Approved Food Ltd Reviews

Name: Approved Food Ltd
Address: Approved Food Ltd. Unit 1, Silkstone Court, Upper Cliffe Road, Dodworth Business Park South, Barnsley,,, Barnsley
Rating: 4.63

4.6 Rating 9,748 Reviews

94 %

of reviewers recommend Approved Food Ltd

4.6

Based on 9,748 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Approved Food Ltd:

Approved Food is the largest online retailer of short dated food and drink in the UK. Customers regularly save over £60 on their weekly grocery shop made up of major brands and 'de-Identified' residual stock from the major supermarkets. This mix of products and savings offers our customers fantastic value every day, something that supermarkets and high-street discounters just cannot compete with.

Visit Website

Phone:

01132350553

Email:

cs@approvedfood.co.uk

Location:

Approved Food Ltd. Unit 1, Silkstone Court, Upper Cliffe Road, Dodworth Business Park South, Barnsley,,
Barnsley
S75 3SP

Approved Food Ltd 5 star review on 24th September 2024

Paul Antonelli

243

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The chocolates were considerably out of date. The face mask was thin and quite useless.”

Helpful Report

Posted 2 years ago

Hello, Sorry to hear that you are disappointed with the experience you have had with us on this occasion. Your comments have been recorded so that we can continue to monitor the service that we offer, and we appreciate you taking the time to leave this feedback. If you ever have any issues with an order, please contact cs@approvedfood.co.uk and our customer service team will be happy to help you Kind regards AF

Posted 2 years ago

“I still have not received my order. What terrible service. I ordered on 1st October today is 14th and still no sign of it!!!”

Helpful Report

Posted 2 years ago

Hello, If you could please email cs@approvedfood.co.uk, our customer service team will be happy to look into this for you Kind regards AF

Posted 2 years ago

“They send out damaged goods and then are reluctant to refund properly. Beware lucky dip. Who is going to 1.5kg bulk bag of coffee mate or bulk box of plastic miniature milk portions.”

Helpful Report

Posted 2 years ago

Hello, If you email us at cs@approvedfood.co.uk we are happy to deal with any enquiries We always issue credit first, but refunds can be requested also. Hope this helps and I do apologise you weren't happy with your lucky dip Kind regards AF

Posted 2 years ago

“Really poor experience. Some of the food expired 2 years ago and not edible. Would not recommend”

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Posted 2 years ago

“The Pre-Workout and BCAA it had a taste of spoiled and all stoned.”

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Posted 2 years ago

Hello, Thank you for taking the time to leave us feedback If you ever have an issue with a product or order, please feel free to contact our customer service and they will be more than happy to help! Kind regards AF

Posted 2 years ago

“A low grade business run by a management team with no integrity. The product arrived dirty, covered in dust and I was advised by Alex (the manager) to return it at my own expense if I wanted a refund. After I placed my order, I could not track it, view a description of the product or see the invoice. The website kept giving me an error message every time I was trying to log in. The email confirmation only stated the order number, so it was not possible for me to see any information about my order. I’ve never experienced anything like that and I buy online all the time! There was no apology whatsoever and I’m shocked that you feel it’s ok for customers to receive their goods in such condition. I’ve reported this to the Trading Standards Authority, as Approved Foods deliberately mislead their customers by the inaccurate description of the products and then try to justify that by their T&C! Very poor. Never again!”

Helpful Report

Posted 2 years ago

Hello, I am sorry to hear that you are disappointed with the experience you have had with us on this occasion. Your comments have been recorded so that we can continue to monitor the service that we offer, and we appreciate you taking the time to leave this feedback.We always take feedback on board and look into responses given. We are always happy to try and resolve any issues Kind regards AF

Posted 2 years ago

“Firstly I'm all in when it comes to saving money and this looked really good so onwards I looked at all of there goodies and thought this looks good what a great idea so I purchased in total £41 of my hard earned cash the night before i usually go for our weekly shopping thinking well I won't have to by this or that so a double saving YES the foods out of date but tins and packet stuff last along time and there were huge saving so I thought, NOW HERE COMES THE DISSAPOINTMENT AND Anger so I place my order wait 5 days nothing I email them to ask what the hold up is as they were very quick to take my money on there web site my order is waiting its like this for 5 days I complain and within an hour it's out for delivery I think they forgot about my order (I FEEL LIKE A JUDGE ORDER ORDER I NO NOT FUNNY) then it arrives 8 days after my order the delivery drivers is clever he puts it in my porch upside down not showing the soden cardboard leaking all over my floor SMASHED ITENS SHARDS OF GLASS EVERYWHERE THERE ARE THREE LITTLE BOXES WITHIN A BIG BOX so you think we will put the glass stuff in the middle give it some extra protection NO two hard for the packers (the protection for the glass products was next to nothing anyway) they put it on top hence I had chilli sauce and vindaloo sauce smashed dripping on all of the other products mixed in with broken glass I have picture if the company need proof most of the stuff was ruined and let's be fair here it's out of date food that I've paid £41 for and on top of all that they can't even get the order right missing items , no tea bags no chocolate 7 packets of crisps NO 10 PACK BUNDLE no chocolate so my family has ended up with very little of what we ordered all in all a total shambles ( I'd like to say stronger words but it wouldn't get published but u get the idea don't you) AVOID LIKE THE PLAG COVID do not buy anything from theese people wheeler dealers I should have known a total waste of my time and hard earned cash from a very annoyed southerner maybe that's why”

Helpful Report

Posted 2 years ago

Hi, Sorry to hear that you are disappointed with the experience you have had with us on this occasion. Your comments have been recorded so that we can continue to monitor the service that we offer, and we appreciate you taking the time to leave this feedback. If you ever have issues with an order, you can contact our customer service team and we will be more than happy to help resolve it Kind regards AF

Posted 2 years ago

“Saw this company advertised on a Martin Lewis money saving site so sent an order in, didn’t get what I paid for and so far have received very shoddy customer service I won’t be using this company again as they charged me £23 for 5 bottles of soft drinks and 4 CANS of dog food, (instead of 4 x 6 packs) They didn’t reply to my first 2 emails then I received one back asking for a picture of the contents of the order I had received! Made me feel like they didn’t believe me! Not good practice especially with a new customer”

Helpful Report

Posted 2 years ago

“Late Unorganised”

Helpful Report

Posted 3 years ago

Hi, Sorry to hear that you are disappointed with the experience you have had with us on this occasion. This has been recorded so that we can continue to monitor the service that we offer, and we appreciate you taking the time to leave this feedback. Kind regards AF

Posted 3 years ago

“terrible customer service, even worse delivery firm cant even deliver to the correct address or on time , and waste of time trying to sort it out as they are not interested, and this is on more than once this has happened,,, but it won't happen again as wont be ordering again”

Helpful Report

Posted 3 years ago

Good afternoon, We're sorry to hear about your disappointment with this experience. I can see that our customer service department got straight back in contact Monday morning as soon as they received your messages, and that the order has now been refunded. The issue has been raised with our courier and we can only apologise for the human error made on this occasion. Kind regards AF

Posted 3 years ago

“i kept getting emails about products so i thought i would indeed give it a go, save myself a few pence in the process, but will never buy again, food was all out of date, even the kids didnt eat it, will not buy again , nor will i tell anyone else to, a complete waste of time, money and effort, did not bother contacting the company as what's the point.,”

Helpful Report

Posted 3 years ago

Hi, Thank you for your review and feedback, apologies for any disappointment caused by your order. We specialise in goods that are close to or have already passed their best before date, so that we can provide a discounted rate and help reduce landfill. As we deal with these dated items, all dates are advertised on the product page and listed in the basket at checkout so that customers are able to make an informed decision before they place their order. We can only apologise again if you have felt disappointment with this order. Thanks AF

Posted 3 years ago

“Absolutely disgraceful. Goods arrived in a damaged box. Dog food trays broken open, others mouldy. Baileys wafers - box open, contents crushed, Pepsi max totally flat, guests said, Pepsi tastes off - how embarrassing! Tried to call Approved Food, no reply or way to leave a message. I’ve sent emails repeatedly an all come back as undelivered. Can’t get them I’m FB. I’ve paid for stuff that’s totally unuseable and not been able to get contact with anyone for a week. I wouldn’t recommend and won’t use again.”

Helpful Report

Posted 3 years ago

“Great prices but Awful packaging. Last Summer 3bottle of Beer was broken and food arrived wet. However I did not complain. Last week they put coke on the bottom and 3kg flour on the top🤦‍♀️..of course all the cans exploded and food arrived wet again. Flour and a few things went to the bin straight away. I think it was last time I ordered from Approved food. 😣”

Helpful Report

Posted 3 years ago

Hi, We're really sorry to hear about this, could you please email cs@approvedfood.co.uk with photos of the damage and your order number, so that we can get this resolved? Thanks AF

Posted 3 years ago

“Everything is basically the same price or more than the shop would have it, except it’s in date in the shop which defeats the object really.. when you have to add postage on this cost could be higher than the shop price. Deals aren’t great they entice you in with the few cheap bits that you’re paying for elsewhere, but also limit you to one of them which is rubbish when there’s say 3 in a pack and there’s 8 of you…”

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Posted 3 years ago

“Appalling, as per my complaint to yourselves”

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Posted 3 years ago

“First few orders thought were "OK", but now cancelled my account, can buy some items in local shops at a cheaper price and still within the "best before date", and multi-packs in shops dont get split down to sell individually.”

Helpful Report

Posted 3 years ago

“Sadly I cannot review my order - I would love to but after 4 e mails telling me they are going to deliver ( one even showing me a map where the van contains my order was very close and an expected time slot) DX has failed to deliver it. I have been a very happy Approved food customer for many years but will not order again as the delivery company’s service is appalling”

Helpful Report

Posted 3 years ago

Hi Elaine, Our sincere apologies for this and for any disappointment caused. If you haven't already could you please contact our customer service department so that we can get this sorted for you and see how we can make this a better experience for you going forward. Apologies again and thank you for bringing this to our attention. Kind regards AF

Posted 3 years ago

“Hi I have not received my last order yet after 1 week that was scheduled to be delivered , You need to look after the customer and get rid of this Mickey mouse delivery companys !!”

Helpful Report

Posted 3 years ago

Hi, Sorry to hear this, could you please email cs@approvedfood.co.uk with your order number and we will get this investigated for you. Kind regards AF

Posted 3 years ago

“I have queried the prices as they were more expensive than Morrisons and you have not answered me.”

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Posted 3 years ago

“The catfood had been crushed out of the tray, the box was soaking and zo were the boxs inside. Wont be ordering again.”

Helpful Report

Posted 3 years ago

Approved Food Ltd is rated 4.6 based on 9,748 reviews