Approved Food Ltd Reviews

Name: Approved Food Ltd
Address: Approved Food Ltd. Unit 1, Silkstone Court, Upper Cliffe Road, Dodworth Business Park South, Barnsley,,, Barnsley
Rating: 4.63

4.6 Rating 9,670 Reviews

94 %

of reviewers recommend Approved Food Ltd

4.6

Based on 9,670 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.7 out of 5

About Approved Food Ltd:

Approved Food is the largest online retailer of short dated food and drink in the UK. Customers regularly save over £60 on their weekly grocery shop made up of major brands and 'de-Identified' residual stock from the major supermarkets. This mix of products and savings offers our customers fantastic value every day, something that supermarkets and high-street discounters just cannot compete with.

Visit Website

Phone:

01132350553

Email:

cs@approvedfood.co.uk

Location:

Approved Food Ltd. Unit 1, Silkstone Court, Upper Cliffe Road, Dodworth Business Park South, Barnsley,,
Barnsley
S75 3SP

Approved Food Ltd 5 star review on 24th September 2024

Paul Antonelli

243

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One bag of pasta had split open,one packet of rice had a big hole in it as a result there was a layer of pasta and rice over everything”

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Posted 2 months ago

Thank you so much for taking the time to leave us a review! 😊 We're really sorry to hear you received items in this condition, it is well below the level of standard we expect our customers to put up with. I can see we haven't received any contact from you regarding this issue. If you ever run into an issue like this, please don't hesitate to get in touch with a brief description of the problem and an image of what's gone wrong. We don't expect our customers to put up with substandard goods and we are always happy to help! Kind regards, A.F

Posted 1 month ago

“Very good quality, delivered in a short time.”

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Posted 2 months ago

“Great service”

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Posted 2 months ago

“Great products, great prices. Allow me to try things I would not normally buy. Delevery is fast and I am kept u dated all the way. Definitely recommend this company. ****I”

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Posted 2 months ago

Great to hear, Marilyn! Thank you! 😊

Posted 2 months ago

“Been buying from Approved Food for a couple of years now. I’ve had some great savings especially on tinned goods, it’s saved me a lot. I would highly recommend.”

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Posted 2 months ago

That's brilliant! Thanks for leaving us a review!

Posted 2 months ago

“I've had a few boxes from Approved Food and have been very happy with the quality of everything I have received. Some of the foodstuffs are not actually out of date! When ordering, you can hover over the Item and see the Use By date. All items, including glass jars and bottles, are well packaged and everything has arrived undamaged.”

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Posted 2 months ago

Glad to hear it! Thank you for taking the time to leave us a review!

Posted 2 months ago

“The dates are a little bit soon on some things but on the whole a good experience. I managed to get a box of goods for £25 with delivery which was worth £75. So very good value as long as you eat things in time.”

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Posted 2 months ago

“Not happy - 2 items ordered were not delivered although a refund was given”

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Posted 2 months ago

Thank you for taking the time to leave us a review! I'm really to sorry to hear your disappointment with your recent order. I can see the reason for the missing items in your order was due to them being out of stock at the time of picking this. When an order is placed the items paid for are reserved for that order, with stock levels being altered accordingly on the website meaning that the stock is accurate. However, sometimes we may need to remove items from sale due to a number of different reasons, and if this is the case then any outstanding which include removed items will be affected, with the account being credited accordingly. The items are automatically credited rather than refunded, as we don't have the facility to issue an automatic refund due to not storing any financial information. But we are able to manually refund the credit back to the payment method on request of the customer. We can only apologise again for any disappointment caused by this. I hope this helps clear up what happened here. Kind regards, AF

Posted 2 months ago

“Good speedy delivery. Good customer service. Think deals not quite as good lately, but occasionally there is a really good deal. Will continue to use as well worth it. Can recommend.”

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Posted 2 months ago

That's great to hear! Thank you for taking the time to leave this review! We really do appreciate it!

Posted 2 months ago

“Great choice and fantastic prices. Delivery was quick.”

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Posted 2 months ago

“Received items, paid the extra £2.00 for raster delivery but that didn't happen so won't do that again. Boxes were crushed. No longer get invoice in box like used to that was a handy thing to check of products. Not sure if will buy again, been a while since shopped there but doesn't seem the same and as exciting as used to be. I do like the mystery box, that is exciting to receive. Sorry for this isn't the best review.”

Helpful Report

Posted 2 months ago

Hi Lance, Thank you for taking the time to leave us a review! 😊 I'm sorry to hear that you were disappointed with your recent order from us. We ask if you ever run into issues with your order like this, that you just drop us an email at cs@approvedfood.co.uk as we are always happy to help! Just to clear up any confusion. The extra delivery cost you paid was to push your order to top of our pick queue. I can see your order was placed at 11:05am and packed at 11:48am. This will have been sent out that same day but the couriers we use only deliver Monday to Friday. So, since this was dispatched on a Friday this wasn't delivered till the following Monday. In terms of checking your order, we have now gone paperless so you should be able to review all orders under the "My Orders" page when logged into your account. I hope this helps! Alternatively, if you drop us a message, we are able to email your order invoice if you needed. Any issues you had in this order due to the boxes being damaged, please feel free to get in touch and let us know! We can always sort something for you! I hope this helps reassures some concerns you had with this order. Kind regards, AF

Posted 2 months ago

“Good asusual”

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Posted 2 months ago

“I have used approved food for many years and found them to be very good”

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Posted 2 months ago

“Ordered a surprise box for £1 - very disappointed with the quality of the items - all totally out of date 2021 - foul tasting Coke Max and Peach Tea - the same with out of date and stale crisps. I promised my husband, son and daughter that I would never be tempted to order a surprise box again! I had simply paid to dispose of someone elses waste. Other items in date were fine and reasonably priced.”

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Posted 2 months ago

Hi Tracey, Thank you for taking the time to leave us a review! I'm really sorry to hear about the issues you had with this order! I can see from your invoice that the Lucky Box you purchased was our 2021 dated box, (which explains the dates on the items). If you aren't happy with the items you received you should definitely drop us a message in future as we are always happy to help and do not expect customers to have to put up with items they aren't happy with. Kind regards, AF

Posted 2 months ago

“I have saved quite a lot of money and the delivery is really fast”

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Posted 2 months ago

“Fabulous offers”

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Posted 2 months ago

“Have bought many amazing things off of Approved Food, not just food though, just bought Christmas present bath bomb packs for friends. The food is good quality, there are many interesting new foods and drinks that I would never get to try otherwise - in some cases I couldn't afford them at normal price - and the prices are amazing! :D Example; I bought a pack of seven Rocky bars for a penny - you can only get five packs now and they go for between a pound and one fifty. Have given samples out to friends (including the bloke who delivers the boxes and the postie) and highly recommend them to all. And on the very very rare occasion that there is something not right or missing (three times out of hundreds for me - over a lot of years), they get back to you straight away and sort it out. :) Unless you are fussy about sell/use by dates you are onto a winner! :D”

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Posted 2 months ago

Thank you so much for taking the time to leave us this review, Paul! We really do appreciate it! Glad to hear you are happy with your stash! Enjoy!

Posted 2 months ago

“It’s always exciting to see what goodies are on sale and receiving them with a lucky box! Quick delivery and good communication”

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Posted 2 months ago

“the goceris section often has far to few items in it to fill a basket and complete an order (either that or the website is not displaying the goods) often as little as 20 items accessable on screen ALSO PLEASE SEPERATE FOOD AND COSMETICS”

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Posted 2 months ago

“Majority of food ordered is still OK to eat but some best before items have to go straight in the bin. When ordering items that show in stock are sometimes refunded to your online account as Approved Food state no stock is available. Would be better to credit back to the payment card used. Can be frustrating.”

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Posted 2 months ago

Approved Food Ltd is rated 4.6 based on 9,670 reviews