Name: Apc Overnight
Rating: 1.38

“Driver just throw fragile glass package over the 6 foot gate Worst company i have ever delt with, never again”

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Worst, terrible company They don’t even deserve one star Delivery sent to customer on the 6th paid for next day delivery and today is 10th no sign of the delivery. Driver keeps uploading picture showing the shop is closed and picture is not even of the correct address. Disappointed!!!!!!”

Helpful Report

Hello, I am sorry to hear you do not have your parcel, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com

“Very poor service”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Seen my parcel go around and around my town two days in a row now with the tracker, and on each day a message saying parcel will be with you on that day. Still waiting for it to. Apc is a shockingly pathetic service.”

Helpful Report

Hello, I am sorry to hear you do not have your parcel, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com

“British excellence. Which is to say they are terrible.”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Garbage company, no notification of delivery date so just turn up bang on door, take photos of front door but don’t leave a card so you’ve no idea they’ve been and can’t reschedule the delivery because 1/ you don’t know they’ve been 2/ no card means no way to reschedule. This happened twice, I only knew they’d been after chasing the seller who was able to provide a tracking number. They a actually make Hermes look good!”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Delivery attempted to wrong address and card pushed through the neighbour's letter box so, on phoning the company, it was re-arranged for the following day. Again, I received a two hour expected delivery slot. Once this had been exceeded, I phoned to ensure the delivery was definitely on its way. The person at the office was only able to say it was out for delivery - and she didn't have access to any more info than that. I was naturally concerned that the delivery would again go to the wrong address, so a more pro-active response might have been expected! The delivery eventually turned up to the correct address over an hour after the end of the expected delivery slot.”

Helpful Report

Good Morning Ian, We are sorry to hear you had some difficulties with this delivery. We are sorry to hear this was attempted at the wrong address and then an hour late when it was finally delivered. Please accept our most sincere apologies for any disappointment that may have been caused due to this. Regards, Natasha. Customer.relations@apc-overnight.com

“The rudest customer service and worst delivery service I have ever used. I had an urgent parcel and paid for overnight delivery. I tracked the parcel every 10 minutes and sat at home all day waiting for the parcel. When the delivery driver arrived he did not press the intercom buzzer and then just left. I then called customer service and the women who answered was incredibly rude, argued with me saying that the driver did press the buzzer, when i know for a fact that he did not. This was the rudest service i have ever had. Then I had to travel to the APC depot which was over 1.5 hours travel because the only option they gave me was to deliver it 3 days later. This ordeal has cost me 1000s in sales because my parcel missed a courier to LA. DO NOT use APC if you want a reliable service- terrible!”

Helpful Report

Hello, I am sorry to hear of the issues with your delivery and for the redness of a staff member within the depot. Thank you for bringing this to our attention. Chloe Customer.relations@apc-overnight.com

“Shocking service, 3 times failed to deliver even though we’re at end of road. Would never use this company”

Helpful Report

Hello, I am sorry to hear you do not have your parcel, Please can you email us your 7 digit consignment number and delivery postcode so we can look into this for you. Chloe Customer.relations@apc-overnight.com

“They provide a really bad service. My ARGOS parcel was splitted by two, the first one was left at the entrance of the building as "a safe place", also, was delivered a previous day to the plot I chose obviously because I would be at home. For the second order I contacted to the manager by email and he said that the driver will be informed that I will be at home waiting for the delivery and they had to call to open the gate just in case this was closed. I personally open the gate so the driver had just to push it to enter but 9.07 I received an email saying they missed me. No call, no card. The APC costumer service couldn't find the order number on the system and nobody was able to attend the call by phone. A total mess. Disorganised and unreliable.”

Helpful Report

Hello Florencia, I am sorry to hear of the issues experienced with your deliveries. Thank you for bringing this to our attention. Chloe customer.relations@apc-overnight.com

“I received a text saying my parcel would be delivered on a certain date so i waited in all day and booked workmen for the next day, however, when i phoned up to ask where my parcel was they told me (on a call and via email) that they hadn't yet got my item. If thats the case, DON'T SEND A TEXT WITH A DELIVERLY DATE ON THEN”

Helpful Report

Hello Ian, I am sorry to hear you received a date for delivery which wasn't met. If you could send a copy of the message to the below email address we can take a look into this. Chloe Customer.relations@apc-overnight.com

“Only delivered 1 item out of 2. Driver said he had 5 tons of parcels and only a small van so he just did the small ones and left the rest behind”

Helpful Report

Hello, I am sorry to hear you have only received 1 of 2 parcels. Please can you email us your 7 digit consignment number and delivery postcode so we can look into this for you. Chloe Customer.relations@apc-overnight.com

“Do not trust. APC drivers claim items are delivered, take fake pictures that only show the item, not even the door number. As the item is recorded as delivered, there is nothing you can do. It is a "legal" way of stealing your items. The company should investigate these suspicious deliveries. Our item was never delivered and a fake photo was displayed.”

Helpful Report

Hello, I am sorry to hear you do not have your parcel, Please can you email us your 7 digit consignment number and delivery postcode so we can look into this for you. Chloe Customer.relations@apc-overnight.com

“Looks like I’m not the only one who had false delivery instructions. As most are saying here,, parcel not delivered at the time and on the day stated in emails. I had to go to local sorting unit which was around 25 miles away and pick it up myself. It wouldn’t have been so bad if there was some kind of communication letting folk know that there had been a problem with the delivery. Wasted time waiting around for nothing. Disappointed !!!”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that you have had a poor experience with APC Overnight, if you do require assistance with a delivery, please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Completely hopeless delivery firm. A parcel from Loch Fyne (FRESH SALMON) was dispatched by them to APC on 21/11/22 for delivery on 22/11/22. Had a text from APC saying would deliver on 22/11/22 - stayed in all day - no show. Sent an email to local depot requesting clarification - got no response. On 23/11/22 got further text saying would deliver between 6pm and 8 pm - again no show. Further text on 24/11/22 saying would deliver in afternoon. By now perishable FRESH salmon has been in transit for 4 days and not fit for consumption. Contacted Loch Fyne who advised dm not to accept the parcel (if indeed it ever arrived). Had my money refunded. Loch Fyne should ditch using Apc overnight. Apc need to get a grip - maybe start calling yourself "Apc over several (possibly many) nights. What a shower!”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Delivery driver rang the buzzer asked what floor I told him top the fourth never delivered my parcel as my lift is being refurbished was going to meet him on the second floor then has the cheek to say no access very disappointed 🤦‍♀️”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Tv arrived with screen all smashed 3 holes in the box”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that your Parcel was damaged, thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“I don't know why anyone would ever use this shower. If anything goes wrong, which it obviously did with the one and only delivery I sent, you can't speak to anyone. You can use their live chat and be told that you'll get a response in 1-3 working days (I'm on day three and had no contact). You might as well take your parcel and chuck it in the bin.”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Terrible service - next day delivery was promised for yesterday - nothing arrived - eventually live tracking showed the van had returned to the depot. Depot reception assured me this morning that the items would be delivered today and live tracking would work when the van left the depot by 9.30am. No live tracking available all day. Received an email from APC customer service assuring me the items would be delivered today... Also received an email from Appliances Direct (another terrible company) from whom I bought the items assuring me items would be delivered today at 4.11pm No answer at the APC Depot since lunchtime today. ABSOLUTELY NOTHING HAS ARRIVED YET - WHERE ARE MY ITEMS. DISGUSTING SERVICE”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“On Saturday, an APC driver claimed no-one at home. 3 of us in the house at the time, back door wide open but the driver shoved a card into front door & left. His office sent him back soon after - we’d been his last drop of the day so I assumed he’d just wanted to get away in a hurry. No signature needed, just a photo of the item next to a van so he didn’t need to actually hand it to me. Today, Wednesday, another package due to be delivered. This time, I was standing in the room right next to the front door but with hoover running so didn’t hear doorbell. Back door once again wide open & builder in the kitchen. No attempt to get our attention. Contacted office - no, if we found driver, they wouldn’t hand it over to us. No, he couldn’t attempt to drop it off again today, tomorrow at the earliest (not sure there’s much point - unless I’m standing in the drive for the 2-hour delivery slot, there’s little chance of him delivering anyway!) Absolutely appalling service & I am reporting this back to the supplier & suggesting they switch to a courier who actually delivers!”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

Apc Overnight Reviews