Name: Apc Overnight
Rating: 1.38

“Waited two weeks for a delivery from a seller. No card left, no email, nothing. Not the first time I have been waiting on an order to be delivered by their courier that has not arrived in time. I am a very busy person who is not going to be at home all the time and I don't have the time to go to shops to buy anything either so I rely on these delivery companies. My road is narrow as well so I expect that the driver did not even bother driving down there. Trying to sort it out with the seller but I will have to boycott them now if they APC”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“DO NOT USE THIS COMPANY. If you order from a vendor and the word APC overnight is mentioned cancel your order immediately. I have had the misfortune three times now of dealing with these jokers. My Labrador could make a better job of picking up and fetching than this worthless excuse of a company professing to “deliver” things.”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“don’t usually write reviews however I think APC deserves this one. I’d avoid using APC if you’re thinking of doing a big delivery of items, the collection was scheduled for a time between 12-5. the driver arrived at 8:55. Then i called customer service and they were very unhelpful, trying to pan me off to other people such as Interparcel. Inter parcel were much more helpful and apologised (which i didn’t get from APC) saying this happens a lot with that company. Luckily managed to get my money back after calling APC three times to get through to a good agent. I will be using DPD from now on.”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“What a joke. Delivery was supposedly between 13:00 and 15:00. It then changed to 13:30 till 15:30, then 15:30 till 17:30, then 4:54 till 6:54, then 17:06 till 19:06, then 17:28 till 19:28, in between these times there were extra stops? How does that happen (haha). There was also times that the website said 'There is no live delivery information available right now. Please check again later.'. Then from 17:30 this message was constant. What a joke it's now 21:10, no delivery and no information to tell me when it's happening. Joke, Joke , Joke.....”

Helpful Report

Good Afternoon We are so sorry to hear of the trouble you had experienced regarding this delivery and the times moving so much. Please accept our most sincere apologies for any frustration caused regarding this matter. Regards, Natasha. Customer.relations@apc-overnight.com

“Manchester APC Overnight is a terrible company to deal with as a receiver of goods. On both occasions ordered roses, first time delivery arrives at a completely different time to stated. Second time they haven’t even turned up! Very disappointing given the cost of the delivery charge and the fact that I’m awaiting 3 roses which have been on a van all day only to be delivered back to the depot because the Manchester depot has driver issues. Not good enough, my time slot was 10.16 to 12.16, no notification from APC, I had to chase only to be told they would be with me early evening but they’ve not arrived. Terrible service so will be contacting the Rose Company to advise.”

Helpful Report

Good Afternoon We are so sorry to hear of the poor service you have received from our depot concerning your delivery. If you need further assistance, please email us directly so we may help you with this. Regards, Natasha. Customer.relations@apc-overnight.com

“Worst delivery company ever- delivered to a neighbour after I asked them not to and then had a go at me over the phone when I asked to make a complaint as the parcel has now gone missing- stating that they “wanted to complain about me” and that other delivery companies such as DHL are rubbish. Also accused me of lying when I said I’d tried to call them that morning, saying “I was sat by the phone all morning and it never rang”. This delivery company must be run by a bunch of idiots sat in a shed somewhere in the back end of nowhere.”

Helpful Report

Good Afternoon, We are very sorry to hear of your frustration regarding this. We are very sorry for the poor service you have received from our depot and would like to discuss this in more detail. Please accept our most sincere apologies for this. If you could please email us directly so we can investigate this further. Regards, Natasha. Customer.relations@apc-overnight.com

“DISAPPOINTING SERVICE Order was marked as dispatched via email from APC on 06/06/22 and that tracking information would be available from 22.00 on that day, it is now 17.40 on 7th and no information is available, given that the service is advertised as overnight l have waited in all day for delivery and after sending in two requests as to status l have received no communication. As they state that item has to be received upon delivery do l stay at home indefinitely? Would not recommend APC who are clearly aspiring to become the new Hermes 😠😠”

Helpful Report

Good Afternoon David, We are very sorry to hear of your frustration regarding this. We are very sorry for the delays caused on your order. Please accept our most sincere apologies for this. If you do require further assistance please email us directly. Regards, Natasha. Customer.relations@apc-overnight.com

“This is the second time that I've had Next Day Delivery and they've fallen 100% short. The first time took THREE attempts for their "drivers" to finally decide to deliver my package. I paid for next day delivery and they took three extra days. I called the depot for the first two days when I could see that the driver was suppose to come. The first one (the day it should've arrived) chose to stop working at around 15:40.. the other one (next day) at 4pm. I had to contact the seller to ask them to contact APC to ENSURE that I got a midday slot. It finally showed up. Now today, I was supposed to have a Next Day Delivery. The "company" claim that the driver "tried" to deliver the package. Did they? Not in the least. No knock on the door. No call. No card. Lies. If you can avoid this company, PLEASE DO.”

Helpful Report

Good Afternoon, We are very sorry to hear of your disappointment regarding this. We are very sorry for the delays caused on your order. Please be assured this is not the service we expect for any of our customers. Please accept our most sincere apologies for this. Regards, Natasha. Customer.relations@apc-overnight.com

“I needed some important medication. My medical provider sent it via APC overnight on 31/05/22 and so I expected delivery the following day. Two days later - 02/06/22, they emailed to say there was an unexpected delay with my delivery and that they were doing everything they could to get it to me. I heard nothing further until yesterday - 06/06/22 when I was told my meds would be delivered that day with a 2 hour time slot. I had a medical appointment during that time slot and so arranged for my adult son to await their delivery. When I returned, I discovered notifications on my phone that they’d been, but no one had been there to accept the delivery; which wasn’t true. My son insists no one rang or knocked. They invited me to rebook, which I have, but I’ve no new time slot, and the original consignment number is no longer traceable. So…7 days after they were dispatched by ‘overnight’ service, I have now run out of my medication….and I just do not know when to expect their delivery. It’s appalling.”

Helpful Report

Good Afternoon Alison, We are very sorry to hear of your disappointment and the delays caused on your order. Please be assured this is not the service we expect for our customers. Please accept our most sincere apologies for this. Regards, Natasha. Customer.relations@apc-overnight.com

“Delivery failed to arrive on due date. One week later still no delivery. Company unable to be contacted due to not answering their phones (24 mins waiting). Rubbish company. Will be claiming a refund from seller of items.”

Helpful Report

Thank you for leaving a review. I'm sorry to see that you've not received your parcel just yet, could I please ask you to send your consignment number and postcode to the below email address? And I will look into this. Jamie customer.relations@apc-overnight.com

“Due delivery 31/05/22. Now 06/06/22 and still no delivery. Not impressed at all with this company”

Helpful Report

Hello, Thank you for leaving a review. I'm sorry to see that you've not received your parcel just yet, could I please ask you to send your consignment number and postcode to the below email address? And I will look into this. Jamie customer.relations@apc-overnight.com

“Still awaiting delivery of my parcel over a week ago I got email saying its on way out for delivery between 13.00 and 15.00 on 30th May.....right now 6th of June no sign and no response!! I know they have my parcel really don't understand why its not been delivered im very dissatisfied”

Helpful Report

Hello Tracey, Thank you for taking the time to leave a review. I'm sorry to hear this, Could I please ask you to send your consignment number and postcode through to the below email address? And I will look into this. Jamie customer.relations@apc-overnight.com

“What a waste of space this company is.Next day delivery didn't turn up, message saying it would be delivered the day after-didn't turn up.Can't track it as the consignment info is no longer on their system.Calling for over 2 hours, won't answer the phone.Handover on Monday with no gear-penalties for non completion-hope their insurance policy is up to date as we will be passing them on.”

Helpful Report

Hello Jason, Thank you for taking the time to leave a review. I'm sorry to hear this, Could I please ask you to send your consignment number and postcode through to the below email address? And I will look into this. Jamie customer.relations@apc-overnight.com

“Driver rude and disgraceful, brought damage goods. Has not taken responsibility then black listed us even thou there is numerous complaints given about 1 driver. Do not use”

Helpful Report

Hello, Thank you for taking the time to leave a review. I'm sorry to hear of this, could I please ask that you send your consignment number and delivery postcode to the below email address? And I will be happy to have this raised with your local depot. Jamie customer.relations@apc-overnight.com

“Wish i could leave less stars what a disgrace of a company absolutely useless customer service they have lost my parcel! Avoid at all costs”

Helpful Report

“Total joke not a delivery company. tracking doesn't say anything and Exeter depot is a joke as they do not answer phones, they are still living in covid times and hide behind it”

Helpful Report

“Got text message for delivery , still have not received and cannot track on website”

Helpful Report

“The worst, laziest couriers I have come across. Walk right up to the doorbell but can’t be bothered to press it but dump your package in full view and take the important doorstep photo. 5 out of 5 deliveries they have done this. One we just caught from being pinched. They don’t even try to post it through your letterbox. Useful. Only got 1 star so I could write the review. If you have a choice don’t use them”

Helpful Report

Good Afternoon We are so sorry to hear you have had a poor experience with us. Please accept our most sincere apologies for any disappointment caused. Regards, Natasha. Customer.relations@apc-overnight.com

“Absolute shitshow of a company. Spoke to 5 different team members and all of then useless. Was promised callback on my parcel (which is now stolen by one of their drivers). I now have to wait for the outcome. These companies should start to get action on their shitty service… all they get is 1 stars from people and a generic message for head office saying ‘sorry we’ll look into this’ you staff down to your head office is useless. Stay away guys! These people are thieves”

Helpful Report

Good Morning, Thank you for your review, I am sorry to hear that you do not have your parcel, Please can you email us your delivery postcode so we can take a look into this for you. Thank you. Jemima Customer.relations@apc-overnight.com

“Failed to collect on the first day they were booked in (1 day of annual leave wasted). Collected on 2nd attempt. Marked as delivered but no sign of it (waited at home all day again). Not at neighbours, clearly the driver is Illiterate, a liar or just a thief. Tried to call but looks like no support over weekend. Thanks for losing nearly £1000 worth of items! Even if the parcel miraculously appears I will never use APC again. If lost I shall be seeking compensation for the lost items and my time!”

Helpful Report

Good Morning, Thank you for your review, I am sorry to hear that you do not have your parcel, Please can you email us your delivery postcode so we can take a look into this for you. Thank you. Jemima Customer.relations@apc-overnight.com

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

Apc Overnight Reviews