Apc Overnight Reviews

Name: Apc Overnight
Rating: 1.38

1.4 Rating 1,632 Reviews

9 %

of reviewers recommend Apc Overnight

Company Reviews

Metrics

Info

1.4

Based on 1,632 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

About Apc Overnight:

APC Overnight, Nationwide Next Day Delivery 0800 373737. This account is active Mon-Fri 9-5 exc. bank holidays

For assistance please contact : - info@apc-overnight.com

Visit Website

Phone:

0800373737

Email:

info@apc-overnight.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shocking service. Parcel scheduled for Friday. Did not turn up. Was out for delivery today. Day off work spent waiting and still nothing. Contact number just ringing and ringing. Tracking information useless. Absolute shambles. Would give minus stars if it was an option.”

Helpful Report

Good Morning I am very sorry to hear of the issues that you have had with your delivery, please feel free to email me the consignment number and the delivery address so that this can be looked into. Becky customer.relations@apc-overnight.com

“Disappointed that after rearranging delivery using both their online system and telephone. After waiting in all day for the delivery I contacted the depot to find they had returned my parcel to the sender and had no record of my delivery request.”

Helpful Report

Good Morning Gareth I am very sorry to hear what has happened with your delivery, please feel free to email me the consignment number and the delivery address so that this can be looked into. Becky customer.relations@apc-overnight.com

“I took a day off work to wait for a parcel that was supposed to have turned up, latest 3 hours ago. I contacted the depot who informed me that it should have arrived by now but I am still waiting. Shocking company.”

Helpful Report

Good Afternoon I am very sorry to hear that your delivery has not arrived, please feel free to email the delivery address and the consignment number so that this can be looked into for you. Becky customer.relations@apc-overnight.com

“Received an email saying my parcel would be delivered overnight so tried to arrange for a more convenient time! Couldn't get through on the phone but customer services replied to me promptly via email and were helpful. My product was delivered that afternoon after all! Perhaps just better email correspondence in future :)”

Helpful Report

Good Morning I am very happy to hear that your delivery arrived in the afternoon and that the customer services replied to your email and were helpful. Becky customer.relations@apc-overnight.com

“Been emailed to say my delivery will be arriving tonight between midnight and 2am. This is not a convenient time and I do not want to be woken up for this delivery. I'm trying to call you to reschedule but I've been on the line for 17 minutes. I've just emailed you. Please get back to me asap. Thank you”

Helpful Report

Good Morning, I’m sorry to hear that If you would like me to investigate this matter for you please feel free to email me the details along with your 7 digit consignment number and delivery postcode. Jemima customer.relations@apc-overnight.com

“Unfortunately can Not give minus stars. Booked a bike delivery declared weight. Collected then rejected as to heavy in there eyes. Asked for proof of weight and nothing supplied. Independent weight of bike was correct and apc failed to give service paid for. DO NOT USE THEY WILL TAKE YOUR MONEY AND CUSTOMER SERVICES AFTER NON EXISTENT DO NOT USE”

Helpful Report

“Only rated 1 because I am not able to give 0 stars. 'Customer Service' Team were absolutely diabolical. Advised of delivery time but then turned up 3 hours early (allegedly) however, still waiting for photographic evidence of failed delivery attempt as no card was left. Parcel turned up in damaged packaging 2 days later. It was pointless contacting them because they just blamed other offices - apparently they don't communicate with each other. Totally unreliable and unprofessional, I would not recommend them to anyone.”

Helpful Report

Good Morning Joanne I am very sorry to hear what has happened with your delivery, please feel free to email me and I can look into this for you. Becky customer.relations@apc-overnight.com

“utter shambles still dont know when im to get my parcels in afraid fullers have lost me as a customer because of this company”

Helpful Report

Good afternoon Frank I’m sorry to hear that you have experienced problems with your delivery. If you would like me to investigate this matter for you, please feel free to email me the details along with your 7 digit consignment number and delivery postcode. Lydia customer.relations@apc-overnight.com

“No sign of my package even after a week”

Helpful Report

Good morning Jonathan I’m sorry to hear that you are yet to receive your delivery. If you would like me to investigate this matter for you please feel free to email me the details along with your 7 digit consignment number and delivery postcode. Lydia customer.relations@apc-overnight.com

“Today one of your drivers travelled down a road clearly marked as having no turning. He proceeded to back into my private driveway in spite of being asked not to. He then argued with me about whether it was my driveway- and told me he would do whatever he wanted. If APC want to provide a number that gets answered or an email address then please do.”

Helpful Report

Good Afternoon, Thank you for bringing this matter to our attention, I have replied to you on your trust pilot review. Jemima customer.relations@apc-overnight.com

“Disorganised company, was given a time slot three days in a row for delivery. Delivery was stated for 17th July, arrived 22nd. Not like other companies who send you emails or texts to alert you, they leave it up to you to do all the work. Would not recommend them, my advice, use another firm.”

Helpful Report

Good morning I’m sorry to hear that you experienced problems with your delivery. If you would like me to investigate this matter for you please feel free to email me the details along with your 7 digit consignment number and delivery postcode. Lydia customer.relations@apc-overnight.com

“Not a streamlined delivery service for the receiver, needs to come forward to this century. Not able to specify morning or afternoon delivery time. Reference on parcel wasn’t recognised by online system so had to call the depot, just wastes time.”

Helpful Report

Good Afternoon, Really sorry to hear that you have had problems with your delivery. If you would like me to investigate this matter for you, please email me with your 7 digit consignment number and your delivery postcode. Jemima customer.relations@apc-overnight,com

“Very disappointed.”

Helpful Report

Good Afternoon, Really sorry to hear that you are disappointed with your delivery. If you would like me to investigate this matter for you, please email me with your 7 digit consignment number and your delivery postcode. Jemima customer.relations@apc-overnight,com

“Waste of time and money, a joke of a company, utterly fkin usless, these would be quite kind words if I'm honest Nothing but a pain in the arse to deal with, pointless putting a card through my door if you just send my parcel back to sender...”

Helpful Report

“I wouldn't use this pathetic so called courier company. My husband purchased a bike which was due to arrive 2 weeks ago.....still waiting. Apparently they couldn't find a WHOLE BIKE!! When they were contacted by the seller, requesting the where abouts of the bike they replied with 'we will locate it it and get back to you'. Then apparently the bike was located and the reason for losing a WHOLE BIKE was the label came off??? Interesting that they can't find a BIKE SIZE PACKAGE with or without a label. They promised the bike would be delivered today hmmmmm still waiting for it at 7.30pm I'm actually thinking maybe the police need to be contacted as HOW CAN YOU LOSE A MAN SIZE BIKE!!!! A courier collects the bike - courier delivers bike (next day)...simple...... yes...not APC.....oh no, that's too simple for simpletons🤪👎👎👎👎”

Helpful Report

Good morning I’m sorry to hear that the delivery of your bike still remains outstanding. If you would like me to raise this matter with depot management for you please feel free to email me the details along with your 7 digit consignment number and delivery postcode. Lydia customer.relations@apc-overnight.com

“My parcel was despatched 10th July. I was told to expect it 14 July,... no parcel l too tracked the app l was told delivery between 5pm-7pm.... no.parcel. Phones not receiving incoming calls, Four emails no response. Parcel still showing out for delivery. Absolutely pathetic Shirley Girdwood”

Helpful Report

Good afternoon Shirley I’m sorry to hear that your delivery remains outstanding. I have responded to you via email and i am currently liaising with the depot for you. Lydia customer.relations@apc-overnight.com

“I think you should read reviews. My parcel was despatched July 10. It was supposed to be delivered yesterday. It is still showing out on delivery, still no parcel. You should shoot the tortoise. You cannot phone... no incoming calls taken, 4 emails not responded to. What a shambles of a company. Stick to Hermes they DO NOT.LIE.”

Helpful Report

“Stay clear. I purchased an item from a third party. They paid for next day delivery. I was told item would be delivered Tuesday. No parcel. By the time I realised it wouldn’t be delivered the offices were shut. The item was then sent out on delivery the next day. I had been monitoring the delivery via the mapping app as I was dubious of the services. The delivery driver was 2 stops away and approx 500 yards from my house. 2 hours later the item is still not delivered. I check the app and he is back at the depot. I phone customer services who state he ran out of time both days. Even when I explained he was 500 yards from my house with 2 hours to spare. I was just fobbed off and told it would be put on the am delivery slot tomorrow. But the guy on the phone then stated he could not guarantee the item would be delivered tomorrow either. He couldn’t explain why the failed delivery on Tuesday wasn’t escalated to a am slot on the Wednesday. Oh and apparently next day delivery is not guaranteed!! This is news to me! I have contacted the third party company for them to seek a refund for the service as clearly they are incompetent and shouldn’t offer a product I.e next day delivery if that is not the case. Surely this is false advertisement. I will be contacting trading standards also as I do not appear to be the only person suffering at the hands of APC Overnight.”

Helpful Report

Good morning Sophie I’m so sorry that your delivery remains outstanding. If you would like me to raise this matter for you, please feel free to email me the details along with your 7 digit consignment number and delivery postcode. Lydia customer.relations@apc-overnight.com

“ABSOLUTELY NIGHTMARE AND FULL OF LIES TOO I WISH I COULD ALSO CHOOSE NO STAR. THEY HAD TO DELIVER ON WEDNESDAY BUT DID NOT TURN UP AS I HAVE CCTV AND THEY DROVE PAST INSTEAD AS I LIVE NEXT TO THE MOTORWAY SLIP ROADS. THEY CAN'T REDELIVER SAME DAY - TERRIBLE SERVICE.”

Helpful Report

Good afternoon I’m sorry to hear that your delivery remains outstanding. If you would like me to raise this matter with the delivery depot for you please feel free to email me the details along with your 7 digit consignment number and delivery postcode. Lydia customer.relations@apc-overnight.com

“ABSOLUTELY NIGHTMARE AND FULL OF LIES I WISH I COULD CHOOSE NO STAR. THEY HAD TO DELIVER ON THURSDAY BUT DIDNT. WHEN I CALLED THEM THEY PROMISED TO DELIVER NEXT DAY WHICH IS FRIDAY BUT AGAIN DIDNT DELIVER AND I CALLED AGAIN FULL OF RUBBISH EXCUSES. THEY EFFECT MY BUSINESS VERY BADLY. SO MANY CUSTOMER COMPLAINS BECAUSE OF THEIR FAULT. TOTALLY RUBBISH SERVICE AND FULL OF LIES”

Helpful Report

Good afternoon I’m sorry to hear that your delivery remains outstanding. If you would like me to investigate this matter for you please feel free to email me the details along with your 7 digit consignment number and delivery postcode. Lydia customer.relations@apc-overnight.com

Apc Overnight is rated 1.4 based on 1,632 reviews