Name: Apc Overnight
Rating: 1.38

“was texted saying my delivery would be between 1:26-3:26. Watch the map tracker. Van doesnt move for two hours, at 6 pm the van is two streets over, then goes straight back to the depot. two streets over, 4 hours late and just went back instead. Item being delivered is a phone repair, so I got all the data ready to transfer during lunch just for it not to arrive. No information sent by APC, no email saying delivery will be attempted tomorrow. No nothing. Just a van on a map which drove past my house and did nothing.”

Helpful Report

Good Afternoon Thank you for your feedback, I am sorry that you have not had your delivery. Please can you email us your consignment number and postcode so we can look into this for you. Regards, Natasha. Customer.relations@apc-overnight.com

“I was expecting a delivery last week so I made someone was in and nothing I sent emails no replies, I finally decided to phone and was told it was getting delivered today and said sorr we have had 4 people sick in your area but according to the tracking its not moved, I have had to make sure someone is home all day but I bet it doesn't turn up and this was an overnight delivery should be an over a week delivery”

Helpful Report

Good Afternoon We are so sorry to hear of this, please accept our apologies for this delay with your order. Regards, Natasha. Customer.relations@apc-overnight.com

“One card left thru door then organised redelivery for 2 days later . No delivery no card no email no text (which is what all other decent couriers use to communicate) and all of a sudden on amazon “they attenpted to deliver”. Called their customer helpine and on hold for 55 mins before giving up as regardless of the irritating message every 2 mins from a chap Saying please hold your call is important to us -after hearing this 26+ times i dont think it can be. No parcel . No delivery. No card. No contact and the apc called online re booking system sends u round and round. How you have contracts with amazon and the like i dont know as the reflection on their brand through association is appauling. Please sort my delivery”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that you do not have your parcel, please email us your consignment number and postcode and we can look into this for you. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“I was told delivery would be Friday, waited in all day, nothing. Received a text Saturday morning when I had planned to be out, so stayed in. I let my dog out into the back garden, walked back to the frint door and there was the 'sorry we missed you' note, with how to track a parel that is so far untrackable, apparently.. How about an actual phone number to call for actual customer service?”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that you do not have your parcel, please email us your consignment number and postcode and we can look into this for you. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Instead of delivering the box I ordered from Graze.com they keep leaving cards through the letter box. Very sad to not receive my order. Worst delivery service in UK! 0 Stars!”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Worst company ever . Missing parcels , no reply to email or calls Just awful”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Appalling service avoid using this company at all costs. It has been two days now and I am still waiting to speak to someone. No customer service. No management. No one answers telephone calls or emails. Should not be in business with such a bad service use a different company. Failure to deliver regular consignment of perishable goods cost money to other businesses especially when they charge an additional fee for next day delivery before 12 and fail to do so.”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Didn’t delivered completely parcel only 1of 2”

Helpful Report

Hello, I am sorry to hear you do not have your second parcel, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com

“Ordered something for a birthday present, 5 days before. Was promised 48hr delivery. Not something you can just buy in a supermarket. On the birthday itself I was told by email that it would not be with me for another 24 hours. When I called I was told they had forgotten to put it on the van, they had no further vans to my area today and if I wanted to complain I could email a complaint in. The operator could not have shown he could care any less if he actually said "I could not care any less" Only deal with local people apparently. Load of rubbish.”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“They don't redeliver to your emailed requests”

Helpful Report

Good Morning, We are so sorry to hear of this, please accept our apologies for the delays and the frustration this poor experience had caused. This is not the service we expect for our customers. This feedback will be used to help improve our services. Regards, Jemima. Customer.relations@apc-overnight.com

“I placed an order with a paint company for overnight delivery. The APC system shows that the parcel was at their sending hub on the 25 April, and delivery hub on the 29 April. I contacted APC in Newhaven to enquire about delivery and was advised that a delivery was scheduled for 3 May due to the bank holiday. I telephoned to ask if I could collect the parcel. The lady I spoke to said she would check if the parcel was still in the warehouse, and it was. I jumped in the car and drove 30 miles to the depot. At the collection office I gave a gent the consignment number and he vancished for 20 mins. He said we dont have the parcel as it came into the depot late that day and was loaded on the van as an addition, he had tried to contact the van driver without success. I left empty handed. There was no attempt to deliver the parcel that day, our cctv and ring doorbell detected nothing. So I have not got a clue whats happening. I have had this issue before with APC and I wish vendors would find a more reliable courier.”

Helpful Report

Good Morning, We are so sorry to hear of this, please accept our apologies for the delays and the frustration this poor experience had caused. This is not the service we expect for our customers. Please can you email us your delivery postcode and consignment number and I can look into this for you. Regards, Jemima. Customer.relations@apc-overnight.com

“AVOID USING THIS COMPANY!i suffer ill health and needed batteries for my mobilty scooter,i waited in all day as delivery stated 26th april,the front door was left open till 8pm.then i had a message from this joke of a company saying they attempted delivery comlete nonsense,then i find they did not put it on the vans the next day for delivery ihad to email them to rebook its ridiculous, tere was no cards left as the delivery was clearly not attempted,after a dispute with the manager i asked him to ask the driver what the sign says on my front door then if he thinks he attempted delivery and i got no answer to it,awfull company,i asked for compenstion for the upset and wated time and manager said go to the seller you bought the item from,thats disgusting and will take it further,still waiting today at moment for delivery 28.4 22. not good,”

Helpful Report

Good Morning, We are so sorry to hear of this, please accept our apologies for the delays and the frustration this poor experience had caused. This is not the service we expect for our customers. This feedback will be used to help improve our services. Regards, Jemima. Customer.relations@apc-overnight.com

“Worst ever experience. Should have been delivered on 20th March. Despite text messages with time of delivery, numerous phone calls and promises of delivery. The full order has not been delivered. Asked for item to be placed in shed. Was put outside near door. Only half of the order has been delivered. Today been on the phone to them since 8.30. No one has answer. The most appealing service with a lack of concern to the customer and the company they are delivering for. Never use again. But would like the second part of my order. I have work men waiting for the item”

Helpful Report

Good Morning, We are so sorry to hear of this, please accept our apologies for the delays and the frustration this poor experience had caused. This is not the service we expect for our customers. This feedback will be used to help improve our services. Regards, Jemima. Customer.relations@apc-overnight.com

“Get fobbed of parcel never come said they ring me but never and sent emails would not use this company”

Helpful Report

Good Morning, We are so sorry to hear of this, please accept our apologies for the delays and the frustration this poor experience had caused. This is not the service we expect for our customers. This feedback will be used to help improve our services. Regards, Jemima. Customer.relations@apc-overnight.com

“Absolutely terrible courier company that is not fit for purpose and as such should not be in business. Why do companies use APC for a courier service because APC does not deliver goods ordered and paid for in good faith by customers. We are awaiting an order that was collected by APC at the beginning of April; it is now 26 April and still no sign of the item because 'it has been sitting in APC's warehouse since early April'. Come on suppliers, stop using this appalling company; there are many others out there whose service is outstanding.”

Helpful Report

Good Morning, We are so sorry to hear of this, please accept our apologies for the delays and the frustration this poor experience had caused. This is not the service we expect for our customers. This feedback will be used to help improve our services. Regards, Jemima. Customer.relations@apc-overnight.com

“Driver attempted delivery but as noone home left note but did not bother to fill in the tracking number, 2 emails sent, no reply, sender contacted them, they promised to deliver but did not.”

Helpful Report

Good Afternoon, We are so sorry to hear of this, please accept our apologies for any disappointment caused by this. If you require further assistance please email us directly so we can look into this for you. Regards, Natasha. Customer.relations@apc-overnight.com

“Totally unreliable company. First attempt at delivery did not happen.Yet sent email they had called. Second they promised to deliver on 3 September occasions.None of which materialised. Thirdly they never answer emails. Fourthly they tell lies when you eventually get through to a member of staff.Untruths include driver will turn round and call.Another that driver running late . Finally get my delivery.11 days late.Where driver does not knock or phone but leaves my delivery on the doorstep in view of passing individuals.Sneeked off probably due to shame and guilt because of unprofessional service by the whole team. Sadly the company I order goods from won’t get a repeat order if they continue to use APC as their courier.”

Helpful Report

Good Afternoon, We are so sorry to hear of this, please accept our apologies for the delays and the frustration this poor experience had caused. This is not the service we expect for our customers. This feedback will be used to help improve our services. Regards, Natasha. Customer.relations@apc-overnight.com

“It seems I am not alone in finding out to my detriment that this company is beyond belief. And Customer Relations are the worst I have ever dealt with. I ordered an item from a company I’ve used many times and I trust them. They used APC. Big mistake. I returned from holiday in March to find an APC card in my mailbox. All it said was “over back gate”.No date or signature. I checked the communal gateway and nothing was there. I checked my security cameras and saw a delivery driver throw my parcel over a 7’ gate. He then wrote the card and posted it. None of my neighbours has the parcel, and being a communal gate it’s used regularly. On my porch window were instructions for delivery if no one was home. I contacted Customer Relations and they were utterly useless, stating the responsibility was not theirs. A number of email were exchanged and the bottom line is I’m out of pocket and they’re refusing replacement or reimbursement saying it’s the senders responsibility. Had their driver complied with their own policy I would have been in possession of my goods. One reply from a Customer Relations manager states; “ I don’t feel any courier would be able to say they deliver to absolute perfection 100% of the time”. I have tried the depot and National Customer Relations and getting the same response. Refusal to take responsibility or offer compensation. Whilst the driver is totally at fault for not adhering to their own policy, the worst scenario is totally unprofessional Customer Relations. They quote ‘policy’ but refuse to send me a copy of the policy. They say they have been in touch with the sender....I’ve asked for proof because the sender has not been contacted. Again, nothing. So im Out of pocket. They won’t take responsibility for their driver, and tell me that no courier delivers all of the time. Is this really a company that we should be using ??? Disgusting, disgraceful, and what’s more important is that those who are supposed to help us resolve issues don’t give a damn and make statements that seem to be incorrect. I believe the company I bought the goods from when they say they’ve not been contacted. It’s a small company and they have no reason to be less than truthful. They’ve offered a refund, but it’s APC who are totally at fault. I’m guessing when they read this I’ll get either no reply or the standard script they adopt for all negative reviews. I don’t expect they will do anything more. Unprofessional.”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that you have had a poor experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Delivered promptly and well packaged.”

Helpful Report

Hello, Thank you for your great review! Jemima Customer.relations@apc-overnight.com

“Shocking courier company not my choice of courier but the supplier I purchased from My parcel should have been delivered last Wednesday 13th April instead it turns up the following Wednesday very little information given no answer for why my parcel was a week late I will be contacting the supplier for a refund and if they don't change the courier I won't use them again”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that you have had a poor experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

Apc Overnight Reviews