Aphrodite Reviews

Name: Aphrodite
Address: 7-8 Vine Place, Sunderland, United Kingdom
Rating: 4.80

4.8 Rating 7,830 Reviews

98 %

of reviewers recommend Aphrodite

4.8

Based on 7,830 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

191 5675898

Email:

customer.service@aphrodite1994.co.uk

Location:

7-8 Vine Place,
Sunderland
United Kingdom
SR1 3NE

Aphrodite 5 star review on 18th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bad way for delivery, and i don’t like the way of returns.”

Helpful Report

Posted 3 years ago

Hi Emma, We really appreciate you taking the time to leave a review and feedback regarding your order. I am sorry that you were not 100% satisfied with the delivery and return of your item. I can see that your order has been refunded in full and we hope that the experience with delivery and returns will not put you off ordering in the future. Thank you - Faye

Posted 3 years ago

“Not happy with returns policy over Xmas period - customer services not willing to help at all will only give a online credit note 🤦‍♀️Most stores had an extended Xmas returns policy”

Helpful Report

Posted 3 years ago

Hi Natalie, Thank you for taking the time to leave us a review. We are sorry to hear that you find our returns policy disappointing. It is stipulated across our website and on the Christmas returns flyer in your parcel that orders must be returned within 14 days of receipt of item to be accepted for a refund and after this time we can offer an exchange or credit note only - this information is available to read before your purchase. We will however take your feedback on board and pass this on to the rest of the team. Thanks, Aphrodite

Posted 3 years ago

“One word.. hopeless”

Helpful Report

Posted 3 years ago

Thank you for leaving a review. We are very sorry to hear that you feel this way. Please be advised that our team are always on hand to help with any enquiries; in-store, via email - equiries@aphrodite1994.co.uk and via telephone - 0191 5675898. Thank you - Aphrodite

Posted 3 years ago

“Never received”

Helpful Report

Posted 3 years ago

Hi Jackie, thank you for your feedback. I can see that you originally chose the incorrect delivery method however, this was resolved by our customer services team. The tracking shows that the parcel was collected at your local Post Office. Kind Regards Aphrodite

Posted 3 years ago

“My item arrived damaged. Its on the way back to the team now to review. The lady was polite & understanding on the phone so im not complaining about the customer service just the item. Its been used & not checked as it was dirty & had a small hole. This was a Christmas gift to my partner & it was embarrassing for me.”

Helpful Report

Posted 3 years ago

Hi Julie, Thank you for leaving this detailed review. We are sorry you received your item in an unsatisfactory condition. I can see that you were issued a full refund for the faulted item and we apologise again for any inconvenience caused. Kind regards, Aphrodite

Posted 3 years ago

“I would strongly reccommend you avoid this company. Ordered a £752 moncler jaccket on the 12th nov, over a month later,still not been delivered! They use a useless delivery company called DPD. Ive had many bad experiences with DPD. One occasion they took a pic of my item at the communial door to the apts, threw it back in the van,and had the cheek to send a text to say,sorry they missed me even though i was in at the time,as i witnessed it from my balcony. Another time they claimed my intercom wasnt working at the time, got a neighbour to test it,fine working order. However,yes,i missed 2 attempted deliveries due to being at work,so i used their option to select a specific delivery day. I chose a day where i would be home all day,DPD sent email to confirm my item will be delivered on my chosen day,but guess what? it never turned up! Now my item has gone missing,they cant find it, no replies from DPD,no communication at all. This jacket was a birthday present for the 10th dec,very doubtful wether he will get it as an xmas present either. very upset son! I have my own ideas whats happend to my parcel, lets just say ive witnessed on a few occassions,where police have boxed in a delivery van and arrested the driver. I have little hope of seeing my item ever being delivered. Disgusted.”

Helpful Report

Posted 3 years ago

Hi Chris, We are very sorry that your order was not delivered by the courier and for the disappointment caused to you and your son. I can see that your order has been refunded in full after the missing parcel investigation was concluded by the courier. Please accept our apologies for the inconvenience caused by the failed delivery and we hope that this has now been concluded in a satisfactory manner. Kind regards, Aphrodite

Posted 3 years ago

“Sent the wrong size. Rang to inform them. Was told to send pictures. Sent pictures. No response from them. Had to send the item back at my cost. Judge a company on how they respond when things go wrong. Wouldn’t use again.”

Helpful Report

Posted 3 years ago

Hi, Thank you for taking the time to leave feedback about your order. Please accept our apologies that you received the incorrect item and for the inconvenience caused. We have searched through our emails and unfortunately, we did not receive any images therefore a pre-paid label was not issued. We then received the return from yourself and I can see that you have been refunded in full - we hope this was a suitable outcome to this matter and apologise again for any disappointment. Thank you - Aphrodite Clothing

Posted 3 years ago

“Still no order or update.”

Helpful Report

Posted 3 years ago

Hi, Thank you for leaving a review. I can see that one of our team took on this case with DPD. Please accept our apologies for the inconvenience caused - Aphrodite

Posted 3 years ago

“I still haven’t received my item & am having to chase up about receiving it. It is a week overdue.”

Helpful Report

Posted 3 years ago

Hi Ronan, thank you for leaving a review. I have checked our system and can see that delivery took place a little later than expected due to DPD misrouting the parcel, please accept my apologies on behalf of Aphrodite & DPD. Kind Regards Rachael

Posted 3 years ago

“Item never arrived, no reply to emails, ive put a stop to the payment”

Helpful Report

Posted 3 years ago

Hi Nick, Thank you for taking the time to leave a review. Our customer service team have replied to your emails and are investigating this further. Please accept our apologies for any inconvenience. - Aphrodite

Posted 3 years ago

“Well I would if the stupid courier didn’t leave it outside in communal area for it to be stolen !!!and you are dragging your feet to refund me”

Helpful Report

Posted 3 years ago

“I ordered some joggers when the delivery man came he handed me over the package and when I opened the package my joggers weren’t there and it was just filled with empty wrapping paper and it was stuffed of it! When I reported this they betrayed me as a liar and never issued me any compensation”

Helpful Report

Posted 3 years ago

“Hello. I am very dissatisfied. I ordered over a week ago and there is no package. I'm going on vacation tomorrow. I will not order again.”

Helpful Report

Posted 3 years ago

Hi Robert, thanks for your feedback. I can see that there was a delay in your parcel being delivered by DPD as you had not paid the customs fees, this was settled 9 days later, allowing delivery to take place. All transit times are given as an estimate. Kind Regards Rachael - Aphrodite

Posted 3 years ago

“Yet again I am writing a highly disappointing review of my experience here. I received a used item and there is no replacement as their stock ran out. They were not able to offer any reasonable alternative besides a refund. It is absolutely apauling and if anyone is reading this, DO NOT BUY FROM HERE!”

Helpful Report

Posted 3 years ago

“Hellooo I'm sorry to tel you that the t-shirt and cap I bought ...was not Suze very well....the cap is too small as well”

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Posted 3 years ago

“I didnt received the item order from 12/2020 untill this day”

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Posted 3 years ago

“I purchased 3 and within 4 days of using the material is unravelled. Both myself and son who saved to buy these mask are unhappy.”

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Posted 3 years ago

“Not happy you sent me the wrong thing!”

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Posted 4 years ago

“41€ in più da pagare per tasse doganali...”

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Posted 4 years ago

“I ordered Adidas trainers, they arrived & one was badly faded, the box was damaged, there was no packaging in the shoes or box & no tags in the shoe. I was sent the wrong the returns label, & communications were very poor”

Helpful Report

Posted 4 years ago

Aphrodite is rated 4.8 based on 7,830 reviews