Apc Overnight Reviews

Name: Apc Overnight
Rating: 1.38

1.4 Rating 1,614 Reviews

9 %

of reviewers recommend Apc Overnight

Company Reviews

Metrics

Info

1.4

Based on 1,614 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

About Apc Overnight:

APC Overnight, Nationwide Next Day Delivery 0800 373737. This account is active Mon-Fri 9-5 exc. bank holidays

For assistance please contact : - info@apc-overnight.com

Visit Website

Phone:

0800373737

Email:

info@apc-overnight.com

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Anonymous

Anonymous // 01/01/2019

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“Absolutely disgusting my daughter has been waiting for her beloved cats ashes and has not received them. So much for saying Specialist Service. Hahaha”

Helpful Report

Hello, Thank you for your review, I am so sorry to hear that the parcel was late, i am glad we were able to resolve this from head office yesterday. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“APC Overnight - why is it every time i get a parcel from you it is nearly always damaged??. The latest one arrived today from Devon Pond Plant (stated on the label) but it also had the warning of 'Perishable Goods' which appears to be the go-ahead phrase for 'break open the packaging to see if its worth nicking'. The box had been ripped open but luckily Devon Pond Plants packaged their products well. Obviously no one had a need for pond plants today! Pictures of said box is available for you to view APC Overnight if you wish.”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that your Parcel was damaged, thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Every time without fail I get a 'There has been an unexpected delay' notice from them. I'm at the stage now that that when I purchase from a company online, if (always after payment) it then shows as APC being the courier, I'll cancel the order. It should be mandatory to show who the courier is prior to payment being taken as the loss in revenue would spur these companies to improve their customner service.”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that your parcels have been later then you expected. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Received my 5th delivery from this Company this morning and aside from 1 delivery I had last year which was delayed by 2 days due to the driver being overloaded (too many deliveries clearly) I have had zero issues at all. The parcel which was delayed arrived with a very polite driver who took the time to explain why it was late. The other 4 have been within the time period which was pre-advised via both text and e-mail and by the same driver who delivers in the Manchester M9 6** area who has always been polite on arrival and actually takes the time for me to arrive and answer the front door (some, we know, don't! Please take note Amazon!). The supplier who uses APC for my deliveries gives lots of options for using other delivery options which includes Royal Mail (try not to laugh), that is of course, when they are not on strike, which I used to use, however, I fully intend to stick with APC. Their time windows are better and the delivery is well within them, credit goes to the Manchester Depot and this particular driver”

Helpful Report

Hello, Thanks for your fantastic review and kind comments! We are so pleased to hear you are happy with the service provided! :D Jemima. Customer.relations@apc-overnight.com

“Dreadful company. Do not use. Delivery due yesterday. Tracking suddenly stopped when van was just a few stops away. No contact from company. Emailed them that evening and response was that 'the driver ran into an issue and had to return to the depot'. Delivery rescheduled for today. No further contact from APC . No estimated delivery time. Emailed them this afternoon to be told my package was now labelled as damaged and would not be delivered at all! Advised that I needed to contact original vendor to try to arrange a replacement. Appalling service. Non existent communication. Avoid!!”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that you have had a poor experience with APC Overnight, if you do require assistance with a delivery, please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“My item had been opened and re wrapped with parcel tape in a mess once opened the Jiffy bag had already been opened and 6 items missing which were vape liquid was supposed to be delivered Friday didn't arrive until Wednesday which is strange when it's next day delivery warn anyone in using this company”

Helpful Report

“Order paid for in local toolstation, sent direct from supplier received by courier (apc) not received 6 days later ( meant to be 2 day ) still out there somewhere, tracking it (latest breaking news, its stationary). Not impressed”

Helpful Report

Hello, I am sorry to hear you do not have your parcel, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com

“Absolutely appalling service. I'm still waiting for any response after a week regarding were my delivery,a sink is. Next day delivery..no not even next week. I contacted seller to locate and they informed I had rebooked delivery. An absolute lie. I had day off to receive sink and worse still had plumber booked to fit it. Tracking non existent. I'd really avoid this company.”

Helpful Report

Hello, I am sorry to hear you do not have your parcel, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com

“Not delivered as scheduled on 03/02/2023 due by 2.32pm. The tracking has been removed I was drop 84 and it appeared that drop 79 was the last Geo Point tracked either broken down in Buntingford or gave up on a Friday PM. this is the Stevenage Depot and no new as date has since been advised. These are perishables ie plants who knows what state they will be in when they finally arrive.”

Helpful Report

Hello, I am sorry to hear you do not have your parcel, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com

“2 items sent, 2 damaged, but so many more in the past hence my review! Booked as none convertible or fragile, same store, they break more then they diliver correctly. I'm dreding the claims process as always try to wriggle out of paying and when they do it never covers my costs, they never refund the shipping cost either, just seems I'm paying them to destroy my hard work and disopoint my customers.”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that your Parcel was damaged, thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“due for delivery on set day, not delivered. Rebooked in for delivery, not delivered on assigned day. Rebooked in again, not delivered on assigned day. Rebooked in again, not delivered on assigned day. Currently on 5th attempt. I dont understand whats going on and why they wont deliver my parcel. Exeter branch dont anwer phone calls and head office just tells me its booked in for redelivery every time i call. pullling my hear out”

Helpful Report

Hello, I am sorry to hear you do not have your parcel, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com

“I am really disappointed with them. They could not find my address and every-time the reason is same the intercom is not working. They are attaching wrong gate photos in the delivery. I have given them the instruction and my personal phone number too still they can't find my address and can't call me. They does not seems serious with their business. I recommend not to do business with this company.”

Helpful Report

“I am beyond furious with the incompetence of this delivery company. My item was lost in transit and despite multiple promises, it never arrived. I would not recommend this company to anyone and will be sure to avoid using them in the future.”

Helpful Report

Hello FedeLeo, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight and that you did not get your parcel. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“They have no right to call themselves APC "Overnight". If overnight means: we will say your delivery is due; make you take time out of your day to wait for us while we're on the way; switch off tracking when apparently a few stops away; not deliver the item; give no further communication about your package... then yes... that counts as "overnight". To make things worse, this is their second attempt at delivery. Ruined my weekend and my chance at proposing to my partner. I have no clue why the jeweller chose them; probably very discounted rates because of how incompetent they are... you get what you pay for I guess. Avoid at all costs.”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that your parcel will be late. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Well done, where Evri and Royal Mail can't get....”

Helpful Report

Hello, Thank you for this positive review! we are pleased you are happy with the service we provided you. Jemima Customer.relations@apc-overnight.com

“Helps if you actually knock on a door to see if someone is in rather than taking a photograph from the van window and then sending an email claiming that a card was put through the door which is obviously invisible or has been eaten by pixies! Just spoke to a friend in the same village as me who had a similar problem last week. Shocking!”

Helpful Report

“They attempted delivery to my flat twice, I left a message on the online system advising that the bell was broken and to call when they are here. twice they didn't call or even knock on the door and left a sorry we missed you slip. the notification was left at 12:53 and I called there customer service team and spoke to someone within 5 minutes and they said they cant attempt another delivery today because the driver is now out of the area. I am waiting on vital medication which I now cannot get unless I go to the depo. utter failure of a delivery service”

Helpful Report

Good Afternoon We are so sorry to hear of your disappointment with your delivery. If you need assistance please email us directly so we can help you with this delivery. Regards, Natasha. Customer.relations@apc-overnight.com

“The driver actually came into my address car park took a picture of the block of flats opposite, didn't bother to look for the correct door number, well not the way to have your pets ashes delivered, my pet of 18 years ashes are currently out and about somewhere in a delivery van, they will try and get the driver to come back today, or otherwise tomorrow, really not on, my call was cut off 3 times, I got through on the last call, I will also be making a complaint to the crematorium for this also. The delivery was nearly an hour past the delivery time also, I guess the driver was in a rush.”

Helpful Report

Good Afternoon We are so sorry to hear this, if you need assistance please email us directly so we can help you with this delivery. Regards, Natasha. Customer.relations@apc-overnight.com

“Total utterly incompetence avoid at all costs. Lies and more lies offer overnight this actually takes 2 days”

Helpful Report

Hello Andrew, I am very sorry to hear there was a delay to your delivery, thank you for bringing this to our attention. Should you wish us to look into this further please send your consignment details through to the below email address. Customer.relations@apc-overnight.com Chloe

“Parcel lost. Poor service. I highly recommend you don’t use them to deliver your parcels.”

Helpful Report

Hello Phil, I am sorry to hear your delivery has not been received. Should you wish for further assistance with this please email through your 7 digit consignment number and delivery postcode to the below email address and we can take a look into this for you. Chloe customer.relations@apc-overnight.com

Apc Overnight is rated 1.4 based on 1,614 reviews