Name: Apc Overnight
Rating: 1.38

“No idea what was wrong with our driver. Parked way further up the road, took a picture of a house (back of a house, and on a different road entirely mind you), angled to make it look like he was outside a house after failing to deliver, and marked the delivery as closed/carded. We have CCTV on our property, which shows no attempt was made whatsoever to deliver the package. Still waiting for package! Seriously? Where do you hire your drivers?”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that you have had a poor experience with APC Overnight, if you do require assistance with a delivery, please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“The delivery man made a poor attempt to deliver my package. Waited home all day. Bell was working and as I had had the postman, even Evri delivery and visitors. Customer service (for SE6) was even worse. The official show very little understanding saying his driver did not drive to my door just to take photos to prove I wasn’t there. As a former postman of 12 year at the Royal Mail I will call this poor service.”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that you have had a poor experience with APC Overnight, if you do require assistance with a delivery, please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“No notification a delivery was due unlike other delivery companies. Card left with instructions on reschedule. Attempt to reschedule but it tells me it has already been done. So they tried to deliver again on a day I'm not in and another card. Tried to reschedule again but get same message. When it has not turned up after a few days I emailed them only to be told they only try twice and I need to contact sender. Even though I did not have any input on the 2nd delivery they went ahead and done it themselves and now refuse to help. Would never use this company as their rescheduling system is not fit for purpose and the curt response from their transport team.”

Helpful Report

Hello, I am sorry to hear you do not have your parcel, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com

“Absolutely abysmal service! I my delivery was due for delivery on 10th May ready for my MOT. Two out of the four items were delivered without any explanation about the missing items. I waited a few days and then checked tracking info to find my delivery was marked “closed/carded”? We never received any card or communication of any sort from APC so I rang the local depot and was told the missing items were in their depot and I could go and collect them. I made the 60 mile round trip to Birmingham depot on Saturday 13th May as I needed them for the following Monday for the MOT. However, when I got to the depot they couldn’t find my items! They claimed that they had tried to call the driver who last had them to no avail so I had to come home without them. I missed my MoT and had to re-arrange it due to this incompetence! I then arranged delivery for these items for Wednesday 17th May and took an another day off work and waited in but no delivery yet again. By 2pm I was at the end of my tether so I rang APC to find out where my delivery was only to be told it had been re-rooted to the next day 18th May. I asked to speak to a Manager as I was so angry and was passed to someone called Angela who promised me she would find out what was going on and call me back. Angela did call me back about 15minutes later and told me she had arranged for another driver to drop my items off later that day at around 4 - 4.30pm. By 5.30pm no delivery had been received so I called APC again to see where my items were and was told the driver was on the way. Finally a few minutes later my items arrived! All in all an appalling service all round!! APC Overnight are incompetent, clueless and extremely unreliable! I certainly will not be purchasing anything from anybody that is using this “so called” delivery company ever again!”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that your parcel was late. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“We have waited a week for our overnight parcel. We were emailed “updates” over four days saying it was on its way. Then an email advising it had been delivered on Monday. When queried we were told the driver “said” it was delivered but later that day they said it was lost 😡. We kept badgering APC to find our parcel and eventually it was handed to us today (Wednesday), a week after being sent out by APC who then had passed it over to YDL Darlington. I’ll NEVER use this company again - that parcel was worth a fortune, so we were sweating to say the least! AWFUL SERVICE!”

Helpful Report

Hello Debbie, Thank you for your review, I am sorry to hear that your parcel was late. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Still waiting on APC Overnight to deliver my perishable order from Townings Farm. Consignment Number 0000595. They claimed to have made a delivery attempt when the driver did not ring the bell as I work from home. Phoned the retailer who said she was informed the driver was going to re-deliver this afternoon. Still waiting. The last delivery from Townings Farm was flawless. What's wrong with this driver? Can't be bothered? My order is perishable. This is utterly disgraceful!”

Helpful Report

Hello, I am sorry to hear you do not have your parcel, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com

“Ordered a birthday cake for a five year olds birthday party on a Sunday. APC were given the cake on Thursday to deliver the next day but didn’t deliver it until the Monday,the day after the party had already been held. No explanation was given despite telephone calls and emails. Avoid! Appalling service.”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that your parcel was late. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Absolutely appalling service costing our charity unnecessary expenses! We were promised that our delivery was going to be made on Friday 12th May it's only just arrived Monday 15th May. We will never make a purchase online knowing that APC will be delivering it!”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that your parcel was late. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“horrible business account service the shipping has been lost , I called the depot and no one knows anything,I wrote on here , nothing! My customers furious cause it was needed urgently and that item was the last one in stock ! So big problem has been caused ! And my concern was real about the service as I wrote via mail to them on the 11th (when the parcel should've been delivered ) And nothing, customers service don’t even consider me, sake manager either, branch either. that’s the way they treat a business account!!!”

Helpful Report

Hello Davide, Thank you for bringing this to our attention. I have asked that the depot manager contacts you as soon as possible. Jemima Customer.relations@apc-overnight.com

“Very poor customers service. I have a business account with them, used it , gladly, very few times because the booking format and website is very confusing. No emails and messages to both sender and receiver. Tracking doesn’t work, nonetheless , after my concern about the service issues , they replied, it was all in order and working…..and they lost the parcel!!! Parcel sent Wednesday for next day delivery, today Saturday disappeared from the system. My client s furious, was the last item in stock . Big problem , big loss caused!!!”

Helpful Report

Hello Davide, Thank you for bringing this to our attention. I have asked that the depot manager contacts you as soon as possible. Jemima Customer.relations@apc-overnight.com

“Really appalling service. I am now three weeks into a next day delivery order. When I get through to services dept, i'm always told "we'll put it on the van for delivery on xxx". I have waited in, pointlessly, on 10 occasions now. There's no interest or accountability from their service department. If anybody buys something online and these are the couriers, manage your expectations.”

Helpful Report

Hello, I am sorry to hear you do not have your parcel, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com

“Apc totally s##the lying delivery drivers can't be arsed entering property”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Shocking company absolutely vile behaviour from their drivers and absolutely NO! customer CARE!! how this business is still operating is beyond any understanding all companies thinking of using their services AVOID!! AVOID”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that you have had a poor experience with APC Overnight, if you do require assistance with a delivery, please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Got message saying we were not in yesterday - we were - same thing happened today - driver did not attempt delivery - very poor and annoying”

Helpful Report

Hello, I am sorry to hear you do not have your parcel, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com

“Delivered on time but driver unnecessarily rude/sarcastic so poor review.”

Helpful Report

Hello, Thank you for your review, I am so sorry to hear that the driver was rude to you. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Parcel was said on tracking to be out for delivery and even a time slot, never received, no contact since, why do people use these cowboy delivery companies like APC and DHL”

Helpful Report

Hello, I am sorry to hear you do not have your parcel, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com

“Ridiculous con artists. Pretend to deliver and then don't. They must get paid per missed delivery as they clearly are doing this on purpose. We watched the van drive right passed our house. What a joke”

Helpful Report

Hello, I am sorry to hear you do not have your parcel, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com

“Hi, Received my parcel, and I have sent countless emails with complaints with no response. When I got home from work I found that delivery driver Ahmed has posted an abusive disgusting note through my door. This is totally unacceptable. Regards James Kempster”

Helpful Report

Hello, This was not for APC Overnight, this was DPD. Thank you Jemima. Customer.relations@apc-overnight.com

“Very poor service,No communication false Statements about deliveries false statements about cards..No response from help line web site, no response from phone calls... Travelled 30mile round trip to depot seven days after proposed delivery date.. To be told the items out for delivery and was carded that morning arrived back home to find no card...No delivery information..Checked web to find the delivery carded hours before so called posted times... I will be writing to the CEO of this company its horrendously run and requires auditing...”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that you have had a poor experience with APC Overnight, if you do require assistance with a delivery, please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Been waiting a month for a delivery from APC - they arrived without telling me and refused to leave it in my secure place as directed. I could travel 30 miles round trip to collect it but I have decided to request a refund . This was important Fire Safety equipment . Do NOT have anything to do with this company”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

Apc Overnight Reviews