Apc Overnight Reviews

Name: Apc Overnight
Rating: 1.38

1.4 Rating 1,632 Reviews

9 %

of reviewers recommend Apc Overnight

Company Reviews

Metrics

Info

1.4

Based on 1,632 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

About Apc Overnight:

APC Overnight, Nationwide Next Day Delivery 0800 373737. This account is active Mon-Fri 9-5 exc. bank holidays

For assistance please contact : - info@apc-overnight.com

Visit Website

Phone:

0800373737

Email:

info@apc-overnight.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They said to the company that they tried to deliver twice which is not the truth. After many complaints, which is obvious from reading the other reviews - they still make it difficult for the companies to give instructions to LEAVE IN A SAFE PLACE - if the customer is not in to sign for it. All other couriers notify the person receiving the delivery and their e mail or text message has choices where to leave the delivery. One year later after many complaints, they still do not care enough to change their process of the customer being able to tick a box and say where they wish the delivery to be left and accept responsibility for it. DO NOT ACCEPT BUSINESS WITH THIS COMPANY - UNTIL THEY CHANGE THE PROCESS TO THE SAME MODEL AS OTHER COURIER COMPANIES.”

Helpful Report

Hello Ms Osborne, Thank you for your review, our policy has changed over the last 12 months, if you would like to discuss this further please email us at customer.relations@apc-overnight.com, Thank you. Jemima customer.relations@apc-overnight.com

“PERSISTENTLY INCOMPETENT! Took 4 days and 20 miles of totally unnecessary driving to receive parcel. 08/05/24: No-one available so drop-off shop selected for next day. 09/05/24: Shop refused parcel as no APC data sent. 10/05/24: Failed to dispatch parcel at all! Home delivery arranged by phone for next day. 11/05/24: Parcel dispatched to shop despite home delivery arranged. Date of experience: 11 May 2024”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that you have had a disappointing experience with APC Overnight, if you do require assistance with this delivery, please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“As a recipient, nominating a delivery point when you aren’t at home is a complete waste of time. I now have to make a claim against the supplier as delicate pond plants were left by APC in direct sunlight.”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that your parcel was left in the wrong place. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Absolutely disgraceful!! No stars . I waited in all day yesterday & most of the evening for our parcel . Although the tracking said it was on the van and gave us a time. I am absolutely furious as I lost a days work . Telephoned the next morning to be told it wouldn’t be delivered untill two days later . They s said that it couldn’t be left in a safe place , as we hadn’t ticked a box during ordering process . I explained that I give permission for them to leave it , he said he will try to sort it out . We can’t keep having days off work !!! Anyway you couldn’t scrip the next installment 🙈. My husband called to the depot on his way back from work, to wait for half an hour and then be told the parcel containing cans of beer had been totally crushed . Then told that he has to do all the running around to get in touch with the company he ordered from for a refund. Absolutely disgraceful service . If he hadn’t of called into the warehouse we would still be waiting. They obviously had no intention of informing us . Don’t use this company it’s a shambles.”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that you have had a disappointing experience with APC Overnight and I am sorry to hear that your parcel was damaged. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Worst delivery company. Can’t track my parcel I’ve been waiting all day for. Emailed about 3-4 times no response. Wouldn’t recommend going through this company”

Helpful Report

Hello, I am sorry to hear you do not have your parcel yet, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com

“Expected delivery, sit in all day, no sign. Ring to be told driver has started his collections for the day. Are u joking? No warning, no notification, nothing. Absolutely disgusting!”

Helpful Report

Hello, I am sorry to hear you do not have your parcel yet, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com

“The consignment number refuses to track and the telephone number is useless. Just a prerecorded message on a loop. No live chat. This is worse than EVRI and that's saying something!”

Helpful Report

Hello, I am sorry to hear the tracking did not work for you, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com

“No attempt at delivery, with security camera to prove it, but received attempted delivery message via the tracking system. Funnily enough no “we missed you” card either through the door. Very frustrating when you wait in specifically for a parcel.”

Helpful Report

Hello Tom, I am sorry to hear that there has not yet been an attempt on your delivery and you have not received your parcel yet. Please can you email us your 7 digit consignment number and delivery postcode so we can look into this for you? Chelsea Customer.relations@apc-overnight.com

“You did not deliver today as you were supposed to. Customer service shocking too. Customer service suggested the driver was left to decipher and rearrange his deliveries accordingly. NEXT DAY IN MY OPINION MEANS NEXT DAY!!!!! NOT WHEN THE DRIVER FEELS HE WANTS TO DELIVER. The retailer has refunded our next day delivery fee. Will see if the consignment turns up tommorow. If it doesn’t the credit card company will be contacted for a refund. Shocking service from this company.”

Helpful Report

Hello, I am sorry to hear you do not have your parcel yet, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com

“We ordered a very important item for 9am delivery. No sign of the package by noon. We were then told 3pm and by 4pm still no sign. We were then told by end of day and we were 10 delivery slots away. Next day still no sign of our package, we were promised the delivery would be by 1pm, then guaranteed by 3:05pm. 4pm came still no sign, still waiting for tis package so whenever it arrives they get a one star review. Absolutely terrible company.”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that your parcel was later than you expected it. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“I am a disabled man, only partial use of one arm. This joke of a company delivered something I bought from Ebay. I answered the intercom and driver said "I have two big heavy packages and you need to come and give me a hand" Firstly then they should have sent two of you. Secondly I can't. He then chuntered away bringing the packages to the bottom of the fifteen steps up to my apartment, and as he walked in he slammed the door, like a belligerent child. I watched as he easily managed both packages to my front door before sarcastically telling me "thanks for your help" to which I snapped and told him to get the f**k out. DO NOT USE THIS COMPANY BY CHOICE, I am absolutely disgusted by this experience and will be raising this with the retailer. If I could give 0 stars I can assure you I would.”

Helpful Report

Hello, Thank you for your review, I am so sorry to hear that the driver was rude to you. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Almost always over an hour later than the end of the two hour window. No warning. Very misleading tracking (on the rare times there is tracking) as it often skips past my number and goes back to 1. Extremely unacceptable.”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that your parcel was later than you expected it. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Yet again my delivery has been misappropriated. Every delivery has been short My latest one wasn't even delivered to my address. The delivery was apparently delivered to an address a mile away from me. The photo taken doesn't show the packages at the location. I've been to visit the other address and the householder hasn't seen the packages. Apc employ thieves”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that your parcel was delivered to the wrong address, if you need assistance locating this parcel, please email us your consignment number, address and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Offers guaranteed next day delivery service for an extra fee and fails to deliver.”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that you have had a poor experience with APC Overnight, if you do require assistance with a delivery, please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“There are a lot of very common issues here in these reviews. Apc are definitely the worst carrier out there. I know check who the carrier is before I buy anything online. Re arranged my delivery to a Thursday as I was in all day. Original date was Wednesday and you only find out at 7am that day that you have a parcel coming! On the day (Thursday) the man in the van waiting 10 secs ( ring door bell has the video and time of this too!!) I chased the driver down but he drove off. 10 secs! We even answered on our phones and spoke to him!! When I rang up the local call centre the lady on the phone didn’t want to help. Call your company your dealing with she said. And 10 secs is all they wait for. So looking at all these really poor 1 star reviews I think everyone in the uk has one issue with this company. 10secs to Answer your door is ridiculous! I’ll never use them as a carrier ever again.”

Helpful Report

“Unreliable don't use by choice”

Helpful Report

Hello Denis, Thank you for your review, I am sorry to hear that you have had a poor experience with APC Overnight, if you do require assistance with a delivery, please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“very bad company. zero service. unrealistic contact. I do not recommend this company to anyone.”

Helpful Report

Good Afternoon, Thank you for your review, I am really sorry to hear this. If you require assistance with a delivery, please reach out to the team on the below email address. Jamie Customer.relations@apc-overnight.com

“Don't ever by choice use this delivery company Liars,cheats,outrageous rudeness from the management to the pitiful delivery driver who refused to deliver to my door 🚪when it was opened up it was smashed to pieces checking the packaging it had been stamped on with someone wearing crocs totally outrageous behaviour for a company that is supposedly a delivery company Who block your email address when you complain that your parcel hasn't been delivered when marked as delivered Stay away from this delivery company...............”

Helpful Report

Good Afternoon, Thank you for your review, I am really sorry to hear that your item was damaged, we would advise reaching out to the supplier of the item to report this also. Thank you for bringing this to our attention. Jamie Customer.relations@apc-overnight.com

“It's the first time I've seen, So Incorrect delivery and even if I could I wouldn't put a single star, I was waiting for an important delivery that was supposed to be delivered by them, they have arrived, I don't know why they even leave a note with instructions after no one follows it and reads it ,After a lot of writing, it was answered to redeliver the same product. I didn't have a single call, there was no bad service”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“2 days still waiting get tracker number that a joke I work for myself list 2 days off work due to poor company”

Helpful Report

Hello Deene, Thank you for your review, I am sorry to hear that you have had a poor experience with APC Overnight, if you do require assistance with a delivery, please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

Apc Overnight is rated 1.4 based on 1,632 reviews