Aphrodite Reviews

Name: Aphrodite
Address: 7-8 Vine Place, Sunderland, United Kingdom
Rating: 4.80

4.8 Rating 7,830 Reviews

98 %

of reviewers recommend Aphrodite

4.8

Based on 7,830 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

191 5675898

Email:

customer.service@aphrodite1994.co.uk

Location:

7-8 Vine Place,
Sunderland
United Kingdom
SR1 3NE

Aphrodite 5 star review on 18th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered and received nothing and still no refund after told id get it”

Helpful Report

Posted 9 months ago

“This shopping experience was not a good one. I have never tried an online store that takes 14 days to ship. There was no notification or email during this period. It was not shipped until a week after I sent an email to inquire. As of today, I have not received my order. goods ordered”

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Posted 9 months ago

“I purchased a pair of sneakers, paid for them, but as of now (2 weeks since the order was placed) the tracking information says it’s received by the sender. I don’t know if this is Aphrodite’s fault or not, but I honestly don’t care since I placed an order and paid for it and nobody knows where it is and whether it will be delivered or not”

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Posted 10 months ago

“My order was cancelled as the delivery name never matched up with the payment name which was my wife’s. She was asked to send a confirmation email which she did and the order was cancelled saying that you never received the email, however I think it was because the item wasn’t in stock.”

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Posted 10 months ago

“Seller didn't specify that shoes were for men only and didn't process the refund for the order,even though they promised to do so. Really poor service.”

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Posted 10 months ago

“Absolutely terrible customer service would not use again and definitely would not recommend to anyone.”

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Posted 10 months ago

Hello Michael, Thank you for your feedback. We understand how frustrating it can be when an item you have purchased goes on sale shortly after. We wanted to take the time to explain our pricing policy to provide some clarity. Our prices are subject to change based on various factors such as trends, customer demand, and stock availability. Unfortunately, we are unable to refund the price difference when an item goes on sale. However, you are more than welcome to return the item for a full refund and then re-order it at the markdown price, as long as it meets our returns policy guidelines. Kind regards, Aphrodite Team

Posted 10 months ago

“Not accept shipping singapore. Because ip in indonesia. I mobile status in indonesia and in singapore”

Helpful Report

Posted 11 months ago

Good Afternoon, Thank you for taking the time to share your feedback about your experience with Aphrodite. We appreciate your support and want to express our sincere gratitude for your valuable input. We do ship to Singapore and Indonesia, We offer Tax-Free shopping for International customers, this is automatically deducted at the checkout. Customers are required to pay customs charges/Import duties which are calculated by the courier once the parcel reaches its destination country. We have no control over these charges, and cannot advise what the cost would be, as customs policies and import duties vary widely from country to country. These charges must be paid by the recipient of the parcel before delivery can take place. For additional information please see the following link: https://www.aphrodite1994.com/delivery Kind regards, Aphrodite Clothing

Posted 11 months ago

“Until now my order has not arrived and I checked my ordered via fedex, jacket is still in the Netherlands, very disappointing, I have notified aphrodite but there is no response.”

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Posted 11 months ago

Hello, Thank you for taking the time to share your feedback about your recent experience with Aphrodite. We appreciate your valuable input and apologise for the inconvenience caused by the delayed delivery of your jacket. We will pass this feedback to the courier. We are currently closed over the weekend however I'm happy that a member of the team has been in touch with you to solve your query. I can see through the tracking that this has been scanned into the destination country. Once again, we sincerely apologise for any frustration caused and assure you that we value your feedback. Kind regards, Aphrodite Clothing

Posted 11 months ago

“Ordered online and received item, so no problem there, after only a few times been worn, only ever hand washed and still only a few weeks old the product (an £80 t-shirt) had holes in fabric around the label and the back. The holes have appeared around the stitching which I believe to be a manufacturing fault. I have emailed the company 3 weeks ago and yet still have not had a reply. So my review would be - poor product and very poor customer service”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to provide us with your feedback at Aphrodite. We sincerely appreciate your valuable input and apologise for the inconvenience you have experienced with your recent purchase. We understand the frustration and disappointment you must have felt after discovering holes in the fabric of your t-shirt. This is definitely not the quality we aim to deliver to our customers, and we deeply regret any inconvenience this may have caused. We sincerely apologise for the lack of response to your email I'm afraid during busy periods some emails may be missed. We are currently investigating this issue and will take immediate steps to rectify the situation. Our customer service team is working on resolving any outstanding inquiries and will make sure to address your query promptly. We truly value your satisfaction as a customer and would appreciate the opportunity to make things right. We kindly request that you provide us with your order details or any relevant information such as photos of the area of concern so that we can personally assist you in finding a suitable solution. Our email is customer.service@aphrodite1994.co.uk Once again, thank you for bringing this matter to our attention. We assure you that we are committed to improving our products and customer service to meet your expectations. We look forward to hearing from you soon and working towards a resolution. Best regards, Aphrodite Clothing.

Posted 1 year ago

“Worst company I've ever worked with. Product wasn't pictured correctly and they won't help me return the product. Asked me now to revise my review which I will not do, I hope everyone sees that this company doesn't work well with its customers. I have spent way too much of my time on this project already. I can have a partial refund and keep the item or send the item back at my expense and then wait for a postal reimbursement, what a joke.”

Helpful Report

Posted 1 year ago

Hello Joseph, Thank you for your review. I'm sorry to hear that, this certainly isn't the experience we wish you to have with us. I can see that the team has advised to send this item back to us for a full refund, I'm afraid there is no alternative resolution to this if you do not wish to either keep the item with a partial discount or return the order for a full refund we can't take the query any further. Our Stock Control Manager has advised that they have been restocked recently and the style has slightly changed which I can only apologise for this error. Kind regards, Aphrodite Clothing.

Posted 1 year ago

“I’m still waiting for my order”

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Posted 1 year ago

Good Afternoon, Thank you for leaving a review with us today. I'm very sorry to hear that, I can see that a member of the team has emailed you on the 19th of January to confirm the following: 'When we have come to pick the Barbour Houghton Socks for your order, we have experienced a stock sync error causing the item to oversell. I have cancelled the item and issued a refund, please accept my apologies for any disappointment.' This order has been closed I'm afraid. If you have any further queries please feel free to contact us at 0191 567 5898 (option 2) and a member of the team will be happy to discuss this with you. Kind regards, Aphrodite Clothing

Posted 1 year ago

“Order wasn't in stock. Found out 7 days later”

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Posted 1 year ago

Hello Carl, Thank you for taking the time to leave a review with us. Unfortunately after an extensive search our warheouse team were unable to locate your item. We have cancelled your order for this item. Please accept our apologies for any disappointment or inconvenience this has caused. Kind regards-Aphrodite Clothing

Posted 1 year ago

“Absolutely awful turned up with a button missing on the arm and buttons hanging off the middle of the shirt should never have been sold and will be returning”

Helpful Report

Posted 1 year ago

Hello Nickii, Thank you for taking the time to leave a review with us. I'm very sorry to hear this, that certainly isn't the experience we wish you to have with us. Please feel free to contact our customer service advisor with some photos of the area of concern at customer.service@aphrodite1994.co.uk Kind regards-Aphrodite Clothing

Posted 1 year ago

“I ordered some shoes on the 10th December and they still haven’t arrived! Aphrodite haven’t done anything about this and have been incredibly unhelpful! Wouldn’t buy from the shop again”

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Posted 1 year ago

“No I paid for the item then you refunded it I’ve never had problems whatsoever with payment I buy online every week I’m so disappointed because it was for a present, you need to have sort this sort of thing out because I would have bought a lot of items off you unfortunately .”

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Posted 1 year ago

Hello, Thank you for your review. As previously advised- We received your order. Unfortunately your order was cancelled and payment refunded as it has not passed the security checks. The billing address that you provided does not match the address held by the card issuer. Please feel free to try the order again ensuring all the information is correct. We apologise for any inconvenience, please understand we do all we can to protect ourselves and our customers from any sort of fraudulent activity. Thank you,- Aphrodite Clothing.

Posted 1 year ago

“I still haven’t received my order Communication is very poor I have filled out a form sent it in No acknowledgment and no updates as to what has happened to my item It would appear was left outside my house in the open in full view of the whole road”

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Posted 1 year ago

“Not happy at all the package was delivered by Royal Mail and left on my doorstep not taken back to the depot and it was gone when I got home”

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Posted 1 year ago

Hello Claudia, Thank you for your taking the time to leave a review with us today. I'm very sorry to hear this, I have looked into this further and can see that a claim with the courier has been submitted as advised by the team. If a delivery does not take place on the expected date we have 30 days from the date of dispatch to investigate with the courier used. Investigations can take up to 30 days to complete and the outcome of which will be dependent on the investigation and each case will be looked at on an individual basis. Please see our T&C's- https://www.aphrodite1994.com/terms-conditions As soon as we receive an outcome from the courier we will be in touch. Kind regards-Aphrodite Clothing

Posted 1 year ago

“Cancelled order without explanations .”

Helpful Report

Posted 1 year ago

Good Afternoon, Thank you for leaving a review with us. A member of our dispatch team emailed you to confirm that we were cancelling your order and the reason as to why, I do apologise if this may have gone to your junk/spam folder. Please email us at customer.service@aphrodite1994.co.uk or give us a call on 0191 567 5998 and a member of the customer service team will happily discuss this with you👍 I do apologise if this has caused any disappointment. Kind regards-Aphrodite Clothing

Posted 1 year ago

“Delivery driver did not attempt to deliver my parcel to my door, instead dpd dropped my parcel over a mile away, meaning i had to do their job , and collect my parcel myself ,while being charged £6.99 for the privillage . Tried calling Aphrodite customer services numerous times but number just rings out.”

Helpful Report

Posted 1 year ago

Good Afternoon, Thank you for taking the time to leave a review with us today. I'm sorry to hear that, James. DPD were unable to deliver this parcel to you and a calling card was left. Unfortunately, at the time that you tried to contact our offices, we would have been closed. I can see through the tracking that you have requested it to go to a DPD pickup shop. I'm pleased to see that you were able to collect your parcel and hope that you are pleased with your item. Kind regards-Aphrodite Clothing

Posted 1 year ago

“Not happy at all. Haven’t received my order in a month of ordering. And get no response from customer service. Feels like a scam business.”

Helpful Report

Posted 1 year ago

Good Morning Joseph, Thank you for taking the time to leave a review with us. I have looked into this order for you. Please be advised to check your emails as our customer service has contacted you on multiple occasions regarding your query. Kind regards-Aphrodite Clothing

Posted 1 year ago

Aphrodite is rated 4.8 based on 7,830 reviews