Apc Overnight Reviews

Name: Apc Overnight
Rating: 1.38

1.4 Rating 1,632 Reviews

9 %

of reviewers recommend Apc Overnight

Company Reviews

Metrics

Info

1.4

Based on 1,632 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

About Apc Overnight:

APC Overnight, Nationwide Next Day Delivery 0800 373737. This account is active Mon-Fri 9-5 exc. bank holidays

For assistance please contact : - info@apc-overnight.com

Visit Website

Phone:

0800373737

Email:

info@apc-overnight.com

Write Your review

Tell us how Apc Overnight made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appalling service, delivery attempts were made on 28 and 29 May 2024. No attempt was made to leave with a neighbour or leave in a safe place as other courier companies tend to do. I went online, the tracking stated that there had been two attempts to make a delivery. There was an option to collect, I clicked this and arranged to collect on 10 June as I was not due in work on that day. I made the 13 mile journey (26 mile round trip) to the APC depot in Cannock. After looking for the package the staff informed me that it had been returned to sender. I asked why the online information hadn't been updated to say this. I was just told it wouldn't be, this seems extremely inefficient and unhelpful. When I returned home later that day and phoned the company that I had ordered the goods to request if they could redeliver to an alternative address. They also advised that the APC tracking information they had access to stated that the item was due for collection on 10 June. Ot had not been returned to them ! The company are now requesting that APC deliver to an alternative address, so presumably the goods are at the depot in Cannock. An absolute diabolical service and overall experience.”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“APC has failed to deliver at least 4 out 10 orders as promised. It is becoming a pattern. There are prople in their network who take personal responsibility for the problems. For example, someone named Charlotte made an effort to personally deliever my parcel after hours, and with her daughter in tow after picking her up from school. But she seems to be the finger in dyke of a company that cannot seem to deliever on the precise thing they offer: overnight delivery. In most cases, I would have been better off electing for the cheaper, Royal Mail option. At least then my expectations may not have been consistently frustrated.”

Helpful Report

“Rescheduled delivery as could not wait in on day and got someone to sit nxt day and wait for delivery which then did not come. Tracked delivery and found out that THEY had rescheduled for the day after without telling me. I can’t get anyone to wait for delivery again so items will be returned to seller and I will be complaining to seller.”

Helpful Report

Good Afternoon, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“In efficient unreliable incompetent company no communication fail to deliver no tracking service do not accept telephone calls from humans”

Helpful Report

“Terrible! Paid an extra £8 for the goods to be delivered within 2 days. As it was a 40th birthday gift. Tried to contact them over the couple of days. Just replied with a email saying how quick they would respond? Also when you call it’s a constant answer phone message. I just received a email every morning with a different time slot which never arrived?? They were only up the road so I would have collected from the depot if I could have got a response. Got it 4 days after the expected date!! Not a happy customer! Avoid whenever you can!!”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that your parcel was later than you expected it. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Paid for premium next day Saturday delivery. Waited in all day for a delivery of frozen raw dog food. No sign of it and no update on the tracking. That's alot of food and money wasted because it will no doubt be ruined by the time it appears.”

Helpful Report

Hello, I am sorry to hear you do not have your parcel yet, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com

“Bunch of liars. Delivery delayed by a day, no explanation whatsoever. Then waited in for delivery, received a text that they attempted to deliver which is a lie as their GPS and carded photo puts them 3 miles down the road. Don't mind slower service, just don't deceive your customers. Disgusting.”

Helpful Report

Hello Alex, Thank you for your review, I am sorry to hear that your parcel was late and the driver took this to the incorrect address. Thank you for bringing this to our attention. Chloe Customer.relations@apc-overnight.com

“Awful customer service. No option to deliver during the weekend or select a time during the day that you can make sure to be in for. Completely impossible for anyone who works to get any deliveries. Had a large parcel out for delivery today - was given a window of 1-3pm(this morning) and even then they attempted to deliver at 430pm. At which point I had to be at work but was on my way back. Explained this to the driver (I would be back within 10 minutes) but they were not willing to make any accomodations. Now I have re-scheduled to collect but even this has to be done monday-friday. This is impossible for me. So fustrated with the whole process”

Helpful Report

Hello, I am sorry to hear we were unable to get your delivery to you for when you would be home. If you would like us to look into this further for you please can you email us your 7-digit consignment number and delivery postcode. Chloe Customer.relations@apc-overnight.com

“Waited for a parcel worth 4500 pounds got a delivery time slot but they never turned up, then got an email saying delivered, absolute liars, took a day off work for this and waited in all day, got cameras too showing they never turned up, Contacted APC and they said the tracking number doesn't exist and they had no parcel on the system for my address. I asked why I had 2 emails from them one saying out for delivery with a 2 hour delivery slot and one saying delivered. She couldn't answer me. Have contacted seller to sort this out.”

Helpful Report

Hello, I am sorry to hear you do not have your parcel yet. Please can you email us your 7-digit consignment number and delivery postcode so we can investigate this for you. Chloe Customer.relations@apc-overnight.com

“Damaged a boxed Carbon Fibre Escort MK2 Boot Lid worth £650 - Their corrupt claims process didn't want to know. We have been a customer for over 12 years - In the last 12 - 24 Months they regularly deliver parcels late, with more damage claims having to be made !!!!!!!!!”

Helpful Report

Hello Ian, Thank you for your review, I am very sorry to hear that your item was damaged. Thank you for bringing this to our attention. Chloe Customer.relations@apc-overnight.com

“Again and again - just like the old (now bankrupted) 'City-Link' used to do, drivers just leave a card and don't make any effort to deliver, as the APC clearly make it easier to simply return parcels to their depot and then force customers to collect. Perhaps the Post Office isn't the only one paying staff peanuts and treating staff like hens - Cheep..cheep approach > Poor..poor service > Cluck..cluck for shareholders.”

Helpful Report

Hello Johnny, Thank you for your review, I'm sorry that a card was left and we were unable to deliver your parcel. Please can you email us your 7-digit consignment number and delivery postcode so we can investigate this for you. Chloe Customer.relations@apc-overnight.com

“Had a delivery scheduled this afternoon, got message saying attempted delivery at 15:07. I have cameras that clearly proves no one came near the house, no card through the door. Have scheduled it for tomorrow now I expect the the will happen again, if so will be contacting the sender”

Helpful Report

Hello Graham, I am sorry to hear you do not have your parcel yet. Please can you email us your 7-digit consignment number and delivery postcode so we can investigate this for you. Chloe Customer.relations@apc-overnight.com

“Absolutely terrible service. They tried to deliver once, I called them and gave them precise instructions on where to leave it. They ignored them. I then spent 30 minutes on the phone going through the whole thing again and it didn't turn up. I then spent another 30 minutes on the phone to them and then they didn't even try and send it out to me. Then after ANOTHER call they were meant to deliver on Tuesday. Nothing came. I called them on the Friday and they told me that they have lost it. That was their words "lost it". Absolute joke.”

Helpful Report

Hello, Thank you for your review, I am so sorry to hear that your parcel is lost. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Awful company. Why do sellers use this firm!!!!! Waiting for a item and when a week has almost passed and not received it I contacted the seller to ask where it is. They said they used these idiots to deliver the item and two delivery attempts had been made. NO CALLER CARDS LEFT ON EITHER ATTEMPTS!!!!! I had no idea they had tried to deliver!!! Phoned the depot and they are refusing to deliver my item as two attempts had been made, expecting me to drive 30mins to collect the item. If they would have left caller cards I could have arranged for the item to be delivered when I was at home!!!! Must be the cheapest delivery courier as I'm not sure why else seller would use this service. The item will be returned to the seller as I'm not spending 5 pounds driving to collect it or wasting my time due to their incompetence. So they will be paying to return the item. Great logic yeaglh”

Helpful Report

Hello, Thank you for your review, I am so sorry to hear that the driver did not leave you a card. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“3 boxes clearly labelled fragile were “dumped” nowhere near my home. Nobody contacted me. I had to search the area to find them based on the photo provided. Boxes were clearly labelled fragile but looked like they had been kicked all the way there! Contents (plants) were all crushed and snapped - £500 worth!! Have contacted the company but nobody has bothered to reply to me.”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that your parcel was delivered damaged and to the wrong address, thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Incompetent and useless. Day 3 and delivery still not recieved. Day 1. Driver claims couldnt find address. He never called me as is on the delivery instructions and sent this as screenshot for proof to Manager Kelsey who tried to tell me that wasnt true. Day 2. Driver didnt even bother to deliver. Could see on map tracking at locations around my address and then went off to another town. Day 3. Delivery still not here and company blaming it on a 'new driver' but he managed to make all his other deliverys and that is not a good enough excuse. When I said it needs to arrive today and at this point it needs to be prioritised as youve made empty pomisses day after day.. they flat out said 'ahh no sorry'. My address is on a main road and you just have to put it on google maps. Driver lied and didnt call me and now three days later I am still with out my parcel. Avoid this company and any company that uses them as a courier. Can see below they only repond to positive comments.”

Helpful Report

Hello Hannah, I am sorry again that your parcel is delayed. Jemima Customer.relations@apc-overnight.com

“Consignment not delivered . We were told earlier that our consignment was due between 1430 and 1630 , then told 1630 and 1830 Nothing arrived as expected and staff have waited on the premises to lock up. 2045 and the driver is a no show!! Emailed customer service asking why they did not let us know ! apparently its too difficult and they are short of staff in their office. Although managed to send two expected delivery time notices !! Poor customer care for both the sender and recipient.”

Helpful Report

Hello Bruce, I am sorry to hear you do not have your parcel yet, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com

“They said to the company that they tried to deliver twice which is not the truth. After many complaints, which is obvious from reading the other reviews - they still make it difficult for the companies to give instructions to LEAVE IN A SAFE PLACE - if the customer is not in to sign for it. All other couriers notify the person receiving the delivery and their e mail or text message has choices where to leave the delivery. One year later after many complaints, they still do not care enough to change their process of the customer being able to tick a box and say where they wish the delivery to be left and accept responsibility for it. DO NOT ACCEPT BUSINESS WITH THIS COMPANY - UNTIL THEY CHANGE THE PROCESS TO THE SAME MODEL AS OTHER COURIER COMPANIES.”

Helpful Report

Hello Ms Osborne, Thank you for your review, our policy has changed over the last 12 months, if you would like to discuss this further please email us at customer.relations@apc-overnight.com, Thank you. Jemima customer.relations@apc-overnight.com

“PERSISTENTLY INCOMPETENT! Took 4 days and 20 miles of totally unnecessary driving to receive parcel. 08/05/24: No-one available so drop-off shop selected for next day. 09/05/24: Shop refused parcel as no APC data sent. 10/05/24: Failed to dispatch parcel at all! Home delivery arranged by phone for next day. 11/05/24: Parcel dispatched to shop despite home delivery arranged. Date of experience: 11 May 2024”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that you have had a disappointing experience with APC Overnight, if you do require assistance with this delivery, please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“As a recipient, nominating a delivery point when you aren’t at home is a complete waste of time. I now have to make a claim against the supplier as delicate pond plants were left by APC in direct sunlight.”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that your parcel was left in the wrong place. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

Apc Overnight is rated 1.4 based on 1,632 reviews