Name: Apc Overnight
Rating: 1.38

“Get fobbed of parcel never come said they ring me but never and sent emails would not use this company”

Good Morning, We are so sorry to hear of this, please accept our apologies for the delays and the frustration this poor experience had caused. This is not the service we expect for our customers. This feedback will be used to help improve our services. Regards, Jemima. Customer.relations@apc-overnight.com

“Absolutely terrible courier company that is not fit for purpose and as such should not be in business. Why do companies use APC for a courier service because APC does not deliver goods ordered and paid for in good faith by customers. We are awaiting an order that was collected by APC at the beginning of April; it is now 26 April and still no sign of the item because 'it has been sitting in APC's warehouse since early April'. Come on suppliers, stop using this appalling company; there are many others out there whose service is outstanding.”

Helpful Report

Good Morning, We are so sorry to hear of this, please accept our apologies for the delays and the frustration this poor experience had caused. This is not the service we expect for our customers. This feedback will be used to help improve our services. Regards, Jemima. Customer.relations@apc-overnight.com

“Driver attempted delivery but as noone home left note but did not bother to fill in the tracking number, 2 emails sent, no reply, sender contacted them, they promised to deliver but did not.”

Helpful Report

Good Afternoon, We are so sorry to hear of this, please accept our apologies for any disappointment caused by this. If you require further assistance please email us directly so we can look into this for you. Regards, Natasha. Customer.relations@apc-overnight.com

“Totally unreliable company. First attempt at delivery did not happen.Yet sent email they had called. Second they promised to deliver on 3 September occasions.None of which materialised. Thirdly they never answer emails. Fourthly they tell lies when you eventually get through to a member of staff.Untruths include driver will turn round and call.Another that driver running late . Finally get my delivery.11 days late.Where driver does not knock or phone but leaves my delivery on the doorstep in view of passing individuals.Sneeked off probably due to shame and guilt because of unprofessional service by the whole team. Sadly the company I order goods from won’t get a repeat order if they continue to use APC as their courier.”

Helpful Report

Good Afternoon, We are so sorry to hear of this, please accept our apologies for the delays and the frustration this poor experience had caused. This is not the service we expect for our customers. This feedback will be used to help improve our services. Regards, Natasha. Customer.relations@apc-overnight.com

“It seems I am not alone in finding out to my detriment that this company is beyond belief. And Customer Relations are the worst I have ever dealt with. I ordered an item from a company I’ve used many times and I trust them. They used APC. Big mistake. I returned from holiday in March to find an APC card in my mailbox. All it said was “over back gate”.No date or signature. I checked the communal gateway and nothing was there. I checked my security cameras and saw a delivery driver throw my parcel over a 7’ gate. He then wrote the card and posted it. None of my neighbours has the parcel, and being a communal gate it’s used regularly. On my porch window were instructions for delivery if no one was home. I contacted Customer Relations and they were utterly useless, stating the responsibility was not theirs. A number of email were exchanged and the bottom line is I’m out of pocket and they’re refusing replacement or reimbursement saying it’s the senders responsibility. Had their driver complied with their own policy I would have been in possession of my goods. One reply from a Customer Relations manager states; “ I don’t feel any courier would be able to say they deliver to absolute perfection 100% of the time”. I have tried the depot and National Customer Relations and getting the same response. Refusal to take responsibility or offer compensation. Whilst the driver is totally at fault for not adhering to their own policy, the worst scenario is totally unprofessional Customer Relations. They quote ‘policy’ but refuse to send me a copy of the policy. They say they have been in touch with the sender....I’ve asked for proof because the sender has not been contacted. Again, nothing. So im Out of pocket. They won’t take responsibility for their driver, and tell me that no courier delivers all of the time. Is this really a company that we should be using ??? Disgusting, disgraceful, and what’s more important is that those who are supposed to help us resolve issues don’t give a damn and make statements that seem to be incorrect. I believe the company I bought the goods from when they say they’ve not been contacted. It’s a small company and they have no reason to be less than truthful. They’ve offered a refund, but it’s APC who are totally at fault. I’m guessing when they read this I’ll get either no reply or the standard script they adopt for all negative reviews. I don’t expect they will do anything more. Unprofessional.”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that you have had a poor experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Delivered promptly and well packaged.”

Helpful Report

Hello, Thank you for your great review! Jemima Customer.relations@apc-overnight.com

“Shocking courier company not my choice of courier but the supplier I purchased from My parcel should have been delivered last Wednesday 13th April instead it turns up the following Wednesday very little information given no answer for why my parcel was a week late I will be contacting the supplier for a refund and if they don't change the courier I won't use them again”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that you have had a poor experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Never deliver on time”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that you have had a poor experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Parcel wasn't collected, waited in all day, no-one turned up. Phone contact is basically redundant, emaild customer services and got a very laim apology for not collecting. Got told it would be collected the next day- it wasn't !!! Totally let down twice. Wouldn't use again!”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that you have had a poor experience with APC Overnight, if you do require assistance with a collection, please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Almost a fake company. Pretended they delivered a package. Don’t respond to emails. They have a a fake “all the lines are busy” message everytime you call that actually just hangs up after telling you that. Staggeringly bad”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that you have had a poor experience with APC Overnight, if you do require assistance with a delivery, please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“it’s the worst experience i’ve ever had as a customer of anything - for your own sanity, avoid this dreadful company. the next day delivery service took close to three weeks to deliver, and only because i endured hours (yes, hours) on the phone trying to get through to anyone who could help. my parcel had to be sent by the sender twice as the first attempt ended up in them returning the package to the sender. they lied to the sender too.. saying that had “carded and called me multiple times” - there was never any evidence of them attempting to deliver my parcel, no card has been left. the sender accused me of being difficult and nearly charged me for sending the parcel again through this dreadful service. i had emailed them, trying to find out if they had the right address but no one replied to my email.when i finally got through to them, the person on the phone said that the driver “couldn’t find the address “ so instead of contacting me, they decided not to bother. my street is easily found and i have never had anyone tell me that my address is difficult to find. today i spent 1hr and 20 mins on the phone and listening to them telling me to keep waiting as “my phone call is very important to them”. in the end i gave up.. i opened the door and my parcel was there. it was to be delivered much earlier, that’s why i called them. they didn’t even knock.. just dumped the parcel by my door. the only reason why i received my parcel was persistence and two days off wasted waiting for them. i was unable to go out for fear of missing my delivery. they have no respect for their customers. i am so upset writing this. how dare you treat people like this.. There were no updates and the tracking service doesn’t work. this company is the worst company i have ever encountered.”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“I've only posted this because I don't think I've ever had a delivery via APC before, and was using the internet to find out about the company. When I saw the dreadful reviews, I thought it only fair to add my balancing one. The delivery turned up on time, to the right place, and the driver was polite.”

Helpful Report

Hello, Thank you very much for your great feedback! Regards, Jemima. Customer.relations@apc-overnight.com

“Absolute rubbish service from Bolton. They don't turn up. If you pay for an early delivery and they don't meet the time you still have to pay for the extra for the service as "They don't do credits!" One star is one too many”

Helpful Report

“Absolutely awful customer service , waiting all morning till lunch time and the delivery man even didn't nock on door just post card no one was there, very disappointed. Should I be polite...... DO NOT USE THIS SERVICE”

Helpful Report

Hello, We are sorry to hear this. If you need any assistance or help with an order, you can always email us directly so that we may look into any issues further and help provide you with further assistance should you require it. Regards, Jemima. Customer.relations@apc-overnight.com

“NO COMMUNICATION BETWEEN CUSTOMER AT ALL WORST DELIVERY SERVICE EVER . FEEDBACK ON EBAY SELLER ALSO WILL BE NEGATIVE”

Helpful Report

Hello, We are sorry to hear this. If you need any assistance or help with an order, you can always email us directly so that we may look into any issues further and help provide you with further assistance should you require it. Regards, Jemima. Customer.relations@apc-overnight.com

“I can't believe the astounding level of ineptitude of this courier! If you (APC) read these reviews and want to get in touch, feel free! Booked a collection twice. The first one failed as "Overweight" but the driver didn't even turn up so I rebooked the collection for 2 days later and once again, the driver did not come! 2 days off work - 2 failed collections! Disgusting service from APC As I write, the parcel has STILL NOT BEEN COLLECTED”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that you have had a poor experience with APC Overnight, if you do require assistance with the collection, please do email us your consignment number and the delivery postcode, also the postcode of where this will be collected from. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“worst service I've ever encountered”

Helpful Report

Good Afternoon Kevin, We are sorry to hear this. If you need any assistance or help with an order, you can always email us directly so that we may look into any issues further and help provide you with further assistance should you require it. Regards, Natasha. Customer.relations@apc-overnight.com

“Had a delivery today. Only just heard the knock as the driver didn't use the door bell. When asked why he didn't use it, he said he never uses them!! So the driver doesn't care or understand that people may use door bells because they are hard of hearing and it is attached to a light flasher, or maybe they are elsewhere on the property and door knocks cannot be heard. Or could it possibly be that they just want to get to the next delivery point and don't actually care whether the door is answered or not and just leave the delivery asap? On the other hand, maybe given up with non working door bells and resorted to the knock. Either way, nothing wrong with using both methods is there.”

Helpful Report

Good Afternoon, We are so sorry to hear this was the answer you received from our driver, you are correct both should be used to ensure we have covered all methods of notifying a customer the driver has arrived. Thank you for raising this with us today, we will ensure a message is given to all drivers to use both the knocker and doors bells upon arrival. Regards, Natasha. Customer.relations@apc-overnight.com

“Why don't they call customer at door they have mobile number which they use to text customer and say we've attempted del . . . It takes 30 secs and is free . . My van was parked outside the address with my name and number on it if you dont rush to door in 10 seconds they take a pic then leggit . . . Must employ knumbskulls. . Then they have to re deliver which is painful for both sides . . . Is a no brainer!!!!. . .”

Helpful Report

Good Afternoon David, We are sorry to hear of your frustration regarding this delivery. We cannot text a number that's on a van outside your home and presume this is you, this could be a breach of your data should this not be you and the driver has made a wrong presumption. Our texts/emails that are sent are automatic notifications set up by the sender of the goods. However, should you ever need to track the delivery to know when the driver will arrive at your home we have live tracking on our website so that you know when the driver will arrive so you can meet him at the door :) Thank you for raising your concerns with us today. Regards, Natasha. Customer.relations@apc-overnight.com

“Was given tracking information and told delivery would be made on Friday. Live tracking kept becoming unavailable/estimates kept changing, then eventually at around 4pm they apparently just gave up and took it back to the depot. No movement or further communication over the weekend, so emailed on Monday but got no response. No tracking info to suggest it was out for delivery again. Tuesday came and there was live tracking again, but I seemed to be at the back of the queue (estimated between 2:31pm and 4:31pm) and sure enough at 4pm it all went dark again and nothing got delivered. Tried calling the number for the local depot (before 5pm so still within office hours) and got no answer. Still no reply to the email, either. Will never buy from anywhere that uses them again - would strongly advise any sellers to look elsewhere.”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that you have had a poor experience with APC Overnight, if you do require assistance with a delivery, please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

Apc Overnight Reviews