Apc Overnight Reviews

Name: Apc Overnight
Rating: 1.38

1.4 Rating 1,632 Reviews

9 %

of reviewers recommend Apc Overnight

Company Reviews

Metrics

Info

1.4

Based on 1,632 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

About Apc Overnight:

APC Overnight, Nationwide Next Day Delivery 0800 373737. This account is active Mon-Fri 9-5 exc. bank holidays

For assistance please contact : - info@apc-overnight.com

Visit Website

Phone:

0800373737

Email:

info@apc-overnight.com

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Anonymous

Anonymous // 01/01/2019

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“Last 4 overnight deliveries have all resulted in an email saying driver has attempted delivery today at such a time. No card left and definitely haven’t attempted as I have had to take time off work to wait for vital work related items to be delivered. The last delivery arrived 2 weeks after sending. Refuse to leave with a neighbour if you try to select the option if you need to go out at any point. Even tried to collect from depot but got turned away for that on one of the failed deliveries.”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that you have had a poor experience with APC Overnight, if you do require assistance with a delivery, please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“This is a rant but with hopefully a helping message also. Parcel took over a week to arrive. Three visits were attempted, two at the wrong house, one image was of a tree with no leaves. I called every day and spent about 3 hours in total attempting to get it sorted. Customer services are polite and appear to help but their promises went unfounded every time. Who knows where the breakdown happens(Cannock)? Helpful bit: I did ask how they find the properties and was told will use 'what three words.' Was it that, that helped it arrive? Who knows, the parcel has my mobile on it but will they call? Who you kiddin.....”

Helpful Report

Hello Stuart, I am sorry to hear you do not have your parcel, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com

“god this company is just another carrier that can't work properly with driver who dont want to deliver - no one works there and they never pick up the phone - 40mn on the phone to be hanged up, to tell me not many people are working today - ^^ Got ahold of a team member which was kind enough to try look into it, got me the number of the local depot, someone answered, transfer me of course, now 49mn and still on hold..... Come on guys !”

Helpful Report

Hello, I am sorry to hear you do not have your parcel, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com

“Driver shown on cctv knocking lightly on door waited 10 seconds then left. I have a perfectly functioning and obvious door bell and was in waiting for my urgent parcel. Tried contacting APC with the reference number provided on their missed delivery text, but told not a valid number and to contact the sender. Sadly seems typical of drivers who are pushed for time and not concerned about customer actually getting their items, only that they can get round their route as quickly as possible. No idea where my delivery is now”

Helpful Report

“The driver didn't knock, didn't ring, just drove away, me and my family were at home at the time. I saw the van driving away. Called the depo, they contacted the driver, he has a photo of my door. Well done, he knows how to use the camera. How about teaching him how to actually deliver parcels? Now as I have zero trust the driver can do his job, I'll have to drive to the depot to collect.”

Helpful Report

Hello, Thank you for your review, I am so sorry to hear that the driver did this with your delivery. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Driver delivering rug doctor , knocked at door we walked down 15 steps to front door we were at top of stairs ..he got into van ( after taking photo of the door closed on an angle approaching the door ) knocked once and rang bell ,we got to door as he was getting into his van ,he turned around we waved him down he drove past us disgracefully ..this is what happens when a big company sub contracts to a smaller cheap one insuring there is no responsibility ..I don't really think he even had it on the van myself ..took picture before the door ..rang bell got back in van and we shouted at him as well ..deaf as well as brainless ...”

Helpful Report

Hello Trisha, I am sorry to hear you do not have your parcel, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com

“Absolutely disgraceful service by this company Would have given zero stars if possible! Driver couldn’t be bothered to even look for the Adress, lied no access intercom when in fact there's no intercom, second time took a picture of dor and left without ringing or knoking at the dor. 3th time didn't show up at all! When he supposed to deliver between 4and 6 pm. When I called to speak with the operator they hang up on me!”

Helpful Report

Hello, I am sorry to hear you do not have your parcel, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com

“Absolutely disgraceful service by this company Would have given zero stars if possible! Driver couldn’t be bothered to press intercom button so took a picture of gates and left even though there was 3 people in the house!!😡🤬”

Helpful Report

Hello, I am sorry to hear you do not have your parcel, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com

“Would give no stars if I could. Delivery didn't arrive on the due date and tracking not working. Still not delivered the following day. Called and told "yeah, the driver didn't put it into today's either because no room." If it's already been missed should have been one of the first loaded, no? More importantly, it was a fresh food product hence the need for OVERNIGHT DELIVERY. Product now ruined and customer service far too blase.”

Helpful Report

Hello, I am sorry to hear you do not have your parcel, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com

“The most terrible carrier in UK. This is not the first time we have not received a package from them. The customer is not satisfied because he does not receive the shipment, the seller earns because he must refund. How does such a delivery still exist?”

Helpful Report

Hello Alex, I am sorry to hear you do not have your parcel, Please can you email us your 7 digit consignment number and delivery postcode so we can look into this for you. Chloe Customer.relations@apc-overnight.com

“Adam from TS6 postcode on the customer service phone amazing man, he has been dealing with my delivery for past 5 days he always dealt with matter professional friendly helpful and gets to the point, thankyou Adam you will go very far”

Helpful Report

Hello, Thank you for this positive review! we are pleased you are happy with the service we provided you. Jemima Customer.relations@apc-overnight.com

“Unreliable service despite a text and tracking showing different delivery times and nothing arrived and nobody came to the door. Do not use APC!”

Helpful Report

Hello, I am sorry to hear you do not have your parcel, please can you email us your delivery postcode so we can investigate this for you. Jemima Customer.relations@apc-overnight.com

“Appalling delivery Company. They failed to deliver my "next day delivery parcel" on two consecutive days. Their excuse on both days was that from 3pm their drivers stop delivering & start collections.”

Helpful Report

Hello John, Thank you for your review, I am sorry to hear that you have had a poor experience with APC Overnight, if you do require assistance with a delivery, please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Paid for next day delivery. Driver said we weren’t in when there was 3 of us here!! Complained. Customer Service did ring back and said they would see what they could do. That was Friday and nothing since even though I sent them a complaint again yesterday. Glad to hear the company I used are now going to send the parcel with DPD. Would never use APC”

Helpful Report

Hello, Thank you for your review, I am sorry to hear that you have had a poor experience with APC Overnight, if you do require assistance with a future delivery, please do email us your consignment number and postcode. Thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Got a delivery today, parcel had fragile tape all over it, and what did the delivery driver do he dropped it over my 6 feet gate in the rain also, Goods damaged inside 😡😡”

Helpful Report

Good Afternoon Charaine, We are truly sorry to hear how this delivery was made by our driver. It is disheartening to learn that your goods were damaged as a result of this delivery. We understand your frustration and want to assure you that this is not the level of service we aim to deliver. Regards, Natasha. Customer.relations@apc-overnight.com

“I wont purchase from any company that uses APC for deliveries. Absolute worst service I've ever experienced after wasting two seperate days waiting for a delivery that never happens (even after confirmation emails).”

Helpful Report

Good Afternoon, We sincerely apologize for the delays you have faced with this order, we understand how frustrating this must have been for you, and we deeply regret any inconvenience caused. Regards, Natasha. Customer.relations@apc-overnight.com

“I ordered a small freezer from cookology on 14th Februrary for next day delivery.. I took a day off work but it didnt arrive, I was told by your head office it couldnt fit on the van.. I waited in again all the next day.. 16th It did not arrive.. I had a call from your head office to tell me it would definately arrive today 17th before mid day.. the depot had given there word because I had already been let down twice. Once again I have been let down. I have just rung the depot..to be told it couldnt fit on the van.. third day running.. and the could try for monday. I an completely disgusted by your company.. excellence.. I dont think so.. this is a rubbish company.. that cannot be trusted.”

Helpful Report

Good Afternoon Kathy, We sincerely apologize for the inconvenience and frustration caused by the delays in delivering your small freezer. We understand how frustrating it can be to take time off work and wait for a delivery that doesn't arrive as promised. Please accept our deepest apologies for failing to meet your expectations. We are truly sorry for the multiple let downs you have experienced with our service. This is certainly not the level of service we strive to provide, and we understand your disappointment. We really do appreciate your patience, & hope to have the opportunity to serve you better in the future. Regards, Natasha. Customer.relations@apc-overnight.com

“Worst delivery company ive ever had the misfortune of dealing with. A package should have been delivered 2 days ago…..and it was but not only to the wrong street but a totally different town! Even though the delivery photo clearly showed my address on the parcel. Chase up phone calls have proved essentially fruitless and i am still waiting for the delivery which apparently has been retrieved from the wrong address! Watch this space!”

Helpful Report

Good Afternoon Thank you for taking the time to provide us with your feedback regarding your recent experience with us. We completely understand your frustration with the situation caused by the mis delivery of your package. We apologize for the inconvenience and the lack of progress made through our phone calls thus far. If you could please contact us directly using the email below, should you still require further assistance at this time. Kindest Regards, Natasha. Customer.relations@apc-overnight.com

“Terrible service....I have medical supplies delivered by APC and for the last 12 months I've had nothing but delays and problems with them delivering stock to me. I reckon the people giving the good reviews are by the APC workers themselves”

Helpful Report

Good Afternoon We sincerely appreciate your honest review and apologize for the delays and problems you have encountered with our delivery service for your medical supplies over the past 12 months. At Apc Overnight, we strive to provide reliable and efficient delivery services to all our customers, and it is disappointing to hear that we have not met your expectations. We assure you that we take your feedback seriously and will thoroughly investigate the issues you have faced. Again, we sincerely apologize for any inconvenience caused, and we thank you for bringing these issues to our attention. Regards, Natasha. Customer.relations@apc-overnight.com

“PLEASE businesses or public do not use this useless courier. they delivered my wine gift for a present to the wrong address wrong town. will be week past birthday by time I get it back. HOPELESS PLEASE VINTAGE ROOTS CHANGE YOUR COURIER!!!!”

Helpful Report

Good Afternoon Thank you for taking the time to share your feedback about your experience with Apc Overnight. We sincerely apologize for the inconvenience caused by the mis delivery of your wine gift. We understand how frustrating it must be to have it delivered to the wrong address and town, resulting in a delayed arrival. This is certainly not the level of service we strive to provide, and we understand your disappointment. Regards, Natasha. Customer.relations@apc-overnight.com

Apc Overnight is rated 1.4 based on 1,632 reviews