Name: Apc Overnight
Rating: 1.38

“Received tracker information only until an hour before my estimated delivery then the tracker stopped and there is no way of seeing if the delivery will still be made on the date. Office doesn’t answer phone. Website basically says tough luck and wait whenever. Had this problem before with APC and regrettably didn’t have a delivery company choice with the seller. Only ever had two APC deliveries and both not met times. That’s 100% poor record. At least they’re good at that.”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that you have had a poor experience with APC Overnight, if you do require assistance with a delivery, please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“APC Delivery. More like, can't be bothered to deliver a parcel with baked goods. I had a notification from APC for delivery on a Friday, nothing came. Then received another notification the following day, the Saturday that the item was again, out for delivery. Two times the delivery slot changed and still no package. Either the driver can't be arsed or the company. A delivery service that treats its customers with total CON-tempt.”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that you have had a poor experience with APC Overnight, if you do require assistance with a delivery, please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Had an email saying parcel would be delivered, then again the next day, then again the next day,this is after contacting them on a daily basis. No overnight service at all! Ended up collecting the parcels myself. Terrible service. Definitely avoid at all costs. Customer service not fab, although the last person I spoke to was the most helpful.”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that you have had a poor experience with APC Overnight, if you do require assistance with a delivery, please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Got a delivery of a replacement car part, only to get it dented, must of taken some force as it was made of metal , absolutely horrendous, they have lost my custom that’s for sure. Avoid like the plague”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that your Parcel was damaged, thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Sick of this now. This only happens with this courier. I live in a tiny 2 up 2 down property WITH a doorbell. It's virtually impossible to not hear someone at the door. Unless it's APC who seem to silently creep up to the door and leave a sorry you were out card. This only happens with this courier. I was in waiting as I followed the tracking so how come you can leave a card without making a sound? Did you get a passerby to post the card so you didn't have to knock? Absolutely furious! Got to wait in again. Only this time I will sit on the bloody doorstep.”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“First and last with APC. Box with carbon bike inside showed up torn in half and wet. Driver left without claiming it wasn’t his responsibility.”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that your Parcel was damaged, thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Had paint delivered .Came home from work to find paint leaking from box . Phoned A P C .We will contact sender ask them to ring you .No call assume there fobbing me off . Very uncaring firm advice stay clear .”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that your Parcel was damaged, thank you for bringing this to our attention. if you do require assistance, please do email us your consignment number and postcode. Jemima Customer.relations@apc-overnight.com

“Another we attempted delivery notification ,yet no delivery driver present on my cctv .pay a lot for next day delivery but must pick up the parcel myself again.”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that you have had a poor experience with APC Overnight, if you do require assistance with a delivery, please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Notified me that my parcel would be collected (from my work address) between 16:50 and 18:50 on Tuesday. We close at 5pm, but I waited until 7. No collection, no apology. The next day (Wednesday), a new notification tells me it will be collected between 15:30 and 17:30. I stay late again, but no collection. This morning (Thursday), I have a new email, saying collection will be between 10 and 12:00. But I have an out of office meeting at 10, so I won't be here.”

Helpful Report

Good Afternoon, I am sorry to hear that your parcel is yet to be collected, Please can you email us your delivery postcode so we can look into this for you. Jamie Customer.relations@apc-overnight.com

Hello, Thank you for your review, I am sorry to hear that you have had a poor experience with APC Overnight, if you do require assistance with a collection, please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Absolutely rubbish! This delivery company is an absolute joke! Rubbish company Rubbish drivers, no wonder they don't bother to help the customer getting their parcels who actually keeps them alive!”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“My local branch is an absolute joke really poor performance,staff need either more training or sacking.”

Helpful Report

Good Morning, Thank you for your review, I am really sorry to hear that you've experience problems with your local APC depot. If you require any assistance, please feel free to contact us on the below email. Jamie Customer.relations@apc-overnight.com

“Haven’t even had my parcel yet and my experience is bad. Just found a missed delivery card outside my front door on Sunday evening on the drive, from an attempted delivery on Thursday am. Why wasn’t it put through my letterbox????? Lucky the weather has been dry and no wind or I would never know! We don’t use our front door and rarely open it so we wouldn’t know anything was there. No date on the card, I only know the date after I went online to rebook a delivery date. Would love to arrange redelivery to my work, but the card says they need authorisation from the sender so please contact them. How do I know who sent the parcel? The card only gave a consignment number and I have four different goods on order at the moment!!!!! The parcel better turn up on Friday else I’ll lose my s***!”

Helpful Report

Hello, Thank you for your review. I am sorry to hear that the driver did not post the calling card through your post-box as should have happened. Thank you for bringing this to our attention. Should there be any further issues with this delivery please email us your 7 digit consignment number and delivery postcode so we can look into this further for you. Chloe Customer.relations@apc-overnight.com

“Thay said the made delivery attempt yesterday I was in all day thay lied and just took it to depot hat to go hackford st London to pick it up ref 0027684 causing me great inconvenience”

Helpful Report

Hello, I am sorry to hear you do not have your parcel, Please can you email us your 7 digit consignment number and delivery postcode so we can look into this for you. Chloe Customer.relations@apc-overnight.com

“I have had nothing but problems with the delivery I was supposed to have. I never got told when they was turning up so I missed them. I rearranged to get it delivered I stayed in all day and they never turned up tried the app and it would not download on my phone because my phone was to new. So I emailed them took for ever to get a reply and when I did it was no use. I phoned at 5:30 tried for a hour and all I keepet was phone up on the opening hours 7am to 7pm. Next day I got hold of someone and they eventually told me they sent it back to the sender. Let that day I got emails say they tried on the the day I stayed in witch they didn't so they lied to me as well. The worst delivery firm I have ever had to deal with”

Helpful Report

Good Morning Martin, Please accept our sincere apologies that this has had happened. We are very sorry for any frustration or disappointment caused regarding this matter. Regards, Natasha. Customer.relations@apc-overnight.com

“Apc overnight is the worst delivery company in the planet, lucky I couldn't gove you 0 star,you don't even deserve 1 star,been waiting to collect my parcel for 2 days,and all what I have is just email saying we will collect it tomorrow, and when I spoke to them they said the driver was there at 1 o'clock (god knows why he didn't call or email or even knock the door),so I missed the collection again,and I can't even book again because is past 5 pm.”

Helpful Report

Good Morning We are so sorry to hear this has happened, please accept our apologies. If you need any assistance with this please email us directly and we will assist you with this. Regards, Natasha. Customer.relations@apc-overnight.com

“Ordered a parcel that has mobility aids in it for myself and my partner as we are both disabled and in need of these. The parcel was free overnight delivery and still has not arrived 3 days later. Every time it says it's close the tracker loses signal and then no one shows up. Shocking delivery service considering myself and my partner can't leave the house without these mobility aids and we've been stuck in the house waiting.”

Helpful Report

Good Afternoon We are so sorry to hear this. If you do need further assistance please can you email us directly. Regards, Natasha. Customer.relations@apc-overnight.com

“My mum got a parcel this morning, i had left the house to go to the shop. My mum rang me very upset as the delivery driver had come into the house. She was absolutely terrified as she is in a wheelchair. I would not use apc again after this”

Helpful Report

Good Afternoon We are so sorry to hear this has happened to your mum. Please can you email us directly using the email below so we can look into this further. Regards, Natasha. Customer.relations@apc-overnight.com

“Think i have had over 100 parcels delivered by apc. I would say around 15 were on tine and correct. I dont know what else i can say but its a misery company.”

Helpful Report

Hello, Thank you for your review, I sincerely apologise that you had a negative experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Horrendous, initially received email suggesting delivery failed as no one was home. I was and my Ring doorbell confirmed nobody had come to my door at that time. Later claimed they could not get to my property as the top of my road was blocked. That was correct but I live on the corner of 2 roads which meant 2 other access options to get to me. I was told the driver could only follow their GPS?! No issues with DPD, Amazon and Sainsbury's delivering on the same day. Making their client look bad. Steer clear.”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that you have had a poor experience with APC Overnight, if you do require assistance with a delivery, please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Delivery scheduled for Friday, it arrived on Thursday when no was home. Driver asked (begged) for permission to leave with neighbour but preferred it I needed on the Friday). I backed up my request on the online system which was confirmed. Driver then told them I said I wanted it Saturday (when I'm not home) so he wouldn't have to deliver the item. I asked if they do a same day service - they said yes but you haven't paid for that service. I had to drive an hour each way to Maidstone to collect my order. I do not recommend this courier!”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that you have had a poor experience with APC Overnight. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

Apc Overnight Reviews