Apc Overnight Reviews

Name: Apc Overnight
Rating: 1.38

1.4 Rating 1,614 Reviews

9 %

of reviewers recommend Apc Overnight

Company Reviews

Metrics

Info

1.4

Based on 1,614 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

About Apc Overnight:

APC Overnight, Nationwide Next Day Delivery 0800 373737. This account is active Mon-Fri 9-5 exc. bank holidays

For assistance please contact : - info@apc-overnight.com

Visit Website

Phone:

0800373737

Email:

info@apc-overnight.com

Write Your review

Tell us how Apc Overnight made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Truly awful experience! The driver never called or made presence known I’ve wasted two days watching and waiting only for the delivery period to expire then an email arrive saying ‘delivery was attempted’. It was not. Called customer service who didn’t care at all. Seemed not to believe me then said they can’t redeliver a third time. When I sweared the customer service agent used it as an excuse to hang up on me even though it was obviously not directed to them.”

Helpful Report

Hello, We are very sorry to hear of your disappointment with this order. Regards, Jemima Customer.relations@apc-overnight.com

“Parcel shipped the 25th of March. Ten dans later, statut hasn't change : in transit....since 10 days. It seems the parcel is lost somewhere when I read others rating.”

Helpful Report

Hello, We are very sorry to hear of your disappointment with this order. Please contact us directly so we can assist you further with this and ensure this issue is resolved. Regards, Jemima Customer.relations@apc-overnight.com

“Paid extra for this service. Tracking does not work and no delivery!! No reply to my email. Useless and appalling service.”

Helpful Report

Good Afternoon Debbie, We are very sorry to hear of your disappointment with this order. Please contact us directly so we can assist you further with this and ensure this issue is resolved. Regards, Natasha. Customer.relations@apc-overnight.com

“either dont knock when delivering, or just dont bother turning up. Shambolic company. Will never use again”

Helpful Report

Good Afternoon Kendo, We are sorry to hear of your disappointment. If you need some help or instructions added to your order, please contact us directly so we can assist you further. Regards, Natasha. Customer.relations@apc-overnight.com

“was given 2 separate days and time slots . Tracked parcel both days which said when it was to be delivered. Had someone wait in both days . Both days said parcel had been dispatched No delivery No explanation Customer care service. Was on hold then hung up on when through. Could not then get back through Still not received parcel as yet. 31st March”

Helpful Report

Hello, I am sorry to hear you do not have your parcel, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com

“One of the worst delivery companies I've ever used. Absolutely shocking customer service. I'm so angry. Anyone that wants to use this service, one word of advice- DON'T! You won't receive your parcel on time and the staff won't help you. Just appalling service.”

Helpful Report

Good Afternoon, We are sorry to hear this, we appreciate this has caused you disappointment. Please accept our apologies for this. If you require further assistance, please email us directly so we can help you with this. Regards, Natasha. Customer.relations@apc-overnight.com

“I was text messaged a delivery slot of between 12.23 and 14.23 totally meaningless, why ask a question you already know the answer to, even your answer phone message is last Christmas closing times do you know we're nearly in April perhaps your still delivering parcels from then.”

Helpful Report

Good Afternoon Nicholas, We are sorry to hear this, we appreciate this has caused you disappointment. Please accept our apologies for this. If you require further assistance, please email us directly so we can help you with this. Regards, Natasha. Customer.relations@apc-overnight.com

“Shockingly bad service. We used to get deliveries from apc once a fortnight and they were always late by 1 to 2 weeks. Thankfully the company sending the parcels now use a reliable courier which delivers on time and has tracking that works. Last Thursday I apparently missed the delivery man/woman however the bell never rand, the dogs didn't bark and their was no postcard to say they had been. Rearranged delivery for Friday using the website and it didn't turn up, promised it would arrive Monday, it didn't, prised it would arrive Tuesday, it didn't, promised it would arrive yesterday and surprise surprise it didn't. The company I am getting the parcel from have been inundated with complaints from other customers and are themselves now moving courier companies. The depot don't answer their phone, and if I could give the company 0 stars I would. If you are a company reading this review, save yourself and your customers unnecessary grief and use a proper professional courier service, not these cowboys.”

Helpful Report

Good Afternoon, We are sorry to hear this was delayed, we appreciate this has caused you disappointment and frustration. Please accept our apologies for this. Regards, Natasha. Customer.relations@apc-overnight.com

“I paid for next day delivery. I got an email that gave me a two hour window. I tracked my parcel all day, I saw that the driver was in my area all day. Then.. the delivery NEVER happened. The driver chose to not deliver my parcel even though I paid for that particular service. I called their office. The guy on the other end tells me in a blasé tone that it will be delivered tomorrow. No reason was given as to WHY they CHOSE to STEAL MY MONEY FOR SUB STANDARD SERVICE!!! This swindling company deserves a surprise visit from Trading Standards.. then SHUT DOWN.”

Helpful Report

Good Afternoon, We are sorry to hear this was delayed by 24hrs, we appreciate this has caused you some frustration by being a day late. Please accept our apologies for this. In regards to any delivery charges, please contact the seller of the goods you paid to discuss and recompense regarding the delivery charge you had paid. Regards, Natasha. Customer.relations@apc-overnight.com

“I spoke to a lady called Shay who is in Brighouse west yorkshire she was amazing her customer service is high end and a very polite helpful person kept me in the loop at all times with my delivery. Thanks Shay”

Helpful Report

Hello Jo, Thank you for this great review! We will ensure these comments are passed on for you. Chloe customer.relations@apc-overnight.com

“The worst. We spend £100K yearly with them alone and we are treated so badly. They never payout on damages and they damage stuff every week. Never reply to inquiries when items are late or lost and it's almost a daily occurrence with them. Never on time to collect from us. I hate that our business is so reliant on couriers, especially APC.”

Helpful Report

“Useless. Failed delivery twice despite somebody being in each time. Didn't even make an attempt to call up to my flat to let me know they had arrived. Then told me I had to collect from the depot which is over an hour away. Never had an issue with any other company.”

Helpful Report

“parcel not delivered, no consignment no given no person to speak to and no target time advised for next day redelivery”

Helpful Report

“Don’t turn up”

Helpful Report

“If only you could give 0*. The worst of all deliveries.”

Helpful Report

“Was able to track on live tracking stated I was 18th on drop off give me a time between 10.30 1nd 12.00 came at 11 10 over the moon with service .”

Helpful Report

Good Afternoon Anthony, Thanks for your fantastic review and kind comments! We are so pleased to hear you are happy with the service provided! :D Regards, Natasha. Customer.relations@apc-overnight.com

“Joke of a company! Ordered frozen reptile food from reputable company, that meant to be delivered by them. I live in bad area, but plenty od courier companies deliverers with no issues. They were happy to take the order, but nothing has arrived. After 2 days (food already defrosted) started to chase the company to find out, that APC won't deliver to my postcode. And they haven't even tried to contact me, the only option I had was to pick it up from their depot (working times same as mine), no option to collect at pickup point (got none). Avoid or expect problems.”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“I placed my order and paid extra for next day delivery. I was told that a time slot would be available the evening before the delivery. That did not happen. Today, delivery day I had absolutely no idea what time my drop off was scheduled for. From 8am I tried calling the depot and finally at 9.30 I got through to someone. I was told that I would be number 17 on the drivers list and should expect my delivery to arrive around 1pm. Shortly after ending the conversation a text arrived stating that my delivery would be between 7am and noon. Interesting as this was now 9.32 am!! I have waited in all day and it is now 7.55pm and no delivery. I did not have much success with tracking other than to say that my parcel was out for delivery. However, this evening I did find my reference number on APC PINPOINT and was delighted to discover that the driver was on his way. Apparently, the driver was currently at stop 12 and my delivery was stop 14. However, he was at location 12 as of 5.22 and it is now 8.40pm and his location remains unchanged. I conclude that stop 12 must be where he lives, surely it cannot take 3 1/4 hours to make a delivery. Unfortunately, stop 13 and 14 (me) have had it ! If Pinpoint is accurate, does that mean that my goods remain in the van and parked overnight on the street ? There has been no attempt at delivery, no card. I am furious to say the least. Writing reviews is not something I normally do and if I do, it is usually a positive one. One star is not justifiable but it appears that I have to agree to give one in order to leave my review. Just looked at where the depot is and apparently it is 0.9 miles from my house in South east London which is currently 4 minutes by car. In this case, how can a non delivery be justified ?”

Helpful Report

Good Afternoon, We are so sorry to hear of your disappointment regarding this delivery. If you require further assistance please contact us directly where we can look into this further for you. Regards, Natasha. Customer.relations@apc-overnight.com

“Unfortunately didn't have a choice about choosing this company. Got a random text saying that my medication will be delivered when I'm in work, so I missed it. I booked a redelivery for 2 days later (a Saturday) and they sent the parcel back to the sender on the Friday, completely ignoring my request for a redelivery on the Saturday. Guess I'll just die.”

Helpful Report

Good Afternoon, We are so sorry to hear that this happened. If you are having any issues please contact us directly and we can look to have this resolved for you. Regards, Natasha. Customer.relations@apc-overnight.com

“Awful service next day delivery is all lies says out of delivery but they hate delivering on Saturdays. Skipton depot. I waited in when said out for delivery and didn't come, I emailed them too. Really unhelpful I got another parcel coming with them and I expect no less (Apc overnight) more like (apc whenever) Ots should be your correct title as a company”

Helpful Report

Good Afternoon Steven We are sorry to hear of your disappointment, please accept our apologies for the delay on your order. Regards, Natasha. Customer.relations@apc-overnight.com

Apc Overnight is rated 1.4 based on 1,614 reviews