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Apc Overnight Reviews

1.4 Rating 1,614 Reviews

9 %

of reviewers recommend Apc Overnight

Company Reviews

1.4

Based on 1,614 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

About Apc Overnight:

APC Overnight, Nationwide Next Day Delivery 0800 373737. This account is active Mon-Fri 9-5 exc. bank holidays

For assistance please contact : - info@apc-overnight.com

Visit Website

Phone:

0800373737

Email:

info@apc-overnight.com

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Anonymous

Anonymous // 01/01/2019

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“Unhelpful and can't even deliver to the correct address. Tried contacting them when they said the parcel had been delivered. Do not answer phone or reply to emails. Shame I can't give a zero.”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that you have had a poor experience with APC Overnight, if you do require assistance with a delivery please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Absolutely useless company! Lies all the time! Don't delivery items in time. Avoid this company.”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that you have had a poor experience with APC Overnight, if you do require assistance with a delivery please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“I'd give it 0 if I could. Didn't deliver when they emailed and said they would. Didn't prioritise the next day. Didn't deliver the next day. Didn't give a damn when we called to complain.”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that you have had a poor experience with APC Overnight, if you do require assistance with a delivery please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Useless, I don't even know if they have or have lost my package as the depot wont pick up the phone or respond to emails. Contacting APC directly and they simply say, you need to speak to the depot. I have been trying to make contact for days.”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that you have had a poor experience with APC Overnight, if you do require assistance with a delivery please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Missed delivery of item on 15/02, driver left (sorry we missed you) card. Advice given on card was to reschedule delivery, which I did for 17/02. Delivery arrived on 16/02 unannounced and left another (sorry we missed you) card. I have attempted to contact APC by phone several attempts and an email without any response to date. APC have contacted the supply of my item stating they will be returning item as they have made 2 attempts to deliver.”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that you have had a poor experience with APC Overnight, if you do require assistance with a delivery please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“No communication. Did not let us know which day they were delivering and just turned up. Awful customer service who did not know where my parcel was even when checking the system. Rude driver who spoke to my neighbour and said my scanner isn't working so take this for next door. Any company that uses this courier will never be getting my custom ever again!”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that you have had a poor experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Worst courier service I had to deal in my life. This place needs to be shut. Bolton site on first place. Ignorance management. Rubbish drivers. No answers for emails. No attempts for re delivery. No call cards. Good luck”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that you have had a poor experience with APC Overnight, if you do require assistance with a delivery please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Still waiting for my order as I was promised will get it yesterday! No updates ! I’m told the box my items were in has done what what … awful company”

Helpful Report

Good Morning, Please accept our apologies for any disappointment caused by your experience with us. please email us with your consignment number and postcode if you still require help with this delivery. Regards, Natasha. Customer.relations@apc-overnight.com

“Terrible company.....actually they are liars as well! Would stay well clear of this so called courier service. No delivery, say they have been and left a card and haven’t. Their overall rating on trust pilot says it all really. Don’t know they are still in business. Just another bunch of chancers”

Helpful Report

Good Morning, Please accept our apologies for any disappointment caused by your experience with us. Regards, Natasha. Customer.relations@apc-overnight.com

“We use APC for deliveries nationwide - everyday We continue to have failed deliveries in the London Area - and parcels are lost. This is losing us money and future sales Can we get answers from APC - no”

Helpful Report

Good Afternoon Jackie, We are so sorry to hear you are having these issues with deliveries at the London depot. If you need assistance please email us directly so we can help you with this Jackie. Regards, Natasha. Customer.relations@apc-overnight.com

“Bad customer service, communication between the employees and overall organisation”

Helpful Report

Good Morning John, Please accept our apologies for any disappointment caused regarding your experience with us. Regards, Natasha. Customer.relations@apc-overnight.com

“Still waiting for my day 3 covid test. i work from home and have two dogs that sit by the door waiting for someone to bark at. The test hasn't arrived but according to APC they came to the address "..and found it closed." Well, I am here, my dogs are here, neighbours both sides of me have been home all morning. APC say a card has been put through my door. Nope. It hasnt. i think your courier is telling untruths. Now, where is my day three test?”

Helpful Report

Good Afternoon, We are sorry to hear you are chasing this, please email us directly so we may assist you further. Regards, Natasha. Customer.relations@apc-overnight.com

“This is a scam company. Once you pay the money, they don’t even turn up to collect the parcel! I switched to DPD and they were cheaper and more reliable, I’d advise others to avoid APC.”

Helpful Report

Good Afternoon Clare, I am sorry to hear we have let you down and to hear of your disappointment. I can assure you we are not a scam company. We are sorry to have caused you such frustration, please accept our most sincere apologies. Regards, Natasha. Customer.relations@apc-overnight.com

“Did not like the way staff spoke to the workers or treated thrm thry need reporting to the authorities. And exposing. Saw them treating workers like dirt and threatening them making them work hard no break put me off warehouses. One said his wages were small he was nearly in tears.”

Helpful Report

Good Afternoon, Thank you for your review, we would like to discuss these concerns you have raised further. Please can you email us directly with further information regarding this matter so we can investigate this. Regards, Natasha. Customer.relations@apc-overnight.com

“My delivery came out a day early, guess what as we weren't expecting there was no one in, since then l tried phone then, no answer, rebooked my delivery online, still never turned up, and sent emails, with no response, this company is useless, not worth one star”

Helpful Report

Good Afternoon James, We are very sorry to hear of your disappointment with this order. If you require further assistance with this order. Please email us directly and we can look into this for you. Regards, Natasha. Customer.relations@apc-overnight.com

“Absolutely awful courier service, have waited in for three days for This delivery to not turn up, I have been contacting the depot centre and they keep saying it’s in the transit out for delivery 😂 it’s clearly not. Drove 40minutes to collect the parcel for them to not be able to find it on the system and then say it’s out for delivery for then not to be delivered once again. Even though I phoned the day before and told the agent I’d personally pick up my order the day I said. No one knows what they are doing and seem to keep fobbing you off with excuses “it’s out for delivery today”. I’d never recommended this service to anyone or use it again.”

Helpful Report

Good Afternoon Christina, We are very sorry to hear of the difficulties you have experienced with this order. If you require further assistance with this order, please email us directly and we can look into this for you. Regards, Natasha. Customer.relations@apc-overnight.com

“3 separate deliveries never turned up at all with no explanation or acknowledgement from APC. Disgracefully poor service. Natasha please don't reply with that awful generic response to complaints.”

Helpful Report

Hello, I am sorry to hear you do not have your parcel, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com

“Paid for next day delivery. Waited in all day and no one turned up to collect it. No phone call. No one picks up the phone. I feel this is a scam company.”

Helpful Report

Good Afternoon, Please accept our apologies for any disappointment caused by the delays on this delivery. If you need assistance please contact us directly so we can help with this. Regards, Natasha. Customer.relations@apc-overnight.com

“Applying service. They have had my parcel now for 3 weeks and not once has delivery been attempted. Emailed 3 times no reply. Rang 3 times (on hold over an hour ) but on each occasion I was promised it would be delivered the following day and it’s never turned up. I wouldn’t order from any company again which use this delivery service.”

Helpful Report

Good Afternoon, Please accept our apologies for any disappointment caused by the delays on this delivery. If you need assistance please contact us directly so we can help with this. Regards, Natasha. Customer.relations@apc-overnight.com

“Absoloutley shocking service, I missed a delivery on 18th January, I rearranged it for the following day knowing someone would be in no one turned up, I have rang waited in a queue to be finally 1st in the queue then the phone just rings and rings no answer, I have also emailed them with no reply, I work in customer services myself and I expected better than this. Absoloutley appalling they either need more staff or they need to sort out the staff they have got, im now without my parcel and I'll be surprised if I even get it, money thrown away”

Helpful Report

Good Afternoon, Please accept our apologies for any disappointment caused by this delivery. We can look into this further for you. If you need assistance please contact us directly so we can help with this. Regards, Natasha. Customer.relations@apc-overnight.com

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Apc Overnight is rated 1.4 based on 1,614 reviews