Appliance Superstore Reviews

Name: Appliance Superstore
Rating: 4.95

5.0 Rating 897 Reviews

100 %

of reviewers recommend Appliance Superstore

Company Reviews

Metrics

Info

5.0

Based on 897 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Appliance Superstore:

At the Appliance Superstore we price ourselves in providing the highest levels of customer service whilst offering highly competitive prices. We offer appliances from leading brands, Neff, Bosch, Siemens, Miele, Liebherr, Bora, Elica, Quooker to name a few.

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Appliance Superstore 5 star review on 11th March 2023

Anonymous

Anonymous // 01/01/2019

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“Amazing service . Order late afternoon was in my kitchen by lunchtime next day at no cost.”

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“Very helpful”

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“Would use again - good price, great customer service and quick delivery”

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“Excellent customer service. Spoke with their sales team to check availability. Ordered a dishwasher (Miele product which is currently in short supply) on the Thursday afternoon and it was delivered the following evening.”

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“I never come across service like, ordered washing machine one day, delivered next, with a fitter, and when i found the machine not quite balanced, within minutes of sending an email on a Saturday at 6pm they replied to my email, saying the fitter would come out on Tuesday. AMAZING”

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“Very prompt service”

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“The customer service was excellent. James, Les and the wholes team were always willing to help and gave great advice for our kitchen extension..would definitely recommend. Thank you!”

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“Good price and delivery”

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“The customer service always reliable, will be using again!”

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“Excellent , over the last 2 years we have ordered all our new appliances from Appliance Superstore for our new kitchen and utility. The communication is really good throughout the process, very helpful indeed and good prices.”

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“Fantastic services and very knowledgeable information on all appliances.”

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“Great responsive company to deal with. I visited their shop in Maidstone and was surprised to be able to view so many high-quality appliances. Nice people to deal with and super fast delivery too. We purchased a Fisher & Paykal dishwasher ( I might add they were only a handful of places with one to view) then a couple of weeks later a Miele hob. I would not hesitate to use them again and would certainly recommend them. It is nice to come across a company with great customer service which sadly seems to be few and far between nowadays. As a note the delivery driver was also the one of the most polite guys we have come across.”

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“Very good service”

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“We were actually away from home when our delivery arrived, but had made arrangements for a family member to take delivery on our behalf . Ore Elica hob looks amazing and will fit our new kitchen very well. From ordering to delivery everything was very smooth and communication was great. Thank you so much”

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“fantastic customer service”

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“Les and the team were amazing. We purchased a high priced hob and were unlucky that the first had a fault which meant it didn't work. Les was super responsive and did everything he could to get it fixed, in the end agreeing to replace it. The second worked although appeared to have a similar fault. Les and his team were amazing in putting pressure on the manufacturers (who had initially been extremely difficult) to sort it ASAP. Whilst these things happen, there is a lot of reviews which state that aftersales in the appliance industry is non-existent or terribly slow. Les and his team were neither and did an amazing job of getting the manufacturers engaged and on it too. Thank you”

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“Had an email sent through with my delivery date that I couldn’t make so made a phone call and was sent another appointment. The man that came to deliver and fit my new appliance was incredibly polite and friendly. Would highly recommend appliance superstore.”