Approved Food Ltd Reviews

Name: Approved Food Ltd
Address: Approved Food Ltd. Unit 1, Silkstone Court, Upper Cliffe Road, Dodworth Business Park South, Barnsley,,, Barnsley
Rating: 4.63

4.6 Rating 9,748 Reviews

94 %

of reviewers recommend Approved Food Ltd

4.6

Based on 9,748 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Approved Food Ltd:

Approved Food is the largest online retailer of short dated food and drink in the UK. Customers regularly save over £60 on their weekly grocery shop made up of major brands and 'de-Identified' residual stock from the major supermarkets. This mix of products and savings offers our customers fantastic value every day, something that supermarkets and high-street discounters just cannot compete with.

Visit Website

Phone:

01132350553

Email:

cs@approvedfood.co.uk

Location:

Approved Food Ltd. Unit 1, Silkstone Court, Upper Cliffe Road, Dodworth Business Park South, Barnsley,,
Barnsley
S75 3SP

Approved Food Ltd 5 star review on 24th September 2024

Paul Antonelli

243

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was told the day before I had to be in but you cold tell me what time the delivery would be. Then when the order finally arrived, a can of coke had burst making everything wet and sticky. Beer bottles were also badly packed and its a wonder they had not broken. Very little care seems to be taken when packing and delivering your orders.”

Helpful Report

Posted 7 years ago

“One of the items was a mascara which the seal was broken and had been used so that's what went wrong!”

Helpful Report

Posted 7 years ago

“I was sent a damaged packet of rice, attempts were made by ApprovedFood to seal a hole in the packet with sellotape before sending it to me, and to add salt to wound, the package arrived damaged with a rice puddle at the bottom of the bag. I've been offered a refund in the form of 'credit' to spend on their website. This experience has been complete prank joke; i'm left with a damaged product that may have been interfered and is completely unusable and will be thrown away. I contacted their customer service team about this and they've pre-empted a solution whereby they've offered to : i quote: "I have passed this feedback to our warehouse manager to investigate why this was sent to you in this way, from a Mr Harper." Feedback? Open an investigation, who's idea is it to send a customer a damaged item and who did the packaging because it was incredibly poor.”

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Posted 7 years ago

“For the second time now I have only received 1 of the 2 boxes that I delivered.”

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Posted 7 years ago

“The packaging and delivery were impeccable BUT the oatcakes were rancid. I have now noticed that it was clearly indicated that they were past the selling date. Even so, I don't think they should be marketed: they are inedible. (some products even if past their sell/by/date are perfectly good to eat, clearly not these oatcakes.)”

Helpful Report

Posted 7 years ago

Hi Mrs Butler, I'm sorry to hear that you were unhappy with your order. A member of Customer Service team will be in touch shortly to resolve this. Kind regards, Jennie

Posted 7 years ago

“packing wasn't as good as usually is had cream leaked out everywhere biscuits crushed not upto your usual standard”

Helpful Report

Posted 7 years ago

Hi Mrs Roberts, Please accept my apologies for the damage to your order. I understand that our customer services team have been in touch with you to resolve this. Kind regards, Jennie

Posted 7 years ago

“My bad experience was last week when I mad a huge order after an email offering free delivery. In fact it was PARTIAL free delivery so I feel badly let down. My contact with customer service did not resolve this. Doubtful about ordering again and feel trading standards may be interested.”

Helpful Report

Posted 7 years ago

“All the items that I ordered had an expiry date of 25 August 2017. Item was delivered to me 4 days after it has expired. Not happy at all. Had I known I would not have ordered a lot.”

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Posted 7 years ago

“Goods all thrown in to oversized box together (tins and fragile items) no protection or separation, therefore received box of broken biscuits, crisps, crackers etc, having been free moving in box during handling. My complaint was dealt with quickly, however, with the explanation that the box had been repacked by delivery company, for some reason. Am assured I will have refund within 48hours, so assuming that happens, I was satisfied with the complaints handling. Bad first experience though, so sorry, won't be buying again.”

Helpful Report

Posted 7 years ago

“No delivery. No contact. Have called twice no response. To way to track delivery either.”

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Posted 7 years ago

Hi Lucy, I sincerely apologise for this. I have passed this on to a member of the customer services department who will be in touch shortly to rectify the problem. Many thanks

Posted 7 years ago

“I was sent the wrong item, I have contacted customer services via email and had no response as yet”

Helpful Report

Posted 7 years ago

Hi Michelle, Apologies for the inconvenience caused and can assure you that this matter is being looked into. A member of the customer services team will contact you shortly in order to rectify this problem. Many thanks

Posted 7 years ago

“22 tins from my order had to go in the bin not happy, i was offered less than the price i paid, then i said its a refund i wanted and pointed out i paid more for the goods than they had credited me, so got the price i paid refunded, i had free delivery but was charged a small amount for delivery, if these tins were not sent to me i think the delivery would have been free due to weight, i feel delivery should have been refunded, i was upset with my order and did send pics to your facebook page, now im angry to think you would send out food to people in that state, its a total health risk , the tins were dented rusty and some had leaked there contence out , yuk this is so bad,the person that packed my order would have known the tins should never have been sent out to a customer, im yet to make up my mind what to do about this health risk to people ,”

Helpful Report

Posted 7 years ago

“I ordered 8 bottles of margarita mix and only received 7. When I called I was refunded immediately but it turned out one of the bottles had smashed when packed because all 7 bottles were covered in margarita mix and shards of glass which cut my hands and went all over my sofa and carpet.”

Helpful Report

Posted 7 years ago

Hi Nicky, We sincerely apologies for the inconvenience caused and a member of the customer services team will be in contact shortly to rectify this issue. Many thanks

Posted 7 years ago

“Half my order is not there, have e-mailed about it but so far had no reply. As this was my first order from yourselves I am awaiting the outcome on how long it takes to solve this problem and receive the rest of my order. Then I can rate again.”

Helpful Report

Posted 7 years ago

Hi Sandra, We sincerely apologies for this and the inconvenience caused. A member of the customer services team will be in touch shortly to resolve the matter for you. Many thanks

Posted 7 years ago

“This is the third time I've had an incomplete and damaged order. I won't be shopping with you again.”

Helpful Report

Posted 7 years ago

Hi Mrs Hull, Please accept my apologies for the damage to your order. I believe that this has now been resolved by our Customer Service team. Thank you for shopping with Approved Food. Kind regards, Jennie

Posted 7 years ago

“Hi I received a card through my door to say the parcel was in the dustbin. I really don't think it is appropriate putting edible items in a filthy bin. Added to this it was bin collection day. The binmen could easily have emptied the bin with the parcel in it. I have thrown the items away and won't be placing any more orders.”

Helpful Report

Posted 7 years ago

“Very disappointed, lack of communication. Never received delivery due to damage on the way to dispatch, had to chase them for update. Only positive was speedy refund.”

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Posted 7 years ago

“Very disappointed.”

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Posted 7 years ago

“Order placed on 16th July, confirmation of dispatch on 18th July. It is now 24th July and I have not received my delivery.”

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Posted 7 years ago

Hi Mrs Phillips, Please accept my apologies that you have not received your order yet. A member of our Customer Services team will contact you ASAP to resolve this. Kind regards, Jennie

Posted 7 years ago

“Dreadful. I still haven't got my food because yodel came when I was out so have had to order redelivery at work and somehow try and find a way to carry it home. I don't drive and have disabilities which is why I order online. They use yodel whose depot is based several towns away from mine and would involve a 40 minute train journey to get there. Very disappointed .”

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Posted 7 years ago

Approved Food Ltd is rated 4.6 based on 9,748 reviews