Name: Apc Overnight
Rating: 1.38

“Useless. Failed delivery twice despite somebody being in each time. Didn't even make an attempt to call up to my flat to let me know they had arrived. Then told me I had to collect from the depot which is over an hour away. Never had an issue with any other company.”

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“parcel not delivered, no consignment no given no person to speak to and no target time advised for next day redelivery”

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“Don’t turn up”

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“If only you could give 0*. The worst of all deliveries.”

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“Was able to track on live tracking stated I was 18th on drop off give me a time between 10.30 1nd 12.00 came at 11 10 over the moon with service .”

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Good Afternoon Anthony, Thanks for your fantastic review and kind comments! We are so pleased to hear you are happy with the service provided! :D Regards, Natasha. Customer.relations@apc-overnight.com

“Joke of a company! Ordered frozen reptile food from reputable company, that meant to be delivered by them. I live in bad area, but plenty od courier companies deliverers with no issues. They were happy to take the order, but nothing has arrived. After 2 days (food already defrosted) started to chase the company to find out, that APC won't deliver to my postcode. And they haven't even tried to contact me, the only option I had was to pick it up from their depot (working times same as mine), no option to collect at pickup point (got none). Avoid or expect problems.”

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Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“I placed my order and paid extra for next day delivery. I was told that a time slot would be available the evening before the delivery. That did not happen. Today, delivery day I had absolutely no idea what time my drop off was scheduled for. From 8am I tried calling the depot and finally at 9.30 I got through to someone. I was told that I would be number 17 on the drivers list and should expect my delivery to arrive around 1pm. Shortly after ending the conversation a text arrived stating that my delivery would be between 7am and noon. Interesting as this was now 9.32 am!! I have waited in all day and it is now 7.55pm and no delivery. I did not have much success with tracking other than to say that my parcel was out for delivery. However, this evening I did find my reference number on APC PINPOINT and was delighted to discover that the driver was on his way. Apparently, the driver was currently at stop 12 and my delivery was stop 14. However, he was at location 12 as of 5.22 and it is now 8.40pm and his location remains unchanged. I conclude that stop 12 must be where he lives, surely it cannot take 3 1/4 hours to make a delivery. Unfortunately, stop 13 and 14 (me) have had it ! If Pinpoint is accurate, does that mean that my goods remain in the van and parked overnight on the street ? There has been no attempt at delivery, no card. I am furious to say the least. Writing reviews is not something I normally do and if I do, it is usually a positive one. One star is not justifiable but it appears that I have to agree to give one in order to leave my review. Just looked at where the depot is and apparently it is 0.9 miles from my house in South east London which is currently 4 minutes by car. In this case, how can a non delivery be justified ?”

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Good Afternoon, We are so sorry to hear of your disappointment regarding this delivery. If you require further assistance please contact us directly where we can look into this further for you. Regards, Natasha. Customer.relations@apc-overnight.com

“Unfortunately didn't have a choice about choosing this company. Got a random text saying that my medication will be delivered when I'm in work, so I missed it. I booked a redelivery for 2 days later (a Saturday) and they sent the parcel back to the sender on the Friday, completely ignoring my request for a redelivery on the Saturday. Guess I'll just die.”

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Good Afternoon, We are so sorry to hear that this happened. If you are having any issues please contact us directly and we can look to have this resolved for you. Regards, Natasha. Customer.relations@apc-overnight.com

“Awful service next day delivery is all lies says out of delivery but they hate delivering on Saturdays. Skipton depot. I waited in when said out for delivery and didn't come, I emailed them too. Really unhelpful I got another parcel coming with them and I expect no less (Apc overnight) more like (apc whenever) Ots should be your correct title as a company”

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Good Afternoon Steven We are sorry to hear of your disappointment, please accept our apologies for the delay on your order. Regards, Natasha. Customer.relations@apc-overnight.com

“Unhelpful and can't even deliver to the correct address. Tried contacting them when they said the parcel had been delivered. Do not answer phone or reply to emails. Shame I can't give a zero.”

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