Approved Food Ltd Reviews

Name: Approved Food Ltd
Address: Approved Food Ltd. Unit 1, Silkstone Court, Upper Cliffe Road, Dodworth Business Park South, Barnsley,,, Barnsley
Rating: 4.63

4.6 Rating 9,748 Reviews

94 %

of reviewers recommend Approved Food Ltd

4.6

Based on 9,748 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Approved Food Ltd:

Approved Food is the largest online retailer of short dated food and drink in the UK. Customers regularly save over £60 on their weekly grocery shop made up of major brands and 'de-Identified' residual stock from the major supermarkets. This mix of products and savings offers our customers fantastic value every day, something that supermarkets and high-street discounters just cannot compete with.

Visit Website

Phone:

01132350553

Email:

cs@approvedfood.co.uk

Location:

Approved Food Ltd. Unit 1, Silkstone Court, Upper Cliffe Road, Dodworth Business Park South, Barnsley,,
Barnsley
S75 3SP

Approved Food Ltd 5 star review on 24th September 2024

Paul Antonelli

243

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still I do not have my order”

Helpful Report

Posted 7 years ago

Hi Joanna, i sincerely apologise for this. I have passed this on to customer services, who will be in touch shortly to rectify this issue for you. Thanks, Leon

Posted 7 years ago

Good morning Miss Konrad, I'm sorry to hear that you have not received your order yet. I have passed this on to our Customer Services team who will be in touch shortly to resolve this. Kind regards, Jennie

Posted 7 years ago

“I am still waiting for my order very disappointed”

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Posted 7 years ago

Hi Judy, I sincerely apologise for this. I have passed this on to customer services, who will be in touch shortly to resolve this matter for you. Thanks, Leon

Posted 7 years ago

Good morning Miss Thompson, I'm sorry to hear that you are still waiting for your order. I have asked our Customer Services team to contact you to resolve this. Kind regards, Jennie

Posted 7 years ago

“More than half of my order was already out of date??”

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Posted 7 years ago

“Ordered over a week ago and still awaiting delivery. Have emailed and left a voicemail message (as you don't speak to a human) and have had no reply. I didn't receive goods at all this time last year but thought I'd have another go and give approved food a chance. Seems the joke is on me.”

Helpful Report

Posted 7 years ago

HI Mrs Stevens, Thank you for ordering with Approved Food. I'm sorry to hear that you have not yet received your order. I have passed this on to our customer services team who will be in touch shortly to resolve this. Kind regards, Jennie

Posted 7 years ago

“Ordered & paid for an item "ex stock". After a week, I was informed there was no stock and I had been given credit, not refunded. I now have a refund but during the delay, the price elsewhere has risen by £7. I won't be using this company again.”

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Posted 7 years ago

“I've not received my order yet”

Helpful Report

Posted 7 years ago

Hi Miss Sparrow, Thank you for shopping with Approved Food. I'm sorry to hear that your order has not arrived yet. I have passed this on to our customer services team who will be in touch shortly to resolve this. Kind regards, Jennie

Posted 7 years ago

“Not heard back on issue raised”

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Posted 7 years ago

Hi Mr Marklew, Thank you for ordering with Approved Food. I'm sorry that you have not had a reply to an issue that you raised. I have passed this on to our customer services team who will be in touch shortly to resolve this. Kind regards, Jennie

Posted 7 years ago

“Very misleading website and expensive delivery. I expected a lot more that what I received. I will never order again off them.”

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Posted 7 years ago

“Not yet received my first order after 8 days”

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Posted 8 years ago

Hi Joanne, I sincerely apologise for this and the inconvenience it has caused. A member of the customer services team will be in contact shortly to resolve this issue for you. Many thanks, Leon

Posted 8 years ago

“Ordered 1 item.....took 3 days to pick, 2 days to pack and send.... all in all 6 days from order to delivery. Far too long. A ridiculous amount of packing, please see image... 3 x large boxes for an item 4inches high...total madness and for this I was charged £5.99. A D1 size mailite bubble bag would have been sufficient and would have cost £2.80 via Royal Mail 2nd class small parcel.”

Helpful Report

Posted 8 years ago

Hi Gillian, we sincerely apologise for the issues that you've experienced with this order. Generally, our delivery is around 3 days but i will further investigate this matter along with the excessive packaging considering the contents. I am happy to offer you half price delivery for your next order and can only apologise again. Kind regards, Leon

Posted 8 years ago

“8 days later and my Order still says,Order being picked,to say I am not happy is an understatement, writing to see if my email gets answered Very disapointed I just hope they still have all the item I ordered,if not!!!! Update Parcels arrived today,they forgot to update my Order, a Couple of items damaged but all in all ok..t hey were on a long journey,Im sure the damaged items will be given in Credit for my next Order..”

Helpful Report

Posted 8 years ago

HI Mr Sobers, Thank you for ordering with Approved Food. I am sorry to hear that you have not received your order yet. I have passed this on to our customer services team to investigate. They will be in touch shortly to resolve this. Kind regards, Jennie

Posted 8 years ago

“Food nearly all out of date”

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Posted 8 years ago

Hi Miss Roberts, Thank you for ordering with Approved Food. We specialise in products that are short-dated or past their best before date which are all safe to consume. We show the best before date for each product on the product page. If you would prefer to only view products that are within this date there is a filter on the left hand side that filters to 'in date products' only. I hope this helps and you will order again soon. Kind regards, Jennie

Posted 8 years ago

“My second order 1st order received a bottle of fabric softener half empty which was refunded for and this time didn't receive one of the bottles of pop I ordered have got in touch but got no reply”

Helpful Report

Posted 8 years ago

Hi Adam, many thanks for your orders and apologise that this has now happened on 2 occasions. Our customer services department will be in touch shortly to resolve this matter for you. Many thanks, Leon

Posted 8 years ago

“Absolutely terrible,took nearly a week and much chasing to despatch. Then I chased again. Order had allegedly been lost by a corpurier,which when I googled doesn't even exist!! Money still not returned despite them having it a week and a bit. Disgrace of a company. All seems like a scam!!”

Helpful Report

Posted 8 years ago

Hi Mrs Edwards, Sorry to hear that you experienced a problem with the delivery of your order. The order was lost in transit while with our courier, UK Mail. I have checked with our Customer Services team and your payment has already been refunded. I hope that you will shop with Approved Food again soon. Kind regards, Jennie

Posted 8 years ago

“on the package and items of food in my last parcel were mice or rat droppings as a result have had to bin a lot I was sickened I hadn't opened the box before I re ordered im hopeing this order is not the same its unlikely ill order again it was gross”

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Posted 8 years ago

“All of the pop was out of date”

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Posted 8 years ago

Hi Mr Garnham, Thank you for ordering with Approved Food. We specialise in products that are short-dated or past their best before date which are all safe to consume. We show the best before date for each product on the product page. If you would prefer to only view products that are within this date there is a filter on the left hand side that filters to 'in date products' only. I hope this helps and you will order again soon. Kind regards, Jennie

Posted 8 years ago

“Took a week to arrive also think delivery is abit pricey food wasnt out of dat when orders by the time it got here half of it was stale and went in the bin I will not use this site again was very disappointed wen I opened some of the stuff like cereal bars and they were moldy green!!! Someone said the would contact me regarding this and did not VERY DISAPPOINTED!!!!”

Helpful Report

Posted 8 years ago

Hi Tammy, Sorry to hear that you were disappointed with your order. I have passed your details on to our customer services team who will be in touch shortly. Kind regards, Jennie

Posted 8 years ago

“Hi. I recieved my delivery at 6pm friday night and found that the package had been poorly packaged. 2 juice cartens had split and ruined my whole order. Everything was damaged. Please can anything be done. Jonharvey2013@hotmail.co.uk. 07465212407. thank you. Jon harvey”

Helpful Report

Posted 8 years ago

Hi Jon, thank you for ordering with us. Sorry to hear that you have experienced some issues with your goods. I have passed this on to our customer services department who will be in touch shortly to deal with this for you. Many thanks, Jennie

Posted 8 years ago

“Ordered my items 2 weeks ago and still not arrived. Very poor service. I have spoke to customer services who also have no idea what is going on. This is my second time of experiencing issues with their delivery service. I still have no recieved the goods, the tracking says a delivery was attempted on the 5th which it wasnt, i was in all day! Now my items have aparently been returned to sender and I have asked for a refund, lets see if they can manage that! Very dissapointed that this has happened again after what happened last time. Will not make this mistake again. Will not recommend!”

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Posted 8 years ago

“My first order a few months ago was amazing. Hence why I placed a 2nd order. Wow what a shambles. All the drinks were flat. The 'Barni' cakes were stale and hard and lastly the children's crisps were also stale. Once unhappy customer”

Helpful Report

Posted 8 years ago

Approved Food Ltd is rated 4.6 based on 9,748 reviews