Apc Overnight Reviews

Name: Apc Overnight
Rating: 1.38

1.4 Rating 1,632 Reviews

9 %

of reviewers recommend Apc Overnight

Company Reviews

Metrics

Info

1.4

Based on 1,632 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

About Apc Overnight:

APC Overnight, Nationwide Next Day Delivery 0800 373737. This account is active Mon-Fri 9-5 exc. bank holidays

For assistance please contact : - info@apc-overnight.com

Visit Website

Phone:

0800373737

Email:

info@apc-overnight.com

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Anonymous

Anonymous // 01/01/2019

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“Had a problem with a delivery.APC sorted it out and a lovely lady delivered just now. Thank you for going the extra mile. ME4 3”

Helpful Report

Good Afternoon, Thank you for your excellent review and positive feedback. We are so pleased you are happy with the service! Regards, Natasha. Customer.relations@apc-overnight.com

“Absolutely discussed, extremely poor service. Have now waited over 3 weeks for a delivery and despite the confirming a new day and delivery time, I have waited in all day and still no delivery. They are supposed to be 24 hours but you can’t contact them after 5pm. Awful service.”

Helpful Report

Good Afternoon Terry, Please accept our apologies for the disappointing service regarding your order. Please could you email us directly, along with your consignment number and delivery postcode so we may assist you further with this. Regards, Natasha. Customer.relations@apc-overnight.com

“Re ordered delivery, was home waiting for it then ticket closed. No card through door, no delivery. Can't reach anyone on the phone. Seem this is the company MO.”

Helpful Report

Hello, Thank you for contacting us and I'm sorry to see that you haven't received your parcel. Please may I ask you to email your consignment number and delivery postcode and I would be more than happy to assist. Jamie customer.relations@apc-overnight.com

“Don't bother taking a day off work for your 'next day' delivery. They assured me several times the package would arrive yesterday. Obviously it didn't. This isn't the first time this has happened. What is the point in having a service you can't stick to? We have lives too, also jobs to get on with, and bills to pay. This company needs to take a long hard look at itself and realise you can't not deliver when you are meant to. In other industries you get fired. Unfortunately the only method of ensuring this poor service doesn't get ignored is to write a public review to make your client base aware of you malpractice or should I say, not being able to do a simple job. I've had to take another day off work to make sure I am home to collect the package I was 'guaranteed to arrive today' and another day of lost income. Let's say I'm not confident they will deliver again... UPDATE: I've emailed, and they have responded with totally conflicting information to the folks who I spoke to twice on the phone. Phone people said my package is out with the driver and will be delivered by 5:30pm, whereas the email help has said my package is in the warehouse. Madness! ANOTHER UPDATE: I called APC again and now the same guy is telling me he doesn't know if the package is in the warehouse or with the driver. It's 5:33pm. Another no show. Another day wasted at home. I've lost 2 days worth of wages. Disgusting behaviour. AVOID!!!!!!! YOU'VE BEEN WARNED!!!!”

Helpful Report

Hello, Thank you for taking the time to leave a review and I'm very sorry to see that this has happened. Please may I ask for you to email your consignment number and delivery postcode to the below address? And I will be more than happy to assist. Jamie customer.relations@apc-overnight.com

“Utterly rubbish. Said no-one was in when we were. Couldn't even look up our order since the consignment number wasn't recognised. Awful avoid at all costs.”

Helpful Report

Hello, Thank you for taking the time to leave a review. I'm sorry to see that you have experienced issues with your delivery and thank you for bringing this to our attention so we can improve our service. Jamie customer.relations@apc-overnight.com

“Delivery scheduled with 2 hour slot. Waited and hour longer... Never showed up. Website still telling me it's coming. Called them up. They told me they aren't coming... I lost a day's wages waiting for this. Now they're saying they can't leave it tomorrow and someone has to be there to sign... So am I to lose two days wages? Absolute garbage. I would never use this delivery company again and cannot recommend it to anyone. Avoid them like they're covid... I'll be down £200 because of them. That's if it actually arrives tomorrow.”

Helpful Report

“We are an account holder of 1yr plus We are an account holder of 1yr plus. Items are now being stolen and we are having to pay for Uber drivers to collect from hubs to deliver to our customers. You receive zero support and huge costs to keep customers happy. APC is NOT a 24hr service”

Helpful Report

Hello Mark, Thank you for taking the time to leave a review. I'm very sorry to see that this has happened. May I please ask for you to contact us with the details of the stolen item via the below email address and we will have this investigated. Jamie customer.relations@apc-overnight.com

“Was advised my delivery was made, then told the driver delivered to the wrong address. The address given that the delivery was made, the residents are not there. No idea on the whereabouts of my package. Customer service do not pick up calls. So far, far from Impressed. If my resolution, I'll contact trading standards.”

Helpful Report

Good Morning I'm very sorry to hear that you are experiencing an issue with your delivery. If you can e-mail us with your consignment number and delivery postcode, we will look into this for you. Maria customer.relations@apc-overnight.com

“Payed for before 12 Saturday delivery £30. They do not answer phones a d my parcel left the depot at 10:30…for an hour the driver’s position is in train station at delivery 8 while I am number 17 and it’s 11:53.”

Helpful Report

Good Morning Vlad I'm very sorry to hear that you have experienced an issue with your delivery. If you can e-mail us with your consignment number and delivery postcode, we will look into this for you. Maria customer.relations@apc-overnight.com

“Worst delivery I've ever seen! We got the news that the package was delivered but the package is gone! We didn't get any sticky note or photo where the courier left it. I do not recommend. They are the worst.”

Helpful Report

Good Afternoon Katarzyna I'm very sorry to hear that you are not in receipt of your parcel. If you could e-mail us with your consignment number and delivery postcode we will look into this for you. Maria customer.relations@apc-overnight.com

“Keep leaving notes indicating I wasn't home when I have been”

Helpful Report

Good Afternoon Dilan I'm very sorry to hear that you have been experiencing this issue with your delivery, please accept our apologies and thank you for bringing this to our attention. Maria customer.relations@apc-overnight.com

“Received a text to say my delivery would be with me at a certain time. The delivery didn't turn up and no effort was made to contact me or inform me that the delivery couldn't be made for whatever reason. Called and emailed, but am yet to receive a reply.”

Helpful Report

Good Morning Ms Cunningham I'm very sorry to hear that you are experiencing an issue with your delivery. If you could e-mail us with your consignment number and delivery postcode, we will look into this for you. Maria customer.relations@apc-overnight.com

“I have never had such a bad delivery service. I still haven’t received my item, after 2 attempts- I would say 3 attempts but the driver decided to go home instead of delivering to me when I was literally 2 minutes away!! The delivery address is a holiday chalet park - which every other delivery company finds - except APC First delivery attempt was 9th June - which would have been great if I hadn’t been told it was going to be the 14th… so no I wasn’t there .. turns out he didn’t go to the correct site anyway, but decided to say I wasn’t home (that’s true as it wasn’t the correct address) Second attempt, the driver went to the wrong site again and instead of calling me for guidance- took a picture of somebody’s chalet to confirm he’d been there !!! Third attempt today, after assurance it would be delivered, I tracked the driver to less than 3 minutes away, when he suddenly decided he’d had enough and went in the opposite direction and home for his tea!! No courtesy calls, no contact of any kind and when I called the Call Centre Delivery Line - I was told he had ‘van trouble’ - really????? It looked like it was moving pretty quickly towards home to me. I find it unbelievable that the driver hasn’t had the sense to call - if he’s unable to follow his Sat Nav - at no point have I ever been told if it’s a morning or afternoon delivery, so I’ve been left waiting all day. And then to make the effort to take a picture of the wrong property and yet still not call me is utterly unbelievable. Apparently, my delivery is rescheduled for Saturday morning … hmmm we shall see 2021060704831880036789”

Helpful Report

Good Afternoon Cheryl I'm very sorry to hear of the issues you are experiencing with your delivery. If you could e-mail us with your consignment number and delivery postcode, we will look into this for you. Maria customer.relations@apc-overnight.com

“"What went wrong?". Everything.They incompetent and the staff in the women in the Drumlane depot offices lie. I have emails to back this claim up. I have been waiting 3 weeks now, for a delivery. 3 times now I have waited in for a delivery for it to not turn up. Worst couriers. Worst than hermes.”

Helpful Report

Good Morning Karen I'm very sorry to hear that you have experienced an issue with your consignment. If you would like to e-mail us with your consignment number and delivery postcode, we will look into this for you. Maria customer.relations@apc-overnight.com

“I cant find words that could even come close to how rubbish this cowboy company is. Every single parcel i have ever had from them is late and delayed. Ive spent countless hours waiting in for parcels to just not arrive. I have contacted my suppliers and told them they have now lost my business unless they change courier. DO NOT USE THEM.”

Helpful Report

Good Morning Chris I'm very sorry to hear of the issues you have experienced. If you can e-mail us with your consignment number and delivery postcode, we will look into this. Maria customer.relations@apc-overnight.com

“Please avoid this company. "APC overnight" They are rubbish , very poor service. Costumer services is OMG I never had vorster company service in my lifetime. They laying peoples where send you a info Sorry we missed you, but is not true. I check my cctv and I couldn't see driver from this company where I was waiting all day. I lost my time waiting for them service . Please avoid them as posibule. M.”

Helpful Report

Good Morning I'm very sorry to hear of the issues you have experienced. If you can e-mail us with your consignment number and delivery postcode, we will look into this. Maria customer.relations@apc-overnight.com

“i am a customer of APC about 4 weeks ago i contacted your IT department and left messages on there phone to report a fault om printer but have never heard from them.A week ago my depot in slough said i could buy one from them for £150 which i agreed to but still no printer Tony”

Helpful Report

Good Morning Tony, I'm very sorry to hear that you have experienced this issue. Please may we ask you to e-mail the customer relations team with your details and we will look into this for you. Maria customer.relations@apc-overnight.com

“If I could give no stars I would. They are truly the worst courier company in the UK. I ordered from an online supplier who sadly chose to use APC. It was sent next day, but didn't arrive. I spoke to their Stoke office, who couldn't care less. Just we haven't got it here so how can we deliver it to you. The person I spoke to promised to call me back but couldn't be bothered so didn't. I called her back the next day and was told it wasn't her fault that somebody hadn't called me back, even though she was the one who said she would. I was told that there was nothing they could do and I should take it up with the sender. The sender apparently spoke to them and was told that they had sent it to the wrong depot by mistake and arranged for the delivery to come out the following day but because it was now going to be 3 days late they would upgrade it to a morning delivery. I waited..and waited. The driver eventually turned up at 10 past 3 in the afternoon! It wasn't his fault so I politely asked him if it shouldn't have been delivered in the morning. Unfortunately he did not understand as he could speak and understand very little English. All he could say was 'Call the office they will say sorry' As he could say this line quite clearly I think he was very used to saying it. I run an ecommerce business and would never put my customers through the pain of dealing with this third rate shockingly bad organisation that have no interest in performance or customer service.”

Helpful Report

Good Afternoon, I am so sorry to hear you have experienced such difficulties with your delivery. Thank you for raising this with us, we will speak with the delivery depot regarding this matter. This is not the service we expect any of our customers to receive and I am saddened to hear that you have gone through this. Once again please accept my apologies for any upset or disappointment caused. Regards, Natasha. Customer.relations@apc-overnight.com

“Firstly they said I was not in, I was in all day. They didn’t even leave a calling card, so I doubt he even bothered trying to find my block on the complex. I am disabled and I was waiting for new crutches, most annoyed. I ordered product on the Thursday morning, for the Friday delivery, as it was a bank holiday. Phoned them and they said delivery would be on the Tuesday. Most annoyed. Tuesday came, delivery man rang my intercom, I asked him to bring it to my front door, he was extremely rude saying he could not deliver to my door and it would be left in the foyer. I explained I was disabled and that where some parcels have been left in foyer had been stolen. He did agree to bring it to my door then promptly left it in foyer. Luckily I am well known here and a resident kindly brought it up for me. Would definitely not recommend this company.”

Helpful Report

Good Afternoon, We are so sorry to hear of this, please accept our apologies for any upset caused. Thank you for raising this matter with us. Regards, Natasha. Customer.relations@apc-overnight.com

“Rude customer services. Their T&C and refund policy has changed multiple times to a point where they are responsible for nothing. Never using their services again, do not recommend!”

Helpful Report

Good Afternoon, We are sorry to hear of your disappointment. Regards, Natasha. Customer.relations@apc-overnight.com

Apc Overnight is rated 1.4 based on 1,632 reviews