Name: Apc Overnight
Rating: 1.38

“So called overnight delivery took a full week. It was chilled food which was inedible by the time I got it. This is the second time (and will be the last) they’ve failed to deliver on time. I will check in future which delivery company a vendor uses and avoid any supplier that uses this one.”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“I can't give them less than one star or I would. Package was supposed to be delivered 20/03/2023,received 06/04/2023! This was after many emails and failed rescheduled dates (didn't turn up). Contacted supplier who also got on their case. If you run a business try someone else before this lot. Use third party distribution which seems to be where it fails. Very poor.”

Helpful Report

Good Afternoon Gary, Please accept our most sincere apologies for this lengthy delay you have experienced with your order. This is not at all the service we aim to provide to anyone of our customers. We are so sorry this had happened to you. Regards, Natasha. Customer.relations@apc-overnight.com

“My parcel which was guaranteed before Easter was sitting in the local.depot all day yesterday instead of being delivered. This morning it was finally scanned as out for delivery at 11.25 with a delivery slot of 11.56 to 1356. It is now 14.39 and no sign of it. Calls to the local.depot don't get answered, emails not responded to. Unfortunately for the company we bought the goods from (we spend around £75 every 6 weeks) they will.getting told we won't be buying anything else until they change the carrier.”

Helpful Report

Good Afternoon Les, We are very sorry to hear we had let you down with this delivery. Please accept our apologies for this. We would like to understand what happened and investigate this further to ensure this does not happen again especially with you using our services regularly. Please may I ask that you contact us directly using the email below so we can discuss this further. Regards, Natasha. Customer.relations@apc-overnight.com

“I received a text informing me that my box would be delivered between 08.44 and 10.44. I was waiting not far from my front door for the delivery when it received a text and an email to say that delivery was attempted at 09.00 but no one was available when arrived. I have a Ring door bell, a normal bell and a knocker plus CCTV cameras and I can assure you that there was no evidence of anyone coming to my door!! On sending an email of complaint to APC, I received an email back with a picture of my house taken from the street outside the wall as proof of delivery attempt!! I am furious as the driver obviously did not want to carry the box to my door and covered their tracks by taking a picture of my house outside the perimeter as proof of attempted delivery. The email back from APC said that I could collect my box from the depot which is far from my house. I will collect it as I do not trust APC to deliver it at all. I have complained to the company where I purchased the goods and informed them of my disappointment on the service provided by APC and I will not order from them again if they continue to use APC. This company is a disgrace!!”

Helpful Report

“Delivery due this afternoon. I had to go out so checked they had instructions where to leave the parcel. Ues she said no problem we know where to leave it! Get to top of road and receive text saying missed delivery! Cheers Kasha”

Helpful Report

Good Afternoon Caroline, Please accept our apologies this information did not get to the driver in time. We apologise for any disappointment caused by this. Regards, Natasha. Customer.relations@apc-overnight.com

“Failed to deliver on correct day and then failed to deliver on the next date they offered. This is not the first time they have failed to deliver on the correct day and on a third occasion delivered 1 package out 2 on the correct day with the other turning up on a later date. It is hard to get hold of anyone and they are not proactive about forwarding information when they must know they are going to fail”

Helpful Report

Good Afternoon , We are so sorry to hear of these issues. Please contact us directly using the email below and we will assist you ASAP. Regards, Natasha. Customer.relations@apc-overnight.com

“I have had 3 deliveries from APC. one was 30 minutes late and the other 2 both said they attempted a delivery and got no reply. Today they tried to deliver at 1811hrs and I was in the front garden at that time. No delivery vehicles came down our road.”

Helpful Report

Good Afternoon Steve, Please accept our apologies for any upset caused. If you need any help please contact us directly. Regards, Natasha. Customer.relations@apc-overnight.com

“1.4 on 1319 reviews says it all .now I know why another victim of a v poor service”

Helpful Report

Good Afternoon We are so sorry to hear of your disappointment. If you need and assistance please contact us directly. Regards, Natasha. Customer.relations@apc-overnight.com

“Shocking company 4 deliveries, not 1 on the day promised. They have the temerity to e-mail the next day to promise another delivery spot which is missed yet again. I can't believe in this day any firm would use this firm for their deliveries.”

Helpful Report

Good Afternoon Please accept our sincere apologies for the delays you have had with us. If you need any help please contact us and we will assist you. Regards, Natasha. Customer.relations@apc-overnight.com

“Avoid them. In waiting for them, did not deliver, no card. Just a picture of front door. Complete clowns and they lie too.”

Helpful Report

Good Afternoon We're sorry to hear of your disappointment with us. If you need help please contact us and we can assist you. Regards, Natasha. Customer.relations@apc-overnight.com

“Terrible service, driver never calls when has problem to find address,they keep rescheduling and cancelling”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that you have had a poor experience with APC Overnight, if you do require assistance with a delivery, please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“What hurt me the most is the parcel will fit through the letter box, but I had two failed deliveries, can't believe you cant get them to leave it in a safe place as the leading couriers do. It's always necessary to travel 25 miles to collect from the depot, It's not worth it for an £8 item, I would rather use the royal mail, least I would get it eventually.”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Worst company ever they never deliver on time and lie non stop to customers”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“How is this company still in business! The tracking app ain’t worth spit, as they deliver to you out of sequence, so unless you’re in all bleeding day, they will leave a card. Rescheduled for a Friday, online says package out for delivery. But no one turns up. So I ring the HQ, I get a promise for next day by noon. Again online says out for delivery, but nothing. Do they think we have nothing better to do then stay in 3 day’s waiting for them. Awful service, deserve to go out of business.”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“For the third day running I have been given a two hour delivery slot by APC with no driver turning up to deliver my package. Despite contact APC customer relations and the delivery depot I have had no success in finding out why my parcel has not been delivered or when I can expect to receive it. What an abysmal performance. One failed delivery is annoying, two failed deliveries is beyond belief. I won't say what I feel about a third failed delivery after wasting 3 days in trying to receive my parcel. Delivery number 0078795”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“They must waste thousands on having to attempt delivery twice. They never offer to leave in a safe place as the leading couriers do. I don't really believe they even came the first time as there's no card. It's always necessary to travel 20 miles to collect from the depot. How can they still be in business?”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Was provided a time-slot, watched the tracking when available and could see my parcel was nearby on several occasions. Tracking information was turned off and on a couple of times, before finally being turned off completely. No indication why it was not delivered, no contact, and no replacement delivery date given. Parcel was a game I intended to play on release date. Absolutely awful, would never use if any alternative available.”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that your parcel was late. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“My delivery was perfect. Informed all the way by email and message. Delivered on time with photo . I read some bad reviews for APD. I think people are more likely to add a review if it's bad. So I thought I would make the effort and report my experience. I couldn't be more happy with the service.”

Helpful Report

Hello, Thank you for this positive review! we are pleased you are happy with the service we provided you. Jemima Customer.relations@apc-overnight.com

“The worst delivery/courier company ever! They annouce by email that that they have a parcel due for delivery.... they don't say which day or when, so you're left guessing when it maybe be. Then you get a card saying they've attempted delivery and the parcel is back at the depot! You can't ask them to leave the parcel in a safe place or with a neighbour. Rubbish service.”

Helpful Report

Hello, I am sorry to hear you do not have your parcel, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com

“Who on earth is this useless Jemima. Is she having a laugh. Her replies are a disgrace and fob offs. Should be sacked”

Helpful Report

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

Apc Overnight Reviews