Approved Food Ltd Reviews

Name: Approved Food Ltd
Address: Approved Food Ltd. Unit 1, Silkstone Court, Upper Cliffe Road, Dodworth Business Park South, Barnsley,,, Barnsley
Rating: 4.63

4.6 Rating 9,748 Reviews

94 %

of reviewers recommend Approved Food Ltd

4.6

Based on 9,748 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Approved Food Ltd:

Approved Food is the largest online retailer of short dated food and drink in the UK. Customers regularly save over £60 on their weekly grocery shop made up of major brands and 'de-Identified' residual stock from the major supermarkets. This mix of products and savings offers our customers fantastic value every day, something that supermarkets and high-street discounters just cannot compete with.

Visit Website

Phone:

01132350553

Email:

cs@approvedfood.co.uk

Location:

Approved Food Ltd. Unit 1, Silkstone Court, Upper Cliffe Road, Dodworth Business Park South, Barnsley,,
Barnsley
S75 3SP

Approved Food Ltd 5 star review on 24th September 2024

Paul Antonelli

243

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not quite as good value for money any more, given that items are still out of date and you've put a limit on the amount you can buy so sometimes I find it hard to find £20's worth for an order. What really bugs me is you taking items out of my bag when I still have tons of time left to check out. This is the sole reason for me not recommending you any more. I complained once a long time ago and you still haven't done anything about it!”

Helpful Report

Posted 7 years ago

Hi Lyndsey, I apologise for this and the inconvenience caused. Just to clarify, you need to be logged in to your account to reserve the product for '30 mins'. If you are not logged in and someone else is they will be given precedence for the product/timeframe. Hope this helps and apologies again. Many thanks, Leon

Posted 7 years ago

“All foods that i ordered when arrived were small snack size, i could of got most of the items from BM or quality save it was a bit miss leading. and as for the half price delivery the code did not work. Overall not as i was expecting and very disapointed.”

Helpful Report

Posted 7 years ago

Hi Scott, Apologies that you didn't have the experience you was looking for. In regards to the product sizes, we do list the product sizes on the product page. I have passed this on to the customer services department who will be in contact shortly. Again, apologies for the inconvenience caused. Many thanks, Leon

Posted 7 years ago

“Very disappointed by the hand cream packaging, it was in very poor condition and not suitable to give as a gift as I had intended.”

Helpful Report

Posted 7 years ago

Hi Jacqueline, I apologise for the inconvenience caused regarding this product. I have passed this issue on to the customer services department who will be in contact shortly to rectify this issue. Many thanks, Leon

Posted 7 years ago

“The box I bought from Approved Food was left at the building door while I was away. I got a SMS from Yodel saying that "the parcel has been delivered to neighbour". This was not true, it was literally standing there on the building door, ready to be picked up by anyone passing. Will not be ordering from Approved Food again. This is unacceptable.”

Helpful Report

Posted 7 years ago

“There are too many paper packaging for the amount of items delivered. In these times of sustainability and environmental issues - I would have expected some cleaver packaging to reduce waste - less packaging- reduce recycling cost.”

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Posted 7 years ago

“My first time ordering. It arrived after a week and some of my order was missing even though I'd been charged. Unimpressed”

Helpful Report

Posted 7 years ago

Hi Miss Ashby, Thank you for shopping with Approved Food. Please accept mt apologies that your order was incomplete. I have asked a member of our customer services team to contact you to resolve this. Kind regards, Jennie

Posted 7 years ago

“I was told about there being a good offer for organic chicken feed on this site. I therfore decided to make an order, as I needed some for some organically reared chickens, I ordered a few secondary items to reach the minimum spend. I just received my delivery and see that they've marked the feed as out of stock and they've only delivered the secondary items. And have kept my money too rather than refunding as "credit towards a future order." They've also still charged me the full price of delivery which included the 20 kg chicken feed. All in all not a good experience.”

Helpful Report

Posted 7 years ago

Hi George, I sincerely apologise for this and the inconvenience caused. I have passed this on to the customer services department who will be in touch shortly to deal with the issue. Many thanks, Leon

Posted 7 years ago

“I was disappointed to receive packets of soup that I thought would be tins and packets of gravy that I thought were going to be boxes...personally for me the selection of food tht I would actually use is limited so I ended up buying sweets and crisps to get my minimum spend”

Approved Food Ltd 2 star review on 20th April 2017

Helpful Report

Posted 7 years ago

“Looking at the amount of food ordered it would of probably cost the same as going to pound land.. don't think I'll be ordering again.”

Helpful Report

Posted 7 years ago

“Havent received my order yet which i ordered a week ago. So cant really give an honest review at this time.”

Helpful Report

Posted 7 years ago

Good morning Mrs Gibb, I'm sorry to hear that you haven't received your order yet. I have passed this on to our Customer Services team who will be in touch shortly to resolve this. Kind regards, Jennie

Posted 7 years ago

“Individual bars were all squashed had to bin them”

Helpful Report

Posted 7 years ago

Hi Mrs Hamshere, Thank you for ordering with Approved Food. I'm sorry to hear that you received some damaged items, please accept my apologies. I have passed this on to our customer services department who will be in touch shortly to resolve this. Kind regards, Jennie

Posted 7 years ago

“Lenor spilt over everything! At least it smelt good.”

Helpful Report

Posted 7 years ago

Hi Miss White, we sincerely apologise for the inconvenience caused and I have passed this on to the customer services department, who will contact you shortly. Many thanks, Leon

Posted 7 years ago

“Okay. Delivery came with tins on top of crisps and my deal of the day. Broken packets everywhere. Was promised either a refund or credit and neither have happened. Dissappointed. Finally got refund , no replacements for either crisps or deal of the day.”

Helpful Report

Posted 7 years ago

“How can I review something that I still don't have. I got a text saying that I would receive my parcel on Monday and I still don't have it. Wasted all the time making sure there is someone at home to receive it. Not very happy right now”

Helpful Report

Posted 7 years ago

Hi Mrs Barkway, Thank you for ordering with Approved Food. I'm sorry to hear that you have not received your order yet. I have passed this to customer services to investigate and they will be in touch with you shortly to resolve. Kind regards, Jennie

Posted 7 years ago

“Would have liked a reply from their customer services, over a payment enquiry. Would also have liked all my small sachets of mayonnaise to be in a box or bag and not scattered within several boxes loose. If customer services had replied my score would have been higher. Everything I ordered arrived and on Time, but not packed very well.”

Helpful Report

Posted 7 years ago

Hi Miss Gunningham, Thank you for ordering with Approved Food. I'm sorry to hear that you were not completely satisfied with your order. We have had a small technical issues with emails getting through to our customer services which I can only apologise for. I have passed your comments on to our customer services department who will be in touch shortly to resolve this. Kind regards, Jennie

Posted 7 years ago

“Customer service is very poor did use there form to register a complaint about how one lot of my goods were packed have had no reply. I am afraid companies who cannot reply to customer complaints are a complete waste of time with myself, so i will never use this company again nor will i recommend them.”

Helpful Report

Posted 7 years ago

Hi Mr Grady, Thank you for ordering with Approved Food. I'm sorry to hear that you have not had a good experience with our Customer Service form. It is our aim to reply to each and every complaint or concern that we receive, so I apologise that you did not receive a reply. I have spoken to Customer Services and they will be in touch with you shortly to resolve this. Kind regards, Jennie

Posted 7 years ago

“I ordered 3 special k and did not receive I have emailed and no reply”

Helpful Report

Posted 7 years ago

Hi Mrs Abley, Thank you for ordering with Approved Food. I'm sorry to hear that you were missing items from your order. I have passed this on to our customer services team to investigate and they will be in contact with you shortly to resolve this. Kind regards, Jennie

Posted 7 years ago

“order arrived with items missing! tried to contact approved but as yet no response????”

Helpful Report

Posted 7 years ago

Hi Mr Punter, Thank you for ordering with Approved Food. I'm sorry to hear that you were missing some items from your order. I have passed this on to our Customer Services department who will be in touch shortly to resolve this. Kind regards, Jennie

Posted 7 years ago

“The majority of the products were fine and how I expected them to arrive. The box of the £15 bottle of psoriasis cream I ordered was being held together by about 4 pieces of sellotape, luckily the tube inside was okay but the crap box made it very difficult to read the directions. I don't expect this when I pay £15 for something. The big box arrived and when I went to open it I saw the markings on the side which read "this way up" and of course, it was upside out and a part of the box was completely soaked through. I opened the box to find that the bottle of wood floor cleaner was completely empty (I thought you'd sent an empty bottle at first!) but then realised that was why the outer box was so wet and why everything else I ordered was now sticky.”

Helpful Report

Posted 8 years ago

Hi Miss Potts, Thank you for ordering with Approved Food. I'm sorry to hear that your order arrived damaged. Please accept my apologies. I have passed this on to our customer services team who will be in touch with you shortly to resolve this. Kind regards, Jennie

Posted 8 years ago

“Although one item, in a jar, was still in use by date the it was possible to depress the lid, this was therefore a 'reject item'. Other item was fine.”

Helpful Report

Posted 8 years ago

Hi Mr Bull, Thank you for ordering with Approved Food. I'm sorry to hear that you received an unsuitable item. Please accept my apologies. I have passed this on to our customer services team who will be in touch shortly to resolve this. Kind regards, Jennie

Posted 8 years ago

Approved Food Ltd is rated 4.6 based on 9,748 reviews