Name: Apc Overnight
Rating: 1.38

“Absolutely appalling service costing our charity unnecessary expenses! We were promised that our delivery was going to be made on Friday 12th May it's only just arrived Monday 15th May. We will never make a purchase online knowing that APC will be delivering it!”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that your parcel was late. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“horrible business account service the shipping has been lost , I called the depot and no one knows anything,I wrote on here , nothing! My customers furious cause it was needed urgently and that item was the last one in stock ! So big problem has been caused ! And my concern was real about the service as I wrote via mail to them on the 11th (when the parcel should've been delivered ) And nothing, customers service don’t even consider me, sake manager either, branch either. that’s the way they treat a business account!!!”

Helpful Report

Hello Davide, Thank you for bringing this to our attention. I have asked that the depot manager contacts you as soon as possible. Jemima Customer.relations@apc-overnight.com

“Very poor customers service. I have a business account with them, used it , gladly, very few times because the booking format and website is very confusing. No emails and messages to both sender and receiver. Tracking doesn’t work, nonetheless , after my concern about the service issues , they replied, it was all in order and working…..and they lost the parcel!!! Parcel sent Wednesday for next day delivery, today Saturday disappeared from the system. My client s furious, was the last item in stock . Big problem , big loss caused!!!”

Helpful Report

Hello Davide, Thank you for bringing this to our attention. I have asked that the depot manager contacts you as soon as possible. Jemima Customer.relations@apc-overnight.com

“Really appalling service. I am now three weeks into a next day delivery order. When I get through to services dept, i'm always told "we'll put it on the van for delivery on xxx". I have waited in, pointlessly, on 10 occasions now. There's no interest or accountability from their service department. If anybody buys something online and these are the couriers, manage your expectations.”

Helpful Report

Hello, I am sorry to hear you do not have your parcel, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com

“Apc totally s##the lying delivery drivers can't be arsed entering property”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Shocking company absolutely vile behaviour from their drivers and absolutely NO! customer CARE!! how this business is still operating is beyond any understanding all companies thinking of using their services AVOID!! AVOID”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that you have had a poor experience with APC Overnight, if you do require assistance with a delivery, please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Got message saying we were not in yesterday - we were - same thing happened today - driver did not attempt delivery - very poor and annoying”

Helpful Report

Hello, I am sorry to hear you do not have your parcel, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com

“Delivered on time but driver unnecessarily rude/sarcastic so poor review.”

Helpful Report

Hello, Thank you for your review, I am so sorry to hear that the driver was rude to you. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Parcel was said on tracking to be out for delivery and even a time slot, never received, no contact since, why do people use these cowboy delivery companies like APC and DHL”

Helpful Report

Hello, I am sorry to hear you do not have your parcel, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com

“Ridiculous con artists. Pretend to deliver and then don't. They must get paid per missed delivery as they clearly are doing this on purpose. We watched the van drive right passed our house. What a joke”

Helpful Report

Hello, I am sorry to hear you do not have your parcel, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com

“Hi, Received my parcel, and I have sent countless emails with complaints with no response. When I got home from work I found that delivery driver Ahmed has posted an abusive disgusting note through my door. This is totally unacceptable. Regards James Kempster”

Helpful Report

Hello, This was not for APC Overnight, this was DPD. Thank you Jemima. Customer.relations@apc-overnight.com

“Very poor service,No communication false Statements about deliveries false statements about cards..No response from help line web site, no response from phone calls... Travelled 30mile round trip to depot seven days after proposed delivery date.. To be told the items out for delivery and was carded that morning arrived back home to find no card...No delivery information..Checked web to find the delivery carded hours before so called posted times... I will be writing to the CEO of this company its horrendously run and requires auditing...”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that you have had a poor experience with APC Overnight, if you do require assistance with a delivery, please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Been waiting a month for a delivery from APC - they arrived without telling me and refused to leave it in my secure place as directed. I could travel 30 miles round trip to collect it but I have decided to request a refund . This was important Fire Safety equipment . Do NOT have anything to do with this company”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“They left my cargo package in the middle of the street and left. The package is missing. I can't get a refund from Amazon and the item is too expensive. No one is interested.”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that you have had a poor experience with APC Overnight, if you do require assistance with a delivery, please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Just terrible service.”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“No delivery on 18 th On 19th my delivery number was 47 When it got to 45 tracking was turned off . All other deliveries were no further than 10 minutes drive away No parcel”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that you have had a poor experience with APC Overnight, if you do require assistance with a delivery, please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Emailed saying delivery between 12-2. Waited in, no delivery. Emailed asking what happened. No reply. Apc delivered nect day with no time slot, Emailed saying I had missed them! 0/10 for communication.”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“During the delivery today, the driver was extremely unprofessional and very rude. He had raised his voice, shouting at me. I was late coming down stairs for 7 minutes as I was in the shower when the door bell rang. I have not received a delivery time slot before his arrival as the other reviews have mentioned or I will have made sure to make my self available at that time. He was able to leave and re-arrange the delivery but chose to wait and started shouting in front of the the concierge and my neighbours. This was very embarrassing and very much unnecessary as he was able to leave and rearrange the delivery instead of waiting.”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Another day was wasted today, I was expecting the package to be re-delivered today this is the 3rd attempt now 18/04/2023 tomorrow will be the 4th attempt! was tracking it live as usual then when it gets to a few miles around my area it disappears the live tracking option is not available anymore my package disappears again into nevernight, rang the depot was told its going to be re delivered again the next day as the driver was running late today, the other day the driver tried to deliver to the wrong location! What issue is it going to be tomorrow again and if I didnt call the depot I would never get an update!!! At this point I dont expect it to arrive anytime soon should have ordered somewhere else where they dont use apc.”

Helpful Report

“I have a package supposed to be delivered today, been waiting all day, and tracking it online, and my address is not hard to find and I have many cctv cameras around the house, I was supprised to recieve an email notification saying no one was available! So I checked the timestamp.of the email and to my cameras no delivery van was present! So I checked online as the drivers post picture where they think my house is! The google maps screenshot is not even on my house! What is more dissapointing is that the location where they attempted to delivery my package was just 4 minute drive from my house! NOW I HAVE TO WAIT ALL DAY AGAIN TOMORROW! I'M NOT GONNA EXPECT IT TO BE RIGHT I WOULD PROBOBLY END UP CANCELING MY ORDER IF THEY WILL GET THIS WRONG AGAIN.”

Helpful Report

Good Afternoon, Thank you for your review and email, I am very sorry that your parcel was not delivered yesterday and that the driver has made this error, I have checked and the delivery will be done today between 15:17 - 17:17. Thank you Jemima Customer relations

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

Apc Overnight Reviews