars, is not much cheaper than in discounted high street shops like Poundland. The only difference is that in high street shops, the food items are in date and there's no minimum spend required. I'm not sure if I like the Approved food anymore.”

Helpful Report

Posted 9 months ago

“It started off ok but I was not impressed with the way items seemed to just be thrown in boxes, bottle tops unchecked so contents leak onto other items & as for offering years out of date food items seems unhealthy to me”

Helpful Report

Posted 9 months ago

“some food is good vale but other can be bought cheaper on the high street. I have used Approved for years but found on several occasions that even though I have purchsed and paid for items I am then informed they are out of stock so sent a refund. They really need to resolve this issue with stock control and it is very frustrating. Disappointly on one occasion when I ordered several expensive items they mysteriously went missing. Whilst I don't want to think it is one of their employees it is quite concerning. However they do stock some good quality items at a good price.”

Helpful Report

Posted 10 months ago

“Should be cheaper given that the things are well out of date or only got a few weeks”

Helpful Report

Posted 10 months ago

“My last order has been disappointing as not delivered & slow action taken. Still awaiting order from 21st February & items now out of stock.”

Helpful Report

Posted 1 year ago

“I was disappointed to receive items months past BB date. That is despite the website indicating that there were at least a couple of months left when I ordered.”

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Posted 1 year ago

“Some of the food tastes stale unfortunately”

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Posted 1 year ago

Approved Food Ltd is rated 4.6 based on 9,748 reviews