Name: Apc Overnight
Rating: 1.38

“Absolutely appalling service. I'm still waiting for any response after a week regarding were my delivery,a sink is. Next day delivery..no not even next week. I contacted seller to locate and they informed I had rebooked delivery. An absolute lie. I had day off to receive sink and worse still had plumber booked to fit it. Tracking non existent. I'd really avoid this company.”

Helpful Report

Hello, I am sorry to hear you do not have your parcel, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com

“Not delivered as scheduled on 03/02/2023 due by 2.32pm. The tracking has been removed I was drop 84 and it appeared that drop 79 was the last Geo Point tracked either broken down in Buntingford or gave up on a Friday PM. this is the Stevenage Depot and no new as date has since been advised. These are perishables ie plants who knows what state they will be in when they finally arrive.”

Helpful Report

Hello, I am sorry to hear you do not have your parcel, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com

“2 items sent, 2 damaged, but so many more in the past hence my review! Booked as none convertible or fragile, same store, they break more then they diliver correctly. I'm dreding the claims process as always try to wriggle out of paying and when they do it never covers my costs, they never refund the shipping cost either, just seems I'm paying them to destroy my hard work and disopoint my customers.”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that your Parcel was damaged, thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“due for delivery on set day, not delivered. Rebooked in for delivery, not delivered on assigned day. Rebooked in again, not delivered on assigned day. Rebooked in again, not delivered on assigned day. Currently on 5th attempt. I dont understand whats going on and why they wont deliver my parcel. Exeter branch dont anwer phone calls and head office just tells me its booked in for redelivery every time i call. pullling my hear out”

Helpful Report

Hello, I am sorry to hear you do not have your parcel, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com

“I am really disappointed with them. They could not find my address and every-time the reason is same the intercom is not working. They are attaching wrong gate photos in the delivery. I have given them the instruction and my personal phone number too still they can't find my address and can't call me. They does not seems serious with their business. I recommend not to do business with this company.”

Helpful Report

“I am beyond furious with the incompetence of this delivery company. My item was lost in transit and despite multiple promises, it never arrived. I would not recommend this company to anyone and will be sure to avoid using them in the future.”

Helpful Report

Hello FedeLeo, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight and that you did not get your parcel. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“They have no right to call themselves APC "Overnight". If overnight means: we will say your delivery is due; make you take time out of your day to wait for us while we're on the way; switch off tracking when apparently a few stops away; not deliver the item; give no further communication about your package... then yes... that counts as "overnight". To make things worse, this is their second attempt at delivery. Ruined my weekend and my chance at proposing to my partner. I have no clue why the jeweller chose them; probably very discounted rates because of how incompetent they are... you get what you pay for I guess. Avoid at all costs.”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that your parcel will be late. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Well done, where Evri and Royal Mail can't get....”

Helpful Report

Hello, Thank you for this positive review! we are pleased you are happy with the service we provided you. Jemima Customer.relations@apc-overnight.com

“Helps if you actually knock on a door to see if someone is in rather than taking a photograph from the van window and then sending an email claiming that a card was put through the door which is obviously invisible or has been eaten by pixies! Just spoke to a friend in the same village as me who had a similar problem last week. Shocking!”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that you have had a poor experience with APC Overnight, if you do require assistance with a delivery, please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“They attempted delivery to my flat twice, I left a message on the online system advising that the bell was broken and to call when they are here. twice they didn't call or even knock on the door and left a sorry we missed you slip. the notification was left at 12:53 and I called there customer service team and spoke to someone within 5 minutes and they said they cant attempt another delivery today because the driver is now out of the area. I am waiting on vital medication which I now cannot get unless I go to the depo. utter failure of a delivery service”

Helpful Report

Good Afternoon We are so sorry to hear of your disappointment with your delivery. If you need assistance please email us directly so we can help you with this delivery. Regards, Natasha. Customer.relations@apc-overnight.com

“The driver actually came into my address car park took a picture of the block of flats opposite, didn't bother to look for the correct door number, well not the way to have your pets ashes delivered, my pet of 18 years ashes are currently out and about somewhere in a delivery van, they will try and get the driver to come back today, or otherwise tomorrow, really not on, my call was cut off 3 times, I got through on the last call, I will also be making a complaint to the crematorium for this also. The delivery was nearly an hour past the delivery time also, I guess the driver was in a rush.”

Helpful Report

Good Afternoon We are so sorry to hear this, if you need assistance please email us directly so we can help you with this delivery. Regards, Natasha. Customer.relations@apc-overnight.com

“Total utterly incompetence avoid at all costs. Lies and more lies offer overnight this actually takes 2 days”

Helpful Report

Hello Andrew, I am very sorry to hear there was a delay to your delivery, thank you for bringing this to our attention. Should you wish us to look into this further please send your consignment details through to the below email address. Customer.relations@apc-overnight.com Chloe

“Parcel lost. Poor service. I highly recommend you don’t use them to deliver your parcels.”

Helpful Report

Hello Phil, I am sorry to hear your delivery has not been received. Should you wish for further assistance with this please email through your 7 digit consignment number and delivery postcode to the below email address and we can take a look into this for you. Chloe customer.relations@apc-overnight.com

“Absolutely shocking service! I dont understand how these are still business. Received a notification stating the estimated delivery window. Called up an hour past it to make sure it was still being delivered, to be told it will now be delivered the following day. I explained it was a fresh meat delivery and could it be delivered as early as possible. The best they could offer was a pre 12pm. Called up the following day at 12pm to make sure it was still coming. They told me it hadn't gone out so it will be Monday. Used them twice and twice this has happened.”

Helpful Report

Hello, I am sorry to hear you do not have your parcel, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com

“Apc huyton Liverpool, are the worst courier company I have ever dealt with. Blaming the merchant when they had the parcel for 2 weeks. Parcel Went out on the van 5 times and went back the depo each night. Offered to pick it up but they couldn’t guarantee it to be there. Absolute joke Mickey Mouse firm”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Worst Fourier service said they attempted delivery and left a card lies came following day should have delivered by 3.00 cam at 6.00pm only after phoning head office driver stated he didn’t give it toss if it was late or not as he was franchise and could get a job anywhere despite emails and left phone no one got back to me will never buy off a company that uses APC as delivery firm”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Had a package coming so waited home for 2 days with calling cards put in the letter box without ringing the door bell did not bother me so thought i would ring to arrange to go collect it instead only to find extremely rude staff at the other end of the phone calling me a lier and wouldn't let me get a word in, was telling me my car wasn't on the drive and they couldn't see my husband outside evan tho i waisted 2 days waiting in for them! Very very rude at aylesford branch hopefully no one will send parcels to me thro them again!”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“*CONSUMER BEWARE* This is a company that takes absolutely no responsibility for their poor service. They fail to deliver on time, blame the sender, and then after the event, give the same standard reply to complaining customers on this platform. If you're looking for an urgent, overnight delivery, then please find yourself a reliable company! Our parcel was collected from the sender on the 19th Dec and was for urgent delivery on or before 23rd. This was confirmed by the sender. ACP sent a text stating the delivery would be made on the 23rd, and for some reason, their driver did not turn up. When contacted, they blamed the sender saying, 'We don't have the parcel. The details in the system were manifested by the sender.' Included was the weight of the parcel, collection date, my delivery details, and overnight delivery instructions. I was told to go back to the sender, which I'm realising now was simply ACP trying to pass responsibility for such abysmal service. The parcel arrived today, 30th December, and was stamped 19th December. I WOULD AVOID THIS COMPANY AT ALL COSTS. They DON'T give a toss if your parcel is delivered on time or not. Not even worthy of one star.”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that you have had a poor experience with APC Overnight, if you do require assistance with a delivery, please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“If I could give this company 0 I would. Avoid it at all costs. I have a turkey in transit that is now over 36 hrs late. Had to quickly go out and purchase another this morning. There is also a second package that was sent (Consignment Service Code: LP16 Next Business Day Liquid Parcel) on 21st December and I'm still waiting. Informed today (30/12/22) that the turkey will be delivered later this morning. Way to go APC!! Shame, I will have to decline receipt of a rancid turkey? Still no mention of my other order that I was informed will be put out for delivery today. I certainly hope businesses read these reviews before using this company.”

Helpful Report

“Absoluting shocking service, both from the customer service line and the delivery driver. There's been no attempt to gain access to my property, when all other couriers delivery directly to my door with no problem. I've just checked my delivery status, to find they weren't able to gain access and made no attempt to contact me to resolve the issue. I've made sure my mobile phone was readily available to avoid any complications. I called the customer service line, who refused to re-call the driver to deliver my parcel and stated the driver did nothing wrong. If I purchase anything online and APC are the nominated delivery courier, I will be cancelling my order immediately.”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that you have had a poor experience with APC Overnight, if you do require assistance with a delivery, please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

Apc Overnight Reviews