Approved Food Ltd Reviews

Name: Approved Food Ltd
Address: Approved Food Ltd. Unit 1, Silkstone Court, Upper Cliffe Road, Dodworth Business Park South, Barnsley,,, Barnsley
Rating: 4.63

4.6 Rating 9,748 Reviews

94 %

of reviewers recommend Approved Food Ltd

4.6

Based on 9,748 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Approved Food Ltd:

Approved Food is the largest online retailer of short dated food and drink in the UK. Customers regularly save over £60 on their weekly grocery shop made up of major brands and 'de-Identified' residual stock from the major supermarkets. This mix of products and savings offers our customers fantastic value every day, something that supermarkets and high-street discounters just cannot compete with.

Visit Website

Phone:

01132350553

Email:

cs@approvedfood.co.uk

Location:

Approved Food Ltd. Unit 1, Silkstone Court, Upper Cliffe Road, Dodworth Business Park South, Barnsley,,
Barnsley
S75 3SP

Approved Food Ltd 5 star review on 24th September 2024

Paul Antonelli

243

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Mislead by unclear or incorrect offers, one example was a special offer of £10rrp down to a special price of £5 which ended up being for just 5 short dated cans of Coca Cola Zero (3 of which had blown out of shape), rather than the cases labelled 24 x 330ml which were pictured, the description didn’t say it was for just individual cans either and at that price who’d have guessed. The price being far more than the price of non short dated Coca Cola Zero cans on offer in our local Morrissons which worked out at 24p per can. So disappointed when I opened that, our first delivery, and it took well over a week for DX to deliver too. It was just a shame I’d put in another order by the time this one actually was delivered. Perhaps it was just mistakes and unfortunate with the delivery too but my experience is 2 out of 10.”

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Posted 3 years ago

“Expensive out of date food. 8 cans of coke for 6 pounds, tesco do the same for 4 pounds. The idea is people buy out of date food for cheaper, not for the same price or more as food that is in date. Won't be using again.”

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Posted 3 years ago

“For a start off parcel was left outside the driver didnt even bother to knock. Not sure if it was good value or not much cheaper than local shops”

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Posted 3 years ago

“I've had four orders with this company, and I've had problems with every one of them. Whether it's slow delivery, damaged goods and poor customer service response, or failure to implement 'Free Delivery', there's always a problem. You would think after a couple of bad orders that I would learn, but I kept thinking that it had to improve. It didn't.”

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Posted 3 years ago

“Some of the food on this order was over a year old. The uht milk was curdled. Have contacted approved food but no reply.”

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Posted 3 years ago

Good Morning, We are sorry to hear about the condition some of your items arrived in. This is definitely not the standard we expect from our company. All customer feedback and photos are stored internally, so that we can continue to monitor and improve the service that we offer and take action where required. Our customer service team work as hard as possible to reply to emails as quickly as they can. Thank you for your patience. Kind Regards, AF.

Posted 3 years ago

“Historically, this company have been good value until of late. I paid for my order to be delivered, the DX courier stated Tues, I work Tues so rescheduled for Wed. They gave me a delivery slot it did not turn up. They then rescheduled it for the Wed, gave me a delivery slot it did not turn up. I spoke to Approved Foods they said DX could not gain access despite being in all day. Approved Foods said they would investigate, they did and they said the courier had rejected the delivery. Finally, on the Thurs it was delivered and dumped on my doorstep. Contacted Approved Food, who didnt comment, offered to refund delivery charge. Will I shop there again ?? No ......”

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Posted 3 years ago

Hi Angeline, We're really sorry about the experience you've had as we don't expect this standard for our customers. We would like to assure you that all feedback is recorded so that this can be investigated further with the courier where required. Our apologies again. Kind regards AF

Posted 3 years ago

“Wasn’t very happy with my order as the main thing I ordered was out of stock wouldn’t of made an order if I knew this, asking feel you should of gave me my money back and not credit as I payed for it with money”

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Posted 3 years ago

Hi, We're so sorry for any disappointment caused by this item being unavailable. We are constantly doing spot audits and if items are deemed unfit for sale, then these will be removed from orders. As we don't store financial details for security reasons, we aren't able to provide an automatic refund to the payment method which is why this is automatically credited. However, if you could email cs@approvedfood.co.uk with your order ID we will be happy to manually refund this for you. Kind regards AF

Posted 3 years ago

“Happy with the deals and amount of quality, discounted products, yet a item from my order was out of stock. I was not offered an alternative, or additional discount despite the same item being in stock at the same price, but listed differently (not sure why??) additionally my package when delivered was open. When I asked the delivery driver why, the driver stated he received it like that. Lastly, when emailed about my item not being in stock, I was automatically given a instore credit, which I did not want. I had to email your customer service to request a monetary refund something that I shouldn't have to ask, it should be automatic. On this occasion, and on this order the service has really been affected, it puts me of purchasing from this site in the future I'm afraid to say.”

Helpful Report

Posted 3 years ago

Hi, Thank you for your review, we're sorry for any disappointment you have had with this order. Your comments regarding how this order has arrived have been recorded for further monitoring and investigation, and we appreciate you bringing this to our attention. In regards to the out of stock item being credited to your Approved Food account, we don't actually process the payments ourselves and use a third party payment processor to do so, for security reasons. As such, for these said security purposes, we don't story any financial details and therefore don't have the facility to automatically refund straight to the payment method. However, we are always happy to refund this manually on request, as was done so with your order. I hope this helps to explain the reasoning behind why this was credited rather than refunded in the first instance, and would like to thank you again for making us aware of the issues with delivery. Kind regards AF

Posted 3 years ago

“I was very impressed with the items I got. I ordered 3 Easter eggs. 2 large and 1 medium. The large eggs were heavier and more expensive. I received 3 small/medium eggs, all the same weight. I highly doubt I'll be using them again if they are going to scam people out of items they actually ordered.”

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Posted 4 years ago

Good Morning Samantha, Thanks for your message. We are sorry to hear about this. Please message our customer service team to help you with any issues you have. cs@approvedfood.co.uk Kind regards, AF

Posted 4 years ago

“Missing item. Worst of all was that 9 of one product had torn packaging and their was gooey sticky stuff on the items. Not good”

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Posted 4 years ago

Good Morning, Thank you for your message. We are sorry to hear about the condition of your order. We can assure you that this is not the standard we expect. Please message our customer service team who would be more than happy to help at cs@approvedfood.co.uk Kind Regards, AF.

Posted 4 years ago

“Change your courier. I understand in these testing times that there are less staff etc. Than usual, however The courier scanned my box as delivered when it handy been delivered, I then had an email saying I'd get it the following day in the morning, didn't get it, contacted the courier on twitter, to get a snippy response saying its been delivered (it handy) informing me to get back to the sender, it took approved food a day and age to reply to my emails, this is all after it took them 10 days to dispatch the box in the first place, 13 days later I recieved it, on the evening of the second day, box was battered, and soaking wet, luckily I only bought bottles of alcohol, otherwise I shudder to think what food would have been like. I got a refund on my postage, but doesn't seem worth it for the amount of times, and people I had to fight with.”

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Posted 4 years ago

Hi David, We're really sorry to hear that you have had this bad experience. This isn't what we expect for our customers, and your feedback has all been noted to help us continue to improve the services that we offer. Thank you for taking the time to leave this review. Kind regards AF

Posted 4 years ago

“Some of the prices shown are different to the price shown (more expensive) this isn't good as I only noticed once my order was delivered but could not get in touch with you to try sort the issue out. Really not a happy man tbh. I won't be using the site again unless this issue is sorted out.”

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Posted 4 years ago

“Not for me.”

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Posted 4 years ago

“Hadn't ordered for a while but my sons wanted to order some stuff. Relatively small order with mostly drinks and snacks. It turned up in a really bad state, box ripped open and soaking with the driver saying he thought he got everything back in (turned out he didn't). Had a whole bottle of vinegar smashed inside and 3/4 bottle of coke gone, which explained the soaking box. Mailed the delivery firm, got an apology but told to take it up with approved food, but after mailing and waiting 5 days....no response from them at all about the delivery or the missing items.”

Helpful Report

Posted 5 years ago

Hi Jason, Thanks for your review. I'm really sorry to see how this order has arrived and that you haven't received any contact about this. I've been checking with the team and we can see that an email was sent to you on the 25th September. Could you please check your emails and, if you haven't received this, email directly to cs@approvedfood.co.uk. We will be more than happy to resolve this for you. So sorry again about this. Kind Regards AF

Posted 5 years ago

“Order completed efficiently but my price query about it was ignored completely which wasn’t appreciated”

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Posted 5 years ago

All queries are answered by email, if you can please email cs@approvedfood.co.uk the customer service team will be happy to help your query - AF

Posted 5 years ago

“Have a complaint about your rrp prices as feel i was over charged for go cat dry cat food 1.99 for a 340gm box is more than I pay in shops”

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Posted 5 years ago

“a bottle of chardonnay was smashed in he bottom of the box”

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Posted 5 years ago

Hi, So sorry to hear this - could you please email our customer service team about this and they will be happy to help? cs@approvedfood.co.uk Thanks AF

Posted 5 years ago

“Used to be a great site but prices have gone up stupidly high for out of date & damaged stuff. Don't recommend it as much now :(”

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Posted 5 years ago

Hi, So sorry that you feel this way! All feedback is passed onto the appropriate team, as we are always trying to provide the best service for our customers. Thanks for taking the time to leave this review, and I'm sorry again for any disappointment. Kind Regards AF

Posted 5 years ago

“Some dog food not so good and found cheaper elsewhere noticed prices creeping up! As well as delivery charges on my big orders”

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Posted 5 years ago

Thank you for ordering with us and for your feedback, AF

Posted 5 years ago

“Products were good but postage was a disgrace I live outside Aberdeen but was charged postage for Highland and Islands disgrace added £10.50 onto my order”

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Posted 6 years ago

Approved Food Ltd is rated 4.6 based on 9,748 reviews