Approved Food Ltd Reviews

Name: Approved Food Ltd
Address: Approved Food Ltd. Unit 1, Silkstone Court, Upper Cliffe Road, Dodworth Business Park South, Barnsley,,, Barnsley
Rating: 4.63

4.6 Rating 9,748 Reviews

94 %

of reviewers recommend Approved Food Ltd

4.6

Based on 9,748 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Approved Food Ltd:

Approved Food is the largest online retailer of short dated food and drink in the UK. Customers regularly save over £60 on their weekly grocery shop made up of major brands and 'de-Identified' residual stock from the major supermarkets. This mix of products and savings offers our customers fantastic value every day, something that supermarkets and high-street discounters just cannot compete with.

Visit Website

Phone:

01132350553

Email:

cs@approvedfood.co.uk

Location:

Approved Food Ltd. Unit 1, Silkstone Court, Upper Cliffe Road, Dodworth Business Park South, Barnsley,,
Barnsley
S75 3SP

Approved Food Ltd 5 star review on 24th September 2024

Paul Antonelli

243

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful experience, no updates for a week, then cancelled my order initially blaming DPD, then back peddling saying it was not DPD and just a shipment issue, happy to take my money and charge extra for delivery though! Refunded after 10 wasted days, my advice, avoid, avoid, avoid”

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Posted 3 years ago

“Still not received after ordering 2 weeks ago”

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Posted 3 years ago

“I received expire d products”

Approved Food Ltd 1 star review on 29th May 2021

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Posted 3 years ago

“The whole process was a nightmare never buying from these again,”

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Posted 4 years ago

“Increasingly items are removed from the shopping after you have paid or substituted - be warned!”

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Posted 4 years ago

Good morning, Thank you for taking the time to leave this review, we're sorry to hear that you are disappointed with your experience. Due to the nature of our business, we undertake stock audits regularly and therefore sometimes stock that has already been bought can be removed if we aren't able to send this out. We never offer replacement items for items in the order, so if you could please email cs@approvedfood.co.uk with the order number and item that was missing/replaced, we will get this looked into for you. Thank you again for your feedback. Kind regards AF

Posted 4 years ago

“Crisps 5 months past b/ b date I ordered 12 packets of plain crisps and received 5 packets the rest made up of Worcestershire sauce French fries. I could have got curry paste £1 cheaper from Poundstretcher (not by the b/b date) and the coffee mate was only 2 pence per kilo cheaper than Iceland (fresh) not impressed with your products”

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Posted 4 years ago

Good Morning David, Thank you for your message. We are sorry to hear about your order and the missing items. If you would like to get in touch with customer service they would be more than happy to resolve your issue. cs@approvedfood.co.uk Kind Regards, AF.

Posted 4 years ago

“No communication from company till I chased. Order arrived, box damaged and huge hole in outer and inner box, some items missing and others damaged and unfit for consumption. Won't be using again”

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Posted 4 years ago

Hi, We're so sorry to hear about how this has arrived, could you please email photos of the problem items to cs@approvedfood.co.uk if you haven't already, so that they can get this looked into and resolved for you? Kind regards AF

Posted 4 years ago

“Total rubbish Damp food coffee bitter taste Have reported to food health agencies Also today I will go on Facebook and Twitter And ask MSE not to recommend items return still no refund”

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Posted 4 years ago

“Great product, good price, but appalling delivery service. Given a Friday night slot between 7pm and 9pm. Asked our neighbours to leave the access gates open for the van, but nobody turned up. No text, no email, nothing. Got a message Saturday to say they were turning up Sunday stating a two hour slot and they turned up early. Fortunately, we were in. When I emailed customer service, I got a standard reply of ‘sorry if we caused you concern’. Great !!!!!!”

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Posted 4 years ago

“Never had any problems before last order Still waiting for it to be delivered to my work”

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Posted 5 years ago

Hi Robert, I'm really sorry to hear about this! Could you please send a message to our customer services team (cs@approvedfood.co.uk) with your order number and they will be happy to help. Apologies again for this. Kind Regards AF

Posted 5 years ago

“Where do I begin! I made an order on Monday 16th September & was advised it would be delivered on Tuesday 17th. September Someone waited in all day & It didn’t arrive. Eventually it was reported that the carrier couldn’t find our address. This was very surprising as although we live in a rural area we have online carriers delivering daily. For example I ordered something from another company at the same time (16th September) as my Approved food order. It arrived promptly at the advised time within a 2 hour time slot on 17th September. After many complaints the delivery finally arrived on Saturday 21st September An order I made with Amazon on 21st September arrived on 22nd. Both my other deliveries were postage free whereas I had to pay for the one from Approved foods. Hence I won’t be using them again especially as I haven’t been offered an compensation even for the postage”

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Posted 5 years ago

Hi Jennifer, So sorry to hear that you have experienced these problems with delivery and for the inconvenience/frustration caused by this. We aim to provide the best service possible for our customers, so all of your comments have been recorded and fed back to the courier for further investigation. Please could you check your emails, as I have been advised by the customer services team that this has now been resolved and a goodwill gesture provided. Apologies again and thank you for taking the time to leave this review. Best wishes AF

Posted 5 years ago

“Received Nutella out of date and all went to bin. No one even bother to reply to my email's or phone calls”

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Posted 6 years ago

“Website layout is pretty poor. If they made it easier to filter and find products in range of pricing, reviews, best match that would be so much easier. I hate having to search through page after page and not finding what I want. Also the delivery is far too pricey. I do appreciate that it's a small business but we need more offers on delivery. I would order alot more often if the delivery was cheaper.”

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Posted 6 years ago

“I received my order this week, with broken glass as the bottom where one of the items had smashed and poured out everywhere. It was also missing 4 other items that I had ordered. I have rung and emailed customer services and had no response.”

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Posted 6 years ago

Hello, we apologise for this. I have given your details to our customer service team, however, we are experiencing a high volume of emails and calls but getting back to everyone in order as soon as possible. Your issue is important thanks for your patience. AF

Posted 6 years ago

“Sent me stuff that have been expired over a year ago.”

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Posted 6 years ago

Hello, We apologise you were not happy with your order. Approved Food specialises in selling short-dated products, those close to or past their best before date. The best before date is related to food quality, therefore, food past this date is safe to consume. This means we can pass on huge savings to our customers. If you prefer not to see these products you can click 'show only in date products' on the left-hand sidebar. Thanks, AF

Posted 6 years ago

“I am still waiting for my delivery paid for on November 2nd. I have tried to contact you and the carrier to no avail. I should not have to chase the carrier, the order was placed with you. I am extremely disappointed”

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Posted 6 years ago

“Difficult to write a review when my order never arrived. I emailed their customer services and got an automated reply but have had no other communication from them. So 0 out of 10. To be fair, I've dealt with this company for about eight years, and this is the first time this has happened.”

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Posted 6 years ago

“Unfortunately, last order got missing. I'd advise you to avoid DHL as our parcel is missing and the food has never arrived. What a shame”

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Posted 6 years ago

“2 voicemails left and 1 ticket raised with no reply My latest order was showing being picked for several days so my husband went down to depot to find out what was happening My order was sat there waiting to be collected Order missing a couple or items and a bag of flour has a hole in it”

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Posted 6 years ago

“Still waiting”

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Posted 7 years ago

Approved Food Ltd is rated 4.6 based on 9,748 reviews