Apc Overnight Reviews

Name: Apc Overnight
Rating: 1.38

1.4 Rating 1,632 Reviews

9 %

of reviewers recommend Apc Overnight

Company Reviews

Metrics

Info

1.4

Based on 1,632 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

About Apc Overnight:

APC Overnight, Nationwide Next Day Delivery 0800 373737. This account is active Mon-Fri 9-5 exc. bank holidays

For assistance please contact : - info@apc-overnight.com

Visit Website

Phone:

0800373737

Email:

info@apc-overnight.com

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Anonymous

Anonymous // 01/01/2019

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“I am signing because roughly 10 years ago a suitcase containing personal belongings that was being couriered from Yorkshire to Northumberland went missing. The courier company APC, denied it was ever loaded onto the truck and never helped us locate it. I now hear that they in fact lied and auctioned off my belongings in order to make a profit. I think this OUTRAGEOUS that they have done this with 1,000s of items. They have to take responsibility.”

Helpful Report

“Do not deal with them worst service. They collect the parcel than say they don't have it. Than they have it and don't know where it is.”

Helpful Report

Good afternoon I’m sorry to hear that there has been a problem with your delivery. If you would like me to investigate this matter for you please feel free to email me the details on the below email address along with your 7 digit consignment number and delivery postcode. Lydia customer.relations@apc-overnight.com

“See email below that I have sent just now to depot: Good evening. Details as follows: Address: xxxxx Consignment: 00xxxx This morning I received a text message (picture attached) detailing a delivery due for between 10:49 and 12:49. When the delivery did not turn up between these times, tracking showed all day that the driver was stuck on delivery 6 of 7. I rang the team at 13:50 & 15:54. In the first call I was told the driver had quit mid-shift, and the delivery was being taken over. Both representatives told me it would be coming, albeit late. No problem. The second rep said this would be before 6 pm as this was the cut off for deliveries. It is now 18:05. Tracking info and the pinpoint map stopped working after 14:00 presumably because of the delay. I have now wasted my entire day - having taken time from work - waiting for this delivery. To say I am unhappy with this level of service is a gross understatement. Not only has the furniture not arrived, there is also no update whatsoever, no tracking available, and clearly your team thought it was coming. I have no idea what has happened to our furniture. I am now unavailable for the next few days, so have no suggestions for you regarding my side of things. I require from you a solid update as to where this fairly expensive furniture is, and what happened with this delivery. The most polite way I can put this, is that it seems we've been 'fobbed off'. Therefore I will not be satisfied until you have come back to me on the above points. If you cannot manage this, I will be escalating this complaint without hesitation. Having a driver quit mid-shift, and then failing to deliver on a customer service promise, is absolutely an unprofessional way to conduct a delivery service. Come back to me ASAP.”

Helpful Report

Good morning James I’m sorry to hear that there has been a problem with your delivery. If you would like me to investigate this matter for you please feel free to email me the details on the below email address along with your 7 digit consignment number and delivery postcode. Lydia customer.relations@apc-overnight.com

“I have been given a time slot of two hours in in the evening. I really had something to do, but I thought i wait for them to deliver my item, it’s got nearly 10:30 pm no one has turned up what a Rubbish company!”

Helpful Report

Good Morning I am very sorry to hear that your delivery did not arrive, please feel free to email me and I can look into this for you. Becky customer.relations@apc-overnight.com

“Shocking service!!!! My first and hopefully my last dealing with this company. I arranged my my workday around the 2 hr delivery timeslot and they called 90 mins early, didn't even have the courtesy to phone me and when I phoned them got an automated message advising me to email them which I did asking them to honour the agreed timeslot but got no response or re-delivery....guess I'll have to wait in all day tomorrow for them to turn up at there convenience.”

Helpful Report

Good Morning Steven I am very sorry to hear what has happened with your delivery, please feel free to email me so that I can look into this for you. Becky customer.relations@apc-overnight.com

“Such a terrible company!! They left a card on Monday so I scheduled a redelivery on Tuesday following the instructions on the card! No parcel on Tuesday so called them and they said the driver "ran out of time" and was promised AM delivery yesterday, guess what no parcel! Promised today it would be delivered, nothing! Have just called them and they now say they've lost it! Obnoxious, incompetent staff and they are just awful!! Thankfully after speaking with the company I ordered from (as this has happened before) they are going to end the contract with this terrible company. They deserve to be shut down!”

Helpful Report

Good Morning Laura I am very sorry to hear what has happened with your delivery, please feel free to email me so that I can speak with the depot regarding this. Becky customer.relations@apc-overnight.com

“Received email saying no one at home when they tried to deliver. There were four of us at home, two outside in the front garden. Arranged next day delivery no attempt from them to deliver. Avoid at all costs can't be trusted from my experience.”

Helpful Report

Good Morning I am very sorry to hear that you have not received your delivery, please feel free to email me and I can look into this for you. Becky customer.relations@apc-overnight.com

“Contacted vendor 4th July 2020 to ask where my item was, as 3 working days had passed. Vendor responded 6th July , ppologising and saying that they had been in touch with this company , who appologised for the delay and that it was out for delivery today. So , stayed home all day , waiting.. they did not deliver. Contacted vendor on 7th explaining that i STAYED HOME ALL DAY and no delivery. Vendor contacted this company , who appologised and said it was definitely on the van for delivery today , 7th July. Stayed home all day - they did not deliver ! Vendor showed me parcle journey details , parcel journey details show that it was "out for delivery" on 2nd and 3rd of July too ! It was finally delivered , after more chasing up , on 8th July. This company basically LIES to customers and on its tracking app. Makes customers stay at home , only NOT to deliver to them. The vendor has lost my business now , due to their choice of this delivery firm. I notice past reviews simply get a standard message from this company saying "sorry....let me look in to this". Well , please dont bother , please save your breath. Any future online purchases I will be asking vendors if they use this company and , if they do , I will not be ordering from them. I could add a picture of the tracking here , but this interface is not allowing me to.”

Helpful Report

“Package was left on the dustbin at the top of our drive which is about 400 metres from the house , despite instructions to leave in porch. We only found the package by chance when we went to leave refuse in the bin. Very poor service.”

Helpful Report

Good Morning I am very sorry to hear what happened with your delivery, please feel free to email me and I can look into this for you. Becky customer.relations@apc-overnight.com

“Absolute rubbish. Still waiting for their overnight which was due yesterday. Contacting them by phone seems to be impossible. Did get a response by email (eventually), when they said it wasn't delivered because the driver ran out of time. They did not have the courtesy of informing me about this, either by text or phone. The worst service I have ever had from a delivery service. APC stands for alternative parcel company. It seems to me that the alternative bit means non delivery.”

Helpful Report

Good Afternoon I am very sorry to hear that your delivery did not arrive yesterday, please feel free to email me so that I can look into this for you. Becky customer.relations@apc-overnight.com

“Quite poor service. Ordered something which was dispatched by seller Monday and due to arrive today as the seller paid for next business day delivery. Website is a nightmare and took me to multiple pages to try and accept tracking information. It was updated at 10am and not anytime afterwards. I called up my local depot (which is apparently only 10 minutes from my house) and they assured me that my package was out for delivery today. It is now night time and they are closed so I can only assume my parcel is not getting delivered. My order contains consumable items (fresh and frozen, and meat) and although it should come in a freezer box I am skeptical of the food being left overnight as I don't know if the depot will store in a refrigerated location. I will not be using this service again and will do my best to see where the fault was to try and get a refund on potentially spoiled food as I do not think it's appropriate that I'm paying for next day delivery when this company thinks its acceptable to deliver spoiled food.”

Helpful Report

Hello Victoria I am very sorry to hear what has happened with your delivery, please feel free to email me and I can look into this for you. Becky customer.relations@apc-overnight.com

“Parcel still out for delivery 3 days later. Do not use these incompetent people”

Helpful Report

Hello I am very sorry to hear that you have not received your delivery, please feel free to email me and I can look into this for you. Becky customer.relations@apc-overnight.com

“3 packages all broken in as many shipments. The company claims to have a solution for sending liquids but in practice, they forget to put the liquids in the special treatment so it all gets conveyed and damaged.”

Helpful Report

Hello I’m sorry to hear that your items have arrived damaged I have responded to you on the other review site if you would like me to look into this matter for you. Lydia customer.relations@apc-overnight.com

“Unbelievable ! Missed my delivery due to being at work . So instead of leaving it with One of my furloughed neighbours on both sides of my home. They took it back to the depot for redelivery ? . What a waste of time and energy . All the other Courier services s have left my parcels with neighbours or put them over the side gate .”

Helpful Report

Hello I’m sorry to hear that your goods were not left with a neighbour however we are unable to leave parcels without consent unless we have permission to do this from the sender of the parcel. As the sender is APC’s customer, we are contractually bound to comply with their requirements, and to leave a parcel without their permission would leave APC liable for the goods should they be lost or stolen before you retrieve them. Lydia customer.relations@apc-overnight.com

“Worst horrendous non courier company. Do not touch with a barge pole. Card left and I rang and the man said will be back out afternoon. No one arrived. Emailed 3 times no replies then yesterday afternoon a email saying has been sent back to sender. They only had the item for one working day. Their site says we keep for three working days!! Do not use.”

Helpful Report

Hello Nick I’m sorry to hear that you have experienced problems with your delivery. If you would like me to investigate this matter for you please feel free to email me the details on the below email address along with your 7 digit consignment number and delivery postcode. Lydia customer.relations@apc-overnight.com

“The most unreliable delivery service l have ever had to pay for, from a very reliable and professional supplier. Full off unforgivable promises to call you back, leaving you waiting to expect a delivery, without letting you know they have no intention of delivering important parts needed to put a lorry back on the road the next day. A massive financial loss to us and our customers, an experience l would never believe was possible in this day and age. Just an email or a phone call or a text !! to say sorry we messed up and come clean ! we all make mistakes ! Apc Overnight is not an appropriate name for this company ! !”

Helpful Report

Hello I’m sorry to hear that you have experienced problems with your delivery. If you would like me to raise this matter with depot management for you, please feel free to email me the details on the below email address along with your 7 digit consignment number and delivery postcode. Lydia customer.relations@apc-overnight.com

“The worse delivery service about, im still waiting the tracker on the app and website dont work and ive emailed and no reply i wont be using their services again”

Helpful Report

Hello I’m sorry to hear that you have experienced problems with your delivery. If you would like me to investigate this matter for you please feel free to email me the details on the below email address along with your 7 digit consignment number and delivery postcode. Lydia customer.relations@apc-overnight.com

“My plants should have been delived on Tuesday' it is now Thursday with no sign of my delivery. The local APC office assured me I would receive my delivery yesterday. We are in the middle of a heatwave, I don't hold out much hope for my poor plants!”

Helpful Report

Hello Nusia I’m sorry to hear that your plants have still not arrived. If you would like me to investigate this matter for you please feel free to email me the details on the below email address along with your 7 digit consignment number and delivery postcode. Lydia customer.relations@apc-overnight.com

“Twice now APC claim perishables were delivered and twice now no sight of them! Confirmed address too. Either they are incompetent, or their driver is robbing them blind!”

Helpful Report

Hello I’m sorry to hear that you are yet to receive your delivery. If you would like me to investigate this matter for you please feel free to email me the details on the below email address along with your 7 digit consignment number and delivery postcode. Lydia customer.relations@apc-overnight.com

“Been waiting since 16th for a parcel that's out for delivery still not here think stevie wonder is there delivery Driver and got lost useless company apc think stands for a crappy company”

Helpful Report

Hello I’m sorry to hear that your delivery remains outstanding. If you would like me to investigate this matter for you please feel free to email me the details on the below email address along with your 7 digit consignment number and delivery postcode. Lydia customer.relations@apc-overnight.com

Apc Overnight is rated 1.4 based on 1,632 reviews