Apc Overnight Reviews

Name: Apc Overnight
Rating: 1.38

1.4 Rating 1,632 Reviews

9 %

of reviewers recommend Apc Overnight

Company Reviews

Metrics

Info

1.4

Based on 1,632 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

About Apc Overnight:

APC Overnight, Nationwide Next Day Delivery 0800 373737. This account is active Mon-Fri 9-5 exc. bank holidays

For assistance please contact : - info@apc-overnight.com

Visit Website

Phone:

0800373737

Email:

info@apc-overnight.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Parcel has been paid and delivery scheduled for yesterday. I took a day off but the parcel didn’t arrive. I wasn’t able to track online so I made several calls to chase up yesterday. I had been informed that the delivery will be today so I took the another off. Today contacting with local depot as well as with the main office and still parcel didn’t arrive. They supposed that the delivery will be scheduled for tomorrow. I cannot wait at home tomorrow!!! I am raising the official complaint with the urgent request for financial compensation of lost money. I paid for speed delivery but no one can give me exemptional excuses and reason of this delay. My order was from Wilko who is proud to co-operations with this Company and in their opinion it is trusted delivery service!!!! Definitely is not worth for any money and I warn you all to avoid if you don’t want to lose money and time!!!”

Helpful Report

Hello, I am sorry to hear you have not received your parcel yet, Please can you email us your 7 digit consignment number and delivery postcode so we can look into this for you? Chelsea Customer.relations@apc-overnight.com

“100% failure rate on two separate deliveries in the space of one week. Message stating delivery will take place between 15:30 and 17:30. Then delayed. Following the driver - goes on a go slow towards the end so he can head home to the depot. Again items not delivered when promised. Will have to wait another day and see if they turn up or get put back in the warehouse. What a waste of time. As bad as Evri. Avoid any company that uses APC.”

Helpful Report

Hello, I am sorry to hear your parcel did not arrive within the time expected. Should there be any further issues, please can you email us your 7-digit consignment number and delivery postcode so we can investigate this for you. Chloe Customer.relations@apc-overnight.com

“Terrible service again. Wait in all day, track the driver all day… he is outside, takes a photo to say no one in and drives off. It’s a shop and the light was on. To be honest, I was expecting the same terrible service.. I was surprised to see him outside. I waved to him thinking he was making contact… he was taking the photo! then drives off.. ….. IF YOU ARE A BUSINESS - DO NOT USE OR YOU WILL LOSE CUSTOMERS as I will not use a company that uses APC. DPD are great. Then you call up to ask where your parcel is and you get a patronising service agent speaking to you like you are 2 years old… eg… what.. he didnt get out of the van… no way… in a patronising voice as if talking to a 2 year old… NEVER AGAIN APC . I’ll ensure all businesses I buy from do not use you or i will cancel my order. I order quite a lot due to a wedding business.”

Helpful Report

Hello Anne, I am sorry to hear the driver did not attempt your delivery correctly. If you have any outstanding deliveries you require assistance with please can you email us your 7-digit consignment number and delivery postcode so we can investigate this for you. Chloe Customer.relations@apc-overnight.com

“Waiting in for an expected delivery, three people at home. Get a notification to say they tried to deliver at 12.25 but apparently there was nobody home. We have CCTV, we checked and unless the delivery van an driver were invisible they most definitely did not attempt delivery. If a driver is running late, has problems getting to us etc please be honest. We don’t appreciate having the blame put on us for your incompetence.”

Helpful Report

Hello, Thank you for sharing your experience with us, I am sorry to hear you did not received your parcel and I apologies if the driver was dishonest. We do strive to provide the best service, so please accept our apologies that we did not meet the expectation this time. Thank you for bringing this to our attention. Chelsea Customer.relations@apc-overnight.com

“Very poor customer service , parcel was expected the next day , but was not told it was'nt going to arrive untill it was to late to organise anything else . missed a very important deadline which has caused all sorts of problems . i hope our company wont be using APC again Very poor”

Helpful Report

Hello, Thank you for sharing your experience with us, I am so sorry to hear that it was not a good one. We do strive to provide the best service, so please accept our apologies that we did not meet the expectation this time. Thank you for bringing this to our attention. Chelsea Customer.relations@apc-overnight.com

“It is a shame zero stars is not an option, in future if I know this company will be used to deliver I won't be ordering. Twice now they have delivered, or attempted to deliver, my parcels to totally the wrong address, both times the same wrong address which is about 500m from my house. Presumably the same incompetent driver both times. I'm now going to have to collect from the depot as I can't risk them failing to read the address yet again. Utterly useless.”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“The worst service. One of my consignment from Amazon was to be delivered on Saturday and they tried to deliver on Friday when I was at work and they didn't even bother to ring me before delivery and when I had called APC they assured they would deliver on Monday and I had to take off from work to receive the product and when I called APc they gave the most lamest excuse that they couldn't locate and when they did locate the drivers had left for the day such irresponsible way of dealing with expensive products of customers.”

Helpful Report

“Really polite gentleman delivered 4 tyres to my door step. Thank you”

Helpful Report

Hello, Thank you for leaving us this great review. Jemima Customer.relations@apc-overnight.com

“Worst delivey Company ever. Each parcel delivered, broken or damaged. APC even put lots of their sticky tape to mask their shody service. Can onlh say they DO NOT give a damn (must be ex baggage handlers to have all deliveries miss treated. Oh and ss a bonus, late delivery and broken APC you suck. Minus -100 oug of ten A V O I D A V O I D A V O I D”

Helpful Report

“My cat Rory had to be put to sleep on 25/09/24.i contacted Roshill pet cremation services and paid for my cat to be cremated and put in a casket with her name on it to go with my other 2 caskets with my other deceased cats to all be buried with me when I pass away,Rosehill said they would be picking my cat up on Friday 27/09/24,.all ok. On Tuesday the 1/10/24 I received a message saying that Rory would be delivered back to me on Wednesday 2/10/24,waiting in all day nothing came,I rang APC and was told short of drivers and could not deliver that day BUT ASSURED ME that my cats ashes would arrive the next day before 10-30am on Thursday 3/10/24,Again did not arrive,spoke to Rosehill and they called them and were told complaint was being looked into and that my cats ashes in casket would be delivered on Friday 4/10/24,no apology OFF APC,never contacted me back like they said they would,terrible service .APC is only up the road from me 10 mins Away, I have read some of the reviews and they are not good,please stay away from this delivery company seems they are not good by the comments left.i will be contacting the papers about this matter and also compensation for the stress they are causing me,shocking company 😒”

Helpful Report

Hello Simon, I am sorry to hear of this experience you have had and that you have not received Rory yet, Please can you email us your 7 digit consignment number and delivery postcode so we can look into this for you? Chelsea Customer.relations@apc-overnight.com

“scammers are used this companies to defrauded me $12,900 but with the aixaLtd. com , i got back my money from those scammers”

Helpful Report

Hi Andrew, Thank you for leaving us a review. Could you email us your details surrounding this and we can take a look into this? Chelsea Customer.relations@apc-overnight.com

“They lost my dogs ashes and didn't have decency to tell me until 2 weeks later. How can it out for delivery on Tuesday, not found on Wednesday, scanned going in van Thursday then lost again. This company is a joke”

Helpful Report

Good afternoon, Thank you for your review. I can see this one has been investigated internally and we have been in direct contact with yourself. I am so sorry to hear that you have had a bad experience with us. Chelsea Customer.relations@apc-overnight.com

“Not a good experience, especially from the Orpington depot. A claimed failed delivery on Friday, but customer has video evidence showing no attempt made that day. Promised Saturday morning and to contact customer if there was an issue. No delivery and no phone call. Then a promise it was on the van for delivery to our customer today 30/09/2024 delivery no. 4 before 11am. After several communications it was not even on the van. Customer collecting himself. Time and Money lost by us and our customer. Honesty does not appear to be their best policy! Update: APC phoned customer as he was leaving...they've lost the parcel!”

Helpful Report

Hello Ray, Thank you for your review, I am sorry to hear that your parcel was not brought out for delivery following a delay. Thank you for bringing this to our attention. Chloe Customer.relations@apc-overnight.com

“Emails sent keeping me up to date with exactly when parcel was due to arrive. Came when stated. Friendly delivery guy. Nice loud knock. Happy with service. Thanks”

Helpful Report

Hello Thanks so much for sharing your experience with us. We hope to see you again soon. Regards, Chelsea. Customer.relations@apc-overnight.com

“The parcel was not delivered on the arranged date, depot contacted, to be delivered that day and I had requested it to be left in a safe place, which the depot agreed would be done. Arrived home to find the parcel sitting on our doorstep in full view of anyone passing by!!”

Helpful Report

Hello, I am really sorry to hear that the driver left your parcel in an unsafe place. Please accept our apologies. Thank you for bringing this to our attention. Chelsea Customer.relations@apc-overnight.com

“Crazy apc driver with a big Walkswagon van overtaking me at a traffic light at Saldean, Brighton area. Dangerous driver with a number plate HK73 FMV. (13/09/24 at 5pm)”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that the driver behaved in this manner. This has been raised. Thank you for bringing this to our attention. Chelsea Customer.relations@apc-overnight.com

“The worst courier company in the uk,the courier took a photo of my door, but he stole the package”

Helpful Report

Hello, I am sorry to hear you do not have your parcel yet, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com

“On Monday at around 10:42 we missed a delivery. I rearranged the delivery for the next day (03/09/24). I checked the tracking on the 3rd, and was surprised to note it hadn't updated, so I rang the Gateshead depot to be told that I'd rearranged delivery for the 6th, this is a lie. The online tracking confirms delivery was rearranged for yesterday. The gentleman I spoke to also confirmed that the parcel would be delivered today, I've checked again and there's been no updates. I attempted to ring the local depot this morning, but can't get through. If the parcel is redelivered on the 6th I won't be in. I feel that my local depot have lied, and I'd like this looking into. I did eventually get through to a lady from the North Shields depot, she placed the call on hold, came back and pretended she couldn't hear me. Absolutely shocking. On Monday at around 10:42 we missed a delivery. I rearranged the delivery for the next day (03/09/24). I checked the tracking on the 3rd, and was surprised to note it hadn't updated, so I rang the Gateshead depot to be told that I'd rearranged delivery for the 6th, this is a lie. The online tracking confirms delivery was rearranged for yesterday. The gentleman I spoke to also confirmed that the parcel would be delivered today, I've checked again and there's been no updates. I attempted to ring the local depot this morning, but can't get through. If the parcel is redelivered on the 6th I won't be in. I feel that my local depot have lied, and I'd like this looking into. I did eventually get through to a lady from the North Shields depot, she placed the call on hold, came back and pretended she couldn't hear me. Absolutely shocking! Consignment number: 0616439”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that you have had a disappointing experience with APC Overnight, if you do require assistance with this delivery, please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Absolutely terrible service waiting for 5 days for overnight delivery ring local depot and they don’t answer the phone”

Helpful Report

Hello, I am sorry to hear you do not have your parcel yet, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com

“I booked APC overnight for an essential delivery. I allowed an extra day just in case. They picked up Thurs and have still yet to deliver as of Monday morning. Local depot informed me of logistics issues yet APC will not refund. Totally gutted. Never using again”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that your parcel was later than you expected it. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

Apc Overnight is rated 1.4 based on 1,632 reviews