Appliance Superstore Reviews

Name: Appliance Superstore
Rating: 4.95

5.0 Rating 897 Reviews

100 %

of reviewers recommend Appliance Superstore

Company Reviews

Metrics

Info

5.0

Based on 897 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Appliance Superstore:

At the Appliance Superstore we price ourselves in providing the highest levels of customer service whilst offering highly competitive prices. We offer appliances from leading brands, Neff, Bosch, Siemens, Miele, Liebherr, Bora, Elica, Quooker to name a few.

Visit Website

Appliance Superstore 5 star review on 11th March 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic customer service 😬”

Helpful Report

“Amazing! I also wrote a review on Trustpilot! From start to delivery everything was above and beyond other online purchases and delivery. As the oven I initially ordered was out of stoke the company offered me another model (more expensive!!) they had for the same price! I got a 4hrs delivery slot ( luxury nowadays) and the driver texted me 10 minutes before arriving. He was very polite and positive. Thank you very much! You made me happy!”

Helpful Report

“Great service”

Helpful Report

“Excellent support when ordering, Excellent and efficient in supporting cancelling months down the line due to cowboy builder. Delivering the 1 item we couldn't cancel swiftly Will definitely use again when we finally get the build back on track”

Helpful Report

“Great service. Thank you”

Helpful Report

“very happy with the service”

Helpful Report

“It was good to get a prompt response to a phone call and to an e-mail”

Helpful Report

“Prompt efficient service delivery.”

Helpful Report

“Confirmed the appliance was in stock and confirmed a delivery date. Were able to change the delivery address. Delivery made on the due date at the time indicated in correspondence.”

Helpful Report

“Great service and communication, highly recommended.”

Helpful Report

“Great thank you.”

Helpful Report

“American fridge freezer was fair price, in stock and delivered quickly and efficiently, can't ask for more. Also very helpful on the phone when ordering.”

Helpful Report

“An excellent response to a difficult situation, I pressed the panic button and the team responded admirably. Everyone at the warehouse performed exceptionally well, must not forget the delivery boys...................brilliant also! Will be calling up Appliance Superstore again soon.”

Helpful Report

“After I was let down by both Appliance World and AO.com, Les and the team stepped in and provided excellent service. Highly recommended!”

Helpful Report

“Prompt and easy delivery”

Helpful Report

“Ordering was very easy online and the help given over the telephone was excellent, very courteous. The Tumble dryer arrived the next day exactly when they said it would. Plugged it in and sadly it was faulty. When sending an email to confirm everything was ok, I replied saying no and the company have said they will replace. I await to see what happens, but so far customer service seems exemplary. **Follow Up**.....As promised, Appliance Superstore were true to their word, instead of having to wait a month for the Miele engineer to attend (I rang Miele for help and this was the quickest appointment they had despite the machine being brand new). A call to Appliance Superstore and they replaced it in less than five days, offering to install it for free as a way of apology for the initial faulty machine. Service well above and beyond that of some our best known providers.”

Helpful Report

“Excellent service, very helpful.”

Helpful Report

“Good service generally, but would have been helpful to have had more notice of delivery.”