Apc Overnight Reviews

Name: Apc Overnight
Rating: 1.38

1.4 Rating 1,614 Reviews

9 %

of reviewers recommend Apc Overnight

Company Reviews

Metrics

Info

1.4

Based on 1,614 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

About Apc Overnight:

APC Overnight, Nationwide Next Day Delivery 0800 373737. This account is active Mon-Fri 9-5 exc. bank holidays

For assistance please contact : - info@apc-overnight.com

Visit Website

Phone:

0800373737

Email:

info@apc-overnight.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Offers guaranteed next day delivery service for an extra fee and fails to deliver.”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that you have had a poor experience with APC Overnight, if you do require assistance with a delivery, please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“There are a lot of very common issues here in these reviews. Apc are definitely the worst carrier out there. I know check who the carrier is before I buy anything online. Re arranged my delivery to a Thursday as I was in all day. Original date was Wednesday and you only find out at 7am that day that you have a parcel coming! On the day (Thursday) the man in the van waiting 10 secs ( ring door bell has the video and time of this too!!) I chased the driver down but he drove off. 10 secs! We even answered on our phones and spoke to him!! When I rang up the local call centre the lady on the phone didn’t want to help. Call your company your dealing with she said. And 10 secs is all they wait for. So looking at all these really poor 1 star reviews I think everyone in the uk has one issue with this company. 10secs to Answer your door is ridiculous! I’ll never use them as a carrier ever again.”

Helpful Report

“Unreliable don't use by choice”

Helpful Report

Hello Denis, Thank you for your review, I am sorry to hear that you have had a poor experience with APC Overnight, if you do require assistance with a delivery, please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“very bad company. zero service. unrealistic contact. I do not recommend this company to anyone.”

Helpful Report

Good Afternoon, Thank you for your review, I am really sorry to hear this. If you require assistance with a delivery, please reach out to the team on the below email address. Jamie Customer.relations@apc-overnight.com

“Don't ever by choice use this delivery company Liars,cheats,outrageous rudeness from the management to the pitiful delivery driver who refused to deliver to my door 🚪when it was opened up it was smashed to pieces checking the packaging it had been stamped on with someone wearing crocs totally outrageous behaviour for a company that is supposedly a delivery company Who block your email address when you complain that your parcel hasn't been delivered when marked as delivered Stay away from this delivery company...............”

Helpful Report

Good Afternoon, Thank you for your review, I am really sorry to hear that your item was damaged, we would advise reaching out to the supplier of the item to report this also. Thank you for bringing this to our attention. Jamie Customer.relations@apc-overnight.com

“It's the first time I've seen, So Incorrect delivery and even if I could I wouldn't put a single star, I was waiting for an important delivery that was supposed to be delivered by them, they have arrived, I don't know why they even leave a note with instructions after no one follows it and reads it ,After a lot of writing, it was answered to redeliver the same product. I didn't have a single call, there was no bad service”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“2 days still waiting get tracker number that a joke I work for myself list 2 days off work due to poor company”

Helpful Report

Hello Deene, Thank you for your review, I am sorry to hear that you have had a poor experience with APC Overnight, if you do require assistance with a delivery, please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Last 4 overnight deliveries have all resulted in an email saying driver has attempted delivery today at such a time. No card left and definitely haven’t attempted as I have had to take time off work to wait for vital work related items to be delivered. The last delivery arrived 2 weeks after sending. Refuse to leave with a neighbour if you try to select the option if you need to go out at any point. Even tried to collect from depot but got turned away for that on one of the failed deliveries.”

Helpful Report

“This is a rant but with hopefully a helping message also. Parcel took over a week to arrive. Three visits were attempted, two at the wrong house, one image was of a tree with no leaves. I called every day and spent about 3 hours in total attempting to get it sorted. Customer services are polite and appear to help but their promises went unfounded every time. Who knows where the breakdown happens(Cannock)? Helpful bit: I did ask how they find the properties and was told will use 'what three words.' Was it that, that helped it arrive? Who knows, the parcel has my mobile on it but will they call? Who you kiddin.....”

Helpful Report

Hello Stuart, I am sorry to hear you do not have your parcel, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com

“god this company is just another carrier that can't work properly with driver who dont want to deliver - no one works there and they never pick up the phone - 40mn on the phone to be hanged up, to tell me not many people are working today - ^^ Got ahold of a team member which was kind enough to try look into it, got me the number of the local depot, someone answered, transfer me of course, now 49mn and still on hold..... Come on guys !”

Helpful Report

Hello, I am sorry to hear you do not have your parcel, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com

“Driver shown on cctv knocking lightly on door waited 10 seconds then left. I have a perfectly functioning and obvious door bell and was in waiting for my urgent parcel. Tried contacting APC with the reference number provided on their missed delivery text, but told not a valid number and to contact the sender. Sadly seems typical of drivers who are pushed for time and not concerned about customer actually getting their items, only that they can get round their route as quickly as possible. No idea where my delivery is now”

Helpful Report

“The driver didn't knock, didn't ring, just drove away, me and my family were at home at the time. I saw the van driving away. Called the depo, they contacted the driver, he has a photo of my door. Well done, he knows how to use the camera. How about teaching him how to actually deliver parcels? Now as I have zero trust the driver can do his job, I'll have to drive to the depot to collect.”

Helpful Report

Hello, Thank you for your review, I am so sorry to hear that the driver did this with your delivery. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Driver delivering rug doctor , knocked at door we walked down 15 steps to front door we were at top of stairs ..he got into van ( after taking photo of the door closed on an angle approaching the door ) knocked once and rang bell ,we got to door as he was getting into his van ,he turned around we waved him down he drove past us disgracefully ..this is what happens when a big company sub contracts to a smaller cheap one insuring there is no responsibility ..I don't really think he even had it on the van myself ..took picture before the door ..rang bell got back in van and we shouted at him as well ..deaf as well as brainless ...”

Helpful Report

Hello Trisha, I am sorry to hear you do not have your parcel, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com

“Absolutely disgraceful service by this company Would have given zero stars if possible! Driver couldn’t be bothered to even look for the Adress, lied no access intercom when in fact there's no intercom, second time took a picture of dor and left without ringing or knoking at the dor. 3th time didn't show up at all! When he supposed to deliver between 4and 6 pm. When I called to speak with the operator they hang up on me!”

Helpful Report

Hello, I am sorry to hear you do not have your parcel, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com

“Absolutely disgraceful service by this company Would have given zero stars if possible! Driver couldn’t be bothered to press intercom button so took a picture of gates and left even though there was 3 people in the house!!😡🤬”

Helpful Report

Hello, I am sorry to hear you do not have your parcel, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com

“Would give no stars if I could. Delivery didn't arrive on the due date and tracking not working. Still not delivered the following day. Called and told "yeah, the driver didn't put it into today's either because no room." If it's already been missed should have been one of the first loaded, no? More importantly, it was a fresh food product hence the need for OVERNIGHT DELIVERY. Product now ruined and customer service far too blase.”

Helpful Report

Hello, I am sorry to hear you do not have your parcel, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com

“The most terrible carrier in UK. This is not the first time we have not received a package from them. The customer is not satisfied because he does not receive the shipment, the seller earns because he must refund. How does such a delivery still exist?”

Helpful Report

Hello Alex, I am sorry to hear you do not have your parcel, Please can you email us your 7 digit consignment number and delivery postcode so we can look into this for you. Chloe Customer.relations@apc-overnight.com

“Adam from TS6 postcode on the customer service phone amazing man, he has been dealing with my delivery for past 5 days he always dealt with matter professional friendly helpful and gets to the point, thankyou Adam you will go very far”

Helpful Report

Hello, Thank you for this positive review! we are pleased you are happy with the service we provided you. Jemima Customer.relations@apc-overnight.com

“Unreliable service despite a text and tracking showing different delivery times and nothing arrived and nobody came to the door. Do not use APC!”

Helpful Report

Hello, I am sorry to hear you do not have your parcel, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com

“Appalling delivery Company. They failed to deliver my "next day delivery parcel" on two consecutive days. Their excuse on both days was that from 3pm their drivers stop delivering & start collections.”

Helpful Report

Hello John, Thank you for your review, I am sorry to hear that you have had a poor experience with APC Overnight, if you do require assistance with a delivery, please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

Apc Overnight is rated 1.4 based on 1,614 reviews