Apc Overnight Reviews

Name: Apc Overnight
Rating: 1.38

1.4 Rating 1,632 Reviews

9 %

of reviewers recommend Apc Overnight

Company Reviews

Metrics

Info

1.4

Based on 1,632 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

About Apc Overnight:

APC Overnight, Nationwide Next Day Delivery 0800 373737. This account is active Mon-Fri 9-5 exc. bank holidays

For assistance please contact : - info@apc-overnight.com

Visit Website

Phone:

0800373737

Email:

info@apc-overnight.com

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Anonymous

Anonymous // 01/01/2019

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“For the third time now, they have failed to meet the delivery deadline (quoted as 4pm). I had one parcel show up 4 days late and one that never arrived at all. They're useless. They close at 5pm on a Friday and do not operate weekends so they don't have to deal with all the complaints over the weekend. So my issue didn't get dealt with until 9am Monday. Customer service skills sincerely lacking, dreadful company and will be advising people not to use them. They lie, and then lie again. DO NOT USE THEE CROOKS!”

Helpful Report

Hello Andy I'm terribly sorry to hear that you were unhappy with the service you have received and your expectations were not met on this occasion. Lydia customer.relations@apc-overnight.com

“Abysmal - parcel expected over a week ago and has now gone missing, and the tracking number mysteriously no longer exists and has been deleted from their app. Their sub contractor, Wilson Express never answer emails or phone calls. APC clearly don't care about customer service on any level - even their head office say they have issues with Wilson Express and can't contact them either. APC must be the worst delivery company on the planet - avoid!”

Helpful Report

Hello Tim I'm disappointed to hear that there have been problems with your delivery. If you would like me to investigate this matter for you please feel free to email me the details on the below email address along with your 7 digit reference number and delivery postcode. Lydia customer.relations@apc-overnight.com

“Just awful. Lie after lie I expected my parcel on wednesday. It arrived at local depot on Thursday and I have been promised every day since that it would 'definitely' be out for delivery. It's now Monday and still nothing. I totally appreciate they are busy and prioritising essential goods but this is getting beyond a joke. There must be a system in place whereby they know when my parcel will finally make it to me?! I'd happily pick it up but not allowed. Why lie?! Tell the truth! Avoid”

Helpful Report

Hello Daniel I'm sorry to hear that you are still without your delivery. If you would like me to investigate this matter for you please feel free to email me the details on the below email address along with your 7 digit reference number and delivery postcode. Lydia customer.relations@apc-overnight.com

“Told it would be here on Thurs still waiting after 6 emails tracking waste of time be in touch with the firm I purchased off on Mon if it was going to be late or even late late a email would have been nice to applogise”

Helpful Report

Hello Bernie I'm terribly sorry to hear that there has been problems with your delivery. If you would like me to investigate this matter for you please feel free to email me the details on the below email address along with your 7 digit reference number and delivery postcode. Lydia customer.relations@apc-overnight.com

“Due a delivery on Wednesday but it never turned up so I sent a polite email, received a reply Thursday morning to say mine was one of 1000 parcels which hadn’t turned up. Absolutely fair enough, it happens. What has made me furious is that I was told it would definitely be delivered on the Thursday, i was number 76 (time slot 7:22pm-9:22pm) and despite being only 2 minutes away from my house, the driver decided to disappear off back to the depot only half an hour into my slot! So I emailed last night and then again this morning once I saw my delivery had been moved to even later today (number 79, time slot 7:32pm-9:32pm) and was told “if it doesn’t turn up today then it will tomorrow” and then ignored after my last email where I’d stated this parcel is for my small business. The live tracking worked right up until number 71 and then conveniently stopped working and the office is closed. Still no parcel or explanation. I have screenshots to prove all of this. Certainly wouldn’t recommend.”

Helpful Report

Good morning I'm sorry to hear that you have experienced problems with your delivery. If you would like me to investigate this matter for you please feel free to email me the details on the below email address along with your 7 digit reference number and delivery postcode. Lydia customer.relations@apc-overnight.com

“They are useless, I wont use them again they provided no information although I used a tracked service, they havent answered to my phone calls or emails, still havent received my package after several days of scheduled delivery have been missed”

Helpful Report

Good Morning I'm disappointed to hear that you are still without your delivery. If you would like me to investigate this matter for you please feel free to email me the details on the below email address along with your 7 digit reference number and delivery postcode. Lydia customer.relations@apc-overnight.com

“The worst service i've used, and provided no information on tracked packages, also seen the van pass my house several times. I wont use them again.”

Helpful Report

Hello Glen I'm sorry to hear that you experienced problems with tracking your delivery. If you would like me to investigate this matter for you please feel free to email me the details on the below email address along with your 7 digit reference number and delivery postcode. Lydia customer.relations@apc-overnight.com

“awful service. only got one reply to my emails as call centre as closed. been waiting days since i was told it would delivered, absolute joke”

Helpful Report

Good Afternoon I'm sorry to hear that you have encountered some problems. If you would like me to investigate this matter for you please feel free to email me the details on the below email address along with your 7 digit reference number and delivery postcode. Lydia customer.relations@apc-overnight.com

“Absolutely useless. Was home all day and still found missed delivery note, next day I can get delivery is TWO DAYS FROM NOW. No option to collect from depot, no option to get delivered sooner. Would rather be using Royal Mail which at least leaves items at depot to collect. Absolutely furious, hoping to never use this company again”

Helpful Report

Good afternoon I'm sorry to hear that you are unhappy with your re-delivery options. We are operating a no contact policy at the moment for the health and safety of everyone in our network and their families as well as yourself and that is the reason that the Collect From Depot option has been suspended for the time being. Lydia customer.relations@apc-overnight.com

“Been chasing a missing delivery since Wednesday 8th April, card left with no time and con number 001?540 scrawled on it! Door bell not rang as we were in all day, today 17th April @ 9.30 a battered box is left on door step as white van speeds off, its our parcel! Oh yeah with con number 0018546...hmmm One person from APC's "great" team not doing their job properly has made them all look a shambles.”

Helpful Report

Hello Jason Thank you for taking the time to leave a review today. As explained on the other review site, if you would like me to investigate this matter for you please feel free to email me all the details on the below email address along with your 7 digit reference number and delivery postcode. Lydia customer.relations@apc-overnight.com

“A terrible company, why trade uses this company. I cannot normally receive a parcel from them. Rude customer service by phone”

Helpful Report

Hello Irina I'm sorry that you have had a bad experience. If you would like me to investigate this matter for you please feel free to email me on the below email address along with your 7 digit reference number and delivery postcode. Lydia customer.relations@apc-overnight.com

“Was due a delivery today 16/04/20 after getting a confirmation email the day before guaranteeing delivery by 4pm. Tried to contract depot by phone but not taking calls email only. No responses so contacted seller who contacted depot and was told it's out on delivery. No parcel arrived and the goods inside parcel are perishable. This company shouldn't even be aloud to trade. It's states "NEXT DAY DELIVERY" Surely this is illegal as under the trade description act it doesn't do next day delivery. I was going to start a subscription service with my seller but I'm going to inform him that this will not go ahead if they are going to use this terrible company!”

Helpful Report

Hello Carol I'm sorry to hear that you have experienced problems with your delivery. As you are aware this is an extremely uncertain time for everyone at the moment and i can assure you that this delay is not intentional. If you would like me to investigate this matter for you please feel free to email me the details on the below email address along with your 7 digit reference number and delivery postcode. Lydia customer.relations@apc-overnight.com

“Was expecting a delivery today which contains perishable goods. Emailed but to no avail. Contacted seller to explain my package had not arrived within the time slot indicated in confirmation email. He contacted depot to be told it's out on delivery. It has not arrived today and I'm livid. Looking at these reviews this company should not even be able to trade. Supplies that use them should be asking for their money back. Also under the trade description act it doesn't deliver what it says. "NEXT DAY DELIVERY" So angry as the goods in package need refrigeration. Still awaiting email response!!”

Helpful Report

Hello Carol I'm sorry to hear that you have experienced problems with your delivery. If you would like me to investigate this matter for you please feel free to email me the details on the below email address along with your 7 digit reference number and delivery postcode. Lydia customer.relations@apc-overnight.com

“They are lying about attempted delivery.”

Helpful Report

Hi Adi I'm disappointed to hear that you have experienced problems with your delivery. If you would like me to investigate this matter for you please feel free to email me the details on the below email address along with your 7 digit reference number and delivery postcode. Lydia customer.relations@apc-overnight.com

“Completely hopeless. Calls and emails go without any attention. Tracking doesn't work. My microwave never got to me. Supposed to have people working from home during Corona virus but even after several days they didn't get back to me.”

Helpful Report

Hello Janet I'm sorry to hear that you have experiences problems reaching your local depot. If you would like me to investigate this matter for you please feel free to email me the details on the below email address along with your 7 digit reference number and delivery postcode. Lydia customer.relations@apc-overnight.com

“Not happy delivery driver walked across my grass looked into my front window squeezed in front of my car to front door even though I have a drive and a door bell”

Helpful Report

Hello Joyce I'm sorry to hear that you were unhappy that the driver walked across your grass. I will pass your comments over to the depot that employ them. Lydia customer.relations@apc-overnight.com

“Why send emails with delivery dates and tracking info, then when the parcel doesn’t arrive say it can’t be tracked? Useless service, useless customer service. Avoid.”

Helpful Report

Good Afternoon I'm sorry to hear that you have had a bad experience with your delivery. If you would like me to investigate this matter for you please feel free to email me the details on the below email address along with your 7 digit reference number and delivery postcode. Lydia customer.relations@apc-overnight.com

“Item sent but seller Monday to arrive tuesday, followed the live tracking on tuesday, drop number 35. Ok great, gets to drop number 33 so i start to look out for the driver...Half an hour goes by no delivery and tracking shows no info!. Hour later i checked tracking again to see attempted delivery card left at 9:30am! No card was received and no one attempted delivery! Rang up to be told the tracking is bs and the driver must have done the drops in a different order. Ive use loads of couriers and never experienced this poo before. The item isnt any good to me now, needed it on tuesday.”

Helpful Report

Good Morning I'm sorry to hear of the problems that you have experienced with your delivery. If you would like me to raise this matter for you please feel free to email me on the below email address along with your 7 digit reference number and delivery postcode. Lydia customer.relations@apc-overnight.com

“Had a delivery come today, which should of been left as have live food in it and it wasn't, trying to contact local branch in abingdon and no answer.”

Helpful Report

Hello Karen I'm sorry to hear of the problems that you are experiencing reaching your local depot. If you would like me to raise this matter for you please feel free to email me on the below email address along with your 7 digit reference number and delivery postcode. Lydia customer.relations@apc-overnight.com

“I live on the 3rd floor of an 8 story block that has 4 flats to a landing , The driver refused to enter the flats and told me I had to come down to the main door of the flats or he would return my delivery as I have a physical disability I ask if he could put it in the lift and press floor 3 he refused and drove off , No other delivery company's are behaving is this ridiculous way, it's beyond pathetic”

Helpful Report

Hello Peter I'm so sorry to hear of the problems that you have encountered with your delivery. If you would like me to investigate this further for you, please provide your 7 digit consignment number and delivery postcode to the email address below. Lydia customer.relations@apc-overnight.com

Hello Peter I'm so sorry to hear of the problems that you have experienced with your delivery. If you would like me to raise this matter for you please feel free to email me on the below email address along with your 7 digit reference number and delivery postcode. Lydia customer.relations@apc-overnight.com

Apc Overnight is rated 1.4 based on 1,632 reviews